Langford Russell Bromley reviews

★★★★★ 1/5

Trustpilot

Stay away from these cowboys

Stay away from these cowboys. Bunch of liars and useless. Had so much trouble at leaving a property I was renting because their new tenant failed to move in to a moldy house. Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters to pay bills that the property was empty. Do yourself a favour and stay away.

Elis · 22 September 2026

★★★★★ 1/5

Trustpilot

Appalling service from Acorn in…

Appalling service from Acorn in Gravesend. My husband and I were the buyers, for a property, that Acorn Gravesend were marketing. My husband and I made an offer, for the property we liked and Acorn informed us that if we wished for our offer to be accepted, by the sellers, then we would need to use Acorn/Langford & Russell as our agents. As we loved the house, we agreed to proceed with this condition. Thereafter we made a second visit, to the house we was buying, and we asked the sellers if this was the case … which they stated was not the case and in fact would of preferred we used Wards (which was already lined up) as they are a lot more efficient etc.

Sophie · 21 June 2025

★★★★★ 5/5

Trustpilot

Excellent communication and service!

Very pleased with the service!Big thank you to Mark Sugarman, Kieran Thomas and Rachel Smith for their support with the transaction!I am a first time buyer and when I first called to enquire about viewing the property, I spoke to mark who was very warm, bubbly and friendly. He called me regularly to keep me updated on progress which was appreciated. He made sure I was happy and addressed any concerns/questions I had. When I viewed the property, Kieran Thomas showed me around and answered all my questions really well. He was patient, I didn’t feel rushed at all! Kieran made sure I’d seen everything I wanted to see and had enough information about the property and the area. Also, he was friendly and dropped me from the viewing back to the town centre saving me a 30 min walk.Towards the end of the transaction, Rachel kept me updated via phone and the case management system. She was polite and the notes I’d receive were very useful and kept me well informed. When we had blockers (things holding us up) Rachel would push to get things progressed faster.They all made it as stress free as possible! Excellent customer service

Victoria · 21 February 2024

★★★★★ 5/5

Google

I was very impressed with LR Bromley on our recent house sale. Jack Rampling was professional, knowledgeable and helpful all the way through. I was with a different agent before LR who really didn’t do a great job, so I was grateful for LR who came in, brought all the LR agents from all branches round, understood my needs, managed expectations and sold my house for a great price on the FIRST weekend they had it listed after 4 months of stagnation with another agent. Jake, the manager, was polite and kept in touch also to make sure all was going smooth. The communication was great throughout conveyancing too. Special shoutout to Rebecca too who helped with all the documentation, printing!! and updates through the process! Well done LR. Highly recommended.

Alex · 12 February 2024

★★★★★ 5/5

Google

Brilliant every step of the way! Adonis went above and beyond to help me find the exact place I was looking for.

Shahrian · 16 February 2026

★★★★★ 5/5

Trustpilot

Dammy was incredible

Dammy was incredible, he was so diligent in making sure that all the T’s were crossed and I’s were dotted to make the sale and purchase progress. He replied to every email, phone call, chased up solicitors, helped me complete legal documents. Without him the sale wouldn’t have gone through and he was far more conscientious than my solicitors in following everything up. I thoroughly recommend Dammy 100%. He is also very upbeat and positive, you really feel he has your back during such a stressful time. Best estate agent ever, he really is fantastic.

Sarah · 15 January 2024

★★★★★ 5/5

Google

I recently purchased my house through Langford Russell and cannot recommend Jake and Jack Rampling enough. They showed me a good selection of relevant properties and once I found the one I wanted were super efficient and effective in getting the sale through super speedily (in just 8 weeks from having my offer accepted). They made useful recommendations, ensured things were moving and kept me and my solicitor well informed throughout the process - it was genuinely seamless. When the time comes to sell I won’t hesitate to use them again.

Clare · 13 January 2024

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn for selling your property. Arikson Franco was absolutely fantastic at getting a lot of quality viewings - people who were genuinely interested in the property and who could put decent offers. They are definitely ahead of their competitors in the market with the quality of delivering what they promise. They are the best in South East I just can't recommend them enough. Arikson Franco is an absolute Super Star 🌟 Thank you so much for all your help and efforts for getting this across the line.

