Trusted Agent profile · Bromley
★★★★★
752 reviews across 2 platforms
422 Downham Way, Bromley, BR1 5HR
Daniels Property Services's office in Bromley, at 422 Downham Way, is rated 4.5 out of 5 across 752 reviews on two platforms, including 87 Google reviews rated 4.5.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte was on the case today to help…
Charlotte was on the case today to help with ongoing maintenance issues at my Redhill properties.
We're delighted to hear your positive feedback and many thanks for the 5* review.
5/5
TrustpilotI am landlord with choices letting…
I am landlord with choices letting agency and I would like to say thank you to Charlotte for sorting my deposit out today. I called Charlotte this morning and explained to her my situation and she sorted my problem out ASAP like she said she would. That’s what you call being professional at your job once again thanks Charlotte.
5/5
TrustpilotSam has been really helpful and quick…
Sam has been really helpful and quick to reply to my problems with my neighbours recently and hopefully the problems will be sorted now!
Thank you for your wonderful review
5/5
TrustpilotMichael was awesome to work with…
Michael was awesome to work with and helped me get my first flat. Within 24 hours of seeing the property, I had already paid my holding deposit.
5/5
TrustpilotAbsolutely amazing service
Absolutely amazing service, I have never known such efficient, polite and understanding estate agents. Especially Millie and Fahad, they were very good at communicating and very quick to respond. Highly recommend!
5/5
TrustpilotChantel was Really helpful and managed…
Chantel was Really helpful and managed to resolve our issue as quick as possible
Thank you for the lovely review!
5/5
TrustpilotEfficient, first class.
The efficiency of Johan when assisting me today was outstanding. Responses were almost immediate. Very happy with the service provided.
5/5
TrustpilotMillie and Lucy were very helpful…
Millie and Lucy were very helpful especially considering we are new to the whole process.
Thank you for the 5* review!
5/5
TrustpilotI must say Rhiannon Owens is a credit…
I must say Rhiannon Owens is a credit to choices, she is the person with whom I prefer to deal.I can be assured that she will deal promptly with any problem which arises,she always answers emails and returns telephone calls which cannot be said of all the staff.Rhiannon is always pleasant to deal with but professional.
1/5
TrustpilotAwful company
Awful company, very much like to side with greedy landlords. Rented a property for a year with them and the landlord is trying to charge for £500 for hanging a picture on the wall. Pathetic company, avoid at all costs. Now currently in dispute to try and get our deposit back, coming up to Christmas and left short of money. Landlords are trying to claim back over £1400 of an £1800 deposit yet they moved people in the next day. Only care about getting new people in and do not care about the old tenants who have been left high and dry, if the place was not suitable to live in they would not of allowed people to move in the day after we moved out. Anyone thinking of renting 53 Money Road in Caterham just be wary as the landlords are absolute crooks.In reply to the response, as letting agents you should shoulder some responsibility instead of allowing the landlord to try and claim for the betterment of the property. Your team know full well that the condition of the property is fine, yet you are basically allowing the landlord to try and get their property redecorated at our expense.Updated response - After going through the TDS dispute we were refunded £1200 or the £1380 they had tried claiming for. They like to write on here about how it is going through a TDS claim and that is that, THEY wrote the report out for the landlords knowing that there was nothing wrong with the property or anything in there, as we also got the money back as well. Please dispute everything these crooks try and take from you otherwise I dread to think how many people they rip off every day by this method.
We are very sorry if you are disappointed with any service received. Without wishing to go into too much detail about the condition of the property you have received a copy of the check out and are aware of the condition of the property. The works are being carried out around the current tenant and you have raised a dispute on the claims on TDS who will adjudicate and we will of course abide with their decision. This is the procedure for deposit returns when there are claims and we cannot do anything other than follow that procedure. If you wish to raise a formal complaint please email stephanieprior@choices.co.uk.Updated response: You have already been given all information on the landlords claim and you are disputing these claims via TDS. We do not wish to go into details in reviews but have confirmed that if you wish to raise a formal complaint you may email me on stephanieprior@choices.co.uk. Regards CHOICES Stephanie Prior Director
5/5
TrustpilotHad a water leak issue
Had a water leak issue, Amy was fantastic at handling my questions and supporting in what i needed to do. Highly recommend.
Thank you for your review
5/5
TrustpilotI must say that kellie Neal is one of…
I must say that kellie Neal is one of the best interpersonal skill in customer service I have ever experience. The promptness, the attitude, the respect and the stellar response was far too superior to the others that I have dealt with and as such I will recommend her service without a second thought to anyone who requires it.
1/5
TrustpilotTerrible attitude
Terrible attitudeNot sure if just because its Monday but ask a simple question reply "I DONT KNOW"Then how much do you earn well (VERY AGRESSIVE)?why should I tell you until i know if I would be interested in the propertyReply GOOD LUCK WITH YOUR SEARCH WE WONT HELP YOU WOW seriously i have called 10 estate agents all polite and helpful if you want bad service and clearly a bad attitude deal with choices JOKERS
I am very sorry to read this review, If you can email me on karengunner@choices.co.uk I will look into this directly. Kind regards, Karen Gunner, Customer Services Manager
4/5
TrustpilotMany thanks to Amy Francis
Many thanks to Amy Francis, Senior Portfolio manager who promptly sent a technician to solve my boiler fault. Very much appreciated her service which was ultimately satisfactory.
