Langford Russell reviews

★★★★★ 5/5

Google

Had a great experience with renting my first property with the assistance of Senior Lettings Negotiator, Lizzie Chin. She been great throughout the process (which has been very quick) and we are happily settling into our new home. Renting is completely new territory for me and my partner, so Lizzie offered us guidance and support right from the beginning. Thank you for finding us our lovely flat and dealing with our constant phone calls! I wish you all the best Lizzie. An extra thanks to all the rest of the team who took my messages and sent them onto Lizzie. Can only remember the names of Libby who took us for our viewing, Tom and Jack. Thank you all.

Jodie · 2 April 2026

★★★★★ 5/5

Google

We rented our property through Langford Russell Bromley and our letting negotiator was Adonis Bajraktari. We had a very positive experience working with him. He was very punctual, pleasant and available at all times. We were impressed to see that he even worked on weekends to make sure things happen smoothly. He was able to build up a meaningful dialog between us and the land lord and we appreciate his negotiation skills. We thank Adonis for being friendly and very supportive throughout and wish him all the best.

Shania · 16 March 2026

★★★★★ 5/5

Google

Lizzie Chin was the agent I dealt with when I rented property in Bromley. Lizzie went above and beyond to help. I am new to the rental market but Lizzie answered everything I needed to know. Some of my questions may have been trivial - not knowing the rental market process - but not to Lizzie. I can't thank her enough for securing me the flat and giving me all the help and assistance I needed. Thank you, Sylvia

Sylvia · 19 March 2026

★★★★★ 1/5

Google

LR Bromley managed my property last year and charged nearly £200 for the checkout service. The checkout report looked very professional, with plenty of photos and written comments. As I do not live that area, I relied heavily on their report and their email summary when assessing the condition. Based on this, I only charged the tenant for a few missing items. However, when a different staff member later arranged viewings for new tenants, I was informed that the condition was actually very poor and required a professional clean. There were also obvious dents and scratches on the walls that needed repainting. This was very surprising given how positive the checkout report had appeared. The person who conducted the later viewing commented that the previous management work had not been done properly, although he did not realise at the time that it was handled by their own company. This makes me question the quality and consistency of their service. I have since moved to another property management company.

Harry · 16 February 2026

★★★★★ 5/5

Google

Adonis has been absolutely fantastic throughout our letting process. As we are new to the country, we had many questions, and he was incredibly patient, responsive, and supportive every step of the way. What truly stood out was his dedication, he continued to assist us and answer our queries while he was on holiday which we were very grateful for. We would highly recommend him to anyone looking for a reliable and attentive letting agent.

Heather · 16 March 2026

★★★★★ 5/5

Google

I recommend Lizzie to any client, organisation or company! Very helpful, very kind and supportive. She made sure everything went soo well and kept reassuring us with everything. It was amazing to have her as our nagotiator from Bromley and we really like our new place.

Kumeil · 26 March 2026

★★★★★ 5/5

Google

Looking for a new place to live is daunting and stressful, but Lizzie made the process a stress free and positive experience by keeping us informed of new places to view. Her professional attitude from start to finish was exemplary.

Angela · 16 February 2026

★★★★★ 5/5

Google

I had a fantastic experience with Adonis from start to finish. He was professional, responsive, and genuinely helpful throughout the entire process. Adonis made what can often be a stressful experience feel smooth and straightforward.

Frankie · 16 March 2026

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL!

GRAVESEND OFFICE AWLFUL SERVICE (OR SHOULD WE SAY LACK OF SERVICE) FROM THEM!If we could give them 0 stars we would!Kevin the sales manager was suppose to be valuing our property on Saturday 19/10/2024 at 11am, however even though this date & time was confirmed by email, we got a voicemail asking to change the time, we then got a text stating the original date & time! When we called the office to find out what was going on, no one knew anything about it & then we got a phone call from Kevin on the day of valuation saying he had no idea where that information came from & after taking loads of details from us, he said he would be with us at 11am, if the traffic was ok.25 minutes after the time Kevin was due we got a phone call from the office stating he had broken down!!, cannot understand why he didn’t have the courtesy to call us himself! The office said someone will call us on the Monday to rebook an appointment, this never happened, we did not receive an apology from Kevin & considering he is suppose to be a manager, he should have at least contacted us explaining himself! We have not heard from him or the office again.Absolutely unprofessional & so much negativity even before they crossed our threshold! We would never recommend Acorn following this awful experience!

Diane · 4 November 2024

★★★★★ 5/5

Google

I recently had the pleasure of communicating with the Langford Russel team while we're looking for a suitable property for us. I can't recommend them highly enough. They truly excelled in what can often be a stressful process. Their responsiveness and willingness to accommodate our needs made a significant difference. They consistently updated us with the latest properties, ensuring we never missed out on great opportunities. I value their dedication and expertise, and I genuinely appreciate their support throughout the entire journey. If you’re in need of a reliable real estate team, Langford Russel is the way to go!

Kristine · 9 October 2024

★★★★★ 5/5

Google

Having had the disappointment of my property purchase falling through, my family and I had to resort to another plan - to rent. Enter James ('Ben White' from Arsenal FC lookalike) who took us for the initial lettings viewing, and Jack. Absolute Dynamic Duo - helping us to secure our Plan B. Have to say that when we needed support during the lettings process, Jack was phenomenal! Always calm, knowledgeable and reassuring. Lord Alan Sugar would do well to secure Jack as his next Apprentice!

