Trusted Agent profile · Bromley
★★★★★
763 reviews across 2 platforms
19-23 Masons Hill, Bromley, BR2 9HD
Langford Russell's office in Bromley, at 19-23 Masons Hill, is rated 3.9 out of 5 across 763 reviews on two platforms, including 275 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleExcellent, first class service from James Willis from the rental team in Bromley. Thanks fro all your help, we'll definitely be recommending Langford Russell and the wider Acorn group in the future.
Dear Stuart Cowell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you for the great service! Jack in Lettings was very helpful in the whole process.
Thank you Keitu for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotVery pleased with the service received…
Very pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the Grove Park team were responsive, professional and gave excellent advice. I would not hesitate to recommend for anyone looking to sell a property.
Thank you Neil, that's a super review for Charlie, Leon and the team at Grove Park. Karen Hedges Acorn Customer Services
5/5
GoogleI used Aidan when I moved home a few months ago, he provided a really excellent service and made (what could have been a very stressful move) easy and stress free. He provided brilliant advice and helped me to sort my move out quickly. He was so professional and helpful, so a big thank you from me! I would recommend him to anyone that needs to move home.PositiveResponsiveness, Professionalism
Thank you Kerry for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Aidan met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotI wouldn't extend the following praise…
I wouldn't extend the following praise to Acorn in general, especially since I had a very bad experience with their Camberwell branch, but Nicholas Henderson deserves all the praise I can give. He was alone in understanding where I was coming from and alone in actually trying to help in what was a stressful and very frustrating situation. Effectively he made good what his Camberwell colleagues ruined. Personable, with a listening ear, and very efficient too.
Thank you Hector for leaving us such a great review. We are really happy that you were pleased with the service you received from Nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotGood Tenants get treated with such little respect.
So here we are again, Part 1 of my experience renting with Acorn between April 2022 and October 2023.Signed a 2 year Tenancy in April 2022First few months were OK, straight answers from my then property manager but being totally honest nothing noteworthy to mention, she did my first inspection and was polite and plesent.Changed however in August when Jess took over! And she is still my current property manager however recently I have not been dealing with Jess!Repairs: They do not get done and left to myself as the tenant to action, 2 of which were both huge security risks!Leaking roof into 2 childrens bedrooms for approximately 5 months during winter with the Rain, this was a repair that did eventually get done 1 has remained with stained ceiling patches, the second room required a repaint by myself (wet walls, painted over wallpaper by landlord you get the picture)Broken back door due to age, this had to be covered with cardboard during an entire winter until I had it repaired in May and was even brought up on last property inspection with Jack where the bottom of door doesn't bolt in.A front door (yes front door!) Where the very aged locking latch broke and I could not close/open the door this went on for 2 weeks until I called in Emergency locksmiths at my expense, (the 'temporary repair lasted all of 3 hours where the lock was so so old they had not seen one in many years)my property manager told me to hold the catch over with tape. 4 children in the house and tape over the latch and a door visibly open to the entire road and anyone who drove past 24/7.Property manager not effective in chasing or sorting repairs at all but the best is yet to come, after the above already having happened in the place I had to call home did not feel safe anymore.2 yes 2 Fraudulent CP12's or Gas safe certificates in tenants terms, them little yearly checks we should have once a year that keep us safe with out gas appliances (my boiler is 30 plus years old and Acorn have now had the recommendations when a Gas engineer who was eventually booked for nearly a month now, more on this later)So going back to the 2 CP12s (Gas safety certificates) and here is where it becomes absolutely ridiculous.13th September I received a Gas Safety Certificate from my property manager very strange when I had had no one come to test the appliances being that I'm a tenant who lives here I would know right? (Just to clarify no one can enter my property they do not have any keys due to the broken lock that I was left to sort, Aquarius locks would not take the Rainham branch a set of keys as I had called and arranged repair 2 weeks after they were cancelled)Was straight onto the phone about the CP12 and was told it would be looked into.Less that a week later 6 days to be exact I received a 2nd fake CP12 or Gas safety certificate! Littered with as many inaccuracies as the first but at least this one had the boiler or well it might be the fire in the correct place (no real idea as even the models of either boiler or fire were incorrect)9 emails and 2 phone calls (1 of which im still waiting to this day for to be returned) on why 2 fake CP12s were sent to me.So who uncovered the truth on the Gas safe certificates you ask? NOT my property manager NOT Acorn but in steps the HSE and Gas safe register. How can a property manager disbelieve a tenant 9 times along with phone calls over something so vital? Why did it take HSE to make them listen? And realise that I am not the liar never have been never will be.Property manager Ghosts me, I email she fobs me off, I email her Senior Property Manager Tanya and the last email I sent guess it hit a nerve. Disgusting way to treat a tenants, I was already having a poor experience with repairs it was past saving. Weeks after no answers no apologies and next to no contact from Acorn. Disgusted and disappointing, I no longer have any faith/trust in Acorn and am struggling to end my tenancy but that is now for Part 2 which will follow in due course. Part 2 more lies, gameplay, a house inspection and the current repairs have been emailed a few weeks ago.Was asked to remove first review and even earlier this week was happy to oblige as I had confidence that the end was near but seems I've been deceived some more. Part 2 will follow....As I now know you read these Acorn I am once again requesting my EICR that was not given at start of tenancy the ecr was never the correct document and not one I needed.
