Leaders Bromley reviews

★★★★★ 5/5

Google

My family received an excellent service from Megan Filkins (Negotiator) during the process of moving into our new home. Megan was very professional, warm, supportive and informative with regards to our move. She was willing to go the extra mile to support us in settling into our new home and she addressed all our concerns. I will not hesitate to recommend Megan and Leaders Letting agents to anyone looking for a new house to rent or buy.

Meshach · 26 March 2023

★★★★★ 5/5

Google

I recently connected with Leaders Lettings and Estate Agents Bromley. My assigned agent , Megan, deserves nothing but praise. Megan was the ‘face’ of this company and as such was highly impressive, responsive, efficient and quick to act. As a consequence I was able to find a brilliant property within my budget that exceeded my expectations and had a fab location. Thank you Leaders, and thank you Megan.

Nick · 21 October 2023

★★★★★ 5/5

Google

I recently moved into my new property with the help of Molly & Shuk, the ladies were absolutely amazing at making things move forward with our property. I was mainly in contact with Molly who did well to keep me updated and informed …

Bethany · 22 April 2026

★★★★★ 1/5

Google

Very disappointing experience overall. My wife and I have rented privately for a number of years and have dealt with a good few estate/lettings agents in our time and I can honestly say that we have never had to deal with a company so indifferent to the needs and rights of their customers and who show not only a lack of regard but a lack of respect towards the very customers that keep them in business. We ended our six year tenancy of a property marketed by Leaders to move into our new home recently and I get the distinct impression that by doing so we were putting them to great inconvenience and this is why the customer service had completely dropped off as a result. As prospective new tenants with money to spend we were initially offered good levels of service but once you decide to move on you are dropped like a hot rock with little to no regard. We were stopped monies from our deposit due to some "cleaning" being required which I wholeheartedly oppose as the condition that we left the property in was cleaner and better maintained than when we initially moved in. Unfortunately with these guys you have not a leg to stand on and simply have to take whatever balance of YOUR deposit money they deign to allow you to have back unless you wish to take the matter further with the people from the deposit scheme which could take who knows how long ? Leaders have left us with a very negative impression of their company and practices and the abiding feeling that they are completely biased toward landlords and hold little to no regard for tenants whatsoever. My advice to anyone looking to rent a property marketed by Leaders is simply Don't. There is no shortage of estate or lettings agents out there so do some homework , read some reviews before giving away your hard earned money as you could well face an uphill struggle getting any of it back.

James · 24 June 2022

★★★★★ 5/5

Google

I highly recommend Leaders as your letting agency. Megan was very helpful with our move from start to finish, Megan ensured we were kept up to date with every process and made what is supposed to be a very stressful time very simple and straight forward. Thank you for everything!

Serhat · 5 August 2024

★★★★★ 5/5

Google

The Bromley apartment was a great deal. Megan and Fiona were fantastic and highly professional. I must also mentioned they are very detailed without letting away every single piece of information. Overall, it was satisfactory. I do add additional 5 starz more for their exceptional value added service delivery. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Joshua · 22 May 2024

★★★★★ 5/5

Google

We recently found our next rental home through Leaders, and the experience was made incredibly smooth and stress-free, largely thanks to Molly, our Lettings Consultant. …

Thomas · 20 June 2025

★★★★★ 5/5

Google

I have used the the letting services of Leaders Bromley for about 10 years now and have always dealt with Fiona Minnett the Lettings Manager. I have found Fiona to be highly professional, commercial and trustworthy both in the sound advice she provides and the high quality of the tenants she has always secured. Fiona has an in-depth knowledge of the market, provides excellent customer service and always has her clients interests at heart. For those reasons I would have no hesitation in recommending Fiona to those seeking the type of service I describe.

Phil · 11 March 2022

★★★★★ 5/5

Google

Toni and Lisa are just wonderful. I have been with Leaders, Bromley for several years, until I moved recently. I have never felt as safe and respected as a tenant, as I did with Toni Hartwell dealing with any request professionally, effectively and quickly from the office and Lisa Payne being a friendly, reassuring face doing the bi-annual flat checks. I can whole heartedly recommend Leaders Bromley - and want to thank Toni and Lisa. Thanks Kirsty

K · 24 June 2022

★★★★★ 5/5

Google

We were very impressed by Leaders who helped us with renting and moving into our new home. All the staff were professional and knowledgeable and especially Megan who was our point of contact from start to finish and handled all our queries speedily and provided a lot of support during our move! I’d be happy to recommend Leaders and their excellent team!

