Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am extremely happy with the service I…
I am extremely happy with the service I am receiving from Acorn over the past 3 years. The staff are extremely friendly, professional and accommodating. Always there to help.
Audrey · 9 September 2020
Agent replied · 11 June 2024
Thank you Audrey for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you have received from us over the years. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotFull blown fraudsters, posing as realtors...
Maybe my experience is unique, but these guys are fraudsters. They collected money from me on the pretext of doing background check, came back after a month to say background check had some issues, and proceeded to pocket my 250 pounds. Hard to believe what they do is even legal in the UK. Keep your distance from these criminals, or you will live to regret it...
Kehinde · 30 May 2018
★★★★★ 5/5
TrustpilotWe had an outstanding experience from Acorn
We had an outstanding experience from Acorn. After two previous failed agents, Acorn both got us multiple viewings in the first week - and a buyer! We are delighted with their service.
Hugh · 17 July 2019
Agent replied · 11 June 2024
Dear Hugh. I am very pleased that you were happy with the service you received from our Peckham office and thank you for leaving us with a review. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe service and standard of Mr Jack Frendo it was amazing 5 ⭐️
Top in the market of Bromley !!
ΣΤΑΜΑΤΗΣ · 23 August 2024
★★★★★ 1/5
TrustpilotBad service
Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves
Martin · 19 March 2021
Agent replied · 11 June 2024
Hi Martin. I am really sorry to read your review, as this certainly does not meet the usual high standards of service from your branches. I appreciate that the damage is done now but I will speak to the individual concerned to find out what went wrong. Thank you for bringing this to my attention. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Angus · 6 August 2022
Agent replied · 11 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GooglePoor welcome, poor communication skills after consulting with their agents. Couldn't care less if I was there.
Surprised they have so many other reviews saying good things.
Don't waste your time.
Harris · 13 June 2019
Agent replied · 11 June 2024
Dear "Harris", I am very sorry to read this and can assure you that we do care. Would you be able to email me the specifics of your issue so that I can investigate please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Sam · 27 June 2023
Agent replied · 11 June 2024
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
★★★★★ 5/5
TrustpilotGreat communication and updates.Very…
Great communication and updates.Very professional from start to finish
John · 26 April 2023
Agent replied · 11 June 2024
Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotGreat guy
Davide from the London Bridge branch was incredibly helpful when I popped in to sign a few documents.
Ryan · 25 May 2022
Agent replied · 11 June 2024
Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExceptional Service!
Exceptional service! After an initial misunderstanding I was completely surprised when the group managing director called me to personally apologise for any misunderstanding and who then resolved my query immediately. Really impressed that the man at the top took the time to make sure I was a happy and satisfied customer - so can't recommend Langford Russell Bromley (The Acorn Group) highly enough!
Vernon · 13 June 2017
★★★★★ 5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Mr · 7 February 2023
Agent replied · 11 June 2024
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
★★★★★ 3/5
TrustpilotMiss communication on the day
A very limited service.
Steven · 18 August 2023
Agent replied · 11 June 2024
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
TrustpilotAcorn found us a tenant for our flat
Acorn found us a tenant for our flat, who was a joy to have, spotlessly clean tenantThank youTony
Anthony · 13 August 2024
★★★★★ 4/5
TrustpilotGood experience with my agent Amelia
Good experience with my agent Amelia, always very helpful and communicated well
ExclusivelyMe · 19 November 2022
Agent replied · 11 June 2024
we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review
★★★★★ 5/5
TrustpilotAcorn Eltham.
Acorn Eltham.Brilliant service and excellent professionalismDominic in particular was so helpful progressing the sale of our house.I would highly recommend this estate agents
Kim · 16 April 2021
Agent replied · 11 June 2024
Thank you Kim for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dominic. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI am very pleased with the services offered, a very good team, efficient and fast. I received a lot of help and advice. Thanks a lot
Florin · 12 June 2020
Agent replied · 11 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Selajdin · 2 April 2022
Agent replied · 11 June 2024
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended professional service from start to finish
Susan · 29 November 2024
★★★★★ 4/5
GoogleMel has been helpful and accommodating during our viewings.
Cynthia · 13 June 2019
★★★★★ 5/5
TrustpilotManaged expectations
Managed expectations, complete oversight from start to end and made the journey stress free.
James · 15 February 2022
Agent replied · 11 June 2024
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotReally appreciate the extra effort put…
Really appreciate the extra effort put in by Jamie Perrin at the Catford office to help me with emergency repairs! 🙂
The · 29 July 2020
Agent replied · 11 June 2024
Thank you Jungle Room for leaving us a great review. So pleased that Jamie was able to help you with this. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotNever answer emails… have been emailing…
Never answer emails… have been emailing for two weeks now and still no response!
Hadley · 2 December 2021
Agent replied · 13 June 2024
Hi Hadley. I am sorry to read your review and will speak to those involved. I will contact you directly when I have investigated further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
TrustpilotKind , quick , professional
Love how quick and smoothly everything went from viewing to reference. Always reply quickly. Highly recommend!
Dawid · 16 June 2021
Agent replied · 11 June 2024
Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
