Leaders Bromley reviews

★★★★★ 5/5

Google

I've just rented a flat through Leaders Bromley. They were extremely helpful and made the process as quick and easy as possible from start to finish, especially Cathey Cullum our lettings negotiator who was professional and highly communicative throughout. I would thoroughly recommend them.

Josh · 11 October 2020

★★★★★ 4/5

Google

The current sales team worked pretty well and effectively. Paul and Lily were good at keeping in touch and keeping us informed and the result, whilst not being all that we might have wished was acceptable. The original asking price was clearly way too high and I think we were badly advised at the beginning. The process of producing sales materials was very slow. That meant that the property was publicised some weeks after we had been led to expect. In a situation where prices are falling that delay proved costly.

Michael · 9 February 2019

★★★★★ 4/5

Google

Recently moved into a lovely house advertised by Leaders. Will was professional, polite and very efficient in dealing with all matters and dealing with our inquiries and requests through the letting process. Thanks Will!PositiveResponsiveness

George · 22 June 2022

★★★★★ 5/5

Google

Had a great experience and wanted to say a big thank you to Megan, she was amazing and made the whole process so easy!

Molly · 25 April 2023

★★★★★ 5/5

Google

I rented my previous flat with the help of Will and Cathey. Unfortunately my the flat was put on to sale. So I contact them to help me on my new search. Both tool notice of my needs and send me great recomendations. When I choose the flat, Cathey helped me to get a better deal for it, which Iam more than pleased. Will onnhe other hand has handle my exit from one flat onto the other amazingly, he help me with all the paperwork and make sure that all gets done smoothly and fast. Thanks to both of them for helping me find my new home.PositiveResponsiveness, Professionalism

Sebastian · 22 June 2022

★★★★★ 5/5

Google

This is hands down the best experience I have ever had with a Letting Agent Company. Leaders Letting Agents (Bromley) are very professional and extremely efficient. They helped me get through a very difficult move very very effectively and through their evident expertise. All the agents I dealt with during my move (Will, Cathey, Edyta and Fiona) were very very professional, competent, efficient and very kind. They helped iron out any concerns I had during my move very quickly. This reassurance meant alot to me during what was a very very stressful time. The bundle of services offered during the move process helped make my move and transition as smooth as possible. It was also extremely heart warming to receive such a gorgeous welcome package on the day of my move in. This really brought a much welcomed smile to my face and meant alot considering the times we are in at the moment. The hamper was extremely appreciated and definitely got me through the first few days of my move! Thank you so much for such a thoughtful and heart warming gift! This is such a unique experience with a Letting Agent, and only outlines their excellence and hospitality even more. I have attached a picture of my cherised hamper ( sorry I had already tucked in to a few of the goodies before taking picture). All the very very best wishes and kindest regards. I really highly recommend this Letting Agent (and branch in particular) for their excellent service, expertise and hospitality. God Bless and Keep Safe. 💕💖💕PositiveResponsiveness, Quality, Professionalism, Value

Krissy · 22 June 2022

★★★★★ 5/5

Google

I have been looking for my first rented property and Megan has been really helpful! Very professional and knowledgeable! Would really recommend Megan and Leaders!

Taylor · 25 February 2023

★★★★★ 5/5

Google

Hi Paul. Just wanted to say a big thanks to you and your team for the support over the past couple of months. Would especially like to thank Dean who has been very helpful and hard working....He is an asset to your team. Regards, Manadge.

Manodge · 9 February 2019

★★★★★ 5/5

Google

Me and my husband (Gayashan) had a positive experience with Leaders. Their team was responsive and helped to find a suitable property that met our requirements. The process was smooth, and they provided excellent service throughout. Special thank goes to Megan who helped us throughout the process. I would recommend their services to others looking for a hassle-free renting experience.

Yashora · 25 January 2024

★★★★★ 5/5

Google

Very reliable team and done all the letting process within the time frame. Brilliant work guys especially Shuk mustafa and Elif Cengizler. Thankyou so much....

Vinny · 9 February 2023

★★★★★ 1/5

Google

I am a landlord myself for a property that Leader Bromley was managed...I am having such a bad service .. my property was badly damaged and was only knew that a month ago. It was terrible that I had to do all the legal works and no advice or help from the agent. Also, they had put the cost of damange to me all these years while the tenants were damaging the property. I have raised a complaint to the head quarter and will take it further to the ARLA if they don't resolver this with me internally (which I really don't think they will) My advice - don't go near this agent either you are landlord or tenants. I wil be grateful if anyone can give me an advice on a good property agent in the area.

