Trusted Agent profile · Bromley
★★★★★
753 reviews across 2 platforms
19-23 Masons Hill, Bromley, BR2 9HD
Langford Russell's office in Bromley, at 19-23 Masons Hill, is rated 3.9 out of 5 across 753 reviews on two platforms, including 265 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
5/5
GoogleRecently, I had the pleasure of utilizing Langfor Russell's services, and I must commend Jack Frendo for his professionalism, promptness and assistance throughout the entire process.
Arjun, thank you for taking the time to share your positive experience with Langfor Russell's services and our team member, Jack Frendo. We are thrilled to hear that you found Jack to be professional, prompt, and helpful. Your feedback is truly appreciated. Thank you for choosing us!
1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
5/5
GoogleWe rented a property through Langford Russell Bromley, seven months earlier. Jack really helped us from the beginning to the end of the process. I would highly recommend their service.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleExcellent service from Jack Rampling. Restored my faith in estate agents. Cannot recommend there service highly enough. Will definitely be using again. Many thanks.
Annette, thank you for your kind words about Jack Rampling and our service. We are thrilled to hear that we could restore your faith in estate agents. We look forward to working with you again in the future. Thank you for recommending our service.
5/5
GoogleReally good service, communicated well and all emails and phone calls returned very quickly. Highly recommended.
Dear Claire Mitchell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with Langford Russell! Helped me and my partner though every step quickly and efficiently as Possible. Jack especially was a big help with pushing us towards the best property for us. Would definitely recommend
Thank you Reece, we are really pleased that you took the time to post a great review for office at Bromley South. Kind regards- Karen Hedges Acorn Customer Services
5/5
TrustpilotOutstanding
Outstanding, professional and honest, kepted us informed all the way through the process. Keiran and Remmi from the Strood branch are a credit to the company went above and beyond to get our sale through. If you want a professional, honest estate agent use Acorn cannot recommend them enough.
1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotSuccessful sale in difficult circumstances
Adam Priscak and fellow members of the Acorn team managed to guide us through a protracted legal process with great patience and understanding.Having found us several potential buyers we were guided through the negotiations with sensible advice and help.A good job, thanks.
Thank you so much Tim for such a great review for our Sydenham office ! Best wishes- Karen Hedges- Acorn Customer Services
5/5
GoogleGreat service from Chris and team at Langford's Bromley
Thank you Stephen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotGood overall service
Used Acorn to sell a recent property, had no forward chain. Were very easy to deal with, didn't have to chase them once. The sale was an incredibly simple one, and had very little dealings with Acorn, but whenever I did they were easy to contact, responded straight away and professional
Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAndy is incredibly helpful, understanding that buying a home is a huge deal and has shown nothing but patience during my quest to find the perfect relocation. I will be highly recommending Landford Russell in Bromley to anyone searching in the Bromley and surrounding areas.
5/5
GooglePaul and the team were extremely helpful and professional during the sale process for my property. Communication was good with regular updates on progress, viewings and offers and the sales process was conducted very efficiently. I would highly recommend the Bromley office of Langford Russell.
1/5
TrustpilotNEVER RENT VIA ACORN.
NEVER RENT VIA ACORN.We've had that 'pleasure' for nearly 5 years, Property 'Managers' (what a joke! They couldn't manage an act of tying shoelaces) are an absolute bunch of inept people, information doesn't get passed around effectively, noone gets back to you, Prop 'MANAGERS' change all the time and the conversations are repeated endlessly.GO WITH PEDDER for SOUTH LONDON.
Dear DW..I am very sorry read this review and would ideally like to investigate the issues to see what has gone wrong. Consequently, I have contacted you directly via this forum. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotWorst Estate agency in Lewisham is ACORN
Worst agency in Lewisham. It took ages to complete my checks. Since receiving my money,is not responding for 9 days already to any emails or calls . On condition they are supposed to manage the property aswell. Any landlord would be mad to trust them with MANAGEMENT.
Dear Pavlin. I am sorry to read your review and have investigated this morning. I am afraid that your emailed questions were sent to a specific property manager who was off sick. Although we have procedures in place to ensure that emails are answered in situations like this, I am afraid in this case it didn't happen. We have now taken steps to tighten up on these procedures to ensure that it wont happen again.All your questions will be answered today.Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotLauren
I had the pleasure of dealing with Chloe and the Gravesend Acorn team. They were a delight. Thank you for being positive and insightful
5/5
GoogleJack and the rest of the team were fantastic, they stayed in regular contact and made what could have been a stressful process much more relaxed. 100% recommend, thanks for all your hard work
Thank you Lauren for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and the Bromley Team. I we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotThumbs up for Acorn Estate Agents!
My partner and I recently acquired our first home. Acorn, facilitated the whole process in a very smooth manner. Communication with them was always expedite which is something you really appreciate when buying your first property as you are full of questions.
Thank you Sergio and Mariaelena for leaving us a 5* review. We are so pleased that you were happy with the service you received from our Ross at our Lewisham office and hope that you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotI contacted Acorn to value my property for rental
I contacted Acorn to value my property for rental. I found Andzelika open, honest and approachable. Any questions I have had, throughout the rental process especially as being a new landlord. The rest of the team at Rainham Branch and head office have also been helpful throughout the process. Definitely would recommend.
Thank you Angela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andzelika and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat work by the Langford Russell team! Special thanks to Adam Slaney for his help in finding a great flat, Lauren Burkin for keeping us up-to-date with the latest lettings in the area and Stacey for passing on messages in a timely manner.
5/5
TrustpilotFantastic Acorn Rainham!
We sold our house through Acorn Rainham who as a team have been fantastic!Mark dealt with our sale and was in contact with us constantly reassuring us throughout, which has been welcomed in the current climate!SUPERB EXPERIENCE I WOULD FULLY RECOMMEND!Samantha
Thank you Samantha for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mark at our Rainham office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotSteven and Jeff and all the team from…
Steven and Jeff and all the team from Acorn commercial have been fantastic over this difficult lock down period and have kept me up to date with progress at all times, no question was too small and they liaised and pushed the solicitors when needed. We would highly recommend them. Thank you so much.
Thank you Steve for leaving us a 5* review. We are really happy that you were pleased with the service you received from our Commercial Team If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Bromley won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
