Every review we hold for the Bromsgrove office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDon't very often write reviews but just wanted to say that i have received nothing but excellent customer service and professionalism from Kim at this company. In these very difficult times it has been quite a challenge to even think about a new property but i would definitely recommend this company. Their negotiator's are obviously very well trained and it shows in the service they deliver , thank you.PositiveProfessionalism
John · 12 June 2021
Agent replied · 11 June 2024
Hello John Ferguson
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleKim has been fantastic, and would highly recommended as they are fast and are very good at keeping in touch!!
Becca · 12 June 2021
Agent replied · 11 June 2024
Hi Becca Williams,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Bromsgrove. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleSorting out my agreement was very smooth and professional with leaders. Aimee Taylor( my project manger) has been very supportive, she’s called to see if I have settled in and if I have any issues and not a lot of people care to do this. They are also very quick with their responses and very supportive. Would highly recommend!PositiveResponsiveness, Professionalism, Value
Tee · 12 June 2022
Agent replied · 11 June 2024
Dear Tee,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFab experience getting somewhere sorted during a very weird time with the pandemic, and Ellie has been a star.
Pelikann · 12 June 2021
Agent replied · 11 June 2024
Hi, Pelikann Uk! Thanks for the great review!
All the best, Customer Relations Team
★★★★★ 5/5
GoogleFantastic property management experience, special mention to Samantha McMahon and Natalie Mitchell!
Ben · 12 June 2022
Agent replied · 11 June 2024
Hi Ben
We appreciate your positive review about your recent experience with us!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleWe are being spammed via post from Leaders, who for some reason best known to themselves believe our property is both vacant and available for letting - despite being neither. Obviously indicative of their knowledge of the local market place, perhaps use google to research a little, before trying to brag about your reviews on here! Leaders by name but obviously not by nature.
Stu · 12 June 2021
Agent replied · 11 June 2024
Dear Stu Malcolm,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Therefore, we would very much appreciate if you could call Senior Manager Lyndsey Collier on 01527 837744, as we are unable to find details of your address or postcode and so are currently unable to remove you from all communications. We wait to hear from you with urgency so that we can resolve the matter for you.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleLeaders have always provided excellent service! Aimee in particular is always helpful and friendly in ensuring all jobs go smoothly. Highly recommend them for all your real estate needs!
Domestica · 24 July 2024
Agent replied · 23 August 2024
Dear Domestica Moseley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleKim, Neil and Mahema have all been great and getting settled in to the new place, and getting the thing fixed and quickly and efficiently!
Lydie · 23 September 2024
Agent replied · 23 October 2024
Dear Lydie Rigby
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSue at Leaders in Redditch worked diligently to keep me informed through every step of selling my property. Having dealt with many agents beforehand, Sue managed to sell the property in the timescales we discussed and exceeded the price I was hoping for. Thank you Sue....., I'd highly recommend you and your team!
Chris · 13 June 2019
★★★★★ 5/5
GoogleAs I was new to renting I needed a lot of help and support, Leaders have been exceptional. very pleasant and helpful made the transaction very easy, Kimberley in particular has been superb through out the process. I would recommend Leaders as a very professional and friendly company to engage with.PositiveResponsiveness, Quality, Professionalism, Value
Martin · 24 August 2022
Agent replied · 11 June 2024
Dear Martin Whitehouse,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleHad a viewing today with Cameron Hamilton, very very friendly and professional chap, even went through the trouble of sending us the application there and then! Brilliant service, couldn't fault him!
Cameron · 12 April 2024
Agent replied · 11 June 2024
Dear Cameron Reaves
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been dealing with Aimee for a while and found her extremely helpful, brilliant knowledge in her field and a pleasure to deal with
Bex · 24 July 2024
Agent replied · 23 August 2024
Dear Bex 4 Petz
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMahema Sultana has been fantastic since we moved in and in our moving out process, I would highly recommend using Leaders.
Regan · 23 September 2024
Agent replied · 23 October 2024
Dear Regan Gibson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders have supported me throughout some rough patches in my tenancy and my property manager Sarah Newman has helped me every step of the way. Sarah has always been professional and supportive, I would 100% recommend Leaders to everyone, especially if your stuggling for a deposit as they have a 'No Deposit Option'!
Matthew · 12 June 2022
Agent replied · 11 June 2024
Dear Roper
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleMyself and my husband have been with Leaders for 3 years now and we've have never had any issues whatsoever. A very professional and friendly agency all round. We have just renewed our tenancy with property manager Sarah Newman, who is always a pleasure to speak to and is very helpful and understanding.PositiveProfessionalism
Hannah · 12 June 2022
Agent replied · 11 June 2024
Dear Hannah Franklin,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleAn absolutely amazing experience, especially to Ellie who has helped me through the whole process. I inquired about a home and heard back straight away. The whole process has been a dream; so easy and straightforward. Leaders are such an efficient company and would very much highly recommend!!!PositiveResponsiveness, Quality, Professionalism, Value
Jade · 24 August 2022
Agent replied · 11 June 2024
Dear Jade Smith,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleGeorge is very lovely has helped me find my first property with having very little knowledge. Myself and my partner Would definitely recommend Leaders. They have great customer service and are very quick to respond with any request. We have had no trouble at all and I rate them very highly.
Lauren · 13 June 2018
★★★★★ 5/5
GoogleCurrently a tenant under management of leaders has been over ten years my tenancy manager is mahema Sultana leaders have always been efficient with any issues professional and responded in a timely manner thank you
Victoria · 14 November 2023
Agent replied · 11 June 2024
Dear Victoria Arrowsmith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have dealt with Leaders for many years as landlords. Our current property manager, Natalie, is excellent. Always easy to contact (or receive prompt return call if busy) and very knowledgeable. A pleasure to deal with.
Peter · 15 October 2023
Agent replied · 11 June 2024
Dear Peter Martin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBrilliant place alot properties to choose from and thank you Ryan you are fantastic help . Highly recommended
Aneta · 13 June 2017
Agent replied · 11 June 2024
Hi Aneta, many thanks for taking the time to leave a review. We are really pleased you have been happy with the service and would highly recommend us. We will be sure to pass on your kind words to Ryan.
★★★★★ 5/5
GoogleAimee Taylor, my property manager has been a great help and she is always prompt to answer any problems or queries in a clear manner and resolves them quickly and tries to provide the best outcome for each party involved. Very happy with the service I receive.PositiveResponsiveness, Quality, Professionalism, Value
Molly · 12 June 2022
Agent replied · 11 June 2024
Hello Molly Jade
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleAimee at Leaders has been really effective at getting issues sorted out with my rental property - she’s efficient and is in regular contact and responds in a timely way to make sure things get done. I may even go so far as to say she is a property genius…
Rebecca · 12 June 2022
Agent replied · 11 June 2024
Dear Rebecca,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOver the 6 plus years of having leaders as our letting agents we have always had a pleasant and professional experience with them. Sarah @ the bromsgrove office has been great at resolving any issues and leaders act as a great intermediate between tenant and landlord. Thanks! 😊PositiveResponsiveness, Professionalism
Birls · 12 June 2022
Agent replied · 11 June 2024
Dear Birls,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe have been very happy with the service. Thank you Hilary for taking care of us.
Raju · 13 June 2017
Agent replied · 11 June 2024
Hi Raju, thank you for taking the time to leave feedback for our Bromsgrove office. We will be sure to pass your kind words along to Hilary and the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
