Trusted Agent profile · Bromsgrove

Leaders Lettings Bromsgrove reviews

4.6

★★★★★ Excellent

310 reviews across 1 platform

11 Worcester Road, Bromsgrove, B61 7DL

Leaders Lettings's office in Bromsgrove, at 11 Worcester Road, is rated 4.6 out of 5 across 310 reviews on 1 platform, including 310 Google reviews rated 4.6.

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4.6 / 5

310

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bromsgrove office, from every platform, shown as written. First names only.

5/5

Google

I phoned leaders this week to enquire about a property , unfortunately this one had already been taken, but Ellie was brilliant and really helped with my enquiries and specific requirements And sent me other properties meeting my criteria. Top service Thank youPositiveResponsiveness, Quality, Professionalism

Gavin · 12 June 2021

Agent replied · 11 June 2024

Hello Gavin Sheridan Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

5/5

Google

Mahema has been doing an excellent job of managing my property! Always prompt and thorough with queries and issues resolved ASAP!

Jaskirat · 14 November 2023

Agent replied · 11 June 2024

Dear Jaskirat Malhi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Natalie is really nice, helped me out with all my issues recently and even managed to save me a bit! 10/10 would recommend. Always good at chasing things up for me also.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 24 August 2022

Agent replied · 11 June 2024

Dear Andy Blewett, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Excellent service!! Called the bromsgrove office regarding a property and the lady I spoke to Kim couldn’t help me enough. Even though the property was unsuitable she spent her time trying to source one for me. I look forward to hearing from herPositiveProfessionalism

Kirstie · 12 June 2021

Agent replied · 11 June 2024

Hi Kirstie Baillie! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team

5/5

Google

Can’t thank Mahema Sultana enough for everything she has done managing my tenancy. She has gone above and beyond to sort any issues out. Highly reccomend.

Ollie · 12 June 2023

Agent replied · 11 June 2024

Dear Ollie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My property manger Mahema is fantastic. Very good at communicating with you, always quick on responding. Very helpful and friendly person.

Hannah · 15 October 2023

Agent replied · 11 June 2024

Dear Hannah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Fantastic experience, really kind and helpful beyond what you would expect and so caring with my mum who was a bit unsure about moving. Hillary is a treasure and Steve and Ryan were great and helpful too. thank you so much you bought our family closer to each other. xxx

Juliet · 13 June 2018

Agent replied · 11 June 2024

Hi Juliet, thank you for taking the time to leave such a wonderful review. We appreciate your feedback and will pass your kind words along to the Bromsgrove team!

5/5

Google

I would like to thank Kim at leaders for working so hard to give me and my girlfriend our dream home. Thank you once again for the hard work you did Arthur and Melissa.PositiveResponsiveness

Arthur · 12 June 2022

Agent replied · 11 June 2024

Dear Arthur Hayward, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I’ve been dealing with Aimee for the last few weeks on a rental and she has been brilliant. Always at the other end of the phone, friendly and always happy to help.

Jamie · 13 May 2025

Agent replied · 10 September 2025

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Our manager, George Smpson is very good and fully supports us in managing the house which we rent out in Bromsgrove. We are very so happy to have George on our team!PositiveResponsiveness, Professionalism

W · 12 June 2022

Agent replied · 11 June 2024

Dear W E Hughes, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Fantastic service every step of the way and helped me massively initially to find a property, Kim, Sophie and the team have been great

Jason · 21 January 2025

5/5

Google

As you can imagine, broadly, estate agents come in for a bit of a bashing and I’ve dealt with a number of them over the years. My experience with Leaders and this branch in particular has been a very positive experience. I spoke to a number of the team and everyone had that same desire to ensure the client was kept informed along every step of the way. I’d like to think I may not need another estate agent, but if I do…… they will be the ones receiving my call. Thank you all. Your efforts were very much appreciated and the cherry on the cake…… I have a new home! 🙂PositiveResponsiveness, Professionalism