Saadan · 14 October 2023

★★★★★ 4/5

Google

I was looking out for a flat to rent and contacted the Leaders. I should say it was so fast and realiable..I was able to sort out things in 2 weeks time. I am really thankful to them.Also I really appreciate the help and support from Will and Cathy in my process of finding a new flat as they were approachable and very helpful and answered all my concerns with patience and professionalism .Fiona was also of great help. Cheers team Leaders👍👍PositiveProfessionalism

Anju · 27 August 2021

★★★★★ 5/5

Google

We have used Leaders for the last couple of years and I’ve been so impressed with the service, which has been top quality. The Lettings team In Bromley are absolutely brilliant, nothing is too much for them. Toni is a total star, she is professional, efficient and so quick in responding to queries and questions. She also made the move to a different property painless and we really appreciated her kind and reassuring words. Lisa in the Lettings team is great, she did multiple property checks at our property. She’s was always on time, communicated well with us in advance and always gave us helpful advice. We are now unfortunately with different agents and hope they are as good as Leaders, who have been brilliant. A big thank you to Toni and Lisa!PositiveResponsiveness, Quality, Professionalism

Kerry · 27 August 2021

★★★★★ 5/5

Google

We dealt with Will and Cathey when we rented our new place. They were both super helpful and made us feel reassured at every step of the process. It took two weeks from our initial viewing to when we moved in. Both Will and Cathey were on hand to answer any queries we had. And the move in boxes full of useful things and snacks were a lovely touch. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism

Alison · 22 June 2022

★★★★★ 5/5

Google

The pandemic has been difficult for everyone, but the level of understanding displayed by our property manager Toni Hartwell has been nothing short of amazing. Constantly attuned to our situation, we have been kept in the loop with any changes and Toni has listened and acted on our behalf. We have been made to feel like valued individuals, not just a number on a client sheet. I cannot recommed her and this compnay enough for their work during the last 12 months. She has been our 'key worker' and made a very stressful period managable, for that we can't thank her and the team behind her enough. Thank you from our whole family!PositiveResponsiveness, Professionalism

Howard · 22 June 2021

★★★★★ 5/5

Google

Leaders have been great at looking after my rental properties. Shuk and the team have always been helpful and proactive, always finding me good tenants.

Michelle · 6 March 2026

★★★★★ 5/5

Google

Leaders were incredibly supportive and helpful in helping us find a house to rent. Special thanks to Megan for guiding us and ensuring the process was easy and efficient! We are so grateful!

Memory · 9 January 2025

★★★★★ 5/5

Google

Over many years as a landlord, I have always had a very positive experience with Leaders. Toni Hartwell has been my contact for all that time and she has always been very helpful, efficient, friendly and a pleasure to do business with. Even during the pandemic she was quick to respond and give useful advice. It is reassuring to know that I can count on her especially when rules and regulations around letting are changing fast.PositiveResponsiveness, Quality, Professionalism, Value

Maria · 22 June 2021

★★★★★ 5/5

Google

Had a great experience with Leaders - Bromley. Megan was good, helpful, and made the whole process smooth . She was always quick to respond and kept me updated every step of the way. Recommended. Thank you Megan.

ZaaZ · 26 October 2024

★★★★★ 5/5

Google

A shout out to Megan for her assistance and steering from time to time to help us with our move. She is professional, straight to the point and kind. Will definetly recommend to reach out to her if you are looking for a smooth journey.

Abhishek · 27 June 2024

★★★★★ 5/5

Google

Really clear communication and efficient process from initial interest to getting you booked in for a viewing. Harrison, who arranged my viewing, is friendly and sorted a viewing really quickly.

Matthew · 22 May 2026

★★★★★ 5/5

Google

Working with Leaders has been a breeze. As a first renter I was very apprehensive about the process and pretty clueless but they helped me sort out every single thing. Especially Megan who was always available and a call/email away whenever I needed to clarify anything. I would definitely recommend them anywhere, anytime.👍 …

Irene · 23 November 2023

★★★★★ 5/5

Google

We rented a flat from a very correct landlord, through leaders estate agents, in Beckenham for the past 4 years. The experience was positive, their visits were always scheduled, the maintenance where needed was prompt and followed, and they …

Polymath · 22 February 2026

★★★★★ 5/5

Google

Leaders helped us find our home two years ago and were professional and responsive throughout. We were recently given notice as the landlord was selling the property and Toni was excellent at helping us through the end of tenancy process. Considering we were in a pandemic she guided us safely and quickly providing us with kind, reassuring and helpful advice as we moved into our new property. Toni in the letting team is so efficient and responds to emails quickly, she has always supported us with queries I would highly recommend Toni she is excellent. Lisa who would do our property quality checks, throughout the two years, also had great advice and was available with help for any issues we had. A huge thank you to Toni and Lisa who are both great assets to Leaders.

Wendy · 11 September 2020

★★★★★ 5/5

Google

I have now lived in my rented property in Bromley for over a year now. I cannot compliment the management team, especially Toni Hartwell who is our direct link. She is professional in her manner as well as friendly and responsive to any issue raised. I have been quite surprised with their efficiency and that no issues raised has been a problem and Toni has always fixed the problem and clearly has a good working relationship with the owner of the property. I would recommend the service offered, which includes and easy link to insurance and provisions for the property. From Sue, A happy customerPositiveResponsiveness, Quality, Professionalism

Pikachtu · 27 August 2020