Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt was a great experience with Leaders and we ended up shortlisting the first property viewed through them. Will and Cathey were very prompt and responsive. Thanks for the experience!PositiveResponsiveness, Quality, Professionalism
Dripto · 22 June 2021
Agent replied · 21 June 2024
Dear Dripto Ganguly!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bromley branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleI have been very impressed by Leaders Bromley branch. I rang to express interest in a property and Cathey Cullum arranged the prompt viewing and sent through all the information. Will Melhuish accompanied me on the viewing and was friendly, professional and very patient while I walked through all the rooms, several times. He was very efficient at helping me secure the property, sorting out all the paperwork and keeping me informed of progress. All in all they both made it a very painless and quick process and I am looking forward to moving in next week.PositiveResponsiveness, Quality, Professionalism
Angela · 22 June 2021
Agent replied · 21 June 2024
Dear Angela
Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that Cathey and Will could provide you with a great service that you were happy with.
We hope you will be happy in your new home.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI've been in the process of trying to rent a flat for a couple of months and Leaders have been the best with me by far, Will and Cathey understand I'm a first time renter and have both been very patient and understanding with me as I've gone through the process. They've helped a great deal and if all goes to plan, they will have helped me find my first home of my own. Will definitely recommend Leaders to my friends.PositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 22 June 2021
Agent replied · 21 June 2024
Dear Jonathan Trainor,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Bromley. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleNikita has been so helpful to me during recent weeks, with tenants not paying rent!
I am so grateful to her for all the work she has put in to this.
Regards
Sue Marlowe ( landlord )
Sue · 9 February 2020
Agent replied
Hi Sue, thank you for your review, its a shame to read that the Tenant has not been paying rent but we are so pleased that you have found Nikita to be so supportive during your experience with Leaders Bromley. Kind Regards, Leaders
★★★★★ 5/5
GoogleMy experience of dealing with leaders was a pleasant experience and one I would recommend it to anyone looking to buy or rent a property. From start to finish will and cathey were so responsive and so easy to deal with and made the process so smooth and easy and really care about putting you in the right home and giving you all the info as I asked a lot of questions and they were more than happy to help. 10/10 service from will and cathey.
DC3 · 16 May 2021
Agent replied
Dear Dc3 Carpentry,
Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI can thoroughly recommend Leaders Bromley for any house sale. I have been dealing with Adrian Burch who has been brilliant throughout the time he took to sell my house. He is professional yet friendly, understanding and kept me up to date with every single viewing and feedback. If you are looking to sell your house, please look no further. Adrian and his team will not disappoint you.
Beverley · 15 March 2020
★★★★★ 5/5
GoogleJake Marin showed us round the property that we rent at the moment. We'd gone into the letting agent on the off chance and this property had just gone back on the market and Jake was happy enough to show us round that day on a last minute appointment. He was already there when we arrived and very polite and friendly when showing us around the property.
Toni · 9 February 2020
★★★★★ 5/5
GoogleJake Marin showed us round the property that we rent at the moment. We'd gone into the letting agent on the off chance and this property had just gone back on the market and Jake was happy enough to show us round that day on a last minute appointment. He was already there when we arrived and very polite and friendly when showing us around the property.
Toni · 10 December 2019
★★★★★ 5/5
GoogleI registered my details with Leaders today and William Melhuish was polite and helpful and matched suitable properties to my needs. He was a pleasure to deal with.PositiveResponsiveness, Professionalism
Alice · 22 June 2021
Agent replied · 21 June 2024
Hi Alice Gordon,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Bromley. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWill and Cathey were very approachable and welcoming for myself and my partner. Their service was very efficient and overall a fantastic experience. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Leo · 27 August 2021
Agent replied · 26 August 2024
Dear Leo Macdonald,
Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe are renters in the Bromley area and have had a very positive experience with our Property Manager, Toni Hartwell. She has always been very helpful and extremely quick by way of response, but I must make particular mention that during the course of Pandemic she has been unfailingly kind in her manner and quick to help. She has truly helped during a time of significant burden and her customer services skills have been second-to-none. An asset indeed to Leaders.
Rebecca · 11 October 2020
Agent replied
Hi Rebecca Byers!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleIn my opinion the service we are receiving from Leaders Agency is the best. I am saying this because every time we nedeed to fix or to ask about some things regarding the property the responce came promptly. Miss Helena Smith is always really helpful and is taking the time to explain things in a way that we understand. So yes, only good things to say.
Mariana · 9 February 2020
★★★★★ 5/5
GoogleI was very happy with the service that I received at Leaders , I would happily recommend them to anyone. I have to say Hannah made me feel very settled and she was my main contact.
