5/5
GoogleLauren was very helpful in finding the right property for us. Once we had the right property to rent the whole process has gone through very quickly and without hassle.
Trusted Agent profile · Bromley
Langford Russell Bromley reviews
★★★★★
753 reviews across 2 platforms
19-23 Masons Hill, Bromley, BR2 9HD
Langford Russell's office in Bromley, at 19-23 Masons Hill, is rated 3.9 out of 5 across 753 reviews on two platforms, including 265 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
Awards
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
Google2/5
TrustpilotGenerally fine, but painfully slow at releasing deposit.
Generally fine, however our erstwhile landlords approved the condition that we left the flat in nearly 6 weeks ago. We are still waiting for Acorn to release our deposit.It has been waiting for a manager's sign-off for over two weeks.
Agent replied · 11 June 2024
Hi John D. Sorry to read this. Would you be able to email me the full address please and I will chase this up and find out what is happening. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleI was really impressed with them. Abbie Bullard and the manager Paul could not have been better. They arranged all the viewings and carried them out. We were kept informed of every offer in the early stages and then once it was under offer they were fantastic. Abbie chased everyone in the chain at every opportunity and informed us at all stages. She was persistent in finding out what was going on. I cannot fault them. Worth every penny.
5/5
GoogleExceptional service from the guys at Langford Russell based in Bromley. As first time buyers looking for a new home in Bromley we registered to all the estate agents in Bromley and were very disappointed with a lot of the other estate agents around. We registered with Langford Russell first and glad we stuck with them. Paul in particular has been a massive help finding us the property we ended up purchasing and guiding us through the new process. Although there were some complications with the buying process, the Langford Russell team were always there to keep up to date and keep the ball rolling. Highly recommend!
1/5
TrustpilotNot professional, lie, threatening, unskilled
Not professional, threatening, doesn't give out the right information, lie to tenant and lie to landlord just for their own benefit so bad for both side really. I got told off, threaten and accused of not being grateful because they believe that THEY CALLED to give me a good suggestion as they believe they were doings me a favor as a result of me asking questions on some sensitive issue which i'd like to know more information on before making decision. Inventory check is not accurate and use a twist in wording to charge you. Property manager is amateur and poorly trained and bad communication. Threatening, charge twice for fee by mistake and didn't even realise or check until I raised the issue , rude and raise their voice when being challenge with some questions and facts and threatening you that you will be charged a lot of amount if you don't listen or so things their way .. but can't answer any of your questions
3/5
TrustpilotSlow and average.
Only effective once commission is on the line.
Agent replied · 23 August 2024
Hello and sorry to read your review of the experience you received. I can see that you are currently purchasing through us so have asked the branch to reach out to you to deal with any issues you may have. Thanks
5/5
GoogleExcellent service from Jack Rampling, very professional, courteous and very proactive in keeping us informed of progress with our house sale.
Agent replied · 11 June 2024
Thank you Ian for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotVery good service overall
Very good service overall. I used this company for renting out a property. Excellent staff: Mauricio, Deven and Mia. I would recommend this estate agent.
5/5
TrustpilotWe have worked with acorn for four…
We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.
Agent replied · 11 June 2024
Thanks Oliver for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotRubbish
Rubbish. Never deal with this agency. They are liars and brigands. They will mix all your documents, instead of your name you will get someone else name. Instead of your one price you was agreed in a contract you will receive totally different one in your contract. Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager. I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service. Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!
5/5
TrustpilotI just sold my house in Dartford…
I just sold my house in Dartford through Acorn, it was a smooth transaction in a tricky market. It was excellently handled by Katlyn from the Dartford Branch.
Agent replied · 11 June 2024
Thank you Paul for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Katlyn at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotI’m very satisfied with this branch
I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week
Agent replied · 11 June 2024
Thank you Sophie for leaving us a review of your experience with our Dartford office. We are really happy that you were pleased with the service you received from Harry and hope the move goes well. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAgency didn't bother turning up for a…
Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.
Agent replied · 11 June 2024
Hi Lou. I am sorry to read this but am unable to find you on our system to investigate further. Could you please drop me a line with the details so that I can speak to those involved. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotAcorn worst agency ever!!!
They don’t have the choice to put 0-star. It’s the worst agency I met , after they get the money for the rent,they forget that you exist as tenant. They don’t want to pay for fix or replace stuff at home .
Agent replied · 11 June 2024
Dear Ioannis. I am sadden to read to your review as having looked at the file notes, I can see that whenever you have raised and issue our team have dealt with it swiftly. I am also aware that there has been an issue with the fridge and I can only apologise for the delays with its replacement. Unfortunately, we have to receive instructions from the landlord before replacing major items like this and they have been slow to respond. Again, I can see from our notes that we have not "forgotten" you and have been keeping you updated. I understand that the fridge should be replaced today or tomorrow. Apologies again. Andrew Roberts - Customer Relations Manager - The Acorn Group
5/5
Trustpilotexcellent service like to say a massive…
excellent service like to say a massive thank you to wiliam C he got it done
Agent replied · 11 June 2024
Hi S Jones, thank you for your5 Star review! We're thrilled to hear that William provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
4/5
TrustpilotIt was a pleasure to view the property…
It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.
Agent replied · 11 June 2024
Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services
5/5
GoogleSelling my home was easy with Langford Russel bromley, sold my house with no issues could not asked for a better team of people very professional and helpful. Will recommend to friends and family and will always use in future.
Agent replied · 11 June 2024
Thank you Jamie for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAbbie was great, she was the agent on the property we were buying and she got everyone organised, kept everyone informed and really kept the chain moving. Thanks!
5/5
TrustpilotBeverley and Team provide and excellent…
Beverley and Team provide and excellent service.
Agent replied · 11 June 2024
Thanks Michael for acknowledging the service provided by Beverley and her colleagues.
1/5
TrustpilotOutlandish quotes for work that was never done
Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.
Agent replied · 11 June 2024
12/12 We have now spoken and your points raised have been taken on board. A refund has been arranged for you following our discussions. Thanks. AndrewHi Abhi. I have checked our records and cannot find a record for you as a landlord from the limited details you have provided. Would you be able to contact me please on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk, so that I might be able to help you. Thanks. Andrew Roberts - Customer Relations Manager.
5/5
TrustpilotVery helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.
Agent replied · 11 June 2024
Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services
5/5
GoogleAbbie and the team at Bromley Langford Russell have been brilliant, we would definitely recommend them and use them again. They get 5 stars from us.
5/5
TrustpilotI had a great experience with Shirin…
I had a great experience with Shirin from Acorn Estate Agents. She was very helpful, friendly and informative throughout my viewings and moving date. Thank you for all your assistance in finding the perfect place for me.
Agent replied · 11 June 2024
Thank you Ripley for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAcorn did everything possible to ensure…
Acorn did everything possible to ensure completion date was preserved when the solicitor threw a spanner in the works night before exchange was due to take place.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Langford Russell Bromley
How many reviews does Langford Russell Bromley have?
Langford Russell's Bromley office has 753 reviews across two platforms: 265 on Google, 488 on Trustpilot (across the whole business).
What is Langford Russell Bromley's rating?
Langford Russell Bromley is rated 3.9 out of 5 across all 753 reviews, and 4.8 out of 5 on Google from 265 reviews.
Has Langford Russell won any awards?
Yes. In The Trusted Agent 2026 awards: Langford Russell, Bromley won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Where is Langford Russell's Bromley office?
Langford Russell Bromley, 19-23 Masons Hill, Bromley, BR2 9HD.
