Trusted Agent profile · Burnley
★★★★★
922 reviews across 2 platforms
21 Manchester Road, Burnley, BB11 1HG
Part of Keenans, see every office.
Keenans Estate Agents's office in Burnley, at 21 Manchester Road, is rated 4.3 out of 5 across 922 reviews on two platforms, including 413 Google reviews rated 4.3.
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Every review we hold for the Burnley office, from every platform, shown as written. First names only.
1/5
TrustpilotThe company discriminates against…
The company discriminates against people on benefits. People on benefits have to provide a guarantor which is ridiculous and unfair, as most people on benefits are less likely to have that, the rent gets paid the same as if you were working so policy that makes no sense. And the very lovely gentleman slammed the phone down on me when I said I would leave a review. If you don't have a brain cell the last sentence was sarcasm.
5/5
TrustpilotAll went to plan
All went to plan, the Clitheroe Office handled all inquiries efficiently , we were kept up to date with each step along the way, we sold quick that expected. Thanks for all your help. Merry Christmas
5/5
GoogleFrom viewing our new home to completion 9 weeks later the service received from Emily parkes was first class.She kept us informed with regular updates and helped the whole process pass quickly and smoothly, we'll done Emily and we'll done keenans .
5/5
GoogleVery friendly and efficient. We are really pleased with the service they h ave provided.
5/5
GoogleGreat service and getting an offer on my house in 4 days has been great !! Danielle and the team have been very helpful and informative when I have needed advice and the photos are first class, I would highly recommend...PositiveResponsiveness, Professionalism
5/5
TrustpilotSold two houses and bought one
Sold two houses and bought one. Ella and the team were incredibly helpful and took alot of the stress away. Kept me updated and were very helpful throughout the process.
5/5
GoogleKerris in the management team is excellent and keeps me fully informed regarding the property and the tenant. Wouldn't hesitate to recommend her.
5/5
TrustpilotFive stars not enough
If I could give more than five stars I would!I dealt with Keenans both buying a property and selling my own and in both regards I couldn't have asked for a better service. Georgia in the office was nothing short of super efficient in all her dealings. Whenever I sent an email I received an almost immediate response. I was kept informed of all developments on an ongoing basis and received lots of helpful advice along the way. Helena the valuer in respect of my sale was also super efficient, polite and very professional. In fact in all my dealings with Keenans all members of staff have been efficient, courteous, polite, friendly, informative and very professional. In short, highly recommended.
5/5
TrustpilotVery professional service all round
Very professional service all round. Sam did a great job on the selling side & Faye was excellent at keeping us informed & keeping it all moving along. We were very happy with the service provided.
5/5
TrustpilotAbsolutely brilliant…I have used…
Absolutely brilliant…I have used Keenans on multiple occasions. This time I would like to thank Alicja and Charlie for being superb! They made the whole experience so easy going…thanks guys!!
5/5
GoogleThese guys at this branch are amazing they are helpful polite kind and Emily has made my year and she is very professional in her job and would recommend any landlord to use Keenans Burnley 10/10 absolutely fantastic and Thank you so much xx Nina Bradley
2/5
GoogleI found a house that was perfect for us a 4 bed house so my mum whos 78 and my disabled son could have a room of their own the said they would call for a viewing i kept ringing them all was good then they gave it someone else no phone call no message nothing found out on there website def no no
5/5
GoogleSince Joe Worthington came on as Head Of Property Management He as been of great assistance to us , we operate a Cleaning company we have been working with Keenans for a while now But for Past 4 months things have became lot easier and well organised since Joe came onboard and i will say it has real been a pleasure working with him
5/5
TrustpilotComplete satisfaction.
Complete satisfaction with the service and attention from Lewis and the team in relation to the sale of a property in my absence, achieving the best market value and keeping me abreast of progress throughout.
5/5
TrustpilotProfessional service from Simon and the team
I have been working with Keenans over a year now and purchased a few properties from them. I been dealing directly with Simon and the team. An excellent estate agents to work with, highly recommended.
5/5
TrustpilotOutstanding service from start to finish!
Keenans came to me very highly recommended, as the best estate agents to use when selling a house in the Blackburn area. I was not disappointed. From start to finish, the service which they provided was exemplary, and far superior to that which I received from the solicitor who dealt with the contract and conveyance, which was as hands-off as Keenans were hands-on. Everyone I dealt with throughout the entire process was helpful, efficient and courteous, and the whole experience was better than I ever imagined that it could be. From initial valuation to eventual sale, everything happened seamlessly, with the full asking price being achieved without any apparent hassle.So, an excellent outcome! I am able to recommend Keenans wholeheartedly, and without reservation of any kind. They are a fully professional outfit in every respect.
5/5
GoogleI just wanted to write a quick review about the excellent service I received from Keenan’s estate agents. I recently went on a viewing with Harry and was very impressed at his professional attitude and knowledge about the property. I will definitely be recommending Keenan’s to anybody who is considering buying or selling a property.
5/5
TrustpilotA fantastic service
Ella was incredibly efficient - all of her communication was well-informed and clear. She called regularly and we could not have asked for better service. Thank you Ella!
5/5
TrustpilotNicky was exceptional
This was quite a stressful experience until Nicky became involved to assist the sale through to completion. Really driven and motivated and had her work cut out with the poor conveyancing service we had. Her communication was faultless and we were informed at every step of the process. Her wonderful personality shone through and it was always a pleasure to speak with her. Note to Keenans, use this lady as a perfect example of customer service . Thanks for everything Nicky!
5/5
TrustpilotGreat at selling houses
Richard has been very professional and knowledgeable. His relaxed demeanor and approach to viewings has put both us and the viewers at ease. We would recommend Keenans to others wishing to sell their property.
5/5
GoogleWe had a wonderful viewing with Jack who was extremely helpful and informative. He gave us enough time to look around properly and discuss what purchasing options suited us best. He sorted our preferences to keep us updated with new properties and was extremely professional. Very impressed with Keenans!
4/5
TrustpilotThank you
Keenan’s Chorley branch recently sold a property for us and, though the whole process took longer than we had initially anticipated, Nicola, Abby and the team were polite,responsive and communicative throughout.Thank you
5/5
GoogleAndrew from Keenan’s was excellent today when hosting my viewing of a property. He went above and beyond and was very thorough throughout. Thank you very much
We’re glad to hear our accompanied viewing service is living up to its standards. Thank you for the kind words
5/5
GoogleHighly recommended, Debs, James and Sammie coordinated well in delivering exceptional service!
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