Trusted Agent profile · Broxtowe

Bairstow Eves Beeston Sales reviews in Broxtowe

★★★★★

899 reviews across 2 platforms

105a High Road, Beeston, NG9 2LH, Broxtowe, NG9 2LH

Bairstow Eves's office in Broxtowe, at 105a High Road, is rated 3.4 out of 5 across 899 reviews on two platforms, including 286 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Bairstow Eves won in 2026.

Google logo

4.8 / 5

286

Reviews on Google

This office

Trustpilot logo

613

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Broxtowe office, from every platform, shown as written. First names only.

5/5

Google

Brilliant experience dealing with Bairstoweves and Callum Polack (Lettings Negotiator) in particular; he really went above and beyond in helping me choose the right property for me as well answering all the millions of questions I had as I’m a first time renter. Callum was extremely polite, friendly and professional every time (and there were a lot) that I called up or emailed with regards to any questions I had, big or small. I can wholeheartedly say this experience was a great one massively in part to his kind and knowledgeable approach. If you’re looking for a property to buy/rent, I would strongly advise calling Bairstoweves and asking for Callum wherever possible. Thanks mate👍🏻PositiveResponsiveness, Quality, Professionalism, Value

Brandon · 23 October 2021

Agent replied · 22 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Mellissa is very helpful, and respond quickly to answer my questions. She is considerate and can provide simple and correct advise to customer. She can organize presentation materials clearly, which is easily understood by customer. The legal team can also provide suitable solutions to customers, and is efficient enough. I appreciate the help of the whole company, and would like to express my sincere thanks to all the teams which help in my deal. I would seek help from this company again in near future.PositiveQuality

Ben · 23 October 2021

Agent replied · 22 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Our first rental property was managed professionally and very efficiently by Callum, who ensured we had prompt responses on each stage the application was at. Any issues we had with the property were dealt with very quickly and to a high standard before the expected move in date. I would also like to thank Melissa who helped to answer any questions whilst Callum was on annual leave. The Team at Bairstoweves Beeston were very friendly and helped our process run a lot smoother.PositiveResponsiveness, Professionalism, Value

Nadia · 23 October 2021

Agent replied · 22 October 2024

Thank you for your superb 5* review and wonderful comments. Best wishes, Lucy, Customer Relations.

5/5

Google

I would like to express my heartfelt gratitude to Mellissa Carrington from Bairstow eves for helping us to rent a beautiful house which perfectly matches our expectation. Before we came to UK, we read a lot of articles about the difficulties in renting a property in UK and were told that we might need to wait for long time for a feedback or even need to keep calling the agent for reply. Surprisingly, I received a telephone call from Mellissa on early Saturday morning after sending my e-mail in less than 24 hours. Mellissa is very patient and understands our needs very well. She quickly recommended a house in a perfect location for my family. Mellissa, as well as her colleagues are very helpful in the whole processes. From communication with the landlord, organising the tenancy agreement to keys pick up, they show their professionalism. We are very happy with our first new home in UK and feel blessed to have chosen Bairstow eves.PositiveResponsiveness, Quality, Professionalism

Corahyc · 23 October 2021

Agent replied · 22 October 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

First of all, I am thankful to Bairstow Eves crews and My dearest Mellissa for helping me to find my first rental house in the UK during this pandemic . Mellissa helped me a lot by giving correct information and all of rental procedures went very smoothly . Through out the process, She maintained a trust on me and she is very kind and professional in her responsibilities . I really trust on her and also Bairstow Eves .because from my experience, they are 100% genuine and responsive to all queries . Thank you so much Mellissa .PositiveResponsiveness, Quality, Professionalism, Value

Anu · 23 October 2021

Agent replied · 22 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

This is the second house i've attempted to buy during lockdown, my first experience was with another local estate agents in beeston and was poor. In contrast, when I first spoke to Dee Lake from Bairstow Eves's in Beeston I could tell this would be a good experience. Even though I am the buyer, I feel like I'm the one that hired Dee. From the very start she has been proactive, communicative as well as warm and friendly. This is the first time I feel the Estate agent is serving both parties and offering the best service that can be offered. If you are looking buy, I hope you get to meet Dee. If you are looking to sell, use Bairstow Eves in Beeston and ask for Dee. Good Luck people :-)PositiveResponsiveness, Professionalism