Natalie · 9 February 2019
Agent replied
Hi Natalie, thank you so much for your positive comments about Leaders Bromley! We're so happy to read that you were pleased with the service you received and that Natalie was able to help make you feel so settled. Our customers recommendations mean a lot to us as a business and we're thrilled that we have been able to earn yours in this instance. We will pass your comments onto Natalie and the team who we know will be delighted to have received such a great review. Kind Regards, Leaders
★★★★★ 5/5
GoogleFriendly, efficient, prompt and helpful, Toni Hartwell has been all of the above and more - thank you!
Lisa Payne was friendly, efficient and helpful, very much appreciated!PositiveValue
Kate · 22 June 2021
Agent replied · 21 June 2024
Hi Kate Richards,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Bromley branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWill and Cathey were very approachable and welcoming for myself and my partner. Their service was very efficient and overall a fantastic experience. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Leo · 22 June 2021
Agent replied · 21 June 2024
Dear Leo Macdonald,
Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleJust awesome seeking a flat/house to let and have had some not so nice experiences, then I went to view a property handled by this company very friendly and professional service.
The young lady Hannah was excellent and what she does very pleasant and patient from the start and my wife is not easy.massive thanks to her for helping us move into are Dream home.
Anthony · 9 February 2020
★★★★★ 5/5
GoogleI just want to say thank you to Leaders for the excellent, high quality service provided, especially by Helena throughout my property search. A shining example of what customer service should be like with great communication, attention to detail. patience, and consideration throughout also. Will most certainly be recommending their service to others and will look to work with Helena and Leaders in the future. Thanks once again!
L · 13 August 2022
Agent replied
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleGreat team! I have asked Leaders for help finding property several times over the past few years and they are always super helpful and friendly, especially Cathey who goes out of her way to help.
Debbie · 9 February 2019
Agent replied
Hi Debbie, we are so happy to hear that you have found the team at Bromley to be so great throughout your property searches over the years, we're pleased that they have been able to help you. We will pass your comments onto Cathey and the team so they are aware of your thanks for their support. Kind Regards, Leaders
★★★★★ 1/5
GoogleVery dissapointing estate agents, dont waste your time with them at all! We called and enquired about a property and they said theyd get back to us. They have our mobile number and email but have not been in touch at all. They dont even give you a courtasy call to let you know whats going on (like working on contacting the landlord) or send you an email to let you know what properties they have available to let. We feel brushed off and like they are not trying to find us a property but rather mocking us and our budget. I spoke to two different agents neither of which have been in touch. The property is available in April but as it's not one that will add to their current targets I guess we are not important enough for them to contact us or send us a list of properties. Utterly useless and you feel like a target rather then a person. Don't bother!
M · 15 March 2020
Agent replied
Dear Sir/Madam, we are saddened to see that our Leaders team in Bromley has received a low star rating. Whilst we are unable to locate you on our system we would of course welcome the opportunity to see if there is any way we can turn your experience with us around. We do take all feedback extremely seriously and if you are happy to do so then please feel free to contact us at customerrelations@lrg.co.uk or 01344 753104. Kind regards Customer Relations Team
★★★★★ 5/5
GoogleMegan helped us get the flat we liked and facilitated through the whole process of affordability and related checks. Overall the business was very professional, I would definitely go with them again.
David · 17 November 2024
Agent replied · 8 December 2024
Dear David Addis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently moved from another country with my family and I was searching for a property to rent in Bromley. Megan Filkins from Leaders has been an absolutely fantastic, she made the whole process so easy for us. She kept me updated at every step and completed the contract very quickly. Her efficiency and professionalism is very much appreciated. Thank you!
Nagarajan · 4 March 2023
Agent replied
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders have been managing the letting of my property since I first moved overseas in 2003. During this time, I've received nothing but excellent service from Helena Smith and her team. Any property issues have been promptly addressed, ranging from dealing with appliance breakdowns to problem tenants (fortunately there haven't been many of the latter). I would recommend them in a heartbeat.
Shamal · 9 February 2020
★★★★★ 5/5
GoogleWe've just moved to the UK from abroad... and after going through a nightmare with another agency it was so refreshing to work with Leaders. Will, Cathey, Toni, and Fiona have all been fantastic! They've been helpful with finding a great place to let, supportive in answering all my silly questions, and responsive to our needs. When the day comes again for me to find a new residence, I'll be contacting Leaders first!
Roderick · 19 May 2021
Agent replied
Dear Roderick Mcdougall,
Thank you for the great review of our Leaders Estate Agents Bromley team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleIn the past few years of letting our property through Leaders, it has been good to have Fiona to rely on. She's absolutely on top of things and you know that if something needs doing, it's going to get done. What more can you ask for?
Andrew · 3 February 2024
Agent replied · 24 February 2024
Dear Andrew Small
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.