Trusted Agent profile · Buckingham
★★★★★
200 reviews across 2 platforms
1 West Street, Buckingham, MK18 1HL
Russell and Butler Bucks South Northants and North Oxon's office in Buckingham, at 1 West Street, is rated 4.5 out of 5 across 200 reviews on two platforms, including 133 Google reviews rated 4.5.
Every review we hold for the Buckingham office, from every platform, shown as written. First names only.
4/5
TrustpilotSearching for the right house in…Buckingham
Searching for the right house in Buckingham was made so much easier with these guys, went out of their way to find me the right new pad, professional, helpful and always at the end of the phone to answer any queries. Highly recommended.
5/5
GoogleIve used the services of Russell and Butler for buying and selling houses and found there services excellent. They sold my house quickly for the price i wanted and they managed to find a new place that i called my family house for over 7 years! Thanks Brian and Nick
5/5
GoogleI think Russell and Butler do a fantastic job letting my property , I live an hour away and Russell and Butler take care of everything and keep te tennants happy .
Thank you for your positive feedback, Angus! We're glad to hear that Russell & Butler have been able to provide you with excellent service in letting your property. Our team works hard to ensure that everything runs smoothly and that tenants are satisfied. If you have any further questions or need assistance, please don't hesitate to reach out to us at 01280 815999.
5/5
GoogleEstate and Letting Agents do not always meet expectation but Russell and Butler are the most efficient and decent agent I have ever dealt with. I have bought and sold a property through them and currently they act as my Letting agent for a property I own in Buckingham. I have another currently on the market and through sheer bad luck, and ridiculous laws in England, we have had to re-market more than once! Each time, the whole team at Russell and Butler spares no effort in securing viewings and a new buyer. They never fail to keep me informed and the sales progressor seems to do all the work that I would expect of my solicitor, even to the extent of keeping her informed! They excel.PositiveProfessionalism
5/5
Googlepatient customer service. Being response and take the responsibility to take care for tenants. Thank you Debbie and Shirley. Keep it up, and wish we all get through this difficult time. Stay safe and all the best BrianNegativeResponsiveness, Quality, Value
5/5
TrustpilotWe have been renting our house out with…
We have been renting our house out with R & B since August 2018. The management service is very professional and removes all the hard work for the landlord. Any queries we have had have always been answered promptly and any maintenance issues have been dealt with efficiently. We would highly recommend Russell & Butler if you are considering renting out your property.
Thanks for your kind words Jo. Much appreciated. Best wishes Lisa.
5/5
TrustpilotI have just sold my house and purchased…
I have just sold my house and purchased a new house with Russell and Butler. The experience was made stress free there was always someone on the end of the phone to answer any questions. My partner and I are very happy with our experience. Cheryl and staff were most helpful and supportive. I would use them and recommend them without hesitation. 😊
Good morning Sharon, many thanks for your kind words. I hope you are settling into your new home.It was a pleasure working with you. Best wishes Brian & team R & B.
5/5
GoogleHelpful,knowledgeable would recommend them it you need an Estate Agent
Hi, Pam. Your feedback is highly appreciated. Thank you for the review!
1/5
GoogleBunch of cowboys. No help given when needed. Landlady allowed to leave us with no kitchen for 7 weeks so far & we get treated like we’re in the wrong. Having to pay full rent while living like this may I add. No manager has ever called nor visited us to view the mess. Annette who is only available by email (not phone) copy’s all the landlady says and is simply allowed to leave us in this horrific mess! They have removed our last 4 reviews so shows what they are capable of doing - stay clear at all Costs. From Hayley
5/5
GoogleI just wanted to thank all at R and B for the outstanding service and professionalism they have shown to me. I am local to the agents and they have a consistently excellent reputation amongst those I know in our community. I have just used their services to lease a flat and have bought and sold three properties over the last 20 years with them. Thank you again R and B, if I need to buy/sell again I won’t be using anyone else!
5/5
GoogleI highly recommend Russell and Butler. They provided a professional, knowledgeable and friendly service. I was kept updated throughout the sales process.
Hi, Mary. Thank you so much for leaving us a stellar review!
5/5
GoogleKept us well and appropriately informed along the journey. Knowledgeable and courteous staff.
Hi, Sara. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleI had an excellent experience with Russell & Buttler. They are always very kind and helpful. Highly recommended.
Hi, Giovanni. Your feedback is highly appreciated. Thank you for the review!
5/5
TrustpilotThe Estate Agents were very helpful …
The Estate Agents were very helpful and friendly in the selling of our property and efficient where we had concerns. On the whole right down to the exchange and the final completion was carried out efficiently.
5/5
GoogleThe staff at Russell and Butler have been so helpful and approachable throughout my time at the property. I have nothing but praise for the service received. I was very ill last year and the cleanliness of the property slipped a bit. This was handled well. Communication and service has been exemplary throughout. Debbie Rowe and Shirley Taylor in particular have been first class.
5/5
GoogleExcellent firm, great people, efficient all the way through. I would thoroughly recommend
Hi, Tim. We are thrilled to learn that you had a positive experience with us!
