Trusted Agent profile · Broxtowe

Bairstow Eves Beeston Sales reviews in Broxtowe

★★★★★

899 reviews across 2 platforms

105a High Road, Beeston, NG9 2LH, Broxtowe, NG9 2LH

Bairstow Eves's office in Broxtowe, at 105a High Road, is rated 3.4 out of 5 across 899 reviews on two platforms, including 286 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Bairstow Eves won in 2026.

Google logo

4.8 / 5

286

Reviews on Google

This office

Trustpilot logo

613

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Broxtowe office, from every platform, shown as written. First names only.

5/5

Google

Rachel Cross was brilliant, she made to whole process easy, full of knowledge and busted all of the jargon for us, we had so many issues with a previous broker, which was so stressful. Rachel sorted everything, she is a real asset to this company. Fantastic service, we will be defiantly using her for any future property ventures we undertake. Can’t thank her enough.PositiveResponsiveness, Quality, Professionalism, Value

Charlie · 23 October 2022

Agent replied · 22 October 2024

Thank you for your fantastic 5* review and your kind words. Kind regards Lucy, Customer Relations.

5/5

Google

How refreshing it was to speak with Gemma Case this morning, she has totally restored my faith in the property market. As a buyer from out of area I have become increasingly frustrated with other estate agents in the area and fully expected the same disinterest from Bairstow Eves, however, I could not have been more wrong. Gemma was extremely helpful, informative and totally professional. Thank you

Jane · 23 October 2022

Agent replied · 22 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

The team at the Beeston office have been absolutely great. I have been very impressed by their professionalism and the level of service provided. The amount of viewings they arranged in a short period of time exceeded my expectations. The team have been friendly and very good at communicating, providing advice and constructive feedback throughout. Thanks to Dee, Clare, Gemma & Natalie for all their help.

George · 23 October 2022

Agent replied · 22 October 2024

Thank you for taking the time to leave us this great 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Excellent Service from Daniel McAlister

Daniel McAlister at Bairstow Eves Estates was fantastic throughout our property search and eventual purchase. From the first viewing to finalising the paperwork, he was professional, responsive, and genuinely helpful. He answered all of our questions promptly and kept us informed at every stage.

Imtiaz · 8 August 2025

5/5

Trustpilot

Thank you Lisa Brookes

Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.

Grant · 1 March 2024

5/5

Google

I have found our Bairstow Eves contact, Gemma Case, to be a huge support throughout the selling and buying process. She has always kept in touch and her manner has always been friendly and professional. When the process has slowed up, Gemma has always made calls and sent emails in order to move things along successfully. Without her, it would have been a much more stressful experience. Thank you Gemma.PositiveResponsiveness, Quality, Professionalism, Value

Ruth · 23 October 2021

Agent replied · 22 October 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

We dealt with Mellissa at Bairstow Eves when deciding to rent a house in Beeston. From our viewing through to picking up the keys, her support and service was top quality and I couldn't recommend her enough. Even helping us to liaise with the landlord when our bed had to be delivered before we moved in due to lockdown restrictions. Overall a 5* service and would definitely not hesitate to use them again.PositiveProfessionalism

Elliot · 23 October 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations

5/5

Google

We worked with Callum and Abbie to let our property and they did an outstanding job of it. They communicated effectively all through the process and were both very professional, always responding promptly. We had two other Letting Agents on the property but Bairstow Eves was far superior in their service delivery. They made the process much easier and faster and provided value to both landlord and tenant. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Adeniyi · 23 October 2021

Agent replied · 22 October 2024

Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

I recently bought a house sold through Bairstow Eves. The good: the team were happy to pass on all questions from me or the seller, even when they thought they were odd questions. This improved communication. The team were polite and friendly, and kept the sale progressing. They chased both me and the seller, which was really helpful when some paperwork got held up. I appreciated their knowledge of the process, and their understanding of the local market. And I love my new house. The not so good: The first viewing I booked, I was emailed a different time to the one the team had written down, and it was very politely said that this was my fault. However, they did book me onto the next viewing. It feels like the team is quite stretched at times and could do with more people. There was quite a hard sell approach to viewings, and I felt pressurised at times to view properties I wasn't interested in. Summary: If I was buying again, I would feel quite positive about buying a house sold through this office.