Evelina · 28 December 2023

★★★★★ 5/5

Google

Jack Frendo was the best estate agent I have dealt with since moving to London in 2020. He was kind, helpful and patient. Unlike other estate agents, he wasn’t pushy, gave he us open and honest answers to any questions myself and my flat mate had. With not being from the local area, Jack really understood our circumstances and went above and beyond to make sure all parties in the process were happy before progressing! I wouldn’t recommend another estate agent enough, he really takes time to get to know you as a person and help and support you every step of the way. He was always at the end of the phone to answer any questions we had. Thanks to Jack, myself and my housemate have got the most gorgeous flat, in the area we wanted and within our budget. We can’t wait to move in!

Georgia · 14 December 2023

★★★★★ 1/5

Trustpilot

Part 2 as promised

I guess this is a monthly update to the still on- going 'Joy' of renting via Acorn.I stand by my 1st review and I will stand by this one... I will not remove just because you want me to.I will start by saying there is a property file with Medway Council if you become the future Tenant of this house.. there has been previous contact made for you, I've now vacated for 3 1/2 weeks the house sits empty.Also love nothing more than walking to booked viewings when nobody arrives! Brilliant waste of time. To the one person viewing who walked out after saying to much work.. I salute you sir your correct.No further on for a useful meaningful solution, there have been viewings and offers made to the landlord for said house on market which has been on market since 19th October.. but the offers not accepted even at a higher rate of rental than I paid, guess when someone who doesn't live there still pays rent why would you want to, so easier to refusing future viewings and making myself available until its returned in April.In the same hand I'm certainly not going to be scrubbing anymore damp/mould off walls which is clearly not the 'condensation how you live lines' might be something more to do with water ingress... like the stains on bedroom ceilings not made good... certainly not something that I will sorting. Check the GSC for this house as the recommendations for age of boiler from the proper Gas safety test have clearly been ignored it's not been serviced for many years of which a landlord is legally responsible to service his boiler (it's 30 plus years old!) There was supposed to be a mutual date set for an early end of tenancy, my reasons for early ending were repeated non repairs and false Gas safety certificates.I'm in process of compiling my report to Housing Ombudsman, broken locks will be refitted and the keys for said lock returned in April.I'm sure next update will follow as this is the 'gift' that just keeps giving...

Fiona · 29 November 2023

★★★★★ 5/5

Trustpilot

I was very pleased with Acron

I was very pleased with Acron; William who had initiated the property sale, was excellent and was great in his approach and handling at the start. Daniel Langiano, who followed this through, was brilliant as he had a difficult task but persisted and handled the sale with great professionalism and sensitivity. Dan kept us updated through great communication and, at the same time, made sure proper processes were followed. We were grateful for his help to see this through completion

Deepak · 24 November 2023

★★★★★ 5/5

Google

After months of searching for the perfect property to rent, it started to feel like we were asking for too much. However, as soon as we were introduced to Jack Frendo at Langford Russell this was possible for us! All of our needs were met. We were honestly blown away with how smooth the whole process turned out to be. Jack has been soo friendly, approachable and professional! Whenever we had any questions or queries Jack always responded within a timely manner and also kept us up to date throughout the entire process. Jack’s style of communication allows room for you to feel at ease because we knew everything was in good hands. We would not hesitate to recommend Langford Russell to any buyer or seller - You will be in good hands!

Isis · 15 October 2023

★★★★★ 5/5

Trustpilot

My new Flat 😁

I’ve been in the process of buying a flat, and had numerous challenges along the way. However two agents in particular Kieron and More recently Remmi have been ABSOLUTELY AMAZING AND SOO HELPFUL. They’ve been with me every step of the way and made sure there was no issues and if there was any they’d do their utmost best to rectify this for me. Thanks

Daniel · 1 August 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!!

Avoid at all costs!!Acorn, or is it A Con, and especially Sales Manager William Cornwell at their Gravesend branch, should be avoided if you’re keen to sell your property. Although William has now transferred to Acorn Strood branch, he was meant to have handled our property sale and purchase of another property also sold via Acorn. Both fell through due to a multitude of issues badly handled by William and Acorn. This must have cost them in excess of £15,000 in sales fee earnings. Lies after lies and excuses that we caught him/them out on and just a lot of big words with no substance. Many mistakes were made and the communication was aside from full of fibs and bs, just plain awful. Unprofessional and amateurish from an allegedly experienced manager, but also shocking from an established agency like Acorn. After 5+ months on their books, in excess of 25 viewings and only 1 meaningful offer, our buyer pulled out and informed Acorn/William on a Thursday afternoon, no information was shared with us. We contacted our buyers directly a day later as we were ready to proceed and they told us they had withdrawn the day before. William doesn’t work Fridays so he replied to our email request for explanations on the Saturday with more fibs and excuses and said he’d get the property back on the market and crack on with finding us a new buyer. William also said he had an interested potential buyer already, but no viewing was booked in at all. Just another lie!The Thursday after, almost a week after he knew our buyers had withdrawn, our property was still showing on their sales platforms as SOLD STC despite we again on the Monday before had given instruction to reduce the price. Needless to say that we terminated our agreement with Acorn immediately and sent an email expressing our disappointment, but guess what? No reply of course. Cowardly sticking his/their head in the sand and simply just removing our property this morning. A formal complaint is being processed, but save yourself the agony and frustration by using a different and proper professional agency.