Neil · 23 October 2021

Agent replied · 22 October 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The whole team at Bairstow Eves in Beeston were very professional from start to completion. Dee was my point of contact and she really went the extra mile to make my sale go through in a timely fashion, despite the inevitable hiccups along the way. I’ve had dealings with Bairstow Eves in the past as a buyer at different offices and always found them to be the estate agents that stood out among the competition. Because of this, I decided to appoint them as agents for my sale. I really wasn’t disappointed and was so happy to have the team on my side. The transaction was very smooth because of their input and I have no hesitation in recommending their services to anyone wishing to sell their home in the Beeston/Chilwell area.PositiveResponsiveness, Quality, Professionalism, Value

Ahmed · 23 October 2021

Agent replied · 22 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Dee Lake has been our point of contact with Bairstow Eves in Beeston over the past nine months. Due to Covid and supply issues, estimates for completing our new-build bungalow drifted from five months through six and then eight and finally nine month. The party buying our existing property had a number of issues with respect to mortgage, deposit and the ever moving completion date. Throughout all this, Dee has somehow been able to make sense of the loop between ourselves and my solicitor, the builders and their legal team and the buyer and his legal representative and keep up updated. Communication has mainly been by e-mail but supplemented with phone calls as appropriate. Highly commended Dee, ThanksPositiveResponsiveness, Quality, Professionalism, Value

Paul · 23 October 2021

Agent replied · 22 October 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Excellent friendly and professional service from Gemma, Jessica, Dee and Alex at Bairstow eves Beeston. Secured us lots of viewings very early into marketing. We had a buyer pull out 2 weeks after putting in an offer (no fault of the estate agent) and Gemma and the team pulled out all the stops to get us more viewings, and another offer soon arrived. We have now exchanged and the support has been 110% right from the start. Always keeping in touch and keeping us informed of progress. Thanks team, fantastic work!PositiveResponsiveness, Quality, Professionalism, Value

James · 23 October 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We met Mellissa at a house viewing for a rental we ended up not getting. She managed to then get us into another viewing for a house that we liked but was initially full (a lucky-for-us cancellation) and helped us transfer our application across and sort all the forms so we didn't have to fill in everything again. We ended up getting the house, and Mellissa was really patient with all my anxieties and questions as we are new to the UK and to renting here. She really went above and beyond - I'm not sure we'd be in our new home without her help. I would definitely recommend Bairstow Eves in Beeston. Professional, friendly, knowledgeable and kind. Thank you!PositiveResponsiveness, Professionalism, Value

Sherran · 23 October 2021

Agent replied · 22 October 2024

Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Mellissa was approachable and informative about the Bairstow Eves Letting Service from the moment I first made contact. She guided me through each step, kept me regularly updated regarding the advertising process, our search for suitable candidates and their feedback following property viewings. She dealt with all matters efficiently, personally and professionally and I am pleased that I chose Bairstow Eve's quality service to let my property. I will definitely contact them again when necessary in the future. Thank you Mellissa and the Beeston Bairstow Eves Team.PositiveResponsiveness, Quality, Professionalism, Value

Belinda · 23 October 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have dealt with many estate agents myself but Dee Lake at Bairstow Eves in Beeston is by far the best!! I cannot recommend her enough! She has been a pleasure to work with and without her hard work we probably couldn't have bought our dream home! Dee, your hard work is very much appreciated - we will never forget what you've done for us and will always be grateful to you. I would highly recommend Dee and the entire team at Bairstow Eves in Beeston to anyone - buying or selling! 5 stars is not enough!PositiveResponsiveness, Quality, Professionalism, Value

Ricky · 23 October 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Google

Dealt with Ethan Jones, who was very helpful with local information and added some friendly humour to an often challenging process.

Amanda · 17 April 2026

5/5

Google

We have been helped by Ilsadin, his customer service has been perfect, he's been quick to reply, has kept us in the loop perfectly. He has been polite , conscientious and very helpful . Very happy

Kelly · 16 December 2024

Agent replied · 23 December 2024

Thank you for taking the time to leave us your 5* review Kelly! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Dee, was very helpful and responsible in helping us to sort out matters raise during the transaction. She has been actively following up with the seller’s solicitor as well as my solicitor throughout the process. A few of her colleagues, including Natalie, also helped us promptly if Dee was happened to be busy. Dee is professional and responsible. I would definitely recommend Dee to anyone for her great services throughout.

