Trusted Agent profile · Burford
★★★★★
241 reviews across 3 platforms
97 High Street, Burford, OX18 4QA
Penny and Sinclair's office in Burford, at 97 High Street, is rated 4.7 out of 5 across 241 reviews on three platforms, including 79 Google reviews rated 4.9.
79
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
152
Reviews on Trustpilot
Business-wide
Every review we hold for the Burford office, from every platform, shown as written. First names only.
5/5
GoogleWe're very happy with the services of Penny and Sinclair in Burford. Helen was quick off the mark, found a tenant and secured a long-term tenancy for us within a couple of weeks. This has been reassuring, and provided much needed financial stability.
Thank you very much for taking the time to share your feedback and for your excellent review. We are really pleased you were happy with the service you received from Helen and Penny & Sinclair
5/5
GoogleWe have a lovely experience with Penny & Sinclair, dealing mainly with Helen! She has been nothing but helpful and professional, and responsive to all our messages and requests. Would highly recommend working with Penny & Sinclair!
Thank you very much for taking the time to share your feedback and for your excellent review. We are really pleased you were happy with the service you received from Helen and Penny & Sinclair.
5/5
TrustpilotHelpful, efficient, and convenient!
The team was super helpful in organising my stay for 4 weeks in Oxford. I was really happy with their level of professionalism and quick responses, also during my stay when there were small issues with the apartment. I couldn't recommend them more highly, they really made the whole process easy and stress-free. The linen changes were a nice little touch that was appreciated. Thanks especially to Amber Littlechild and Lillimai Patrick who took care of my stay and all of my questions from the start.
5/5
TrustpilotThank You to Penny & Sinclair!!
Since partnering with Penny & Sinclair (Georgia Guy) back in July 2022 for short-let rental needs, it has been such a fantastic experience. When traveling outside the US (where I permanently reside), locating short-let rental properties can sometimes be overwhelming but Penny & Sinclair have made it a seamless process with their communication, kindness, and more importantly to ensure they provide property options that best fit me and my families needs. I highly recommend Penny & Sinclair for all rental needs and more!
Thank you for this wonderful review. We are so pleased you are happy with the service you have received and thank you for taking the time to share your feedback.
5/5
GoogleReally happy with the professional service provided by Penny & Sinclair. We cannot recommend Helen enough for finding us our new home.
Thank you for this great review. We are really pleased you have been happy with our service and we appreciate you taking the time to share your feedback.
5/5
TrustpilotBuying a property in Oxford
While searching for a property to buy in Oxford we had experience dealing with several local estate agents and Joe from Penny&Sinclair stood out thanks to his pleasant and attentive attitude to us as buyers. Joe tried to understand what our requirements are and offered multiple properties that could suit us. This strategy clearly benefits both buyers and sellers and so I would warmly recommend P&S to anyone selling or buying a property in Oxford.
Thank you for this great review. We are really pleased you have been happy with the service, and we really appreciate you taking the time to share your feedback.
5/5
Trustpilot5* - Very Positive Experience
I have not yet moved into my rental property, but the experience I have had so far with Penny & Sinclair has been really positive. Nathan Tan, the lettings manager, has been great every step of the way. He arranged an in-person viewing for me the following day after I called, kindly waited for us at the property after we were delayed due to traffic, and was very helpful whilst showing us around.Since the viewing Nathan has sent regular updates regarding my application, responding to emails and answering all of my questions promptly. Overall a very positive experience - thank you!
Thank you for this wonderful review. We are really pleased you have received a great service from our team and we would like to thank you for taking the time to share your feedback.
5/5
Trustpilot"I had a great experience with Penny…
"I had a great experience with Penny and Sinclair.The property manager Mam Nafeesa is extremely helpful, she gives you prompt reply of all the issues, keeps following up and updating you.