Lindsay · 10 January 2020

Agent replied · 8 January 2025

Thank you for taking the time to leave us your comments about our local team and awarding the team 4*'s! Kind regards, Scott

5/5

Google

I worked with Bairstow Eves Beeston branch several times and always have positive impression about their service. I have recently worked with Callum Polak of their team and found him very professional, helpful and efficient. His flexible approach and good communication really helped us resolve many issues arisen during the work very quickly. Therefore, I highly recommend Callum and his colleagues at the Beeston team.

CN · 23 October 2022

Agent replied · 22 October 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Bairstow Eves Beeston. What a place to be. Jane - a delightful woman. Dan - swish new hair cut, very nice. But then there is Ryan. Oh Ryan, the man, the myth, the legend. A name that will be sung through the ages and echo in the halls of Valhalla, for he will surely share a drink with the gods as reward for such stupendous customer service. Have you ever seen Ryan and Odin in the same room? I thought not.. Such is the legacy of greatness that pours through his veins. We salute you Ryan. May you live long in the halls of the gods and drink heavily of their mead.

Rob · 24 October 2019

Agent replied · 22 October 2024

Thank you 30k plus 40k for such a positive and stylish review, I will make sure that Jane, Dan and especially Ryan are aware of your kind comments. Such a pleasure to read. Kindest regards, Mark

5/5

Google

Bairstow Eves have been fantastic in helping me try to find my first home. In particular Dee has been such a great support. She really took the time to get to know me and understand what I was looking for. She is great at keeping in regular touch and contacts me as soon as new properties come on she thinks I would like. She has also been very patience with me as I have been quite picky! A great experience especially for a first time buyer.

Sarah · 24 October 2019

Agent replied · 22 October 2024

Thank you Sarah for such a wonderful 5* review about Dee and our Bairstow Eves team. It is great to read that they have been fantastic in helping you find your first home and kept you fully informed of any suitable properties that have come to the market. Kind regards, Scott.

5/5

Google

The agents at Bairstow Eves Beeston have been great at helping us find our new home. A special thanks to Callum who has been very responsive and supportive during the whole process especially the referencing due to our particular situation. And Melissa for organizing the visits and being helpful with our many questions. The company has also some great tools in place to set up utilities/insurance at a bargain price. I recommend.

Baya · 23 October 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

I had a couple of calls with Ethan Jones, really good experience. Ethan has asked detailed questions about our ideal house and made a customised recommendation. We are looking forward to the viewing.

Qiao · 27 March 2026

Agent replied · 17 April 2026

Thank you for your amazing feedback! We are thrilled to hear that you had a great experience with Ethan and that he was able to provide you with a customized recommendation for your ideal home. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

This is the second time I've gone with Bairstow Eves and I'm yet to be disappointed, very friendly and fair atmosphere. Mellissa Carrington is by far the most useful estate agent I've ever had the pleasure to meet. She went above and beyond to help me and my fellow tenants find a property quickly, she supported us and made the whole process a lot easier and is a very friendly and easy to speak to individual.

Dom · 23 October 2020

Agent replied · 22 October 2024

Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations

5/5

Google

I had an excellent experience with the agency while renting my home in England. I would especially like to highlight Paige, who was extremely attentive, helpful, and professional throughout the entire process. …

Priscilla · 20 March 2026

Agent replied · 17 April 2026

"Thank you so much for your kind words! Paige truly is a gem and we are lucky to have her on our team. We strive to make the rental process as stress-free as possible and we are thrilled to hear that she was able to provide you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

spoke with Jade Madgwick a couple of weeks ago regarding a property. Absolute GEM! Took the time to advice. Told me about areas. What to do when. Thanks a bunch

Shola · 10 April 2026

Agent replied · 17 April 2026

Thank you for your kind words! Our team works hard to provide valuable and knowledgeable advice to our clients. It was a pleasure speaking with you and we're happy to hear that our expertise helped you in your property search. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Thank you! We had a really positive experience with Bairstow Eves - we rented a property through them first and when we had issues with heating etc they were always sorted promptly. The ladies we dealt with at the office were really helpful, friendly and down to earth - we mainly dealt with Natalie Yates and Jayne Brierley - both really helpful - thank you. We then purchased a property and largely dealt with Ryan Roberts who was really helpful and polite and regularly kept in touch with us to let us know what was going on. He worked really hard to help us out and deal with a situation that could be difficult at times professionally and efficiently. Thank you!

