Russell and Butler Bucks South Northants and North Oxon Buckingham reviews

★★★★★ 5/5

Trustpilot

Thank you Tracey

Despite a difficult process selling my late Mum's property, not helped by first Brexit and then a pandemic, Russell and Butler were very pro-active in finding us a buyer and then being always available and honest and keeping me informed at all times. A very special thank you and mention to Tracey Steventon who was our 'sales progressor' - who even knew there was such a thing? It was really reassuring to have a named point of contact. She always responded quickly to emails and phone calls and seemed to take a genuine interest in sorting out problems and keeping me up to date.

Marian · 29 October 2020

★★★★★ 5/5

Trustpilot

Purchase

My mum decided to downsize and chose to purchase this property from you and sell her house. Obviously with the pandemic hitting us like it did it has been a long drawn out process, but amongst all of this I have to tell you about one person. Tracey, Thank goodness for Tracey! She has been totally brilliant! I cant tell you how much me and my mum (me mostly) appreciate her assistance over the last months, I have never bought or sold a house and neither has my mum (apart from her first house when she married my dad). So you an imagine I was like a fish out of water. I’ve had constant phone calls and emails from her every step of the way, keeping me informed of every step (unlike the solicitors or the other estate agents we chose to use). She has given me clear and understandable advice on emails I’ve had to write to our solicitors, kept me informed of everything she was doing and also why to progress our purchase. Even calling me in the evenings to see how things were. Also (this is important) telling me the truth! Moving day was a nightmare! But thank goodness I had her on the end of the phone and it all turned out well in the end Her customer service skills are totally top notch and I hope you realise how lucky you are to have her. 😊

Michelle · 29 October 2020

★★★★★ 5/5

Trustpilot

Above and beyond

There are estate agents, negotiators and then there are genuine case progressors like Tracey.I’m a mortgage broker and my customers chose to buy a property from this estate agent. Nothing was too much trouble for Tracey and despite the looming stamp duty deadline, we managed to complete in time. I can honestly say I wish I was located geographically closer, as all my purchases would be a lot smoother in her hands! Big thank you from me.

Mr · 30 June 2021

★★★★★ 5/5

Trustpilot

Found a buyer quickly + evaluated the…

Found a buyer quickly + evaluated the buyers credential + dealt with raised issues smoothly .... All in all = excellent service @ comparable costs ... even though this was a commercial sale & they specialise in residential sale & letting ...... Thank you R&B sales team ....See It All Ltd.

Sarah · 22 October 2019

★★★★★ 4/5

Trustpilot

Review of Russell & Butler at Buckingham.

We have been employing Russell & Butler to deal with the management of our properties in Buckingham for the last six years. We are very pleased at the steps promptly taken to address maintenance issues as they arise; and then feel that they always work hard to reduce void periods between lettings.

Will · 6 March 2019

★★★★★ 5/5

Trustpilot

I have recently sold my house with R&B…

I have recently sold my house with R&B and every staff member that I have met or spoken to, has been so warm, patient and personable. They have gone above and beyond to help progress the sale. What a great team. Thank you!!

Sophie · 24 September 2021

★★★★★ 5/5

Google

We sold our home in Buckingham through Russell & Butler, I cannot praise them highly enough, every aspect of the pre-sale, sale itself and the post-sale support right through to exchange of contracts and completion was faultless. Obviously moving home is never stress free, but Russell & Butler's Sales Progression Team are amazing, experts in the whole moving procedure, always proactive and always there to help with good advice!

Andrew · 20 June 2022

★★★★★ 1/5

Google

This company is keen to lump fees on tenants, along with performing excessive inspections whilst you live in their properties. Tenants beware.

Robert · 23 September 2023

★★★★★ 5/5

Google

Russell and Butler are an outstanding estate agency second to none They were available from start to finish with our sale and purchase whenever we contacted them Very friendly. We really felt they cared. Having moved many times and dealt with other estate agents before , Russell and Butler get the 5 Star Gold standard from us.

Chrissy · 20 June 2023

★★★★★ 5/5

Google

Fantastic estate agents highly recommend

Stuart · 28 July 2024

★★★★★ 5/5

Google

Tracey and Sharon we really helpful throughout a very tough and slow process, mainly due to solicitors. Always very helpful and stayed professional throughout the process. The knowledge of the industry helped to try to work with very stubborn and sometimes useless solicitors acting for our buyer. A credit to the company for sure

