Trusted Agent profile · Burford
★★★★★
241 reviews across 3 platforms
97 High Street, Burford, OX18 4QA
Penny and Sinclair's office in Burford, at 97 High Street, is rated 4.7 out of 5 across 241 reviews on three platforms, including 79 Google reviews rated 4.9.
79
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
152
Reviews on Trustpilot
Business-wide
Every review we hold for the Burford office, from every platform, shown as written. First names only.
5/5
GoogleIncredibly positive experience from start to finish dealing with the team at P&S Burford, in particular Helen and Erling. A very professional, efficient, and thoroughly smooth process!
Thank you for this great review! We are really pleased you have been happy with our service and we appreciate you taking the time to share your feedback.
5/5
GoogleExcellent service from start to finish. Clearly an experienced and very capable agent. No problems and seamless job from start to finish! Helen who was in charge clearly knows how to deal with people and made the whole process extremely simply and pleasant. Nice to see such a professional service in today's world!
Thank you very much for taking the time to share your feedback and for your excellent review. We are really pleased you were happy with the service you received from Helen and Penny & Sinclair.
5/5
TrustpilotFirst class estate agent
I chose Penny & Sinclair Burford to handle the sale of my home, and cannot recommend them highly enough. They are a friendly team of professionals whose genuine care, responsiveness and dedication to excellent customer service was steadfast throughout. I have no hesitation in recommending the Burford team and would definitely choose to use them again in the future.
5/5
TrustpilotAbove and beyond
Emilia is my property manager she has gone above and beyond for me.
1/5
TrustpilotDefinitely not on the side of the Tenant - Avoid.
As a tenant in a property managed by Penny and Sinclair I have the following feedback;1. We made a complaint about black mould in the house 7 times over the course of 6 months. It was never dealt with, and we ended up leaving the property. - It was disgusting and had spread to three rooms!2. Penny and Sinclair were the property managers and were most certainly more on the 'side' of the landlord, and not the tenant.3. Other maintenance issues took months to get them solved. 4. Our assigned 'property manager' changed 4 times in the space of 14 months. (That tells me more about the company culture than anything else!)5. At the end of the tenancy, it has taken a month (and counting) to get the final documentation and we still haven't had our deposit released!Thinking of renting through Penny and Sinclair? - I would suggest you choose one of the other agencies in Oxford.
I am sorry to hear about the issues you have raised, we pride ourselves on providing a high level of service to both landlords and tenants and this falls below our usual standards. Please can you contact me directly to provide me with the details of your tenancy as I would like to look into your points in more detail lucy@pennyandsinclair.co.uk Lucy Lawton Smith Lettings Director
5/5
GoogleHelen was fantastic throughout our process to renting a property. Very efficient and expeditious with her reply’s to queries and questions, also went above and beyond to ensure we were content and satisfied with the property. Could not recommend a better estate agent. Highly accommodating and patient. We could not fault this at all. Thank you.
Thank you so much for this wonderful review and really pleased Helen was able to help you. We really appreciate you taking the time to share your feedback.
5/5
GoogleExcellent services and results by Helen who helped me secure my dream home within 24 hours. Super responsive, couldn’t recommend more. Thank you Helen!!
Thank you very much for taking the time to share your feedback and for your excellent review. We are really pleased you were happy with the service you received from Helen and Penny & Sinclair
5/5
GoogleVery smooth process run by courteous professionals. I highly recommend Helen at Penny & Sinclair, she helped us with an otherwise stressful overseas move. If I had to do it over again I would go to her first.
Thank you very much for taking the time to share your feedback and this excellent review. We are really pleased you have been happy with the service you received.
5/5
TrustpilotLucy and Chelsea were super amazing
Lucy and Chelsea were super amazing. They are the nicest and most professional estate agents I have ever encountered.
5/5
Trustpilotfirst time landlord
Lucy and her team were thorough and prompt in sorting out what was needed to let our dear home. It was our first time letting our first time home, so you may imagine we were sentimentally attached. Lucy and her team supported us throughout the journey, and we felt confident in their expertise.
5/5
TrustpilotGreat Experience
Chelsea and Helen at Penny & Sinclair made finding a new house to rent effortless. The whole experience was seamless from start to finish. They proactively assisted us in finding a suitable property and were flexible with viewings. They answered all our questions quickly, and we are now all moved in without an issue. We would definitely recommend them to anyone looking to rent in the area.
5/5
TrustpilotWe have rented out our apartment in Oxford
We worked with Penny Sinclair for the last year and their customer service has been exceptional from the very first interaction. They provide excellent advice and are knowledgeable and continually update us about legal changes. They respond and resolve quickly any issue and are thoroughly professional. Highly recommend them.
5/5
TrustpilotThank you Penny and Sinclair
We've been rental tenants with Penny and Sinclair for several years and Joanne, our property manager, has always been excellent. If we've ever needed to report a problem, she responds promptly and works with our overseas landlord to get things fixed. Having had my fair share of rental horror stories, it's lovely to be with an agency that genuinely cares about it's tennants and it's landlords.
5/5
TrustpilotI received a confident and friendly…
I received a confident and friendly service from all members of staff right from my initial spur of the moment call in to the office in Summertown.
