Trusted Agent profile · Brownhills
★★★★★
346 reviews across 2 platforms
1 High Street, Brownhills, WS8 6ED
Goodchilds's office in Brownhills, at 1 High Street, is rated 3.7 out of 5 across 346 reviews on two platforms, including 200 Google reviews rated 4.5.
Every review we hold for the Brownhills office, from every platform, shown as written. First names only.
5/5
GoogleAnisa and her team have been amazing throughout my sale process. They have kept me updated through the entire process and made it a seamless experience, would highly recommend.PositiveProfessionalism
Thank you so much, I'm glad we could help. It was a pleasure working working with you
5/5
GoogleCan not fault this company! Wouldn’t use anyone else going forward! Thanks guys
Hi Nigel, Thank you for sharing your positive experience and taking the time to leave an amazing review
5/5
GoogleSold my house within a week thanks to Kerry and the team. Very easy and zero issues. Would happily use again! Christian Chapman
Hiya, Thank you so much for the great feedback! I know Kerry prides herself on her work and this means a lot to Kerry and all the team :-)
4/5
TrustpilotMss Olivia
Mss. Olivia was very professional.
5/5
TrustpilotThank you
Purchased with them and used their broker!Wonderful experience with both and completed within only a month!!The team in Loughborough were very responsive, helpful and diligent. Thanks much & thank you Sue for the gift upon completion.Highly recommended :)
5/5
GoogleVery helpful throughout tenancy and quick to respond to issues, particularly Becky and Leanne who were very responsive to meet our needs.
Thank you for taking the time out to leave a review. I know this means a lot to Leanne and Rebecca.
1/5
TrustpilotSteer clear if you want to sell your home … appalling estate agent
Poor service once they have agreed to sell your property . Poor communication. Lack of transparency. Lies and misinformation and incompetence. Thank goodness for an amazing solicitor who did all the work the estate agent should have done.
1/5
GoogleGOODCHILDS Brown Hills-Please avoid GOODCHILDS BROWNHILLS: The worst estate/lettings agents ever. Our flat was taken on my them after our local estate agents sold us out to them. The staff are rude, arrogant, unprofessional, poor communicators, don't stick to arranged appointments (then will lie to your face and accuse you of not making the appointment - all with a tone of attitude might I add). The way they conduct themselves is shameful. They over inflate/exaggerate the need for, and cost of work to be done, and ignore tenants when they raise issues. LANDLORDS: AVOID of you don't want your property swiftly vacated by your poorly looked after tenants. TENANTS: no rental opportunity is worth having to have these amateurs as your agent--avoid avoid avoid I cannot amphasise this enough.
Suriya Marshall, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at 01543 226655 at your earliest convenience and we will do our best to resolve this with you.
1/5
GoogleJust pathetic. Rubbish service. Please avoid at any cost. We were looking for a house ( 2 bed flat in walsall) for our son who is earning 17k yearly. Plus universal credit 2k per year while the rent of the property was just 450 a month. We have been told that income is not enough. We have been told that our son is earning 7.20 in 2019 while the minimum wage rate is 8.20 . Original documents were provided. Clear case of discrimination as we are Romanian nationals. If anyone replies oh we cant find you in our system or similar I would upload the documents to prove you wrong. So people please dont waste your money..
A Rebel, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one however as explained to you following your visit to branch we can only take into consideration official documented income. If you wish to discuss further please do not hesitate to either contact the office on 01543 226655 or pop into branch.
1/5
GoogleGoodchilds deleted my review due it being the truth!! They ended up being terrible letting agents. Lie constantly about everything, most the staff have bad attitudes and with held deposit refund until 5:15 on the final day just to be petty! Managing director is just as bad with the way she speaks to tenants, guessing the staff lead by example. Ring you instead of emailing you to avoid email trails of their attitude towards you Dont work in a customer facing job if you dont like dealing with people.
Hello L T, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Just to confirm we are not able to delete any review so i'm not sure what happened there? I responded to your emails same day and i followed that up with a phone call to yourself to answer questions you may have had. I also know you were dealing with head office who confirmed the timescale of when your deposit was to be returned and you were not happy that with they said either. We do feel we acted as quickly as possible and kept you informed on a daily basis.
1/5
TrustpilotDo not use this company
Do not use this company - worst estate and lettings agency.Took over Goodchilds in Sutton Coldfield as a lettings management company - have not managed our property correctly, no inventories or check ins. They are meant to set up standing orders with tennants - we have gone months with no rental payment. We have had baylifts around to the property as they have never taken meter readings. Had the locks changed on the property for us which we paid for, did not have a spare set of keys produced. When handed over keys after we uninstructed them - left them in a bush next to their office as they do not even have a key safe, the list goes on.To top it off their customer service is disgusting, they do not get back to you for weeks on end and then come back with no solution or try to help to resolve any issues.Will be reporting to trading standards and the property ombudsman. I do not want anyone else to have to experience what we have.