3/5
TrustpilotGenerally Hands-off, but Unprofessional Treatment upon Moving Out
It is also to be noted that this review was submitted three times to Penny and Sinclair on their website. It seems that they only accept positive reviews and have few, if any, reviews representing tenant experiences. We decided to rent a property managed by Penny and Sinclair in February 2021 - the initial process was all professional and well managed, as was the move-in and key collection. In general, the agents were hands-off and rarely made any contact with us. When we raised issues about the mildew/damp present in the property when we arrived (it was taken unseen), this was handled well and some remedial work was carried out. Likewise, when we requested some items to be removed this was also facilitated. Our move out was also arranged smoothly - with new tenants being secured quickly. The sad part, however, is that in relation to our deposit and after moving out the friendly communication entirely ceased. Our response to the inventory was not acknowledged and decisions about the deposit were made by the landlady and agent without any consultation on our part. In the end, £150 was deducted for cleaning a number of minor issues in a copy-paste email that ignored our previous communications. Quoting from the independent clerk, the defects included "tiny pieces" and dust seen on the carpets in the hallway and bedroom and a number of "wipeable marks" on the wardrobe and kitchen draws/shelves as well as some scale left on the shower and sink. We made an enquiry immediately in response to the quote to ask for more information: "The property is in a generally very clean condition and we explained that it needed a minimal vacuum and some surfaces to be wiped. We offered some fair apportionment of the clean with the landlady because a full clean would count as betterment." Eventually we received a quasi-legalistic email wrongly (and, unlawfully) claiming that "we ask our tenants to ensure that the property is professionally cleaned." This, of course, would be an illegal charge under the Tenant Fees Act. In fact the move-out document also wrongly stated that because of Covid-19 a professional clean was required (albeit elsewhere, different wording was used): "During the current COVID-19 outbreak you are required to ensure a professional clean is conducted at the end of your tenancy". Initially, nobody was prepared to talk to us over the phone. When we did manage to talk to the agent about the quote and what services would be included in the clean the agent was rude and derisive: she talked over me, laughed at me as I was trying to explain what it was we were concerned about and her comments were condescending and grossly exaggerated the (un)cleanliness of the property. The agent stated that the carpets were "some of the worst she had ever seen" and termed them "horrendous". When I pointed out this was both very rude, inaccurate and an exaggeration she conceded that her comments were exaggerated and apologised for the rudeness - an apology that was accepted. At no point did we deny the need for further cleaning (see initial comment above). All that was asked was that the clean would not go beyond the minor defects highlighted in the report and/or that if the landlady wished to have the whole property cleaned, that the cost would be apportioned fairly to reflect its generally clean status. In the end, it was explained that the cleaning had already been carried out and that it was supposedly limited to the defects mentioned on the report. All that unpleasantness because of their failure to listen. We never objected to having a deduction made from the deposit and would likely have agreed to the charges at the outset - we just wanted the agency to treat us respectfully, include us in the decision making and communicate with us. We requested the repayment of overpaid rent - something that was never mentioned by the agents (although it is possible they may have eventually notified us) - and received the funds promptly and in our account around ten days after the end of the tenancy.
Thank you for taking the time to share your feedback and I am very sorry you have not been completely satisfied with the service from Penny & Sinclair. I am course pleased to read that the check in and property management you received whilst living in the apartment was efficient and satisfactory. I have reviewed the notes made last year following your check out and the deductions were made following recommendations on the inventory carried out by a third party inventory clerk. This included carpet cleaning and additional cleaning throughout the property. The bulk of the £150 deducted I can see would have been to cover the carpet cleaning of which you were provided with photos to explain why this was required and I understand in addition to this a member of staff explained that there was the option to dispute the decision with TDS. I am sorry you felt you were treated unfairly and not listened to. The return of your remaining deposit was returned under TDS guidelines and the additional rent within 11 days of the end of your tenancy. We pride ourselves on our customer service and take all your comments on board. If you would prefer to discuss this further I would be more than happy to talk with you. Please call 01865 318013 or email lizanne@pennyandsinclair.co.uk
5/5
GoogleWe recently successfully closed on a house purchase handled by Penny & Sinclair, and had a very positive experience with Erling Lindoe and Robin Spindlow as very professional agents. Erling was our main point of contact and he went above …
5/5
TrustpilotRecent Sale
I just wanted to say that Penny and Sinclair (Summertown Branch) provided an excellent service, and were very knowledgeable, helpful and supportive at all stages of the at times complicated and challenging process of selling my mother’s home. Their attitude was always extremely positive and they excelled in presenting her home in the most attractive light.Thanks so much to yourself and Alice for all your efforts, I hope you both have lovely Christmas holidays.
