Langford Russell Bromley reviews

★★★★★ 5/5

Trustpilot

Acorn and Amelia Giles: A Home Sale Savior

We were in a tight spot after attempting to sell our house privately, with the short chain on the brink of collapse. Thankfully, we made the decision to turn to Acorn for assistance, and that's when Amelia Giles came to our rescue.We were amazed by Amelia's prompt response as she arrived at our house the very next day. She wasted no time in taking high-quality photos, organising viewings, and attracting offers. Within just two weeks of reaching out to her, we had multiple offers on the table. It was truly impressive.Throughout the entire process, Amelia remained proactive and took charge. She consistently followed up with all three solicitors involved in the chain, ensuring that everything was progressing smoothly. Her dedication and attentiveness were truly commendable.While it is true that using Acorn incurred a fee we would have avoided had we continued with our private sale, we firmly believe that our house would not have sold if it weren't for Acorn and, in particular, Amelia's exceptional services. The money we spent on their assistance was undoubtedly well worth it.We highly recommend Acorn, and if you're lucky enough to work with Amelia Giles, you can rest assured that your home sale is in capable hands. Thank you, Acorn, and a special thank you to Amelia for saving our home sale and making the entire process hassle-free!

Eamon · 13 June 2023

★★★★★ 5/5

Google

I just want to say a huge thank you to Jake at Langford Russell Bromley. I have bought and sold a number of properties over the years and this was by far the best customer service I have ever had. Jake went out of his way to keep me updated on my sale, was always incredibly helpful and professional, and generally made the whole process run as smoothly as possible. Also thank you to Georgia and Jack, who took my many phone calls with endless patience and understanding. And to all of you for doing all those viewings!

Sue · 12 June 2023

★★★★★ 5/5

Google

We had a wonderful experience with this agency. From the very beginning Mr Jack Frendo was very prompt and helpful. Initially while we were not in UK he was easily reachable by email and booked us for viewings. Once we agreed upon a listing he explained the entire process really well as we were new to the system. Even at thebstage of referencing he helped in every way he could. Overall, the entire process was streamlined and I strongly recommend this agency to let any property in this area.

Shuaib · 12 June 2023

★★★★★ 5/5

Google

Jack Rampling at Langford Russell stepped into the breach after we had a terrible experience with another anonymous Bromley estate agency. Where our previous estate agent was lethargic, non-communicative, and added no value to the point of being un-professional/useless, Jack was the exact opposite: proactive, enthusiastic, and regularly provided updates and evidence of chasing solicitors/Buyer throughout our sale process. Jack immediately understood the features and selling points of our flat and how to market it. Our Buyer was the first person Jack brought to the flat on day 1 of viewings and he got an offer from them soon after. Jack's efforts did not let up until we Completed, and we will always be very grateful to Jack and the team at Langford Russell.

HighlandPhoenix · 12 June 2023

★★★★★ 5/5

Trustpilot

Thank you Nikola and Sevya for your…

Thank you Nikola and Sevya for your great help🌸🌸🌸 Amazing people. I bought a house and rented out another one, and they found wonderful tenants. It’s been a great pleasure working with them. 100% trustworthy.

Guniz · 1 May 2026

★★★★★ 5/5

Google

Lizzie Chan was an exceptional lettings negotiator, professional, responsive, and always proactive. She made the entire process smooth and stress-free.

Manya · 16 December 2025

★★★★★ 1/5

Trustpilot

Property Manager Gisella Rappa is…

Property Manager Gisella Rappa is unprofessional and incompetent. She does not liaise properly and timely between landlord and tenants. She also provides misleading information. If you are a landlord or tenant, please beware with her.

Claudia · 27 April 2026

★★★★★ 5/5

Google

I’ve recently found a lovely home thanks to Adonis Bajraktari. He really helped and was there every step of the way! It was a seamless service and I am very grateful for all the guidance and help !