Stuart · 20 June 2023

★★★★★ 1/5

Trustpilot

Disgusting Unprofessional Service & Bully Tactics

I have never had to suffer such unbecoming conduct from an estate agent in all my experience of buying and selling property. My initial complaint regarded a member of the team who harassed me on the phone regarding an offer I had put forward which had been rejected. She was single minded and repeatedly told me I needed to put a higher offer in. When I replied that I needed to allow myself some financial wriggle room in order to make changes to the property and furnish it etc. She seemed to just repeat the same script "you need to put in a higher offer, they want £420k, don't tell them I said that, but you need to offer £420k". I joked that they need to give me the furniture in the house to cover the extra £3k and she said "I'll ask them do you want everything?" To which I replied no. She then seemed to get annoyed and told me that she personally didn't feel my offer was higher enough and I needed to give them more money. I queried what her personal feelings had to do with the deal since she was meant to be impartial and she went back to her "you need to offer more money" script. I politely ended the call telling her I could no longer speak to her as she was now upsetting me. Her response to that was, "before you go what offer shall I put forward?"My husband then called to ask for one of the owners whom we'd met to take over the case so we didn't have to deal with her again. Instead of apologising that she had upset me, he brushed it aside as a clash of "personalities". He then proceeded to try and deal direct with my husband who told him to contact myself, which he did, but would go back to my husband after speaking with me to tell him any outcomes. He was good enough to take the file home and continue negotiations on his day off, but when I tried to say how disappointed I was that I had not been at least offered an apology he began shouting over me and eventually said "you're just annoying me now", at which point I terminated the call. I cannot believe the level of unprofessionalism displayed by this company and I most certainly will not be using their services in future.

Shillingford-Reed · 30 March 2017

★★★★★ 5/5

Google

Effective, friendly estate agent who responds to questions efficiently.

Jan · 21 March 2024

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish. I went with Russell & Butler due to Cheryl's knowledge of the local area and her genuine interest in selling my property based on my best interests. When I was coming up to exchange of contracts the dedicated team ensured that all problems were identified and resolved. This is something that you don't consider when you are trying to sell your house, but the support I received was priceless.

Jenny · 5 March 2019

★★★★★ 5/5

Trustpilot

I used Russell & Butler

I used Russell & Butler, as a first time landlord, for over two years. They were excellent to work with and I would thoroughly recommend them - they organised everything from Gas Certs to new tenants. I had to do very little and I knew I could trust them, which was great!I stopped using them as my circumstances changed but, if I were to have another rental property, I would definitely use them again.

Oliver · 5 November 2019

★★★★★ 5/5

Google

I can’t express how helpful Russell and Butler were in the process of starting our tenancy. They bent over backwards to ensure all parties were happy, worked around our individual limitations and really made the process easy. Using Russell and Butler is the best choice you’ll make this week. Period.

Callum · 25 July 2023

★★★★★ 5/5

Trustpilot

Russell and Butler

Russell and Butler are truly the best when it comes to what one requires from a property agent. They always go beyond their call of duty and give you the most professional advice in how to proceed; may it be as a tenant or landlord. I can honestly say from my experience that they have always had my best interests at heart and that I have been totally satisfied with their professional service.

Ibrahim · 13 June 2019

★★★★★ 5/5

Google

As a couple moving to the UK from Africa, we were very scared and unsure of how things worked and how it will be. However, Matthew helped us through and he has been wonderful to work with. I would HIGHLY recommend their agency for any letting needs.

Bianca · 20 June 2023

★★★★★ 5/5

Trustpilot

This has been my first flurry into…

This has been my first flurry into property renting as forced upon us as need to gain revenue for my mother's future care. The whole experience was straight forward and thus far has worked extremely well. They were able to find a suitable renter in a very short period and all paperwork and transfer of utilities and services was very swift.We hope that the long term works as well.

Mr · 13 June 2019

★★★★★ 1/5

Trustpilot

Terrible experience all round

Terrible experience all round. They will ripped you off your disposed and you will end up going through the TDS ( Tenancy Deposit Scheme ) to get your money. I wont recommend

Sidi · 15 March 2024

★★★★★ 5/5

Google

Excellent service. I would go as far as to say that it was the staff at Russell and Butler who pushed and worked very hard to get the sale to go through and not the solicitors!!!! Always very helpful and conscientious. Thank you.

Teresa · 20 June 2023

★★★★★ 1/5

Google

Terrible experience. Their disorganization cost us quite a bit of money and we were massively inconvenienced. We paid a holding fee and were told a few days prior to our move in date our place had been given to another person. We ended up having to go with another real estate agent. It was very stressful. I suggest looking elsewhere if you want to deal with responsible people.

Olami · 21 June 2018

★★★★★ 5/5

Google

Both sales and letting teams at Russell and Butler are first rate, I cannot recommend them highly enough. Letting property through them was a pleasure, they made the journey both easy and comfortable. Impressive experience and knowledge.

Paul · 23 October 2023

★★★★★ 5/5

Google

As always I trusted Russell and Butler team in Buckingham to sell our house. It was not an easy sale to progress because of my personal circumstances. They understood and dealt and assisted where they could. I would always recommend them.

Amy · 20 June 2023