Every review we hold for the Brook Green office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSam in the lettings team in Brook Green was superb. Kept our requirements at the forefront of his mind, so we managed to get a great property so quickly that it didn't hit the open market. Will definitely be in touch with him again as and when we need to move, but 100% recommend!PositiveResponsiveness, Professionalism
Hannah · 24 August 2021
Agent replied
Hi Hannah, thank you so much for taking the time to leave us your positive review! We were delighted to receiving it and are thrilled that you are happy with your new property. We'll be sure to pass your feedback on to Sam and the rest of the team too. All the best, M&P
★★★★★ 5/5
GoogleHannah has been instrumental in finding some fantastic tenants and organising the booking and admin, I am so thankful to her for arranging it so well. Thoroughly recommend them
Jenny · 26 January 2024
Agent replied · 23 August 2024
Dear Jenny, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleAmazing attentive service from Sharn Reynolds and the team at M&P Lettings. Really professional, friendly and efficient. They held my hand through the whole process. Thank you! I would highly recommend them.
Jennifer · 18 November 2023
Agent replied · 25 November 2023
Dear Jennifer, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleHannah was really wonderful to work with from start to finish. 100% recommend
Hannah · 5 November 2024
Agent replied · 12 November 2024
Dear Hannah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleBig fat thanks to Sabina and the team. I had such a pleasant and amazing experience finding my future sweet home.
Mike · 24 June 2024
Agent replied · 23 August 2024
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleMiranda is the most helpful and proactive negotiator I've ever met. Super professional, transparent and has a unique energy that transforms this whole process into the best possible outcome. Thanks a lot for everything Miranda, it is a real pleasure to meet you!PositiveResponsiveness, Quality, Professionalism, Value
Yagmur · 24 August 2022
Agent replied
Hi Yagmur, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience and will be sure to pass on your feedback to Miranda and the rest of the team in Brook Green. All the best, M&P
★★★★★ 5/5
GoogleVery professional service Gosia was very helpful and found me a great property.
Saumy · 29 October 2024
Agent replied · 12 November 2024
Dear Saumy, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
★★★★★ 5/5
GoogleHannah was very helpful! The process was seamless from marketing the property to finding a tenant. I highly recommend. Thanks to Hannah and her team :)
Cheyanne · 25 February 2024
Agent replied · 23 August 2024
Dear Cheyanne, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
GoogleI really recommend M&P Brook Green for getting your property let. I’ve known SHARN REYNOLDS for many years and she has always let my property for the best price, supplied excellent tenants and always assisted in creating a smooth and pleasurable experience from start to finish. The key difference compared to other agents is that she listens to the client, advises on tailored strategies and most importantly works tirelessly with her team to get the best results for her clients. I highly recommend.
Nick · 28 September 2023
Agent replied · 25 November 2023
Dear Nick, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Brook Green office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleStuart was the perfect agent to rent through. Thank you !
Felipe · 5 November 2024
Agent replied · 12 November 2024
Dear Felipe, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
★★★★★ 5/5
GoogleI highly recommend Marsh & Parsons Brook Green, George was very professional, responsive agent and understood my needs. He provided excellent guidance and recommendations in relation to my budget and preferences of location. George assisted throughout the process that matched my requirements.
Joan · 5 November 2024
★★★★★ 5/5
GoogleMarsh & Parsons Brook Green have been to great to deal with. Everyone has been most helpful, polite and encouraging and kind, particularly Greg Boxer. If buying and selling houses wasn't so fraught, I could say it has almost been a pleasure! I recommend Marsh & Parsons wholeheartedly.PositiveResponsiveness, Quality, Professionalism
Jane · 24 August 2021
Agent replied
Hi Jane, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Greg and the rest of the sales team in Brook Green. All the best, M&P
★★★★★ 5/5
GoogleGeorge was great from start to finish when we were looking for a place to live. Very professional, only showed us properties which met all our requirements and was very quick to respond to any of our questions. Couldn’t recommend enough.