Vanessa · 2 April 2026

★★★★★ 1/5

Trustpilot

Not trustworthy, commission focused not client

After using their service unsuccessfully I was contacted by a seller of a property I had previously fell in love with but had been told by agent William, that it had been sold separate from Acorn. The seller informed me the property was not sold but in fact very much available and that he had been informed by William that I did not want the property and had ignored calls and emails. William did this because he was pushing the seller to accept an offer 20 grand under the asking price which came from another Acorn client. The seller discovered the deceit when a man knocked on his door and informed him that Acorn was refusing him a viewing to the property. I was ignored by William when I sent a confronting email, and the complaints staff member sent a very feeble sorry but not sorry because you should have put an offer in regardless email. I would advise Acorn to resolve this issue with the seller who has lost out on 20 grand and time waiting for another buyer while I have already exchanged elsewhere. I would also advise to keep better tabs on your staff to prevent acts of deceit for the gain of additional commission.

Beverley · 11 May 2023

★★★★★ 5/5

Google

Very proactive team. Jack was able to find a beautiful family to rent our home.

Sandra · 16 January 2026

★★★★★ 5/5

Google

Jack is very responsive and always has patience on my enquiries. I am new to UK immigrated from Hong Kong. Everything is new to me and Jack is always willing to provide advise. Highly recommend to contact him if you want to rent or purchase property in UK, especially in Bromley. Thank you again.

Jayono2001 · 26 October 2024

★★★★★ 5/5

Trustpilot

Acorn - Louise King ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

We had sold our house with another agency summer last year, that fell through after months of delays and messing around. We had met Acorn before and parents had recently sold with them with no issue, so we called and they agreed to take us. With the mortgage rates going crazy as we went to market so things were slow, then Christmas...even slower. January, they hit the ground running and arranged some viewings, we got an offer and things went from there. We needed a quick sale as our mortgage offer on our new house would expire and with the help of Louise we actually completed a week sooner than our deadline. It was tough and im sure Louise is pleased to see the back of me, but we are forever grateful to Acorn and Louise for all your efforts and hard work! Will use Acorn again and will recommend to everyone!

Stacey · 28 March 2023

★★★★★ 5/5

Trustpilot

Fantastic first time buyer experience!

We just completed and moved into our first property in Forest Hill and have been so impressed with Adam at Acorn Sydenham during the whole buying process. Adam was amazing from day one - arranging 5 viewings in an afternoon and even giving me a lift in between a couple of properties. He was friendly and amicable but also knowledgeable on the properties shown and if unaware of something, always jotted notes down to check and respond later. When we chose a favoured property he was very flexible when we wanted to arrange second and third viewings. Through the whole process he was always organised and very responsive, providing valuable guidance and advise where needed, communicating swiftly with the seller with any clarifications we needed. From initial interest all the way through to completion he really went above and beyond for us, making our buying experience very pleasant. Adam is a great ambassador for Acorn and we would now 100% recommend Acorn after the top notch service provided to us.

Colin · 27 February 2023

★★★★★ 5/5

Trustpilot

Perfect from start to finish

Perfect from start to finish! Mark and his team were utterly brilliant throughout the process and we couldn’t recommend them more. We were delighted with the marketing (photos were amazing quality and the house sold extremely quickly), Mark was just wonderful throughout the sale process. He is an expert at what he does and he inspires total confidence: I was so grateful to have Mark guide me through the process. Really delighted that we chose Acorn Estate Agents and wouldn’t hesitate to recommend them!

Calvin · 19 February 2023

★★★★★ 5/5

Google

Have recently used Langford Russell Bromley to sell my late Uncles home. I can’t recommend the team highly enough. From the initial valuation to completion Jake, Jack and Georgia have been amazing. Highly professional and great communication. It was a bumpy ride but they were always positive and honest. There was never a time where I was unable to contact someone in the office. Wouldn’t hesitate to use them again should I ever need to.