Stephen · 24 October 2018

Agent replied · 22 October 2024

Hi Stephen Thank you very much for this review and 5 star rating! Great to hear that Natalie, Jayne and the team provided such good service when dealing with your rented property! And also Ryan when it came to the purchase! Kind regards, Jake

5/5

Google

Had our first mortgage appointment with Libby today, she was incredibly helpful and knowledgeable and guided us through the process seamlessly. We really appreciate all of the help from Libby! Thank you.

Molly · 20 March 2026

Agent replied · 17 April 2026

Thank you for sharing your experience with Libby! We are so glad to hear that she provided you with exceptional service and helped you navigate the mortgage process effortlessly. Thank you for choosing us and trusting us with such an important decision. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Excellent service.

We recently embarked on a grand adventure of moving into a property through Bairstow Eves, aiming to settle in before Santa squeezed his way down the chimney. Thanks to the superhero trio comprising Jade, Amy, and Joseph, our Christmas miracle came true! Jade was our trusty point of contact, and when she took a day off for training, Amy swooped in to save the day. And let's not forget Joe, who kept us in the loop when Jade and Amy were off gallivanting. From start to finish, their service was top-notch, leaving us with nothing but smiles.Now, here's the twist: the only hiccup we encountered was the moving-in gift box they provided. Can you believe it? 0.0% beer! It's like they were trying to test our resolve. Almost had us deducting a star from our rating! But hey, let's not dwell on that minor blip. Overall, this branch is a well-oiled machine, managing everything with finesse.Kudos to the team for a job well done! You've earned yourselves a round of applause. 🎉

Gareth · 15 December 2023

5/5

Google

Mellissa is absolutely awesome! Professional from start to finish. She made sure my girls understood all of the documentation and their associated obligations under the lease agreement. She was responsive with queries; turnaround time on most questions was less than 24 hrs. She accommodated us on viewing times and was very flexible as we attempted to collect and collate information cross border. Thank you so much for everything!PositiveResponsiveness, Professionalism

Jules · 23 October 2021

Agent replied · 22 October 2024

Many thanks for your outstanding 5* review your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Many thanks to Mellissa and Bairstow Eves for helping us move in this lovely house smoothly ! Mellisa is absolutely fantastic! We felt very lucky to have such a great negotiator during our house renting. She is definitely professional, patient, responsive and warm hearted, which gave us the best experience in the house renting! We couldn’t appreciate it more! Thanks! Best wishes, Xinyue & Jinghan & HaoPositiveResponsiveness, Professionalism

Xinyue · 12 December 2021

Agent replied · 11 December 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Dee has been fantastic in assisting my purchase, she has been so helpful at every step of the way and with almost every single step, she's always done her best to chase up and provide the best support, thank you very much! Mike and Freya, 5b Martell Court :)

Freya · 23 October 2023

Agent replied · 22 October 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

Excellent Service From Start to Finish The Agent Dee Lake was very professional, approachable and very pro-active and always returned my calls and emails. She went above and beyond what I have experienced from other companies and she always kept me informed every step of the way. I cannot recommend Dee highly enough and also Alex and Jess were amazing too.

Sian · 23 October 2022

Agent replied · 22 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bairstow Eves's Google reviews

Questions about Bairstow Eves Beeston Sales

How many reviews does Bairstow Eves Beeston Sales have?

Bairstow Eves's Broxtowe office has 899 reviews across two platforms: 286 on Google, 613 on Trustpilot (across the whole business).

What is Bairstow Eves Beeston Sales's rating?

Bairstow Eves Beeston Sales is rated 3.4 out of 5 across all 899 reviews, and 4.8 out of 5 on Google from 286 reviews.

Has Bairstow Eves won any awards?

Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Broxtowe won Gold; Bairstow Eves, Sutton-in-Ashfield won Platinum; Bairstow Eves, Cannock won Gold; Bairstow Eves, Boston won Gold; Bairstow Eves, Tamworth won Gold; Bairstow Eves, Havering won Gold; Bairstow Eves, Ashfield won Gold; Bairstow Eves, Dagenham won Trusted Agent.

Where is Bairstow Eves's Broxtowe office?

Bairstow Eves Beeston Sales, 105a High Road, Beeston, NG9 2LH, Broxtowe, NG9 2LH.

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