Stephen · 5 November 2024
★★★★★ 5/5
GoogleI have just rented with Marsh&Parson! My experience with them has been great throughout the process making any thing for me to work at ease. I really reccomend Gosia for her support and response, helping me at every step with professionalism and patience . She is a star and went extra miles for me! Thank you Marsh&Parson!
Annamaria · 29 October 2024
Agent replied · 12 November 2024
Dear Annamaria, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleIn a rocky and fraught rental market, having someone I trusted and with whom I could talk frankly made all the difference...I wasn't an easy candidate to place because I find it hard to compromise and Stuart never lost faith or made me feel I was being difficult. I can't recommend him and his team highly enough!
Sophie · 18 October 2024
Agent replied · 24 October 2024
Dear Sophie, We really appreciate you taking the time to leave such lovely comments about Stuart. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
★★★★★ 5/5
Googlevery efficient process to rent a new house. they clearly are more responsive, organised and seamless than the other agents we had to deal with (dealt with Sam and Sharn). Would recommend
Laurent · 30 June 2023
Agent replied · 30 July 2023
Dear Laurent, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleSharn Lee ( no relation) has been the Letting Agent for my property in Brook Green for over 10 years. She has helped with every aspect of being a Landlord and managing the property. She has supported and helped deal with problems quickly and has exceptional people skills. She is brilliant. Thanks so much!
Alison · 5 November 2024
Agent replied · 12 November 2024
Dear Alison, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sharn. Please do not hesitate to contact us again. Kind regards, Lesley
★★★★★ 5/5
GoogleJust had a great experience working with Sam at M&P Brook Green. He responded to my enquiry promptly, got me a viewing right away and I landed a fantastic flat. The offer and confirmation process went super smoothly - I’d recommend Sam to anyone looking to move in this area.
Tamara · 18 November 2020
Agent replied
Hi Tamara, thank you so much for taking the time to leave us your kind review! We are delighted that you are so happy with your experience with us and will be sure to pass on your feedback to Sam and the rest of the team in Brook Green! We wish you all the best in your new flat. Kind regards, M&P
★★★★★ 5/5
GoogleI've been working with Sharn Lee at Marsh and Parsons for over a decade. She is professional, kind and I always feel she has her clients interest at heart. She maintains relationships and I honestly will always go to Sharn first with my rental properties. You could not be in better hands.
Leila · 5 November 2024
Agent replied · 12 November 2024
Dear Leila, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 1/5
GoogleDid a viewing with Clementine Walton for 2 flats, she was pushing me for the second flat and I wanted to place an offer for the first flat. Once I communicated this, she stopped picking up! I tried texting with no reply, then I called the office and left notes but also she didn’t call back. I even explained to the receptionist that I want to place an offer on a flat and can’t reach Clementine and left my details with the flat details I want to put an offer on .. guess what no body called back! Just for the record, I notified clementine that I want to place the offer one hour after the viewing (the very first day of viewings) so no way it was let or anything.
Extremely unprofessional and I wouldn’t recommend at all.
Mahmoud · 1 March 2023
Agent replied · 30 July 2023
Dear Mahmoud, I am really disappointed to read your comments. We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleSharn (at MP SB) has helped find tenants for me for a number of years. She's a pleasure to work with - She gets things done, but also goes out of her way to help support me as a landlord. Thank you again for all your support over the years Sharn.
Maryam · 8 November 2024
Agent replied · 8 December 2024
Dear Maryam, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
★★★★★ 5/5
GoogleWorking with Chloe has been a very professional, communicative and supportive experience. I couldn’t be more pleased and can’t thank her enough for her help!
Victoria · 24 August 2023
Agent replied · 23 August 2024
Dear Vicky, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleWorking with Chloe has been a very professional, communicative and supportive experience. I couldn’t be more pleased and can’t thank her enough for her help!
Vicky · 28 July 2023
Agent replied · 27 August 2023
Dear Vicky, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleSharn has expertly, professionally and calmly managed my properties from the outset. Most importantly she is sympathetic to the financial pressures landlords face (not least managing voids swiftly), and has always delivered solutions in the form of quality tenants. She (and her team) are people I can really rely upon.
Maurice · 29 October 2024
Agent replied · 12 November 2024
Dear Maurice, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
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