Every review we hold for the Burford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I were looking to move to the area very quickly and Penny & Sinclair made this as easy as it could be. Helen and Erling were always quick to respond to any queries, kept me in the loop when needed and helped the whole process go as smoothly as possible. Jennifer was also super friendly when we had to pop into the agents to do our Right to Rent checks!
All round great experience and I would happily recommend them.
Eren · 16 March 2026
Agent replied · 16 April 2026
Thank you very much for taking the time to share this review. We very much appreciate your feedback and comments.
★★★★★ 5/5
GoogleWe had a great experience working with Penny and Sinclair. Jennifer and Erling were both excellent dealing with our house purchase - answering questions, attending viewings, arranging trade visits to the property and navigating a few challenges along the way - always done professionally and with a good sense of humour and a focus on finding solutions to the challenges which was very much appreciated during some stressful times. I'd highly recommend Penny & Sinclair.
Tim · 16 February 2026
Agent replied · 16 April 2026
Thank you very much for taking the time to share your feedback and for your excellent review. We are really pleased you were happy with the service you received from Jennifer & Erling.
★★★★★ 5/5
TrustpilotOliver and Maisy were so kind and…helpful
Oliver and Maisy were so kind and helpful - and extremely understanding of my situation. I was never under any pressure to make a decision and they worked totally with me and at my pace. I would absolutely recommend Penny and Sinclair to anyone thinking of getting a valuation /selling their property - genuine advice and no sales pressure.
SJO · 28 August 2026
★★★★★ 5/5
TrustpilotGreat experience from start to finish
We had a great experience with Penny and Sinclair through the duration of our house sale process. We had a quick sale and Joe was great to work with from start to finish. Super responsive and supportive when the sale became stressful due to external factors. Would highly recommend.
Becky · 2 September 2026
★★★★★ 5/5
GoogleJennifer was brilliant from advising on our valuation, right through the listing process and handling our sale! She was always there to answer every question, and made the whole process a little less stressful! Highly recommended 😁 …
Maddie · 16 March 2026
Agent replied · 16 April 2026
Thank you very much for taking the time to share your feedback and for your excellent review. We are really pleased you were happy with the service you received from Jennifer.
★★★★★ 5/5
TrustpilotVery positive experience
When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would sell at a significantly higher valuation than the other agents we met, making a good case as to why we should put it on the market at a premium rate. We chose Penny & Sinclair, and Sean didn’t let us down, he diligently and patiently kept in touch with us, fielding our questions (and at times anxieties due to a volatile market). We’ve just completed, and are really pleased with the outcome. Many thanks to Sean and his team!
Jamie · 14 December 2025
★★★★★ 5/5
TrustpilotOutstanding
Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency, but Sean is one of those rare gems. Added to that, he is extremely efficient, hard-working and keeps focussed on the prize, i.e. the sale of the property. Sean helped us sell a difficult flat in difficult circumstances, with the minimum of fuss. His communication is excellent and he is a pleasure to deal with. I would not want to use any other estate agent in future. Thank you so much, Sean!
Ann · 8 December 2025
★★★★★ 5/5
TrustpilotI lived in an apartment managed by…
I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was my first contact and she was amazing. Cindy then took over, followed by Jo, who was fantastic as well. Even when I had to involve TDS for my deposit, Jo responded promptly, checked on my wellbeing, and guided me through the process. She explained things I didn’t understand and continued to support me even after the resolution. Jo also helped me organize when I mistakenly sent parcels to my old address and assisted with references whenever needed. I would absolutely use Penny Sinclair again and couldn’t recommend them highly enough.
Oladunni · 4 December 2025
★★★★★ 5/5
TrustpilotSean Herdman-Low - superb, highly professional
Sean Herdman-Low is a superb, highly-professional estate agent. Clear, sensible advice and swift responses throughout process. Excellent at matching the right viewers to the property for the best chance of purchase. Backed up by a friendly, well-briefed team. Extremely highly-recommended whether selling or buying.
Sue · 6 August 2026
★★★★★ 5/5
TrustpilotAngie and Jo were exemplary agents
Angie and Jo were exemplary agents. They were able to provide great advice and support in the stages after our property was under offer, including suggestions about conveyancers and removalists. Angie also offered helpful advice about our onward purchase. Both Angie and Joe were patient and supportive during the conveyancing process and were incredibly diligent in chasing conveyancers on our behalf when needed. We would thoroughly recommend both Angie and Joe from Penny and Sinclair.
M · 17 November 2025
★★★★★ 1/5
GoogleMoved into a property managed by Penny & Sinclair and unfortunately the check-in condition was completely unacceptable.
The house was handed over with dirty soap bars full of hair in the shower, kitchen cupboards full of grime, previous tenants’ belongings left behind, and rubbish (including cans) scattered throughout the garden. We were reassured this would be resolved, it never was.
For four months we were repeatedly told it would be sorted, only to eventually be told it was entirely our responsibility.
The property was also advertised using old photos that did not reflect the real condition at move-in.
Tenants: be cautious. Communication felt one-sided and concerns were minimised rather than addressed. The experience gave the impression the tenant relationship is far less important than protecting the landlord.
Very disappointing start to a tenancy and not what you expect from a professional letting agent.
