Every review we hold for the Broxtowe office, from every platform, shown as written. First names only.
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5/5
GoogleMany thanks to Mellissa and Bairstow Eves for helping us move in this lovely house smoothly !
Mellisa is absolutely fantastic! We felt very lucky to have such a great negotiator during our house renting. She is definitely professional, patient, responsive and warm hearted, which gave us the best experience in the house renting! We couldnβt appreciate it more! Thanks!
Best wishes,
Xinyue & Jinghan & HaoPositiveResponsiveness, Professionalism
Sinyue Β· 23 October 2021
Agent replied Β· 22 October 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBairstow eves quickly sold our house recently, and were very respectful and professional when showing potential buyers around. They kept us up to date with the progress and were very responsive to emails and calls.
Special thanks to Dee who was fantastic. Thank you for everything you've done.
Rachael Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJust want to say a really big Thank you to Mellissa Carrington who helped us organise everything to rent a new flat. She was very quick at replying over wassap and email. She kept us fully in the loop with the steps needed to get things going and overall she made the whole process very straight forward and smooth.PositiveResponsiveness, Quality
Jagruti Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleThe communication throughout the whole process was outstanding. Paige Burgess kept us informed every step of the way, promptly answered all our questions, and handled the paperwork efficiently. There were no nasty surprises or delays, just smooth sailing thanks to their dedication.
Sraddhananda Β· 26 January 2024
Agent replied Β· 22 October 2024
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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4/5
GoogleRented recently a flat with the agency and Callum Polak was very helpful throughout the application, always responsive and sometimes when we go through this, things can get complicated or delayed but he made it easy for me.
He gave me tips, reminded me and was checking everything was fine, making each step of the process very clear.
Iuliana Β· 23 October 2022
Agent replied Β· 22 October 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotClaire Reene of Folkestone branch was aβ¦
Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive.
I donβt hesitate to recommend her and this branch.
Trudy Β· 12 June 2026
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5/5
TrustpilotBairstow Eves, Sudbury
I cannot fault the service from BE, Sudbury.From the moment David came to value the property, my 80-year-old dad felt secure that his home of 50 years would be sold with care and integrity. David, Sophie, and Ross were exemplary in their conduct and ensured that the family was at the heart of the process.Despite a huge number of setbacks, the team never waivered and ensured that my dad's home was sold at its highest possible value. Pricing was realistic and the discussions were always open and honest. The team at Sudbury always kept us in the loop and I would not hesitate in using them again.Thank you for being the best team and ensuring my dad felt comfortable in selling his home.Craig
Happiness1 Β· 17 August 2023
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4/5
GoogleThanks to Dee for getting things going with our house move. She arranged the moving date on got everyone on the same page with the added personal service.
Jane Β· 22 September 2024
Agent replied Β· 22 October 2024
Itβs really lovely to read another amazing review Jane. Many thanks, Lucy, Customer Relations.
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5/5
GoogleMellissa is a great agent! She followed our rental issues promptly with lots of helping hand provided. As a new here we really worried a lot about uncertainties, her prompt replies to our enquiries matters a lot which could bring good reputation to this company.
I would highly recommend this company for rental property management.
Charley Β· 9 January 2023
Agent replied Β· 8 January 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotI would strongly discourage anyone fromβ¦
I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.
Emilie Β· 11 February 2026
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5/5
GooglePaige is very friendly, helpful and professional. We had a great experience in renting our house a month ago. Canβt recommend her enough. π β¦
Alissa Β· 25 October 2024
Agent replied Β· 8 November 2024
Hello Alissa,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Paige provided you with such a friendly, helpful, and professional experience.
Best regards,
Lucy, Customer Relations Team
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5/5
TrustpilotI highly recommend Bairstow Evesβ¦
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great π€©
Jake Β· 11 July 2023
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1/5
TrustpilotAVOID AVOID AVOID Jason Jessica and Freddie
AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.
Jamesfinglas Β· 26 June 2023
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5/5
GoogleI've worked with Abbie and Callum on two properties and on both occasions, they have gone above and beyond to provide an amazing service. They work in a very respectful and considerate manner and it is always a joy working with them. I look forward to doing more work with them in the future and I recommend them heartily.PositiveResponsiveness, Quality, Professionalism, Value
Funke Β· 23 October 2021
Agent replied Β· 22 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
Adam Β· 14 September 2026
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5/5
Trustpilotshe is an excellent estate agent
estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi
Lovely Β· 19 July 2025
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5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha π.Dec is cool and calm and explained the process in a way I could understand.πAny time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. π.Xxxx
Stacy Β· 3 May 2023
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1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves Β£3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a Β£3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
Matthew Β· 2 May 2023
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5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
Lesley Β· 25 April 2023
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5/5
GoogleHave worked with Dee from the office and it was an absolute pleasure. She was very professional and always kept me up to date on progress of my purchase. Highly recommend
Raj Β· 25 May 2024
Agent replied Β· 22 October 2024
Raj Kavia thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty donβt touch them. They have very good lawyers as well that will play the game. Avoid this headache.
Paul Β· 15 July 2026
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5/5
GoogleThank you to Dee Lake and her colleagues for all their help in the recent sale of our property.
Alison Β· 5 December 2024
Agent replied Β· 11 December 2024
Many thanks for the great 5* review and your kind words Alison. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRachel Cross is a superstar !! She dealt with my mortgage from start to finish found us the best offers and got it accepted even with a few challenges along the way . I would definitely recommend and will be calling her again once my new deal is up :)PositiveResponsiveness, Quality, Professionalism, Value
Rachael Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for your brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleSpoke to Dee over the phone to arrange a viewing and to see a mortgage advisor. She was very knowledgeable, very helpful and very responsive over emails. Thanks Dee! π β¦
Anna Β· 6 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.