1/5
TrustpilotJust avoid
Currently dealing with Jamie Perrin regarding a minor dispute over works done, paid, deducted etc - seems to find it utterly entertaining to send patronising, sarcastic and tedious emails and is enjoying being obnoxiously difficult over the phone. I'm not entirely sure what one gains from behaving or talking to tenants the way he does but he seriously needs some customer service training.Absolute nightmare to deal with when support is needed given current circumstances.
Dear "current tenant". I am of course sorry and surprised to read this review. As you have posted anonymously I am unable to investigate or comment further but would be very grateful if you could drop me an email with the details so that I can look into the matter. Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleThe sale was in a chain which proved to be quite problematic and stressful for people that were in it. Langford Russell managed the situation very well and everything went through in the end. Without their professional assistance the chain would have probably collapsedPositiveResponsiveness, Professionalism
Thank you Les for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotMy Overall Experience was good
My Overall Experience was good. My agents were very responsive and helpful
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from us but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFriendly, Approachable, Patient and Professional. Lauren made finding somewhere to rent much easier, listened to what we wanted and showed us the ones that matched, not filling email with any property on their list like other agents. Preferred dropping in to check up, branch staff always polite and happy to help, personal touch rather than email only like so many others.
5/5
GoogleAs first time buyers, Paul Reid made the process of buying a house so smooth for us. He responded very quickly to any queries we had by phone and email and kindly enabled us to visit the property several times before completion. We would certainly recommend Paul from Langford Russell to anyone looking to buy or sell in the Bromley area.
1/5
TrustpilotIf I could give 0 star I would.
If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.
Hi "Lala". I am of course sorry that you have felt it necessary to leave the review you have as from what I can see, the circumstances leading to your tenancy termination are very different to what you have quoted here. Not appropriate to discuss on this open forum, however, if you would like to speak to me, please call 020 8315 6929 or email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotThe Service we have received from the…fantastic
The Service we have received from the Acorn staff at the Strood office has been fantastic through out on our Sale and purchase of our new home. so much so that we are using Acorn to Sell a late family members home, and again the staff at the Welling branch have been so helpful
Thank you Georgina, that sort of feedback is so nice to hear! we are glad your experience was a positive one,Best Wishes Karen Hedges Acorn Customer Services
5/5
GoogleHad excellent service from Langford Russell, Bromley branch. No problems, they quickly booked me in for a property viewing and dealing with estate agent Jack F. was a pleasure. Would recommend.
Thanks for the fantastic feedback, James! We're thrilled to hear you had such a positive experience with our Bromley branch and Jack. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
1/5
TrustpilotUnprofessional Acorn estate agents
Acorn moved us into an unsafe, unclean property during the pandemic. The lights did not work and numerous parts of the property were rotting. The agents refused to make any changes to the property in order to make it safe. We vacated the property a month after moving in, after which they decided to try and take all of our deposit. Please do not engage with these agents!
Dear Blayne. I am sorry to read your review and genuinely sorry that you were not happy withy the service you received. I am afraid that the reality is that the property was not "unsafe" as you suggest. There were maintenance issues that you raised and we provided the landlord with estimates for consideration. In the end the landlord chose their own contractor to resolve however you would not allow access. Despite you being in a fixed term contract, we negotiated for you and early surrender of the tenancy, but you refused to pay further rent for the period you remained in the property and this amount was withheld from your deposit. If I can help further please feel free to contact me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotThank you Nicholas Henderson
Thank you Nicholas Henderson, for helping us in our search for a furnished flat. Much appreciate your swift and professional replies. Definitely recommend you. B. Miles
Thank you Britta for leaving us a 5* review. We are really happy that you were pleased with the service you received from Nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMoved recently and can't thank Abbie Bullard enough for all the hard work she put in getting us the house we wanted and progressing the sale so proactively we were able to exchange and complete on our purchase within 1 month. If I bought or sold again I would go through Abbie; she is a credit to Langford Russell.
1/5
TrustpilotDO NOT BELIEVE the fake reviews
DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review
I am sorry to read this Fiona and believe that our team have been in touch to resolve the issues. Thanks
5/5
GoogleJack Rampling has undoubtedly been the best agent I have ever had when buying or selling property. His main strength is an ability to think outside the box when solutions are needed quickly. He moves the procedure along speedily and is focussed on the interests of his client. Thoroughly recommended.
Thank you Gordon for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotMy house valuation was carried out by…Leon
My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.
Thank you Johan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleIt was a shift process right from viewing to handing over the keys to the property. All staff were friendly and always willing to help.
Dear Emmanuel Anyara Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThe worst property agency
The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.
Dear Chris, I am sorry to hear this and will investigate the issues immediately. I will contact you directly when I have an update. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotProperty left in disrepair and now being chased for money I was told I wouldn't have to pay.
After spending 6 months in a property with water coming in through the ceiling every time it rained i was given a reduction on my rent. Now I have left the property they are chasing me for this 'overdue' rent. I have also found out that the landlord wasn't informed of this or the maintenance issues within the property and the landlord is also significantly annoyed with this upon review of the internal comments. This is what happens when you continually change property managers and then leave a property without management for months. I am now seeking legal advice as my attempts to negotiate out of this have fallen on deaf ears. The issues were still not fixed when we left the property.
5/5
TrustpilotJonathan was very professional and…
Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated
Thanks William for the 5 star review. Very pleased that you were happy with the service you received from Jon!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Bromley won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