Rebecca · 16 February 2026
Agent replied · 23 November 2025
It is very disappointing, with a meeting to discuss these issues booked in for next week, that you have chosen to post what you have.
Suffice to say, I don’t agree with your version of events.
None the less, we remain committed to finding a solution and hope to resolve this in way that will allow you to reinstate the 5* review you had previously placed.
★★★★★ 5/5
TrustpilotExcellent Lettings service at Penny & Sinclair
Lettings director Lucy and the team at Penny & Sinclair's Lettings department has been consistently providing excellent service throughout the entire lettings process for the last 12 years. Lucy has been efficient, professional, friendly and considerate of both: mine as a landlord and of my incoming and outgoing tenants' requirements. I am sincerely grateful to Lucy and the team for their exceptional service and happy to highly recommend Lucy and Lettings team at Penny and Sinclair's.
Aselle · 8 October 2025
★★★★★ 5/5
TrustpilotPhoning from out of the country and…
Phoning from out of the country and looking for a home is not easy, however Erling made it much better with his thorough answers and understanding of both my needs and that of the properties qualities.
JUDITH · 16 August 2026
★★★★★ 5/5
TrustpilotHighly Recommended
We bought a house in Summertown through Penny & Sinclair. Sean was very communicative, professional, and straightforward. He found us a house which we wouldn't have considered, and was really helpful in facilitating the purchase. Sarah showed us around the property, and was also very helpful. We were impressed with the selection of properties Penny & Sinclair had for sale. Overall, highly recommended.
Tom · 19 December 2025
★★★★★ 5/5
TrustpilotOutstanding Service from start to finish
I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stress-free. His market knowledge, attention to detail, and warm, genuine approach really stood out. Joe went above and beyond at every stage, and I couldn’t recommend him more highly.
Amanda · 11 December 2025
★★★★★ 5/5
TrustpilotOur excellent experience with Penny and Sinclair
In our dealings with Penny and Sinclair, we found that all the employees were equally trustworthy and dedicated to making their interaction with the client totally satisfactory. We would always recommend them for the buying or selling of a property. We liked the fact that it was a local agency, very aware of the conditions prevailing in the area. We were concerned about the delays caused by the buyer's solicitor, and we greatly appreciated the commitment of Penny and Sinclair and our solicitor to complete the sale within the required time.
Carlos · 30 July 2026
★★★★★ 5/5
GoogleVery happy with the service from Penny & Sinclair. Helen was brilliant, really helpful and always quick to reply. Everything went smoothly, and I couldn’t have asked for an easier process.
Nina · 24 October 2025
Agent replied · 23 November 2025
Thank you very much for taking the time to share your feedback and for your excellent review. We are really pleased you were happy with the service you received from Helen and Penny & Sinclair.
★★★★★ 5/5
GoogleErling, Robin and Helen were brilliant. I sold my home in less than 3 weeks. I hadn't found a new home, so they were really helpful keeping my buyer in the loop, keeping in touch with us both regularly. No question was too small and I felt …
Julia · 16 April 2025
Agent replied · 24 December 2024
Thank you for this great review! We are really pleased you have been happy with the service from our Burford team. We appreciate you taking the time to share your feedback.
★★★★★ 5/5
TrustpilotWow !
The Penny & Sinclair team led by Sean Herdman-Low is the best. Every single member of staff is competent, reliable, kind, considerate and frankly a delight to work with. We cannot recommend them highly enough in this world of ever increasing shoddiness.
Daniel · 12 April 2026
★★★★★ 5/5
TrustpilotI loved working with Penny & Sinclair
I loved working with Penny & Sinclair. They were the most helpful and patient people ever.Even though our mortgage got delayed for a few months, Sean was extremely understanding and helpful. I couldn't have wished for better service.
Dr · 30 April 2026
★★★★★ 5/5
TrustpilotPleased as both tenant and landlord
I rented a house where Penney and Sinclair were managing agents and they were very good, wanted to know if I had any problems with the house and made sure both tenants and landlord were happy. I therefore decided to use them as my estate agent to let a property we bought and I could not fault them, they were very professional. I was very pleased with their service.
W · 24 August 2026
★★★★★ 5/5
GoogleWe really can't recommend Erling Lindoe at Penny and Sinclair enough. We met him while viewing a house and immediately liked him and so asked him to value our house. Even though the house is out of his normal area, Erling arrived with an …
Ruth · 16 April 2025
Agent replied · 25 May 2025
Thank you very much for taking the time to share this review. We very much appreciate your feedback and comments.
★★★★★ 4/5
TrustpilotA great team
All the team at Penny & Sinclair are dedicated and reliable. We have had a good experience for with them managing our property for over a decade. Emilia is our current property manager who is diligent and attends to problems promptly. We would highly recommend Penny & Sinclair.
Anna · 14 January 2026
★★★★★ 5/5
GoogleHelen at Penny & Sinclair has managed my rental property for over 6 years. I cannot recommend her enough she is so professional, knowledgeable, extremely organised and nothing is ever too much trouble. Having my property managed by her ensured everything run smoothly and knowing this was a weight off my mind. Thank you so much for your excellent service!!!
Nicole · 16 February 2026
Agent replied · 16 April 2026
Thank you very much for taking the time to share this review. We very much appreciate your feedback and comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