Angela · 23 September 2024

★★★★★ 5/5

Google

We sold our flat with Langford Russell after an unsuccessful attempt with a competitor and also an online agent. We wish we'd have gone with them at the start! Jake and Tom were able to secure us two different buyers (after one fell through) and were fantastic at keeping us updated throughout and getting the sale over the line. We would have no hesitation in recommending them to anyone struggling with what seems like an unsellable property!

Jessica · 26 October 2024

★★★★★ 5/5

Google

Great Estate Agents. Found me my dream home really quickly. Followed up with me on a regular basis and liaised well with my selling agent and solicitors to get things completed. Thomas and Jake were always polite, helpful and quick to assist throughout the process. Really happy with the service they provided. Thankyou.

Regina · 26 July 2025

★★★★★ 2/5

Trustpilot

Disappointing selling experience

I was trying to sell my flat using the Acorn Peckham Estate Agent. I was disappointed in the service. - The flat wasn't valued correctly, delaying the amount of time it was on the market at the right price. This should have been an honest conversation with me up front. I would have welcomed that. - There were lots of system errors initially which again delayed my property being listed.- During the negotiation process I was assured that I would be speaking to the manager of the branch on a weekly basis. This didn't ever happen. - I never felt there was particularly fast feedback on viewings with clear recommendations for how to address for the next viewing.

Sam · 30 June 2024

★★★★★ 1/5

Trustpilot

Acorn - terrible agent

Joy Davies, is one of the worst agent I have met. Very rude, aggressive and uses scare methods to getting her way. How is this person still employed here? The lies that she tells to try to get her way is shocking. Don't use her there are better people to speak with there.

Customer · 14 April 2026

★★★★★ 1/5

Trustpilot

Very disappointing experience with…

Very disappointing experience with Acorn Estate Agents. As a landlord, I found their management service highly unprofessional, dodgy, manipulative and poorly handled. There were deductions made from my rental income that were not clearly authorised or properly communicated, which caused unnecessary frustration and a serious loss of trust.

Omo · 20 May 2026

★★★★★ 5/5

Google

Our agent Lizzie Chin was really amazing. She would always answer my calls or then call back if busy. Thank you Lizzie

Elizabeth · 2 April 2026

★★★★★ 5/5

Trustpilot

Efficient and thoughtful

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.

Rosemak · 21 May 2024

★★★★★ 2/5

Trustpilot

Internal and external comms need drastic improvement

We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly keeping us updated on progress. With Acorn, we were passed from one person to another and never had a specific point of contact. I have to say Nathan was really good and I would have given him an excellent rating (the only reason I'm giving them two stars overall) but everyone else we dealt with was completely clueless. One of the workers kept getting the terms 'exchange' and 'complete' muddled so I kept having to correct her (even though I don't even work in real estate). Because of this error, she panicked our sellers and told them an incorrect completion date that we'd requested, when it was actually the exchange date. Somehow, things went smoothly with the actual exchange and completion. However, I've just had a call from Acorn saying we bought our current property with them in 2021 and are we looking to move / would we be interested in a free valuation? We literally purchased the property from them and moved in two months ago...I called them to correct them and they were surprised and said there must be a problem with their "system" as it says we purchased the property in 2021. The reason I'm writing this review is to be constructive and encourage Acorn Group to offer a much more streamlined service and better training so individual staff members (and customers) know what on earth is going on when they're buying / selling houses.

Customer · 6 August 2025

★★★★★ 5/5

Google

I had the pleasure of meeting with Adonis, a standout property sales and rental specialist and I couldn’t be more impressed. From our first interaction, Adonis took the time to understand my needs and lifestyle preferences, and somehow managed to uncover a rental apartment that not only met but exceeded my expectations. The space was beautifully maintained, well-located, and offered exceptional value, ticking boxes I hadn’t even considered. I highly recommend Adonis at Langford Russell (Bromley Office) to anyone looking for a property expert who genuinely goes above and beyond. A brilliant experience from start to finish.

-_- · 26 July 2025

★★★★★ 1/5

Trustpilot

Worst of the worst

Worst of the worst. Tried to sell me insurance and when I confronted them as this is not required by law , they tried to extort it by making me sign a waiver which creates a different legal basis , when I told that that this too isn't required by law and illegal to enforce, they made everything possible to make the rent hard. In each step I came back just by following the law so in the end they tried to erase my holding deposit and gain money out of a moving date that was days before I even moved in. This is a scam agency

Gilles · 18 August 2026

★★★★★ 5/5

Trustpilot

Esther Kerenge has been excellent

I've been very impressed with Esther Kerenge, who took over as my property manager for my rental in London. Since she came on board, she's followed up directly with my tenants to manage the handover of the broadband contract, and she's been proactive about getting my appliance insurance paperwork properly logged with Acorn, including making sure she has direct access to the insurers should anything need handling. We're also working together to keep all the safety certificates up to date and my property folio in good order, especially with the Tenants' Rights legislation that came into force in May 2026.

Denise · 16 August 2026

★★★★★ 1/5

Trustpilot

Typical estate agent just about do a job! Leave you with the mess

Typical estate agent. Do half a job to earn a living. Don't know what's going on pretty much most of the time. Told by kieran & some regional manager sale had been finalised on 2 different occasions to then be told there solicitors are not ready. Avoid the truth at all costs. After sale care what is that! Would not recommend Acorn and estate agent (Kieran)

Stewart · 10 November 2024

★★★★★ 5/5

Google

Lizzie was extremely helpful throughout the entire movein process. The team were well organised, making everything smooth and stress-free.

Francis · 26 March 2026