Keenans Estate Agents Burnley reviews

★★★★★ 5/5

Trustpilot

Amazing experience!

Keenan’s have made my experience so easy. The communication, politeness and friendliness of all the staff made the process much more pleasant than I expected it to be. I would like to mention Sam Wixted who particularly stood out to me, any queries I had he answered and resolved them straight away. His professionalism was second to none and I would highly recommend him to any relatives/friends who are looking for an estate agent. Thank you very much for making this experience so pleasant.

Jane · 10 November 2021

★★★★★ 4/5

Trustpilot

House sale

At this stage in selling a property I am satisfied with the service I am receiving with Keenans. During the viewing stages I was always kept up to date by Chloe who was a very pleasant person to speak to. She kept me up to date with viewings and feedback from the viewings. Any offers made with regards to the property were passed onto straight away to me by Chloe and I never felt any pressure to accept.Lewis who is now handling the sale informs me we’re we are up to with the sale.

Duncan · 10 November 2021

★★★★★ 1/5

Trustpilot

Awful company- avoid like the plague

Awful company- avoid like the plague. I have had the unfortunate experience of letting and then putting my hose up for sale with Keenans. On the letting side they were constantly pestering- such and such work needs doing when it didn't. Just an excuse to send their own workmen out and charge a fortune. On the selling side - not clue. They just do not respond to messages and completely lax in attitude. I wouldn't give them one star but then I couldn't leave a review. Just terrible.

Janet · 6 November 2021

★★★★★ 1/5

Google

We arrived early for a viewing of a property and as I walked down the gunnel at the back of the house I noticed the back of the house was quite shabby. I decided to open the gate at the front of the property and have a look at the outside of the property. The lawn was covered in pieces of brick and debris and there was rubbish all around the property. The back of the house was in a state and needed painting and it wouldn't have been safe for my child to play there. As I came back out the agent arrived and had the audacity to accuse me of trespassing. If I hadn't looked round the side I wouldn't have seen how bad the property was. The agent continued to be hostile for the rest of the visit and made me and my wife very uncomfortable. I would not rent a property from Keenan's as I would not be happy dealing with ride people.NegativeQuality, Professionalism

Robert · 23 October 2021

★★★★★ 5/5

Trustpilot

Excellent service from start to finish…

Excellent service from start to finish on the sale of my property. Lewis Chilton kept me informed and updated along the way and is a credit to Keenans 👍🏻

Gavin · 5 March 2022

★★★★★ 5/5

Trustpilot

Sophie was extremely helpful and sorted…

Sophie was extremely helpful and sorted everything out for us when we were handing our notice, she was really accommodating when we were stressed and unsure about things on our end.

Emily · 11 November 2021

★★★★★ 5/5

Trustpilot

Thank you!

I sold my house through Keenan’s in Clitheroe and received excellent service from start to finish. Sam, the valuer, was great to deal with and was efficient and helpful. The whole process was made to be very easy throughout and I wouldn’t hesitate to use them again.

Ann · 9 November 2021

★★★★★ 1/5

Google

If I had the ability to give this laughing stock of a firm no stars I would. Unfortunately google reviews likes to be kind and cheer them up with at least one! My offer was accepted as a full and final offer on a house and costs were incurred from getting my mortgage in principle and going forward with the mortgage. Keenan's refused to take the property off of the market after my offer was accepted. They were the first agents I had ever come across who hadn't done this (I should have listened to my gut instinct at this point.) Their excuse was some nonsense about UK law (being a law student I was very aware that the poorly constructed explanation was pulled from thin air) though I have to give them credit here - it did make me smile. My offer was eventually gazumped as people were still allowed and encouraged to forward offers on the house. Keenan's saw no problem with their unethically sharp practices towards myself and I do truly fear for their future clients... Plenty of professional, well practicing and ethical estate agents in Burnley. Shame Keenan's is not on the list of them.NegativeQuality, Professionalism

John · 25 August 2021

★★★★★ 1/5

Google

Selling your house? Stay clear of Keenan's. After an agreed sale on our house, I had been chasing Keenan's for weeks for a for a response from the buyer. This is normal Keenan's kept telling me. So I've now contacted the buyer directly as it seems Keenan's were incapable. Only to find out they buyer had emailed Keenan's 3 weeks ago to pull out of the sale and Keenan's had 'missed' the email as they put it. This isn't no excuse and left us in a very difficult position having to sell our house again when there is a whole chain of people waiting. Thanks for nothing. No offer of anything in way of fixing this other than them relisting. No thanks, thanks for nothing.NegativeResponsiveness

Ben · 25 August 2021

★★★★★ 5/5

Trustpilot

Thanks to Terri and Richard for all…

Thanks to Terri and Richard for all their efforts on what was a difficult completion due to circumstances outwith their control. Great service from a special team.Home at last..John

JOHN · 16 February 2022

★★★★★ 5/5

Trustpilot

Thank you to all the team at Keenans

Thank you to all the team but especially Emily, who always kept me informed on what was happening. Emily is fantastic, very communicative and always so happy. Thank you all!

