Bairstow Eves Beeston Sales reviews in Broxtowe

★★★★★ 5/5

Google

We had really good experience with is company , Sarah really help us as we was flood victims and needed to find a house fast , Sarah made everything stress, free and help with the ins to pay the deposit . And sorted a could have things that needed doing before moving in , so they check up on you to make sure you’re ok and need anything .

Jade · 26 January 2024

★★★★★ 5/5

Google

I spoke to Dee Lake from Beeston branch. I am in the initial stages of just booking the viewings right now, she was really helpful and polite.

Nosheen · 4 September 2025

★★★★★ 5/5

Google

Great Service from Ilsadin and the Team**** I had a wonderful experience with Bairstow eves agency, especially thanks to Ilsadin. His collaborative and supportive approach made a huge difference, helping me resolve my needs quickly and smoothly. I truly appreciate his professionalism and dedication throughout the process. Thank you, Ilsadin, for your excellent support!

Jan · 22 September 2024

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

I had a really positive experience speaking with Dee. She took the time to ask detailed questions about our ideal home and clearly understood what we were looking for. Based on that, she provided thoughtful and tailored recommendations, which we really appreciated. Her approach was friendly, professional, and genuinely helpful.

Sophia · 27 March 2026

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 5/5

Google

We have used Bairstow Eves for both letting and selling our property in Beeston. At all times we have found them to be polite, responsive and professional. Dee Lake has been especially helpful with the very protracted sale of our property and managed to keep everything on track. Her years of experience within this industry certainly paid off, thanks Dee! The rest of the team were also very helpful.

Adrian · 23 October 2023

★★★★★ 5/5

Google

I've worked with Mellissa 3-4 times and can honestly say she is the best Lettings Agent that I've worked with. Professional, organised and attentive. I've worked in the service industry for many years before and excellent customer service skills just makes the whole process so much easier. I really wish all Estate Agents had employees like this, however from my experience this is just not the case. Always a pleasure when dealing with Mellissa from Bairstow Eves Beeston.PositiveResponsiveness, Professionalism

Alexander · 24 December 2022

★★★★★ 5/5

Google

We have previously bought our first home through Bairstow Eves Beeston in 2019 which was a super smooth process. We have just completed on the sale of that property and the service was just as great! Dee was super helpful throughout the whole process. I’d have been lost without her! Thank you Dee!

Georgina · 23 August 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

Looking for a new place to rent with Bairstow Eves was easy, bookings were quick to arrange and we were within our new property within a few weeks. Androulla kept me updated every step of the way, was friendly and advised on how to complete a successful application. The welcome package when you collect your keys is a nice touch. Would use this agents again in the future

Emily · 23 October 2023

★★★★★ 5/5

Google

I used Rachel to get a mortgage. I couldn't have done it on my own , she was amazing and went above and beyond helping me fill out paperwork , making phone calls on my behalf to solicitors etc. because of all her hard work i managed to move into my property before xmas. I would highly recommend Rachel if you are looking for help in getting through the mine field of getting a mortgage. I cannot thank her enough.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 23 October 2022

★★★★★ 5/5

Google

Whilst I didn't use them to sell my property, my experience with Dee Lake has been nothing but positive. As someone who was in the market to buy, she' was the only person who was actively contacting me to make me aware of properties suitable for me. I know all Estate Agents tell you they do this, but believe me many don't. However Dee was certainly the exception and was always keeping me aware, as she no doubt does with others, proactively selling her clients properties.PositiveResponsiveness, Quality, Professionalism

Paul · 23 October 2022

★★★★★ 5/5

Google

I contacted several estate agents in Beeston and asked several questions to find out information and help me make a final decision. I went with Bairstow Eves Beeston due to Mellissa and Abby's pragmatic approach and great customer service. I was happy with their responses and processes in place. Abby immediately attended to the property and got the process started, answered all my questions along the way and Mellissa kept me informed along the process and ensured my documents were all correct and ready in advance. Fantastic customer service and great personal touch to the service 👌

Zak · 23 October 2022

★★★★★ 5/5

Google

Hi, I recently approached Bairstowe Eves in Beeston looking for something to downsize to. My phone call was answered by Dee lake who was most helpful in registering me on their system and took down all the details of what I was exactly looking for. It was a very detailed and thorough conversation making sure all my needs were addressed as much as possible. I was very impressed by the service.

Nafisa · 1 September 2025

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Google

Clare Lawrence Forbes in the Beeston office has been incredibly helpful and proactive in sourcing properties which may be of interest to us. She listened carefully to the detail of what I was looking for and priorities of those aspects. Clare has kept in touch with me updating me about new properties and worked around my working life using email as the preferred channel for correspondence. I really have had a very positive experience . Thank you Clare

Cheryl · 23 October 2022

★★★★★ 4/5

Google

I have been dealing with Jess at Beeston on the recent sale of my property. At all times Jess was helpful, efficient and kept me up to date on viewings, feedback and answered any questions or concerns I had. I would highly recommend Bairstow eves and Jess - as she helped make an (at times) slightly stressful situation easier and being kept updated and regularly informed was a big plus for me. Thanks again!PositiveResponsiveness, Quality, Professionalism

Kirsty · 23 October 2022

★★★★★ 5/5

Google

Have used this Estate Agent to sell my previous house and they sold it within 2 weeks. Now using Alex and the team again!!! Alex came to give me a valuation and I placed the house with Bairstow Eaves, within 15 mins he had done the floor plan and written the house description ready for Rightmove - AMAZING. Alex negotiated my sale smoothly as I had more than one offer so took all the stress away from me. Even though I wasnt purchasing my next property through them they were more than happy to advise me on negotiating to acquire it at the right price. Brilliant Estate Agents, Professional, Always good communication, they work hard for the money, cant recommend them enough. Well done Alex, Gemma and Dee

Clare · 9 January 2022

★★★★★ 1/5

Trustpilot

Bairstow Eaves Southend. DO NOT USE!

DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!

Stacey · 27 August 2026

★★★★★ 5/5

Google

Mellissa is absolutely brilliant. I am running my own relocation agency for overseas family to settle in the UK. One of my clients is from Hong Kong. She is very knwoledagble with the situation and knows all required documents. She is also very responsive to enquires, even not office hours. She also goes for extra miles to help. She volunteered to submit a paper applicaiton which saves a lot of time and effort as the online referencing portal is not the best system.She is very professional and friendly as well. My client and I really apprciate her help.PositiveResponsiveness, Quality, Professionalism, Value

J · 12 December 2021

★★★★★ 5/5

Google

We worked with Dee for over a year with a particularly difficult and stressful house sale (Nothing to do with Bairstow Eves.) Dee did absolutely everything she could to move the sale forward at every step. She kept us up to date and informed throughout the process and we always felt she was on the case. She has a professional yet personal approach. Finally, Dee has a fantastic sense of humour which I came to rely on and look forward to. Thank you Dee and the team at Bairstow for everything you did!PositiveResponsiveness

Laura · 12 December 2021

★★★★★ 5/5

Trustpilot

Bairstoweves recently acted on my…

Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)

Nicky · 17 March 2025