Jan · 28 September 2023

★★★★★ 5/5

Google

I chose Langford Russell over all other Estate Agents within the Bromley & Beckenham area primarily because of their ability to understand the market dynamics. LR has just sold the final property within my portfolio and this is as a result of the branch manager Jake Fahey driving his team in a positive manner that recognised my needs but also that of LR. Jake’s interpersonal skills are exceptional and as such his enthusiasm has rubbed off on his sales team. Without question I’d highly recommend Langford Russell and you can be assured that Jake and his team will focus on the sale of your property !

Philip · 15 September 2023

★★★★★ 5/5

Trustpilot

Acorn Strood - Outstanding Service

Alesha from Acorn from start to finish was professional, supportive and always available for us. Alesha gave us more than 100% attention at all times we never had to chase anything Alesha always updated us and pushed for everything we wanted and needed. The service from Alesha was outstanding and I would recommend to anyone to get in touch with Alesha if you are looking to move. We can’t thank Alesha enough for everything. Without Alesha our move would not be possible. Thank you.

Erin · 8 September 2023

★★★★★ 5/5

Google

Lizzy was really helpful through our letting process, thank you.

Jessica · 2 April 2026

★★★★★ 5/5

Google

Jack was invaluable at getting our flat efficiently marketed and exchanged! He was diligent and professional throughout the process.

Clelia · 16 January 2026

★★★★★ 5/5

Trustpilot

Friendly, helpful estate agents

I would like to thank Kelly and her team at Acorn estate agents for all their hard work. My mother-in-law’s retirement flat had proved to hard to sell due to the age restrictions on retirement flats, and the fact that there are so many choices of retirement flats on the market in our area. She certainly had her work cut out for her!Kelly always stayed in touch and kept us up to date on all the viewings they had of the flat and the feedback they received back. If Kelly wasn’t available when I called the office, someone always tried to deal with my query, or if they couldn’t help got Kelly to call back when she was available.She would certainly be the first person I went if I needed to sell my property.

Pauline · 1 August 2023

★★★★★ 5/5

Trustpilot

We had a great experience with Acorn…

We had a great experience with Acorn after having not such a good experience with another estate agent. They were on the ball with the local market, priced the house correctly and actually sold the house three times due to the rise in interest rates and buyers having their mortgage offers pulled. We were kept informed of what was happening and Amelia and Katlyn were excellent and reassuring at a very stressful time. We have recommended them to neighbours who have also used them and sold after being let down by another agent. Excellent service.

Paula · 19 July 2023

★★★★★ 5/5

Google

⭐ Fantastic Service from Start to Finish I exchanged yesterday and worked with Jake, the Bromley manager, and Tom, who …

Sandra · 16 December 2025

★★★★★ 5/5

Google

From Day 1, Jack and the team have demonstrated exceptional professionalism, knowledge and full dedication to help me and my partner get a suitable property as per our needs. Jack has always been friendly, approachable and has responded very promptly to all our requests. Whenever I reached out to him, either via phone or email, he was quick to respond and provided timely updates throughout the entire process. This level of communication gave me peace of mind, knowing that I was in good hands. He truly went above and beyond to ensure our experience was nothing short of amazing. I would not hesitate to work with him and the team again in the future, and I am grateful for their outstanding support.

Eanjila · 17 July 2023

★★★★★ 5/5

Trustpilot

Thanks Amelia

We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it.

Michael · 14 July 2023

★★★★★ 5/5

Google

Jack is a true professional. He is thorough and follows up on everything he promises. After viewing countless flats, I immediately settled on the apartment right after my viewing with Jack. Great guy and fantastic brand champion. Kudos to James too. James was new to team at my viewing and I am positive he will go very far. Great team!

LL · 23 August 2024