Langford Russell Bromley reviews

★★★★★ 5/5

Google

Had such a positive experience dealing with Langford Russell, Bradley in particular. Overall my cousin and I found the perfect flat with Bradley's help. We have now been living in the flat about 2 weeks and I couldn't have wished for a more pleasant experience for my first time renting. Everything regarding referencing etc was all done within a timely manor, any questions and concerns we had were all answered and we had a responce almost immediately. I am also very confident in saying if we had any issues in the next few months I know Bradley would be more than happy to help us out! I would most definitely recommed Langford Russel and most certainly reach out to Bradley again in the future! Thank you 👍

Chloe · 13 June 2019

★★★★★ 5/5

Google

We would highly recommend Langford Russell, they are very professional and give a very personal service,they kept us informed every step of the way, keeping us positive,nothing was too much trouble for them 😀 …

Sue · 12 June 2022

★★★★★ 5/5

Trustpilot

Great service from Naomi May during the…

Great service from Naomi May during the relet of our property in Bermondsey.

Nigel · 15 March 2024

★★★★★ 2/5

Trustpilot

Incredibly poor experience as a tenant

Incredibly poor experience as a tenant. Consistently not answering to emails, many broken promises and frustration. After a month in the flat, some things promised to be fixed when we moved in are still broken. Takes a lot of time and effort to deal with, avoid if possible.

Renato · 25 March 2019

★★★★★ 5/5

Trustpilot

Energy and enthusiasmKevin Ashton at the Brockley branch of…

Kevin Ashton at Acorn's Brockley branch displays both energy and enthusiasm. Terrific service. A super-speedy bunch of offers resulted in a painless sale. Cannot fault him or his branch.

Antony · 28 November 2024

★★★★★ 1/5

Trustpilot

This was by far the worst tenancy and…

This was by far the worst tenancy and property management experience I have ever endured in my 10 years of living in London and now Sutton at Northumberland House. I have recruited roles in PM and can assure you that the standard of property management is exceptionally low, it was rarely visited, and security was frequently used to fill in the gaps. It takes months for anything to get fixed and communication is at a minimum. Tenants should be at the heart of the business, not a number and forgotten about. My advice would be to go to a more reputable property agent. Avoid, you will regret dealing with them...

Chloe · 20 August 2018

★★★★★ 1/5

Trustpilot

Unprofessional liars who try to take your money before an offer is even accepted

A very unprofessional company with very unprofessional staff, Nicholas impartcular. I asked to put an offer on a flat. An email was sent immediately telling to make an offer and to transfer £500 deposit. Of course I was not going to give them my money until and offer was accepted. I never got a response from the email so emailed him to confirm he had received it. Still nothing. After not hearing from him at all for two days I called the office and spoke to A colleague who said it was pending and Nicholas would call me. 2 days later my boyfriend called up to chase the offer again. Nicholas then lied to my boyfriend and said he had already called me to tell me our offer hadnt been accepted. He then spoke to me very rudely still saying he had called me to tell me that. Such a liar and totally rubbish at his job. Stay clear of these and I’m now really glad that I didn’t get the flat as having this company as your estate agent would be a nightmare.

Kat · 15 July 2018

★★★★★ 1/5

Trustpilot

Professional thieves!!! Beware of them.

Guys, please don't go near them. They took my £250 pounds . Told me they are checking my preference for over a month. They tell lies, unprofessional, raised their voice when talking to you. Push you around themselves. They are fraudsters, posing under letting disguise. I promise them I'll get my money back. They wasted our time chasing refrence. We spent one month and some days trying to rent from them. Not knowing, thru have already given the house to someone else, while they made us chase after nothing. They work together with FCC paragon. Doing nothing, but rip people off their had earned money. I wish there's no star to describe them.

Abosede · 25 June 2018

★★★★★ 5/5

Google

Being a first time buyer for us was a daunting process. Our viewing at the first property with Langford Russell was unfortunately not the one for us but Abbie our estate agent brought along other options that might of been of interest, in our preferred area and within budget. With no pressure from Abbie we decided to view another property she recommended and in the end resulting in being the one we purchased. From the offer being accepted till the day we picked up the keys Abbie and the rest of the team were very efficient, helpful and all round amazing with any queries all problems we had. Informative, dedicated to providing great customer service and making the whole experience of purchasing our first home and easy and exciting experience.

