Trusted Agent profile
★★★★★
465 reviews across 3 platforms
65 High Street, Stony Stratford, Buckinghamshire, MK11 1AY
Brown and Merry's Buckinghamshire office at 65 High Street is rated 4.3 out of 5 across 465 reviews on three platforms, including 334 Google reviews rated 4.8.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
GoogleCan't fault the rentals team both Alex and Sophie from start to finish! Very informative, excellent local knowledge and fantastic service, this is the 2nd time Alex has secured me a property and I really cant fault her or her team at all- highly recommended
5/5
GoogleI suddenly found myself needing to rent immediately and I have to say of the many agents I spoke with Alex and James at Brown & Merry Stony Stratford really stood out from the crowd. Day one I called, day two I viewed, day three deal done, following week moving in! These guys work tirelessly. Thank you both.
4/5
TrustpilotSophie and Nicole
Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.
3/5
TrustpilotCommunication
Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.
5/5
GoogleWe've just started renting with Brown and Merry but since our first enquiry with Alex she has been brilliant, very friendly and efficient and extremely personable. I was also greeted by the Sales Team when I picked up the keys and they were also very friendly and helpful. I would definitely recommend them ! :)
5/5
GoogleOutstanding service from Alex. Viewed a house I had seen advertised on rightmove but She really considered my families needs an found me a better one. Thanks so much for finding our perfect house.
3/5
GoogleGreat valuation, getting to market and finding a seller. Bit more communication around exchange would have been helpful. Went with the offered sequence partnered lawyers which were very slow and poor at managing expectations.
2/5
YellStressful and frustrating experience
Very disappointed with the service I received from this branch of Brown and Merry. Communication was virtually non existent and they definitely took their eye off the ball with my sale resulting in a collapse of the chain.
1/5
TrustpilotMost incompetent agency we've ever…
Most incompetent agency we've ever worked with. They've managed or book ZERO viewings for our house in 2 month. This speaks for itself.
5/5
GoogleSarah and Jake from the Sales department gave me some great advice when selling my house during a turbulent market. I really felt like they knew what they were doing. Very professional.
5/5
GoogleFantastic service from Alex, really looked after me and cared about finding me a home. She went out of her way to be helpful. Jenna has also been amazing sending paperwork through
5/5
GoogleOn the behalf of Heather Green: My dealings with Brown & Merry over the last few years have always been pleasant ones. Both Alex and James are always extremely efficient, polite but friendly, very informative, knowledgeable and helpful. They have always found me good tenants very quickly and I wouldn’t hesitate to recommend them.
5/5
GoogleI've had the pleasure of dealing with Elliott and Alex during my rental process. Both are very friendly and extremely professional and seemed to make the whole process very easy. Highly recommend speaking to either one of them if your looking for a rental property.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotWATFORD. Abysmal communication and lack of…
Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!)
5/5
TrustpilotHemel Hempstead branch brilliant
Excellent team. All the staff at the branch were friendly, welcoming and knowledgeable. As new renters moving from student housing they were all willing and happy to help and inform us every step of the way. Stephen in particular was amazing. Thank you hemel beach for finding our first home.
5/5
TrustpilotAylesbury Brown & Merry
Very helpful and professional . A special thank you to Ed for getting us the sale.
5/5
TrustpilotExcellent Service
Rich Poole supported us throughout the process of my partner and I purchasing our first home, and he was brilliant. He was more than happy to allow us to visit the house on multiple occasions, and always communicated any queries of ours with the seller in a timely manner.
1/5
TrustpilotExtremely unprofessional behaviour.
Extremely unprofessional behaviour.. the employee Nicole literally shouts over the phone and her tone is so rude, you have to chase around for months to get an appointment for repairs..
5/5
GoogleI am delighted and amazed at the speed a tenant has been found for my property. Alex has managed to do this in less than 24 hours. I recommend them to any landlord wanting a professional agent to represent them. great Job, well done!
5/5
GoogleAlex and Beth from brown and merry stony Stratford have been amazing to me and my partner in helping to rent our first place. They have a lot of patience and amazing service, couldn’t have asked for any better service in the process of getting out first place!
1/5
TrustpilotAWFUL!! WASTE OF TIME
AWFUL!!! DO NOT BOTHER BUYING/SELLING VIA BROWN AND MERRY AYLESBURY. THEY LIE/SLOW/AVOID PHONE CALLS. SOLD US A HOUSE WITH FALSE INFORMATION, WAS FIRST TIME BUYER/NO CHAIN AND WAS READY TO EXCHANGE AND FOUND OUT WAS IN CHAIN AND HAD TO WAIT MONTHS !!
5/5
GoogleHad the pleasure of dealing with both and Alexandra and Sophie throughout the process of moving and can not thank them enough. Every issue me and partner had was dealt with straight away. Highly recommend! A* Service
5/5
GoogleAlex, who runs the rental side of the business, did a great job for us. Our property was rented out quickly & efficiently. She is competent & professional and a pleasure to work with. Thank you again Alex. StevePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI found Alex at Brown & Merry to be highly professional, consistent in what she said and trustworthy. Hope to deal with her again one day.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown and Merry's Buckinghamshire office has 465 reviews across three platforms: 334 on Google, 1 on Yell, 130 on Trustpilot (across the whole business).
Brown and Merry Buckinghamshire is rated 4.3 out of 5 across all 465 reviews, and 4.8 out of 5 on Google from 334 reviews.
Brown and Merry Buckinghamshire, 65 High Street, Stony Stratford, Buckinghamshire, MK11 1AY.