Greg · 20 December 2021

★★★★★ 5/5

Google

KEENANS valued my house perfectly and were honest and helpful throughout the process. Communication was fantastic and they sold my home within 11 days! 10/10

Kimberly · 21 December 2023

★★★★★ 5/5

Trustpilot

Great service throughout the process of selling the house

Great service throughout the process of selling the house. The whole team including Liam, Rob Ella and various others who helped with the viewings, the photographer, all were splendid. Nothing was too awakard, too difficult or not their responsibility. They listened to all my concerns and gave advice when appropriate. They were great acting on my behalf when the solicitors stopped taking my calls. If I had to sell again I would choose Keenans.

Clare · 3 July 2022

★★★★★ 5/5

Trustpilot

Bought my house from Keenan's and right…

Bought my house from Keenan's and right from the start the service was first class. Nothing was too much trouble and when there were some issues with the house the communication was excellent. I have to mention Chloe who was always extremely helpful and lovely to deal with. She kept me well informed throughout the process and always had time to talk to me. Chloe has excellent customer service skills and will go far.

Julie · 19 June 2022

★★★★★ 5/5

Trustpilot

We were very happy with the service we…

We were very happy with the service we received from Keenans. Faye Broadley was excellent in all aspects and went out of her way to solve many issues. First-class !!

June · 12 November 2021

★★★★★ 5/5

Trustpilot

Just wanted to say how super efficient…

Just wanted to say how super efficient Kayleigh and Chloe are at dealing with enquiries and viewings. Nothing is too much trouble for them and I can't think of a single instance of when they didn't get back to you. Keep up the good work !

Chris · 9 November 2021

★★★★★ 5/5

Google

The whole team, especially Ella, has been very helpful and supportive throughout the whole process. Many thanks again.

Sand · 26 March 2023

★★★★★ 1/5

Trustpilot

Unauthorized entering of home

Keenans estate agents entered the property where I am the legal tenant with my current landlord without my authority, without me knowing and without me being present at my home just my friend there unaware that keenans were coming to take pictures of the house, I spoke with James who is aware I am the tenant and be informed me my landlord arranged this and gave the go ahead for this so knew I hadn’t agreed. No apology was given or explanation to me just ‘speak to your landlord’

Mr · 24 May 2021

★★★★★ 5/5

Trustpilot

Outstanding service

Outstanding service It has been a pleasure doing business with you Chloe and the team. very professional staff. Stress free experience extremely supportive team.

Taseen · 26 July 2022

★★★★★ 5/5

Google

A professional, honest and reassuring experience throughout. Louis put our mind at ease straight away and updated us regularly. We were able to sell our home quickly and for an excellent price and this was down to Louis. He also then helped us to find our next home and again allowing a seamless process from start to finish. We would not hesitate to recommend Keenans and Louis in the future.PositiveQuality, Professionalism

Edward · 25 August 2022

★★★★★ 1/5

Trustpilot

Selling your house? Stay clear!

Selling your house? Stay clear of Keenan's. After an agreed sale on our house, I had been chasing Keenan's for weeks for a for a response from the buyer. This is normal Keenan's kept telling me. So I've now contacted the buyer directly as it seems Keenan's were incapable. Only to find out they buyer had emailed Keenan's 3 weeks ago to pull out of the sale and Keenan's had 'missed' the email as they put it. This isn't no excuse and left us in a very difficult position having to sell our house again when there is a whole chain of people waiting. Thanks for nothing. No offer of anything in way of fixing this other than them relisting. No thanks, thanks for nothing.

B · 29 March 2021

★★★★★ 1/5

Trustpilot

Dishonest and disorganised

We had a very poor and unprofessional experience with Keenan’s Estate Agents.

Rather · 18 September 2025

★★★★★ 5/5

Google

Lewis Usher was professional and friendly to deal with. Always replied to emails quickly. Couldn't ask for anything more.

Rumahn · 20 January 2023

★★★★★ 1/5

Trustpilot

My experience of Keenans was very poor.

My experience of Keenans was very poor. Right from the start the Burnley branch didn't have much info on the property they were selling. I quickly gave up on them and went to speak to the property owner myself about it. We struck up a deal between us, but everytime Keenans got involved it just went downhill. The staff were evasive, they lied and were sometimes aggressive. All phone calls are vetted by the receptionist so if anyone there doesn't want to talk to you they just don't answer the phone or make excuses why they can't speak to you. If you want to speak to someone just lie about who you are and you'll get put through. We had a much better experience with Yopa.

Mike · 4 February 2021