Sharley · 12 June 2023

★★★★★ 5/5

Trustpilot

Amazing people and excellent service

We bought our flat through Acorn, and despite all the issues we experienced with our solicitors, Acorn were immensely supportive and responsive the whole time. Samantha Latham, our agent, in particular, was extremely supportive and kind to us and greatly helped us all along the way. She would sit on the phone for hours to get an update from the parties involved and give us the much needed information on the progress of our case, of which we were otherwise deprived. Acron deserve the full five star I have given them and I wouldn't hesitate to recommend their great service!

Ramin · 24 December 2022

★★★★★ 4/5

Trustpilot

Acorn Group

Chris Rolfe was extremely helpful in our time renting with Acorn Group. In the circumstances Chris was under he was supportive and responsive. Thanks for your help Chris.

Noel · 14 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Acorn Estate Agents in Stroodhe service from Acorn Estate Agents in…

The service from Acorn Estate Agents in Strood was exceptional from the start to when the house was sold. Kieran listened to what I wanted to achieve from the sale and introduced appropriate buyers. Personnel at the office always greeted me positively and queries were answered timely which kept my mind at peace during the sale process.

Tajinder · 6 July 2024

★★★★★ 5/5

Google

I had the pleasure of collaborating with Jack Fresno from Langford and Russell when renting my home in Kent. Not only I was attended with high professionalism, promptitude, courtesy, and cordiality, but he helped with my moving date and speeded up administrative formalities for a smooth moving process. Jack and the team at Langford and Russell made me feel like I am genuinely accompanied in this journey by friends. Highly recommended!

Diana · 15 September 2023

★★★★★ 5/5

Google

My experience with Jack Frendo, Langford Russell from start to finish for the letting out of my apartment has been an absolute pleasure. Jack is highly professional, most helpful and a delight to work with. He certainly has gone the extra mile! I wish Jack every success With sincere appreciation Pradeep Thatai

Pradeep · 23 September 2024

★★★★★ 5/5

Trustpilot

Selling my home

I invited several Estate Agents to my home with the aim of choosing one. Adam from Acorn was the clear favourite. Adam was very knowledgeable and knew the area having sold property nearby; he answered all my question and made me aware of things I had not even thought of; he was respectful of my home of many decades and demonstrated a real enthusiasm in making the sale. Adam reassured me that he would be involved in every step of the process including liaising with solicitors. He was true to his word as when the sale was stalling due to the solicitors, he managed to push things through to completion. Adam and Sophie understood my working situation, and were flexible in arranging viewing times. I highly recommend Acorn in Kennington, they are a professional decent organisation.

Mrs · 9 December 2022

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace. After getting pulled pillar to post with loads of different properties and then not actually getting one. The last one topped it for me and my partner after signing a tenancy agreement for one property the landlord changed his mind and then the holding fee got moved onto another property. We then signed another agreement and got the house. Even got a moving date. So we made arrangements with a removal company and both cancelled the tenancy agreements on the properties we were both in. The landlord had used two letting agency’s and dropped us too so our holding fee meant nothing. Acorn were prepared for us to be homeless. They still owe the holding fee and it’s been a month. What if we needed that for a holding fee on another property? Disgraceful

Jon · 22 November 2024

★★★★★ 5/5

Trustpilot

Top marks to Blake Kingston

Blake Kingston is the guy you want when you need help. There was a difficult tenant leaving, incurred a debt with EDF and EDF disconnected the gas supply to the property. It proved almost impossible to get it reconnected - hours of phone calls, e-mails and messages over three weeks did not work. (Avoid EDF if you can). Blake provided an enormous help and managed what I was unable to achieve. He also provided competent advice and help with several other issues - cannot praise him high enough.

Peter · 2 December 2022

★★★★★ 5/5

Trustpilot

The best Estate agents in Medway

Just about to Exchange on our property. Brilliant job done by the sales team in Rainham office, after so many letdowns by an other Estate agent who we felt did not act in our best interest, we switched to Acorn. We were taken by surprise, ACORN Estate Agents Rainham, friendly but professional the sales team got to work straight away. Great advice, superb communication throughout and they go out of the way to accommodate your requirements. Can't thank Mark and his team enough. We can't recommend them enough.

Lyn · 24 November 2022