5/5
TrustpilotResponsive, kind and professional
Everyone we have been in contact with from Penny & Sinclair have been kind, helpful, responsive, and clear in their communication. The interactions have been very smooth, and this has made both moving in and out almost completely stress-free.
5/5
GoogleErling was very helpful in my house purchase. He was brilliant to work with and moved heaven and earth to make sure my purchase happened. Thank you Erling, I would certainly recommend
Thank you for this five star review. We really appreciate you taking the time to share your feedback and we are so pleased you have been happy with the service you received.
5/5
TrustpilotAchieved a very good price for the…
Achieved a very good price for the property. Ensured I was updated at all stages. Easy to deal with. Overall, very good service.
1/5
TrustpilotLandlords avoid if you want client service
Despite being a loyal client of Penny & Sinclair their lettings service / property management has become untrustworthy - wrong dates on tenancy agreements (they indicate their landlord clients should correct errors - surely there shouldn’t be errors in the first instance? not least dates of tenancy!) reduced frequency of property inspections (their terms of business (professional obligations) stipulate inspection frequency which has not been adhered to), shortfall on tenancy deposit (the tenancy deposit does not represent 5 weeks of rent which landlords should be protected with) leaving landlors exposed if there is property damage that could potentially be at least partly protected (stating it’s “not their policy” to check the tenancy deposit amount), prolonged response times that need chasing, trying to excuse it all with a “heavy workload”! Over £1k in property management fees for a year and all I received as a landlord was two property inspections which I even had to ask to take place. Landlords look elsewhere if you want reliable service and accurate tenancy deposit protection.
We are sorry to see your review and understand the issues raised are now being handled by Director of the business.Whilst we acknowledge and apologise that the amount of property visits was lower than expected, your review suggests we did not meet our professional and legal obligations, which is not the case. It is not standard practice to re-reference a tenant at the point of renewal. In this case the tenant had been paying on time for the last three years. It is not legal requirement to increase the deposit in line with rent increases, A deposit of 5 weeks deposit is already held for the tenancy and based on the property visits carried out, there was no expectation that deposit deductions at the end of the tenancy would exceed the amount of deposit already registered. Draft contracts are always sent to landlords to approve before they are sent to the tenants, which gives the opportunity for any errors to be rectified, this happened on this occasion and the tenant received a correct document. We take all feedback seriously and our Director of Lettings will be in touch to discuss all of these points in more detail with you. We wish you well with any future tenancies”
5/5
GoogleFabulous experience with Penny and Sinclair. The whole process was smooth, seamless and thorough. Helen answered all our questions promptly and we're thrilled with our new home. Thanks Team!
Thank you very much for sharing your feedback and taking the time to write this great review. We are really pleased you are happy with the service you have received.
5/5
TrustpilotBest Renting Experience in Oxford So Far
I had an excellent experience working with this agency. The communication was always clear, transparent and timely, which made the whole process much easier to navigate. I viewed properties with several different agencies over the past three weeks, and this team stood out as the most professional and well organised.
5/5
GoogleWe cannot thank Lisa Gould at Penny & Sinclair - Burford enough for her help in securing a rental property for us recently. As self-employed business owners, the process of going through Income Referencing with Rent4Sure was quite stressful, as they would not acknowledge Business Accounts or Business Bank Statements, as part of proof of income. Lisa took the initiative to liaise with the landlord directly, putting us in touch with him and the issue was resolved within in hours. She is a true professional at her job and a pleasure to work with! Many thanks again Lisa. Owen & Corné
5/5
GoogleI recently rented a property in the area with Penny & Sinclair and it was a nice and smooth experience. Among the very many agencies that I have worked with, P & S Burford had an outstanding performance with a personal touch which is not very common in the market. They have set up the new property for me so that everything was up and running when I've moved in. I strongly recommend their services.
Thank you for taking the time to share your feedback and we are so pleased you have had a good experience with Penny & Sinclair.
5/5
TrustpilotReassurance at a time when it is much needed.
Farzana is the lovely calm and professional person you need at what can be a very stressful time. Everyone in the team I spoke with was great too and the solicitors they recommended were ace.
Thank you very much for this excellent review. We really appreciate you taking the time to share your feedback.
5/5
TrustpilotTrue professionals
We approached many agents with our particular needs and were getting concerned that we wouldn’t find the right property. We then received a call from Georgia who, quite impressively, remembered our requirements and advised us about a property about to be listed. The property was ideal so we really are grateful for Penny & Sinclair for actually keeping our details on file and thinking of us when the perfect solution presented itself. We also had a couple of changes to the dates which were handled courteously and professionally without making us feel like we’ve just ruined someone’s day
Thank you very much for this excellent review. We are so pleased you have been happy with the service you received and we really appreciate you taking the time to share your feedback.
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Penny and Sinclair's Burford office has 241 reviews across three platforms: 79 on Google, 10 on Facebook (across the whole business), 152 on Trustpilot (across the whole business).
Penny and Sinclair Burford is rated 4.7 out of 5 across all 241 reviews, and 4.9 out of 5 on Google from 79 reviews.
Penny and Sinclair Burford, 97 High Street, Burford, OX18 4QA.
