Trusted Agent profile · Bromley
★★★★★
764 reviews across 2 platforms
19-23 Masons Hill, Bromley, BR2 9HD
Langford Russell's office in Bromley, at 19-23 Masons Hill, is rated 3.9 out of 5 across 764 reviews on two platforms, including 275 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely dreadful.
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !
5/5
GoogleExcellent team that supported us in a very difficult sale and never gave up! Paul was very good, always looking to solve the problem and making sure he kept an excellent buyer over a long period to finally Exchange. I can highly recommend both the New Homes Division and the Bromley Office of Langford Russell.
1/5
TrustpilotNot impressed with Acorn East Dulwich
Not impressed with Acorn East Dulwich, several elements why I would not recommend them. Mainly their lack of communication. The first thing they should ask, is the guarantor a home owner and inform the landlord that it is a multiple household application (HMO). Neither of these were asked and now 4 students who were due to move in today have to start again.
Hi Joseph. Please see my response to your co-tenant Izzy below. In my investigation into your application to rent, I am satisfied that we advised you on 16th August that the guarantor needed to be a UK homeowner. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotBest Agency, definitely recommend!
We were in a hurry for flat hunting. Then we came across with Acorn Estate Agents. The staffs were very helpful in every way and replied to our emails back right away. The staff were keen on keeping us updated with everything. We were able to eventually find a flat and settled in. Definitely recommend!
Hi Andie. Thanks for the great review of our services and so glad that we could help you with your move. I would love to know which office you dealt with though if you are able to drop me a line.Thanks Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
1/5
TrustpilotTerrible management of our property
5/5
TrustpilotWow what a team!
Wow what a team! Fantastic, enthusiastic and professional service throughout the selling process. A big SHOUTOUT to KIERAN THOMAS who went the extra mile from day one. If you’re looking for the best choose Acorn!
Thanks Julie for leaving a review of your experience. We are very pleased that you were happy with service you received from Kieran during your sale.
5/5
GoogleGeorgia from Langford Russell, Bromley, was amazing with my house sale. She went over and above to help me with contacting solicitors and getting documents completed while I was away, she was always on the ball to keep the process moving. Everyone in the office is really helpful but I couldn’t be more grateful for Georgia.
Thank you Billie for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Georgia met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotProfessional and Proactive team
From the day I called in to view my just purchased property and through out the cycle of the transaction, Layton and the Acorn team were very helpful, knowledgable, present and proactive like I have never experienced before. Will definitely recommend using Acorn. Coming back again team!
Thank you so much for a great review of our Northumberland heath office, we are delighted you were happy with the service provided by Layton and the Team> Congratulations on your New Home ! Karen Hedges Acorn Customer Services
5/5
GoogleYou meeting all the criteria to secure a property and Jack Frendo will make it less of a worry for you. The timing and communication is what I enjoyed the most in acquiring my space. Thank you LRBE.
Thank you so much for your 5 star review and for taking the time to share your experience with us. We are thrilled to hear that we were able to meet all your criteria and that Jack Frendo made the process less worrisome for you. Thank you again - Customer Services
5/5
GoogleNew to the country, new to renting, found their service to be highly efficient and their feedback super useful and informative. Bradley Gilchrist provided me with a friendly and effective service throughout. I’m generally quite paranoid about things but he managed all my queries with respect which was highly appreciated. Would recommend them (and him) to anyone who needs an agency to help guide them through the process.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAcorn have been helpful and friendly…
Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!
Thank you Annie Mae for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
TrustpilotAcorn have been helpful and friendly…
Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!
Thank you Annie Mae for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
GoogleJack F was very friendly and helped us in finding a flat. From the initial viewing the into to the final contract being signed. I would recommend Langford Russell for anyone that is looking for a new place to live.
Thank you Jack for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleWe had a great experience with Langford Russell, thanks to the excellent service from Adonis. He was helpful, professional, and always on hand to assist when needed. We really appreciated the support throughout and would 100% recommend!
4/5
TrustpilotReliable estate agent
I have used Swanley Acorn office before, hence why I used them again, and the house was sold twice within one day. Amelia bless her was very good in keeping me informed of the progress throughout. The issue laid more with both solicitors who had lost the power of communication. But I would happily use Acorn again and would recommend anyone to use them.
Thank you Michael for leaving us a positive review. We are really happy that you were pleased with the service you received from Ameila and thanks for the feedback on the solicitors. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotBest Agents we have bought through
I bought my new home via Acorn Estate Agents in dartford- Daniel the manager personally dealt with our sale and i couldn’t fault him. We had a 5 house chain and endless bumps via solicitors, daniel was the glue that held us all together and was so clear, concise and clever through out! Slick and efficient from start to finish! Thank you daniel and Acorn Dartford! Superstars!
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAn excellent experience finding a property through Langford Russell... Specifically, Melania, her hard work and dedication were second-to-none and she made the viewing and application process incredibly simple! Mel went above and beyond helping us secure a property which suited our family requirements. 10/10. Thank you Mel, From the whole family!
2/5
TrustpilotI am a very dissatisfied landlord
I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?
Hi. I am sorry to read this and more sorry to hear of the issues you are experiencing. We do have a customer services team, whose details are on the website and a live chat facility too. However, please email me at andrew.roberts@acorngroup.co.uk in the first instance and I will investigate your concerns. Thanks in advance. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe are very much satisfied to the services given by Aidan ,Langford Russel Bromley.When we came to do the viewing of the house,he given a detailed information to us ,had a friendly approach and a brilliant person.Assisted a lot through out the process and very responsive to our enquiries.So I'm also highly recommending.Thank you very much Langford Russel Bromley.
Thank you SINTO for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat buying experience. Abbie patiently put up with my fussy requests and kept me in mind when the right property came up. This personal and bespoke treatment sets the agency apart. Abbie was honest and felt I could trust her which is rare in sales. Not pushy at all. Thanks Langford Russell!
5/5
TrustpilotGreat estate agents, get the job done!
Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!
Brilliant, thanks for posting a great review. for Amelia and the Dartford Team Karen Hedges-Acorn Customer Services
5/5
TrustpilotBest estate agents
Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had
Hi Elise, Thanks for taking the time to post such a brilliant review, we really appreciate it! Karen Hedges- Acorn Customer Services
5/5
GoogleProperty match makers. As per previous reviews I second the recommendations and ratings. Words like attentive, responsive and professional are said time and again, I too have had the same experience. Thank you very much
Hello A T, thank you so much for your kind words and for taking the time to share your positive experience with us. We truly appreciate your feedback and we're delighted to hear that our team has been attentive, responsive, and professional. Thank you for choosing our services.
4/5
TrustpilotLeon in Streatham - very proactive
A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service
Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Bromley won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
