Trusted Agent profile · Bromley
★★★★★
741 reviews across 2 platforms
19-23 Masons Hill, Bromley, BR2 9HD
Langford Russell's office in Bromley, at 19-23 Masons Hill, is rated 3.9 out of 5 across 741 reviews on two platforms, including 265 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible customer service
Terrible customer service. Unprofessional agent. Rude. Do not work with them.
Hello. I am sorry to read your review. I am unable to find you on our system, so wondered if you could get in touch to let me know where it went wrong. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotDisappointing
Staff and service is not what I would expect…disappointing
Dear Samantha. I am sorry to read your review. From what you have supplied here I am unable to see where we have let you down, but I would like to find out. Are you able to drop me a line with some details of what went wrong please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
4/5
GoogleLangford Russell (Bromley) have been excellent in understanding the client needs and been supportive throughout the process. They won't rest until they find the right property for you. Then once you found the property you like, the rest of the process is made so simple and hassle free. I would certainly recommend them.
5/5
TrustpilotBeen a pleasure working with Jamie…
Been a pleasure working with Jamie Perrin So helpful and caring!
Thank you Yoan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleLangford Russell were very helpful throughout the entire process of buying the house. We had multiple viewings and they accommodated us at all times. Very responsive and the entire process was handled professionally by Ben, Abbie and Paul. All questions and queries were answered in a timely manner. Very satisfied and highly recommended!!
4/5
GoogleReally did love the patience and understanding the agents showed me. The lateness to house viewings that was excused, and the rearranging of the appointments. They really worked with me in terms of my needs for proximity to my workplace and other aesthetic needs. Really happy with my new place.
2/5
GoogleThey forgot to attend a viewing and are difficult to contact!
Thank you Alan for taking the time to share your experience on our services. I am very sorry for the issue you encountered when booking the valuation and for the inconvenience caused. I appreciate that you have received an apology from the individual involved but I have also spoken to him and steps have been taken to ensure that a similar occurrence doesn't happen again. With regards to the ease of contact, I assume you are referring to the recorded message you receive when contacting our offices. We have had to add these to alert all customers of our policy with regards to Covid-19 but appreciate that it is a little long winded. We have made some changes to this today in order to hopefully make the customer experience better whilst still providing the guidance required. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAwful
Awful, no contact. no communication. Just take your money and forget you. Very annoying and disappointed. say one thing, do another. leaving you without a place to actually live. No updates, just shrug every issue off like its not there fault. What good is this, they are meant to manage the property.
5/5
GoogleSold my house in 10 days and were helpful and informative up to completion.
Thank you Vivien for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotNice friendly staff but could be…
Nice friendly staff but could be better. Happy with my property so far
Thank you Mohammed for the review. Your comments are noted, but would love to know how we could improve specifically. If you have a minute perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent service, letting my flat after 1 viewing
Thank you Alex for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe met with George Byrne and explained what we were after / time frames and budget - George found us exactly what we were looking for, under budget, nothing was to much trouble everything was answered within mins on email, brilliant service and highly recommended.
5/5
TrustpilotAwesome
Awesome. Good communication throughout the process
Thank you Michael for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotThank you Acorn
Thank you Acorn,
5/5
GoogleI cant fault the service that I have received - Paul, Abi and their team were consistently available and pro-active in order to ensure a swift and efficient sale of our property. I would not hesitate to recommend them :)
5/5
GoogleLovely and helpful Team; answered my many questions promptly and are always friendly. Our agent Adam Slaney, we've been dealing with has been a delight to work with. Highly recommend this branch.
5/5
GoogleI am a tenant though them, they are very quick to respond and friendly. A good and quick go between with my landlord
4/5
GoogleI am having very good experience so far. The state agent has been handling my case in a very professional manner, providing me with a prompt response to my queries.
5/5
GoogleGreat team at Langford Russell. Had prompt, expert service, especially from Bradley Gilchrist. He made my move possible and was there for me every step of the way.
5/5
GoogleVery good customer service, i am happy applying for a new tenant of langford russel, the employee Annie prialux very attentive and agile to help the customer.
5/5
GoogleVery helpful and assisted my family in searching for a suitable apartment. Great customer service and very friendly as well. Will recommend service to anyone
4/5
Googlevery proactive and always kept us updated on the market. Efficient and ensured that they contacted us with properties that match our criteria
5/5
GoogleRating only, no written review.
Dear Zack Fahey! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Jithin Tomy, Thank you for taking the time to review your recent experience you have had with our team at Langford Russell Bromley. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's Bromley office has 741 reviews across two platforms: 265 on Google, 476 on Trustpilot (across the whole business).
Langford Russell Bromley is rated 3.9 out of 5 across all 741 reviews, and 4.8 out of 5 on Google from 265 reviews.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Bromley won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Langford Russell Bromley, 19-23 Masons Hill, Bromley, BR2 9HD.
