Trusted Agent profile · Brundall
★★★★★
311 reviews across 2 platforms
1 Station Road, Brundall, NR13 5LA
Gilson Bailey's office in Brundall, at 1 Station Road, is rated 4.8 out of 5 across 311 reviews on two platforms, including 263 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Gilson Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brundall office, from every platform, shown as written. First names only.
5/5
GoogleI'm a great believer of shopping locally, and so pleased that I did! With Gilson Bailey being located in the village and with local knowledge of who wants what, a buyer was found very quickly. Although the sale process had some hiccups due to planning and solicitors, Gemma was on the ball pushing to get completion through and keeping me up to date with proceedings at all times. Highly reccommended.
3/5
GoogleGilson Bailey Brundall did eventually sell our property. We were happy with the fee which was as expected. We originally sold but our buyers pulled out so they remarketed and it sold again within 4 days. However, Gilson Baikey accidentally let slip how much we had accepted the first time...which I don't think they are allowed to do. We were very cross about that and ended up accepting a lower offer as a result of their breach of confidentiality. I was also not pleased that they don't work on Sundays. I did as many viewings as they did because they were often unavailable. That said, they were always polite on the phone. They could have kept us more informed about progress at the end, but we got plenty of updates from the agent we were buying through instead.
5/5
GoogleBrilliant company and people. I will be recommending all my friends and family to use Gilson Bailey due to the excellent service I received. There is nothing better than a company who are so reliable and helpful with all situations, especially when you are constantly asking questions and for advice. Thank you for all your help. If anyone is looking for a stress free company - please go to Gilson Bailey! Best Regards.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe were very satisfied with Gilson Bailey Brundall estate agents, Scott, Louise and Bradyn kept us well informed throughout the whole process of buying our new home. We highly recommend them.
5/5
GoogleGilson Bailey were brilliant, throughout our house buying journey, all the way through from the first viewing to handing over the keys. The process took a bit longer than expected (at no fault of Gilson Bailey) but they regularly kept us up to date, did everything they could to encourage the sale along and were always available to answer our questions and queries. A special thank you to Louise for being so awesome!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe cannot recommend Gilson and Bailey highly enough. After trying to sell our property with another estate agent and getting nowhere, the difference when we switched to Gilson and Bailey was night and day. Our house sold within a week of …
5/5
GoogleA big thank you to all the team at the Brundall office for the dedication and professional service they have provided to see my property sale through to a successful conclusion. I was kept frequently updated with the progress of the transaction and the dedication shown by Louise was fantastic. I hope that the office will be a great success, it certainly deserves to be with the service I have received.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe were very happy with the service from the team at the Brundall office. Their communication and advice throughout was very good. All tasks completed in a timely fashion. Thank you for your help.
5/5
GoogleThe Gilson Bailey team in Brundall have been fantastic to us with our sale and purchase. Genuinely nice people to deal with and managed to get us into our dream family home - thank you all :-)
5/5
TrustpilotGreat Estate Agent
Buying my first home was a huge milestone, and I’m so glad I had Tom from Gilson Bailey to guide me through it. From day one, he was approachable, genuinely supportive, and always ready to answer my many (many!) questions. His knowledge and advice were spot-on, and I always felt like he had my best interests at heart. I’m so grateful for all his help and can’t recommend him and the team at Gilson Bailey enough for anyone looking to take that big step. Thanks, Tom, for making this first-time buyer feel at ease every step of the way!
5/5
TrustpilotFriendly and efficient team!
My experience of buying through Gilson Bailey was stress free compared to what I thought it was going to be. The sales team were patient with me and it really felt as if they were going everything possible to make my experience smooth! When our offer had been accepted the after sales team were on it when it came to chasing solicitors and other people in our chain which put our minds at rest what things were moving along nicely! Would 100% recommend and will be returning if we need to sell :)
5/5
GoogleWe've just sold our property using Gilson Bailey (Brundall) and can thoroughly recommend their services. Braydn kept us informed throughout the process and was prompt with every follow up. He did a fantastic job and I'd have no hesitation using Gilson Bailey again in the future. Many thanks to Braydn and the team!
5/5
GoogleI highly recommend Gilson Bailey Brundall to anyone who is looking at selling or letting their property. David and his team truly deliver the most exceptional customer experience from start to finish, never leaving a question unanswered with their remarkable industry knowledge and attention to detail. Their team is extremely friendly and an absolute pleasure to deal with. Thank you Gilson Bailey Brundall, I couldn't have asked for anything more!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe had an excellent experience selling our house through Gilson Bailey Brundall. From start to finish they were professional, responsive and truly understood the market. Their guidance through the process made everything smooth and stress free and the team were always friendly, approachable and knowledgeable. Thanks to their expertise we received an offer quickly and were kept updated through the whole process by the team. Would highly recommend to anyone looking to buy or sell a property.
5/5
TrustpilotGilson Bailey Estate Agents …
Gilson Bailey Estate Agents recently handled the sale of our property and I can say the service we received was friendly, professional and helpful. The property sold quickly but we did not feel under pressure they managed expectations on all sides and gave regular updates. Everything went smoothly.
5/5
GoogleJack Cranmer was really helpful. Although we didn't end being able to purchase the property we wanted, I really appreciated how quick Jack was to return phone calls and emails, answer any questions I had aswell as provide information on the infrastructure regarding the properties location, as I didn't know the area.
5/5
GoogleLouise has been very helpful and pushed through our exchange for our new 🏠 Very quick at responding to emails and on the case to get things done. Definitely recommend. Thank you. Ellie & Jack …
5/5
GoogleThe professional service I received from Gilson Bailey Brundall was outstanding! I cannot fault their communication throughout my property purchase and the help and advice I received was of great quality. Louise within after sales, well, she was so helpful, patient and responsive to my multiple emails and I cannot thank her enough for her help throughout! I would 100% recommend Gilson Bailey Brundall to everyone and anyone.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotSelling with Gilson Bailey
Selling with Gilson Bailey was easy, friendly staff, very good at keeping us up to date with how it was going. Would recommend them
5/5
GoogleA great experience purchasing a property through a great estate agents. Ralph in particular went above and beyond, excellent communication and handled everything with diplomacy and calm. Highly recommend.
5/5
TrustpilotGreat Estate Agents
I have dealt with Gilson and Bailey several times over the last few years, both in buying and selling flats. I have always found them to be helpful and friendly. They were assiduous in keeping in communication with me , and also supportive during this process, which can be protracted and stressful at times. I can unreservedly recommend them. I’m now happily settled in my flat and would use both their buying and selling services again.
5/5
GoogleGilson Bailey helped throughout the process of buying our house. Louise was very helpful, keeping us informed throughout the process and liasing between different parties to ensure clear communication.
5/5
GoogleDavid and his team dealt with marketing and sale of the property in a very efficient, professional and empathetic manner. The property was sold at exactly David’s valuation and although the conveyance process was rather protracted Gemma’s tenacity got the sale completed to everyone’s satisfaction. This business was recommended to us and we in turn would recommend them to others.PositiveResponsiveness, Professionalism, Value
5/5
GoogleWe initially found a property through Gilson Bailey, booked a viewing and then we cancelled as we were unsure. A few days later we decided it was a good location for us and so phoned back asking to view after all - they were extremely helpful and totally understood our initial reluctance. The property was perfect and we very quickly shook hands on a sale. The team at Gilson Bailey were always available, always helpful and very professional. Thank-you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gilson Bailey, Brundall won Trusted Agent.