Yoyo · 10 February 2014

★★★★★ 2/5

Google

I have recently rented a property through Leaders in Bromley, I was asked to write a review about them, so I waited a couple of weeks to get a full impression of the service, as I wanted to give as fair a review of my experience of both the lettings and the management team. Lettings: The staff I dealt with were totally fine and Toni was very helpful. My issue with the lettings process was the contract terms and excessive fees. A £72 check out fee payable when you move in, in addition to this, should you need a reference (and I can't see any reason why you wouldn't need a reference from your letting agent) you have to pay a further £30! As a Letting Agent I would have thought that this would be something normal that they would be expecting to provide for their tenants so why it is seen as an additional fee I have no idea! It looks pretty money grubbing in my opinion, especially when you add these to the other extensive list of additional charges I was provided with..... £30 if you miss a pre-arranged appointment (I was happy to sign this as I would never be so rude as to miss a pre-arranged appointment). I was very disappointed, however, to see that this same courtesy wasn't extended to me. I was informed that they wouldn't ever miss a pre-arranged appointment so they didn't need to make the clause work both ways... Surely if they would never do this it wouldn't matter if the clause worked both ways? Management: So far I would say that I have been somewhat unimpressed by the management. After alerting them to several issues I was having in the property I have had no response at all from them. Considering one of those issues is relating to the heating system which sounds like it is about to take off I would have thought they would have wanted to fix that as a matter of urgency! They did, however, manage to get in touch with me very quickly about an issue they were having!

Caroline · 10 February 2014

★★★★★ 2/5

Google

After just having finished a tenancy under these estate agents, I have to say I'll be glad to see the back of them. The first point of service is fine, even if the charges are sky high. With little contact throughout the year, the times that it was necessary we found them to be unprofessional at best. Once we told them we were moving out they even tried sending us the same flat we were moving out of, as a possibility of a new move! (which included false description based on our knowledge of the flat) The worst of it came on checkout though. They landed us with a bill that the landlord had ignored for an entire year, meaning it had been sent to a debt collecting company. They then ignored all requests for original bill and had next to no sympathy that they'd given us a large bill to pay just before moving along with the rest of our costs. In fact, they even proposed it was our fault! There is always a constant feeling that unless you're a paying landlord then you're not worth the time. We received our checkout evaluation from a different company that did the checkin, that's because leaders performed the checkin with limited information and the checkout was performed by professionals. This meant that it looked like we were viable for damage already within the property. When asked why they had used a different company on checkout and for photos of checkin - we were ignored. Ignoring is a good tactic employed by leaders. I had to send an email every day for a week with no response and phone calls being screened so no one was available. Unfortunately you don't have much choice if the potential flat is what you're after. I just would avoid this company at all costs in the future.

Simon · 10 February 2014

★★★★★ 5/5

Google

Very pleased with the services that we had received, we weren't easy options customers but the way our situation was dealt was fast and informative step by step. Thank you Fiona, Cathey and Lisa 🤗 …

Bianca · 24 June 2021

★★★★★ 5/5

Google

Adrian of the Bromley Branch was fantastic from start to finish. Without him I am not sure whether the purchase of our new home would have happened. But we are glad it did! Thanks to all involved!PositiveResponsiveness, Quality, Professionalism

Richard · 27 August 2020

★★★★★ 5/5

Google

I am extremely pleased with the sale of my property. Both George and Michael were extremely helpful and clear with everything. There was no hidden fees and as an Investor I shall be using Leaders both to buy and sell in the future. Unbeatable service!

Adam · 9 February 2017

★★★★★ 5/5

Google

Great experience, Megan was my agent and it was a smooth process from start to finish, would defo recommend!

Kels · 3 June 2023

★★★★★ 5/5

Google

An all round excellent experience with Leaders. They were quick to respond to my initial inquiry. Generally very accommodating and knowledgable staff, especially Helena.

Richard · 11 December 2022

★★★★★ 5/5

Google

I am very pleased with the service I have received from Leaders Bromley, big thanks to Will and Cathey for being so helpful and responsive.PositiveResponsiveness, Quality, Professionalism, Value

Jodie · 22 June 2022

★★★★★ 5/5

Google

Moving house has been made so easy by Megan. She’s been super helpful from start to finish and been really clear what she needs from us and when. It’s made our jobs as tenants really easy and made the whole process far less stressful! Can’t recommend enough!

Tamara · 27 July 2024

★★★★★ 5/5

Google

Great experience today dealing with Leaders at Bromley. I spoke with Megan, who really understood what we are looking for and went out of her way to help find the right property for us. She was friendly and gave us plenty of options too. She made it a simple and straightforward process. So good to get good old fashioned customer service and feel valued.

Kat · 27 July 2023

★★★★★ 5/5

Google

From the very start of the process, Cathey has been a delight to liaise with. No matter what questions I had, Cathey was always there to answer and did so in a professional manner.PositiveProfessionalism

Luisa · 22 June 2021

★★★★★ 5/5

Google

Would 100% recommend Leaders, very professional. Megan Filkins was incredibly helpful and quick to answer any questions I had!

Skye · 25 April 2023

★★★★★ 5/5

Google

Leaders Bromley have just successfully let my property for me again, second year running - would like to thank Fiona Minnett for all of her hard work in these challenging times - well done

Jenson · 31 March 2021