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
1/5
TrustpilotCOWBOY AGENTS, AVOID!!
These cowboys don't even deserve a star!! Me and my children have been left sleeping on sofas and floors whilst waiting for our deposit back. We rented 53 Money Road in Caterham and kept the property in pristine condition yet the landlord, Aarran Bailey, wants to charge us £500 for putting a nail in the wall even though there were nails in the walls when we moved in!! They want £300 for a professional clean even though they rejected my request to return to the property once my belongings had gone to have a professional clean done, they rejected as THEY MOVED PEOPLE IN THE VERY NEXT DAY. THE NEXT DAY!!! They can't be that fussed about a tiny bit of dust if they're happy to take more money, more quickly from new tenants. Absolute crooks who have caused my family stress, upset and depression. This firm are happy to side with money grabbing landlords and see children go homeless.
We are very sorry if you are disappointed with any service received. Without wishing to go into too much detail about the condition of the property you have received a copy of the check out and are aware of the condition of the property. The works are being carried out around the current tenant and you have raised a dispute on the claims on TDS who will adjudicate and we will of course abide with their decision. This is the procedure for deposit returns when there are claims and we cannot do anything other than follow that procedure. If you wish to raise a formal complaint please email stephanieprior@choices.co.uk.
5/5
TrustpilotGreat service from Beth Gage
Beth Gage is incredibly helpful and supportive with all the issues that I have raised with her - it makes such a difference when someone is understanding and shows some compassion. Can't thank her enough for her time
1/5
TrustpilotMy daughter in law paid holding deposit…
My daughter in law paid holding deposit for an apartment they told her she can move in on the Saturday sent all references correct documentation etc Saturday no answer from Ben no keys no correspondence wasted £145 on van to move . They now say she can’t have apartment and will not refund £144 she put down As a single parent to 2 toddlers this is beyond forgiveness. Won’t allow you to speak with a manager or anyone in authority how are these cowboys even registered and trading . All who have been ripped off need to complain to ombudsman its the only way to get heard and eventually get them struck off
We are very sorry to hear that your daughter in law has been disappointed and we are still working with her to try and move her as quickly as possible. Unfortunately all documents and information required for referencing were not received and we were not able to move her on Saturday. We are managing her disappointment on that currently.
5/5
TrustpilotHelpful and supportive agent
Agent Beth Gage is always very helpful and supportive and deals promptly with any issues or queries.She's also an experienced agent and gives sound advice when needed.
4/5
TrustpilotGenerally a good experience.
Generally a good experience.Sometimes a bit slow at getting back to you.Good at providing all the figures you need for HMRC accounts, which is a big time saver.In particular Amy Francis has been very helpful at replying and chasing things along, which is a great help knowing that you have a specific contact there getting things done.
5/5
TrustpilotAmy Francis:
Amy Francis:We have few buy to let property and Amy is always very good to help and to find a solution and her customer relationship skill is fantastic.She has very professional and efficient mannar that sets a high standard for others to follow.It is our good fortune that she is there for us and our properties.Dr Ahary
1/5
TrustpilotI cannot believe a company as bad as…
I cannot believe a company as bad as choices are still up and running. They should be absolutely ashamed with themselves as they are definitely the worst estate agents I have ever had to deal with. No sense of customer service or satisfaction. They don't even have the decency to contact us back even in matters of urgency. The house we are renting currently is literally breaking apart and we really need support to fix it and they are no where to be seen. Definitely not getting a pennies money worth. Do not ever even by mistake look for a house through them.
We are very sorry to hear you have been disappointed with any service received. Choices are members of The Property Ombudsman and if you wish to raise a formal complaint you can email us at compliance@choices.co.uk for a copy of the complaints procedure. If your complaint is about a deposit claim then you should raise a dispute via the appropriate Deposit scheme the details of which are found in your tenancy agreement or call Customer Services on 01737 783560 for more details.
5/5
TrustpilotAmazing people
Amazing people, that actually care about your living experience. Expert care delivered with professionalism. I have been treated very fairly by everybody I have interacted with in the office.Robyn Copperthwaite deserves a raise / Xmas bonus / both, for his attention to detail and professionalism whilst working to make my time here better for me. I could name others as well.
5/5
TrustpilotI think they were very professional
I think they were very professional, very helpful specially Shiquerah who kept me informed.I would say my experience in dealing with choices was a good one and would recommend them.,Mb
Thank you for taking the time to leave your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotVery helpful team with experience
Very helpful team with experience. They know what they’re doing and they help you with what you need and when you need. So Thank You Guys!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Daniels Property Services's Bromley office has 752 reviews across two platforms: 87 on Google, 665 on Trustpilot (across the whole business).
Daniels Property Services Bromley is rated 4.5 out of 5 across all 752 reviews, and 4.5 out of 5 on Google from 87 reviews.
Daniels Property Services Bromley, 422 Downham Way, Bromley, BR1 5HR.
