Trusted Agent profile · Buckinghamshire
★★★★★
465 reviews across 3 platforms
65 High Street, Stony Stratford, Buckinghamshire, MK11 1AY
Brown and Merry's office in Buckinghamshire, at 65 High Street, is rated 4.3 out of 5 across 465 reviews on three platforms, including 334 Google reviews rated 4.8.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
TrustpilotMortgage service
I cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.
5/5
GoogleAlexandra and Jenna are amazing professionals, giving all support you need.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience dealing with the team at Brown and Merry to secure a beautiful rental property!!
Thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotNadya in Brown and Merry Watford branch
I can not thank enough to Nadya from Watford branch for all her support during our tenancy. She never said NO when we needed her help and she found solutions for absolutely every problem we had. She is extremely hard working, professional, trustworthy, punctual and she will update you with all the information you need every single time.Nadya, thank you very much for everything you did for us! You are brilliant and you offered an impeccable service!
5/5
GoogleEstate Agents often get the bad press - these guys only deserve praise. i didnt have the smoothest of purchases which was out of their and my control but they were always friendly, approachable and professional. I also dealt with the Mortgage team and am now dealing with the rental team. Brian, Alex, Jake - Five stars guys continue the good work
1/5
TrustpilotMK branch are the worst.
MK branch will require you to work with their mortgage advisor in order to view or make offers for their listings. Most agencies will ask you if you want that and probably will give advantages for those who do so, but specifically asking you to do that over the phone and lie to say the vendor wants that specifically, that's just utterly disgusting.
5/5
GoogleThe whole process of finding a house was made a breeze. Their letting agent Elliott was especially helpful, would recommend!
5/5
TrustpilotBrown and Merry Aylesbury
Brown and Merry AylesburyVery happy with the service Brown and Merry provided during my sale. Charlotte Doherty really helped push my sale through by keeping everyone updated and super responsive with emails, with out her this chain potentially couldve collapsed so massive thank you.Also Jack who is part of the sales team was very knowledgeable and helped me view this flat which was not on my viewing books.
5/5
GoogleElliott has been amazing throughout the whole process, has been reliable and efficient dealing with out queries highly recommend.
5/5
GoogleGreat communication and excellent service from Alex. Would recommend Brown & Merry Estate Agents to anyone. Definitely look forward to working with you in the future.PositiveProfessionalism
Hello, thank you so much for taking the time to provide our Brown & Merry team with a 5-star review. We are so happy to hear Alex and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleSophie and Alex have been incredibly helpful in what’s been a really stressful time finding a suitable rental property. I spoke to many other agents who simple don’t even bother to call you back. These guys are genuine, professional and courteous and I can’t recommend them highly enough.
1/5
TrustpilotCouldn't get anything right no matter…
Couldn't get anything right no matter how patient we were and they couldn't care less. Wasted three weeks for nothing and the manager couldn't even be bothered to reply to my emails or make amends in person when i went to get my key back. Don't remember the last time i've left a review like this. Clearly so much work on they dont have to care about their clients.Hemel Hempstead Branch
5/5
GoogleI contacted Brown and Merry about lettings, unfortunately the team was not available to help me on the moment but they promptly called the next day and we arranged a viewing. It was all smooth, Elliott from Brown & Merry was very professional and walked me through the whole process! I recommend their services, will be using their services in the future as well.
5/5
GoogleAlex and Jen J were extremely helpful, friendly and expedient, would definitely recommend!
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBrown & Merry Watford - Fantastic
James Townsend at the Watford branch and his team are a pleasure to deal with. I have just completed on a property and have found James to be extremely helpful, professional, knowledgeable with great communication liaising between myself, the vendor and the solicitors to help get the transaction through, I have no hesitation in recommending Brown & Merry Watford and James in particular unreservedly
5/5
TrustpilotBerkhamsted 5*
The team at Berkhamsted provided a tramendous service from start to finish. We bought and then sold the house through Brown & Mary. Amir and Lucy are a fantastic team
2/5
GoogleI found the beginning of my journey great with Brown and Merry, the sales team were very engaged. After rental was confirmed though, the service quickly fell away for me, was very difficult to get hold of anyone throughout the remainder of the tenancy.NegativeResponsiveness
1/5
TrustpilotVery unprofessional
Very disappointed with this Agency , once we put the house on the market we basically never heard from them . Only one call after a week and that’s it . Don’t expect any form of communication from them , we lost 3 months waiting for nothing to happen .
1/5
GoogleRun, run away. Anywhere else will do.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWould not recommend to anyone
Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.
5/5
GoogleAlex Read was absolutely fantastic!!!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotBrown and Merry helped me from the…
Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.
5/5
GoogleReceived a super professional service from Charlie - he's a credit to the team! Thank you for making the process so easy!PositiveProfessionalism
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleWe had a really great experience with Alex and Sophie. We had been looking for a rental for a few weeks and they found us one that matched what we were looking for. They made the process super easy as well, highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown and Merry's Buckinghamshire office has 465 reviews across three platforms: 334 on Google, 1 on Yell, 130 on Trustpilot (across the whole business).
Brown and Merry Buckinghamshire is rated 4.3 out of 5 across all 465 reviews, and 4.8 out of 5 on Google from 334 reviews.
Brown and Merry Buckinghamshire, 65 High Street, Stony Stratford, Buckinghamshire, MK11 1AY.