5/5
GooglePenny and Sinclair gave us a stress free and efficient purchase of our house despite holidays and Covid. Robin Spindlow was communicative and obliging and Louise was really friendly and efficient during our viewings. Would use them again
Thank you for this great review and comments about Robin & Louise's customer service. We are really pleased to have worked with you and hope you are very happy in your new home.
4/5
TrustpilotStrong service overall, but disappointing post-completion handling
Sean at Penny & Sinclair was professional, responsive, and helpful throughout the sales process, and played an important role in getting the transaction completed smoothly.
5/5
TrustpilotFive Star Service
For over four months, while staying in different flats in different parts of Oxford, I received nothing but first-class service from Amber and the short let team at Penny & Sinclair. Amber also provided invaluable assistance in lining up suitable flats for me in the months before my arrival from the United States. I don't normally write reviews, but, in this instance, I am happy to both highlight and express my appreciation for consistently outstanding performance.
5/5
TrustpilotExcellent Support 🌟
Joanna, our property manager, has been incredibly helpful with any issues we’ve had in our apartment. She responds to emails quickly, stays on top of things, and always does her best to assist. Her professionalism and reliability are truly appreciable.
5/5
TrustpilotFriendly, positive and professional
I recently sold my house with Penny & Sinclair and I would wholeheartedly recommend them as agents. Angie who did all the hard work was excellent - her original estimate of the value of the house, her encouragement and wisdom to hold out for higher offers when we had the offers from developers, her determination and enthusiasm to find people well suited to the house who really wanted to live there, and her friendly, positive, optimistic and professional approach throughout were all spot on and very much appreciated. I was pleased with how the process went and that it was completed within my timeframe.
5/5
TrustpilotHighly recommended
Joe was quick, open and positive. He did everything he said he would, more than once as through no fault of his own the sale fell over twice. He and his team maintained contact throughout the transaction. A very good job well done. Thank you!Jay Chitnis
5/5
TrustpilotBoth properties exceeded expectations
Both properties exceeded expectations. The self-check-in process was easy and efficient. Properties were beautifully decorated and offered comfortable space for our large group of guests.Georgia & Emily were very accommodating and always responsive to our queries and needs. We would definitely use Penny & Sinclair again for our stays in Oxford!
5/5
TrustpilotExcellent service for a house sale in Oxford
Penny and Sinclair dealt with my recent house sale in Oxford, which went without a hitch and with excellent personal service. We received valuations from a few estate agents and these varied quite widely, but we went with Penny and Sinclair since they provided the clearest rationale for their valuation. This decision was vindicated, since we accepted an offer above asking price within a few days. They clearly have a good understanding of the local market and pitched the property just right.
5/5
GooglePenny & Sinclair have been absolutely brilliant, I couldn't be happier with their service. Special thanks to Helen Lee who's been amazing, I'm so pleased with my new place.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for the excellent review and for taking the time to share your feedback.
5/5
TrustpilotGreat Experience in Oxford
My daughter and I came to Oxford needing a Short Let while my daughter attended a Summer Program. We were unhappy with our choices until reaching Lisa and Amber at Penny & Sinclair. Amber came up with a solution that was perfect for us just in time for the program's beginning. Lisa and Lillimai provided outstanding service and helped make our stay comfortable. We hope to be back next summer for another great experience in Oxford.
5/5
FacebookLiana, thank you for looking after our lovely little Oxford flat. You do a great job making sure it presents to a high standard and we have a nice long term tenant. Thanks to Lucy too
Thank you so much for taking the time to write this wonderful review and your positive comments a about Liana and Lucy. We are really pleased we could help you.
4/5
TrustpilotJoe Worsell was well prepared for the…
Joe Worsell was well prepared for the initial meeting, provided good guidance on pricing and had the property listed very quickly. Would work with Joe again.
5/5
TrustpilotFantastic service from Georgia and her…
Fantastic service from Georgia and her team . Always super efficient and responsive.kept us fully informed at all times about potential lettings and always willing to go the extra mile when necessary .
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Penny and Sinclair's Burford office has 241 reviews across three platforms: 79 on Google, 10 on Facebook (across the whole business), 152 on Trustpilot (across the whole business).
Penny and Sinclair Burford is rated 4.7 out of 5 across all 241 reviews, and 4.9 out of 5 on Google from 79 reviews.
Penny and Sinclair Burford, 97 High Street, Burford, OX18 4QA.