GK · 23 October 2022

Agent replied · 22 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a viewing a couple of weeks ago and although it wasn’t what I was looking for, I would just like to say how professional Ethan was when showing me around the property.

Andrew · 25 December 2024

Agent replied · 8 January 2025

Thank you for the fantastic 5* review and I would like to wish you the very best for the future Andrew. Kind regards, Lucy, Customer Relations.

5/5

Google

I can thoroughly recommend this business. Dee Lake at Bairstow Eves Beeston is professional, friendly , helpful and really listens to clients description of what type of property they are looking for. Dee is always swift to reply to my enquiries and certainly continues to proactively make sure I'm aware of new properties that are marketed which match the criteria I had given. Great customer service. Many Thanks !

Rachel · 23 October 2022

Agent replied · 22 October 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

The absolute best service I’ve ever received!!! Ethan was incredible - he walked me through every step of the process and went above and beyond at all times. I was very well looked after, never felt pushed and always received really good, unbiased advice. I can’t recommend Bairstow enough and specifically Ethan!! Thank you!

Xavier · 9 May 2025

5/5

Google

My friend and I had a great experience of renting our first home through Bairstow Eves, Beeston. We had the pleasure of working primarily with Mellissa Carrington, who was prompt, efficient, and respectful of our needs to move in quickly. For instance, Mellissa went above and beyond to allow us to view the property within 24hrs of it being listed on the market. An issue cropped up throughout the preparation process which could have been a massive issue and would have delayed our move-in day, but Mellissa saved us and, again, went above and beyond to make sure that our moving and referencing process was as smooth as it could be. We are incredibly thankful to have such a wonderful experience, and we want to offer a specific thank you to Mellissa Carrington.

Sam · 23 October 2020

Agent replied · 22 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Mellissa Carrington was great in every aspect of our application process, from start to finish. Mellissa was very quick at sorting out our application and getting the paperwork through. We were very happy with how thoroughly she did the inventory and how she got all our requests to the landlord for the house sorted. And, most importantly, she was always very kind and funny. We all thank Mellissa for making our lives easy moving into our new house!PositiveResponsiveness, Quality, Professionalism, Value

Lucas · 23 October 2020

Agent replied · 22 October 2024

Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations

5/5

Google

We've been looking to rent in Beeston for 2 months now and were really struggling until we came into Bairstow Eves. Jayne was absolutely amazing and we managed to find a property that fitted what we were looking for. We viewed it and applied that day. She's been so helpful during our application process and on the lead up to us moving in, plus she's just a lovely and bright person who has made the whole process really easy and dare I say, enjoyable! Thanks to Jayne and everybody at Bairstow Eves for helping us.

Alex · 23 October 2020

Agent replied · 22 October 2024

It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.

5/5

Google

Dee was great help! Very personable and confident with her knowledge.

Charles · 1 September 2025

Agent replied · 8 September 2025

Thank you for your positive feedback! We are thrilled that Dee was able to assist you with confidence and professionalism. Our team takes pride in providing excellent customer service. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Staff at this branch especially Mia has…

Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!

Victoria · 12 May 2026

1/5

Trustpilot

ABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY

To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.

Ketan · 14 July 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bairstow Eves's Google reviews

Questions about Bairstow Eves Beeston Sales

How many reviews does Bairstow Eves Beeston Sales have?

Bairstow Eves's Broxtowe office has 899 reviews across two platforms: 286 on Google, 613 on Trustpilot (across the whole business).

What is Bairstow Eves Beeston Sales's rating?

Bairstow Eves Beeston Sales is rated 3.4 out of 5 across all 899 reviews, and 4.8 out of 5 on Google from 286 reviews.

Has Bairstow Eves won any awards?

Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Broxtowe won Gold; Bairstow Eves, Sutton-in-Ashfield won Platinum; Bairstow Eves, Cannock won Gold; Bairstow Eves, Boston won Gold; Bairstow Eves, Tamworth won Gold; Bairstow Eves, Havering won Gold; Bairstow Eves, Ashfield won Gold; Bairstow Eves, Dagenham won Trusted Agent.

Where is Bairstow Eves's Broxtowe office?

Bairstow Eves Beeston Sales, 105a High Road, Beeston, NG9 2LH, Broxtowe, NG9 2LH.

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