5/5
GoogleGoodchilds overall have been really professional, helpful and knowledgeable. Elaine in particular has been really great and kept me up to date with all information and details. I couldn't have asked for better service.
Hi Tracie, Thank you so much for your lovely review. I'm glad we could help you. Congratulations from all of us here at Goodchilds :-)
5/5
TrustpilotWould like to thank Elliot Pogson for…
Would like to thank Elliot Pogson for showing us a bungalow we had not considered.We love it and have been here for two weeksnow.Good service all round
5/5
GoogleCan’t say a bad word about the team at Goodchilds Brownhills. They’ve all been so helpful and the communication has been brilliant. I’ve been dealing closely with Anisa and Lauren and after dealing with them I highly recommended Goodchilds. Thank you for all your help
5/5
GoogleApplied for a new home with Goodchilds, a lady called Rebecca dealt with our application and have since been successful and move into our new home soon. Rebecca and everyone at Goodchilds have been very easy to talk to, very professional and helpful throughout! Thankyou all
Hi Luke, thank you so much for such a positive review. It means a lot for the teams efforts to be recognised. Congratulations on moving into your new home.
5/5
GoogleLeanne was truly amazing, I was so worried about having to sort everything from tv licence to water and she put me in place with everything , lovely lady xPositiveProfessionalism
This message has been passed on to Leanne for you. Thank you for a great review.
5/5
GoogleCan’t recommend Kerry and goodchilds enough for the sale of our house and the purchase of our new house
Hi Ross, thank you so much for your review. I'm glad we could help you with both selling your property and finding a suitable property for you and your family.
1/5
GooglePut deposit down for house and passed all refrence checks, credit checks, and employer refrence check, brought my tenants liability insurance and was told i would be able to pick my keys up the following friday by Sue. Got a call following week asking for my bank statement and wage slips by leanne even though i had been professionally checked by a tenancy refrence company. Then a day to the month after my holding fee was placed i got a call saying that they are witholding my deposit and the house is back up for let. Really unprofessional as they could have notified me of this but chose not to, would avoid letting with goodchilds. Seaking advice from ombudsman now as i have been mislead by the unprofessional behaviour of the agents.
Matt Hughes, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I do believe we have provided you with information explaining the requirements and timescales. If you'd be willing to provide more feedback, please reach out to us at 01543 226655 so we can assist you further.
1/5
TrustpilotI wouldnt believe a review thats left…
I wouldnt believe a review thats left on the main web page. Must write them all themselves! Had a property with them for over 2years. They never came to do any “maintenance” all cowboy jobs. Not one qualified contractor. If you try tell them about damp theyll either ignore or just wack some paint on it lol! Faulty plug sockets. They just tell you to not use that plug!! What??? Also every little mark or whatever you make in that property, (seems like they forget your actually a human and move about in your property) youll have to pay for. Mold, thats another thing. Theyll make out the poorly sealed windows are your fault and not the cowboys who work for them (yee-haw) so honeslty if your looking for a place to live. Please with abit of sense. Keep looking. Would hate for you to waste your time and money with these
1/5
TrustpilotDo not use
Do not use! Staff lied, dismissive, and down right rude. Wrote to the company for an explanation never received a response. Thank god for the purchasers estate agents who did newton fallowed job for them!
5/5
GoogleGoodchilds have been excellent Letting agents. From day one their friendly staff have helped us through the letting process. Callum is always on hand to advise & sort out any issues.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleFrom start to finish Brownhills Goodchilds were professional and friendly. They knew that I had to move into a property ASAP and worked hastily to get me moved in. All the staff are down to earth and are willing to answer any queries big or small. I will definitely continue to rent from this company as they make the customer a priority and go above and beyond their duties.PositiveResponsiveness, Professionalism, Value
Thank you for your feedback, i'm glad you found the experience an enjoyable one.
5/5
GoogleJust completed the sale of my property lovely staff very friendly helpful nothing to much trouble helped all the way through always at the end of the phone if I needed help would highly recommend
Hi Linda, Congratulations on your move. Thank you for your review. It was a pleasure working with you. All the best in your new home.
5/5
TrustpilotJust purchased my first house and was…
Just purchased my first house and was helped massively by Maisie. Thank you so much! You guys are great. Excellent service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Goodchilds's Brownhills office has 346 reviews across two platforms: 200 on Google, 146 on Trustpilot (across the whole business).
Goodchilds Brownhills is rated 3.7 out of 5 across all 346 reviews, and 4.5 out of 5 on Google from 200 reviews.
Goodchilds Brownhills, 1 High Street, Brownhills, WS8 6ED.