1/5
TrustpilotSales - at your peril
Sales Fantasy meets Reality- it is blurred to say the least. In my experience I have found them to be duplicit, economic with the truth and under value property. Manipulative feedback and unpleasant to do business with. Could not recommend.
I was in two minds whether to respond or not, however the more I thought about it, the more unjust I feel your comments are. This transaction has never been straightforward and what amazes me is that most of the delays were caused by you moving the goal posts and subsequently being completely inflexible on anything. This includes a time delay so long it cost the chain to lose a first-time buyer whose mortgage offer ran out which could not be renewed. This somehow became our fault. When another buyer was found out of area, not by us, that buyer also pulled out, still seemingly our fault. At this point despite our buyers offering considerably more than their original accepted offer you sold to someone else by another agent. At that another complete chain was in place but you chose the other party. Meanwhile we continued to push on with the chain to the point where they were all, but for a couple of points, ready to exchange. Our buyers then offered even more on the basis an exchange of contracts could take place by a given date and they were prepared to move in with relatives to meet your now new completion date. The reason they wanted the exchange by a certain date was so they could complete their sale allowing their buyer to save their own mortgage offer, otherwise the rate would increase so high she could no longer afford to move. As you will no doubt be aware the mortgage market is in turmoil currently and your buyers found that unknown to them their lenders criteria had changed and they were no longer able to extend their mortgage offer to tie in with your completion date. Perfectly justifiable reason to request an earlier date but again your inflexibility came to the fore and you decided to drop them again in favour of your other buyer. To be honest how you have treated our buyers has been cruel, they have hung on through thick and thin and done everything they could to buy your house. The following is an extract from our buyers about us: "I will say though that you have been nothing but utterly professional and have had the utmost tact and diplomacy when dealing with such a difficult woman. We thank you for that and the hard work you have put in for us. You’ve gone above and beyond the call of duty in trying to secure us a home." I am happy we acted correctly, honestly and professionally at all times.
5/5
TrustpilotProperty purchase.
We’ve recently bought a house through Russell and Butler and have had communications with various members of the team. Wether it was to arrange viewing or chase solicitors all have been extremely helpful, polite and attentive even though we are not strictly their client. An extremely professional service.
Thanks Duncan, best of luck in your new home. Brian Russell.
5/5
TrustpilotTop service from a local company
A superb, thorough and professional service from a local company, they are known as the best in the area for a reason. The local knowledge and flexible approach that you do not get with national companies really assisted in making my sale happen. Nothing was too much trouble and I would highly recommend.
Thank you Ash, your kind words are much appreciated. Best wishes Brian.
5/5
TrustpilotWe highly recommend Russell and…
We can highly recommend Russell and Butler for buying and selling your home. They really worked hard to complete our purchase. They had a highly dedicated team working to progress our purchase who were really on the ball and offered help and advice at every stage.
Hi Fred, many thanks for your kind words which I have passed onto to our sales team. Best of luck in your new home, Brian.
5/5
TrustpilotA massive thank you to the Russell and Butler team
We want to express a massive thank you to the Russel and Butler team for the excellent service we received right from Michelle’s first visit, through to some amazing work by Tracey to keep the sale on track. We are sure the whole sale would have been much more stressful without her interventions. Nothing was too much trouble for any of the team and people always responded promptly when we contacted the office, which is no mean feat during the difficulties everyone has faced over the last 12 months. We wouldn’t hesitate to recommend Russell and Butler to anyone in the Buckingham area should they find themselves moving house.
5/5
TrustpilotAbove and beyond
There are estate agents, negotiators and then there are genuine case progressors like Tracey. I’m a mortgage broker and my customers chose to buy a property from this estate agent. Nothing was too much trouble for Tracey and despite the looming stamp duty deadline, we managed to complete in time. I can honestly say I wish I was located geographically closer, as all my purchases would be a lot smoother in her hands! Big thank you from me.
5/5
TrustpilotEven though we were the buyers and not…
Even though we were the buyers and not their direct client we found R&B were always on the ball in terms of pushing matters through and keeping us up to date, as well as being accommodating with things such as visiting the property ahead of completion for measuring up, etc. Very impressed!
Hi Philip, many thanks for you kind words and the best of luck in your new home. Kind regards Brian Russell.
5/5
TrustpilotFirst Class Service
I would like to say a huge thank you to everyone at Russel & Butler. At some point everyone was part of my property sale from my first contact with Michelle, Cheryl, the weekend sales ladies, Mr Russel and to Tracey who’s patience, understanding and honesty was so welcome. The professionalism shown over the course of our sale was first class. I would have no hesitation in recommending Russel & Butler to anyone looking to move home. Thank you ‘ALL’ so much Paula 😊X
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Russell and Butler Bucks South Northants and North Oxon's Buckingham office has 200 reviews across two platforms: 133 on Google, 67 on Trustpilot (across the whole business).
Russell and Butler Bucks South Northants and North Oxon Buckingham is rated 4.5 out of 5 across all 200 reviews, and 4.5 out of 5 on Google from 133 reviews.
Russell and Butler Bucks South Northants and North Oxon Buckingham, 1 West Street, Buckingham, MK18 1HL.
