Every review we hold for the Broxtowe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a great experience renting with my partner for the first time thanks to Bairstow Eves. Everyone I spoke with was professional and helpful. We were able to quickly and conveniently book a viewing where we met with Paige who immediately put us at ease with her friendliness and openness. Paige got us into our new home efficiently and with great communication throughout the process. Couldn't have asked for more really!
James · 22 September 2024
Agent replied · 22 October 2024
Many thanks James for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
Lavinia · 8 May 2023
★★★★★ 5/5
GoogleI was trying to find property to buy and I don’t know the area very well. I’ve been speaking to Ethan who has great local knowledge of the area. I subscribed to the mail list and was sent all the properties that are coming on the market. I am very satisfied with services provided, and if I need to buy again / or sell I would definitely ask Ethan again.
Thank you so much ,
5 star + review
Katsiaryna · 27 July 2025
★★★★★ 5/5
GoogleI received outstanding service from Callum Polak and Abbie Broadhurst from Beeston. They both were helpful, friendly, great on follow- ups and their responses on both calls and emails were equally professional and outstanding. Callum and Abbie made a stressful move a pleasure with their efficient service. I am thankful and grateful Abbie and Callum - great service with a smile!PositiveResponsiveness, Quality, Professionalism, Value
Zelda · 23 October 2020
Agent replied · 22 October 2024
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleWill highly recommend. Even though I didn’t manage to find my property with Bairstow Eves, I just wanted to mention the excellent service provided by Dee. She goes the extra mile and add that missing personal touch which I haven’t seen in a lot of the other agencies that I dealt with. Thank you Dee for all your help, you are an absolute star.
H · 23 October 2020
Agent replied · 22 October 2024
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
★★★★★ 5/5
GoogleIt has been another pleasure working with Abby's team, especially Ilsadin who is very friendly, helpful and quick in response.
Christina · 25 October 2024
Agent replied · 8 November 2024
Hello Christina,
Thank you for your wonderful 5* review! We're delighted to hear that working with Abby's team, especially Ilsadin, has been a pleasure for you.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service at Bairstow Eves Sanderstead
We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!
Honeysuckle · 25 January 2023
★★★★★ 5/5
TrustpilotAmazing customer support
Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!
Luciano · 3 November 2023
★★★★★ 5/5
GoogleFrom the very beginning of our purchase, the assistant manager Dee Lake was proactive and hardworking from arranging our original viewing through to facilitating a smooth exchange. She was also quick to chase up information that was otherwise delayed and kept us informed of the progress of our case at every stage. Thank you so much.PositiveResponsiveness, Quality, Professionalism
Edgajohn · 23 October 2021
Agent replied · 22 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotA great experience made possible by Shanna Seaton.
Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh
André · 14 April 2023
★★★★★ 5/5
GoogleThis was such a professional experience particularly with the added Covid problems that needed to be dealt with. Particular thanks to Mellissa who did a great job in keeping us up to date with everything, I understand we were her very first clients, it looks to me like she's going to be a great asset to the company, thanks Mellisssa.PositiveResponsiveness, Quality, Professionalism
Val · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotI want to give a glowing review for…
I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year
Clair · 20 December 2022
★★★★★ 5/5
GoogleFantastic customer service from Mellissa and the team at Bairstow Eves Beeston. This is the second property that I have rented with them and I could not recommend them enough. Professional, responsive, and friendly throughout the duration of my first tenancy, I have no doubt that my new tenancy will be just as smooth.PositiveResponsiveness, Quality, Professionalism
Adam · 23 October 2021
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleI really recommend Bairstow Eves if you're a first time buyer! Dee Lake has been friendly, helpful and took the time to explain everything in detail when we started looking for our first home. Brilliant service from Dee and everyone else we have interacted with at Bairstow Eves.
Nina · 23 October 2022
Agent replied · 22 October 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleA great thank you to Abbie and Sarah who were very helpful throughout the whole process. Their responses were super quick and they were professional. Highly recommend them
Christina · 26 March 2024
Agent replied · 22 October 2024
It’s really lovely to read another review and recommendation Christina T.. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent experience with the South…
Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.
Zubair · 29 August 2022
★★★★★ 1/5
TrustpilotHad the following experience with…
Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.
Jewel · 23 August 2022
★★★★★ 5/5
GoogleWe have recently rented a house with Bairstow Eves through Callum. Our initial experience with the team has been great. Callum has been very helpful, friendly and responsive the whole way, and the whole team in general have been very proactive with the process and any queries or problems we have had.PositiveResponsiveness, Quality, Professionalism
Ella · 23 October 2021
Agent replied · 22 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have worked with Mellissa recently, she is very professional and always responds promptly. She is really dedicated to her job and she always gives useful comments and details of the property. It's my pleasure to have her as an estate agent. She made the process much easier and faster. Highly recommended!PositiveResponsiveness, Quality, Professionalism
Peg · 23 October 2021
Agent replied · 22 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotSouth woodford letting team
Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.
Sanaz · 16 August 2022
★★★★★ 5/5
GoogleDee Lake was extremely helpful when I called this branch earlier today; she showed genuine interest in me, shared details of the services her team can offer, confirmed a viewing and forwarded me details of a potential property for me to view. 5 stars from me.
Steve · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotBairstow Eves great, but use your own Conveyancing firm
Bairstow Eves, were excellent, and could not have been more helpful. We had agreed to use Bairstow Eves conveyancing services as part of their package. Everything processed as normal, the flat I’d inherited was sold, and then….. on the day of completion (1st July) , Bairstow Eves conveyancing solicitors “Spiketts Battrick “, informed us that they were unwilling to transfer the funds from the flat sale into anything but an “executors Account”. We then had to wait 5 days for an appointment at the bank to set up the account , who in turn told us we had to wait 10 days for the account to be set up. 10 working days passed, we are still waiting for confirmation from the bank that we can access the executors account. In actuality, it’s now been 20 days since completion, so a new person is living in my inherited property , but I still have no money . It’s been 20 days since Spiketts deemed to inform us that we couldn’t inherit our money unless via an executors account. When questioned about this ( and NB, executors Accounts are NOT inshrined in law, only recommended) Spiketts were off hand, dismissive, and blocked speaking to us because “we had a dispute in the family” WHAT ???????…..eventually Spiketts did speak to us and were of next to no help, and Rude. Obviously we were a nuisance wasting their time, we had passed the point of usefulness as a client, and as they had our money, so Spiketts felt there was little point in speaking to usUsing Bairstow Eves own Conveyancing solicitors has been a false economy - anything we gained using them has been negated by the fact we’ve had to cancel work to our home because of their solicitors ineptitude. Spiketts will doubtless fall back in their T& CS, but their demands for an executors account should have been made obvious either by themselves or Bairstow eves..Irs now 20 days since our buyer moved into my mothers property. It is 15 days since we saw the bank. We have no idea when ( or indeed if) the banking account details will appear.As I write,I still have no money. Use Bairstow Eves, they are brilliant, but find your own convayencing solicitors, don’t say you weren’t warned.
ANNA · 20 July 2022
★★★★★ 5/5
GoogleI highly recommend Bairstow Eves- Beeston in finding your new home. We had a smooth process from the start until we finally moved in.The agents are nice especially Callum Polak who assisted us. He is very professional, approachable and immediately responds in all our queries.
Salve · 23 October 2022
Agent replied · 22 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words
are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThank you to all the team who made my…
Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area.Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day.Julie was amazing at finding a tenant to move in only a few days after completion.Also, thank you to Camilla who sold me my first buy-to-let in the area.
Mark · 17 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.