Richard · 13 June 2018

★★★★★ 1/5

Trustpilot

I am following up to my prior review to…

I am following up to my prior review to let everyone know that Acorn continues to drop the ball. After the last episode - where they managed somehow to 'forget' about an ongoing lease renewal I had asked them to take care of, letting the matter slip well into the renewal period and then failing to address with me or my tenant any of my tenants comments on the terms of the lease - I now find myself having to apologise to my tenant for their incompetence. I have now returned from a business trip to find a letter dated February 26, indicating that they still had not received my instruction to complete the legally mandated gas inspection. In fact, I had instructed them, in an email dated Feb 18, which I have since forwarded to them.To their credit, the manager did contact me following my last review to apologise and offer a very small discount off their renewal fee (which was very high considering it's simply some paperwork for a renewal). And he was able to do something to ensure the agent in charge of my account sprung into action. But this was only because of his intervention.At the end of the day, Acorn can't keep tabs on anything they touch. I would strongly caution against using them. My only reservation is that the entire estate/rental agency industry is rife with incompetence, so I don't know if other agencies will be better. I do believe the industry is in need of greater regulation and oversight.

Tim · 8 March 2018

★★★★★ 5/5

Google

Lauren was very helpful in finding the right property for us. Once we had the right property to rent the whole process has gone through very quickly and without hassle.

Ian · 13 June 2019

★★★★★ 2/5

Trustpilot

Generally fine, but painfully slow at releasing deposit.

Generally fine, however our erstwhile landlords approved the condition that we left the flat in nearly 6 weeks ago. We are still waiting for Acorn to release our deposit.It has been waiting for a manager's sign-off for over two weeks.

JOHN · 24 March 2021

★★★★★ 5/5

Google

I was really impressed with them. Abbie Bullard and the manager Paul could not have been better. They arranged all the viewings and carried them out. We were kept informed of every offer in the early stages and then once it was under offer they were fantastic. Abbie chased everyone in the chain at every opportunity and informed us at all stages. She was persistent in finding out what was going on. I cannot fault them. Worth every penny.

Trisha · 13 June 2018

★★★★★ 5/5

Google

Exceptional service from the guys at Langford Russell based in Bromley. As first time buyers looking for a new home in Bromley we registered to all the estate agents in Bromley and were very disappointed with a lot of the other estate agents around. We registered with Langford Russell first and glad we stuck with them. Paul in particular has been a massive help finding us the property we ended up purchasing and guiding us through the new process. Although there were some complications with the buying process, the Langford Russell team were always there to keep up to date and keep the ball rolling. Highly recommend!

Nicole · 13 June 2017

★★★★★ 3/5

Trustpilot

Slow and average.

Only effective once commission is on the line.

Sbrighton · 4 May 2024

★★★★★ 1/5

Trustpilot

Not professional, lie, threatening, unskilled

Not professional, threatening, doesn't give out the right information, lie to tenant and lie to landlord just for their own benefit so bad for both side really. I got told off, threaten and accused of not being grateful because they believe that THEY CALLED to give me a good suggestion as they believe they were doings me a favor as a result of me asking questions on some sensitive issue which i'd like to know more information on before making decision. Inventory check is not accurate and use a twist in wording to charge you. Property manager is amateur and poorly trained and bad communication. Threatening, charge twice for fee by mistake and didn't even realise or check until I raised the issue , rude and raise their voice when being challenge with some questions and facts and threatening you that you will be charged a lot of amount if you don't listen or so things their way .. but can't answer any of your questions

Amanda · 9 May 2017

★★★★★ 5/5

Google

Excellent service from Jack Rampling, very professional, courteous and very proactive in keeping us informed of progress with our house sale.

Ian · 12 June 2023

★★★★★ 5/5

Trustpilot

We have worked with acorn for four…

We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.

Oliver · 28 July 2022

★★★★★ 1/5

Trustpilot

Rubbish

Rubbish. Never deal with this agency. They are liars and brigands. They will mix all your documents, instead of your name you will get someone else name. Instead of your one price you was agreed in a contract you will receive totally different one in your contract. Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager. I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service. Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!

Romans · 20 December 2013

★★★★★ 5/5

Trustpilot

I just sold my house in Dartford…

I just sold my house in Dartford through Acorn, it was a smooth transaction in a tricky market. It was excellently handled by Katlyn from the Dartford Branch.

Paul · 14 October 2022

★★★★★ 5/5

Trustpilot

I’m very satisfied with this branch

I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week

Sophie · 28 January 2021

★★★★★ 1/5

Trustpilot

Agency didn't bother turning up for a…

Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.

Lou · 27 November 2020

★★★★★ 1/5

Trustpilot

Acorn worst agency ever!!!

They don’t have the choice to put 0-star. It’s the worst agency I met , after they get the money for the rent,they forget that you exist as tenant. They don’t want to pay for fix or replace stuff at home .

Ioannis · 19 December 2019

★★★★★ 5/5

Trustpilot

excellent service like to say a massive…

excellent service like to say a massive thank you to wiliam C he got it done

S · 26 September 2023