James · 12 June 2022

Agent replied · 11 June 2024

Hi James, thank you and we're so happy that our team at Leaders Bromsgrove were able to help you out! Kind regards Customer Care Team

5/5

Google

Natalie was very efficient at dealing with all enquiries and requests. Thank you so much

Jagruti · 14 November 2023

Agent replied · 11 June 2024

Dear Jagruti Purohit Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Been dealing with Leaders for many years always first class especially Mahema always very helpful

David · 14 November 2023

Agent replied · 11 June 2024

Dear David Meredith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amy is an asset to the company, always follows up when she says she will and always acts in a friendly and attentive way. Great at her job :)PositiveQuality

Jocey · 24 August 2022

Agent replied · 11 June 2024

Dear Jocey Latham, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

They are a very efficient company! Aimee is my property manager. She is lovely. Any problems, she is there to assist in anyway she can to resolve the matter quickly!

Luci · 12 June 2022

Agent replied · 11 June 2024

Dear Luci, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Would just like to say how great leaders are we are so happy with the service as tenants. Sarah Newman is fab really quick response to emails.PositiveResponsiveness, Professionalism, Value

Hannah · 12 June 2022

Agent replied · 11 June 2024

Hello Hannah Fellows Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

After stress and problems in previous moves I was reluctant to even try and move again. But the team at leaders made my experience stress free and really easy, they where there every step of the way and made my experience a really good one. I would like to thank them all and especially Mitchel who is a real credit to the company ! I can’t recommend them enough. Kind regards, Corey Canvin

Corey · 13 June 2019

5/5

Google

Professional, efficient and polite. Kim and Ellie were very helpful and secured our new property to our satisfaction and appreciation. Would have no issues recommending their services.PositiveResponsiveness, Professionalism

Ian · 12 June 2022

Agent replied · 11 June 2024

Dear Ian Hunt, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

A big thanks to Aimee who has provided a great service as part of the property management team. She is always helpful and attentive to client needs.

Joshua · 12 June 2022

Agent replied · 11 June 2024

Dear Joshua Wheeler, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We had a fantastic experience working with Aimee at Leaders Bromsgrove. She was incredibly helpful, responsive, and made everything so easy for us. Highly recommend her and the team for anyone looking for a smooth and professional service!

Julia · 25 November 2024

Agent replied · 9 December 2024

Dear Julia Biały Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have had an awful 2020, having been a homeowner in Redditch for 15 years, I have been going through a marital separation and have been forced into selling. Having done this part I have had the task of finding a suitable rental property for at least the next 12 months. In stepped Mitch and Ellie at leaders in Bromsgrove who have both personally become very special people to me. I know they both have a job to do but the time and effort they have both put in to help me sort this has been amazing. The place I have found is hopefully going to be spot on, they've always been very professional with everything I've had to do with them and always very friendly. I would recommend them to anyone and I know they are both fairly new to leaders but I wouldn't have known this if they hadn't said. Thankyou to them both for helping me with this very, very difficult 2020.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 14 June 2021

Agent replied · 13 June 2024

Hi Ian Webley, Thank you for the great review of our Leaders Estate Agents Bromsgrove team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

I have absolutely loved my experience with leaders! I am just about to move into my first flat and it’s all thanks to them! Kimberlie especially has been amazing throughout and is always a call away, always has time for me and any questions i need answering. Very friendly and so easy to approach. I couldn’t speak highly enough of them! I am so excited i can start a new journey and it’s all down to leaders! Brilliant team :) xPositiveResponsiveness, Quality, Professionalism

Shanie · 12 June 2021

Agent replied · 11 June 2024

Hello Shanie Austin Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

4/5

Google

I have found Mahema extremely efficient since she joined the Leaders team and started managing my property. Prior to Mahema joining we encountered quite a few ongoing problems. Anything that now arises Mahema deals with it very promptly & efficiently and I know that I now do not need to keep chasing her as I did with other members of staff. Alan Lawrence.

Alan · 12 June 2023

Agent replied · 11 June 2024

Dear Alan, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

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