Trusted Agent profile
★★★★★
752 reviews across 2 platforms
422 Downham Way, Bromley BR1 5HR
Daniels Property Services's Bromley office at 422 Downham Way is rated 4.5 out of 5 across 752 reviews on two platforms, including 87 Google reviews rated 4.5. The 665 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleI had the pleasure of working with Ricardo during the letting process, and I couldn't be more impressed with their service. From the very beginning, he was professional, responsive, and dedicated to making the entire experience as smooth as …
Thanks Pooh
5/5
GoogleMia has been progressing our sale and has been amazing. Very professional, transparent and on the ball. Sam (the manager) also sold our property within days of listing. 5* all round.
5/5
TrustpilotA hearty thank you to Amy Francis,who…
A hearty thank you to Amy Francis,who responded to my emails quickly, very professional and patience, with issues that occur at my flat resolve within a time frame that suits myself and family...your doing great customer service Amy...keep it up....
Thank you for your review. Amy is one of the best property managers here!
5/5
TrustpilotRhiannon Owens is very effective and…
Rhiannon Owens is very effective and professional. She replies to the emails promptly and sorts the issues very fast as they arrive. She is friendly, helpful, easy to talk to and a pleasure to deal with. A very happy customer.
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
5/5
TrustpilotAs always choices estate agents have…
As always choices estate agents have been so professional, especially jade today, when she promptly returned my dropped call , polite , and friendly first class service
5/5
TrustpilotAmy Francis has been great is helping…
Amy Francis has been great is helping sorting out getting an engineer for the flat and providing a time frame. This meant we were not wasting a whole day waiting for them. She deals with your emails promptly and replies with answers either straight away or lets you know she will find out and get back to you. Happy that Amy is at the other end and know that someone will be helpful.Thanks a lot Amy
4/5
TrustpilotHave been doing better recently.
The agency has been doing better recently than previously. Communication has been better and I have been able to speak to the correct people who have been able to help me quickly with queries and followed through on providing requested information. Vicky and the team have been very help and I would like to thank them!When I first dealt with this real estate agency I experienced multiple issues. Firstly, I was dealing with multiple agents which become very confusing and i didn't know who to speak to. Secondly, I had multiple issues that needed to be fixed and things weren't followed up consistently. I was constantly chasing them for answers and when they did reply I only received answer to one of the questions. Lastly, communication was a massive problem, no reply to emails for weeks or months. I would call to follow up and even this didn't incite a reply via phone or email. However, as I said, they have been doing a lot better recently and I really hope this continues.
5/5
TrustpilotI've just renewed my participation in the ARO scheme...
I've just renewed my participation as a landlord for the rental of one of the properties I own - this is my second time with choices and the ARO scheme.
5/5
TrustpilotIt is about clients
My designated portfolio manager Robyn Copperthwaite is responsive and the explanations are clear and precise. It saves a lot of time to someone who just came to UK and does not have experience with tenancy.
5/5
TrustpilotI let my property with choices
I let my property with choices. Recently I had to contact them to sort out issues. I dealt with Rhiannon from Redhill branch. I found her to be very helpful, professional and knowledgeable. It was refreshing to deal with someone with genuine interest for a change.
Thank you for such a lovely review. Rhiannon is a new member of staff so this is great to hear. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
TrustpilotThank you to Kyla and the whole team…
Thank you to Kyla and the whole team involved in helping me make this possible your service and efficiency has been outstanding I would also personally like to thank William and Michael for everything you’re efforts I appreciate greatly 💯🙏🏾😊
5/5
TrustpilotAMY IS THE BEST !!!
Amy is the best - she is efficient and bright and cheery - nothing is too much trouble for her and she gets on with things quickly and sorts it all out - in fact she is a superstar!!!Actually she's so good i might pinch her for my company so make sure you look after her !!!As you can see we are extremely happy with the service she offers for you company.Well done to her indeedNicky Webster 73B Queens Road.E.Grinstead
5/5
TrustpilotTop service
Just wanted to say a big thank you to Amy Francis at the Redhill office for all her assistance . Sorted out all the problems for us things I thought I would have to do myself . Also a pleasure to speak to .
Thank you for the lovely review, i will ensure Amy is aware of the great service she provides. Kind regards, Karen, Customer Services Manager
5/5
TrustpilotRobyn was professional and pleasant to…
Robyn was professional and pleasant to deal with. Thank you.
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotWow.....
What can I say.... I'll start off with one member in particular, Satheeskumar - wowI've now been a tenant of choices for 18 months and the work Satheeskumar does, is amazing. We have good communication, listens to me and understands. He recently has made my kids Christmas by gaining permission for them the have a pet. That just on its own is 5 stars.Since Satheeskumar has taken over an area in the office, he's doing an amazing job and should be recognised for that. I've had my fair share of rouge estate agents and Satheeskumar has made choices better.
Thank you for taking the time to leave such a wonderful review. Kind regards, Karen Gunner
5/5
TrustpilotExtremely helpful and professional
Ethan and other staff members from Choice were extremely helpful and professional for our first home buy and negotiation with the Seller. I would like to recommend choices for the property exchange.
Thanks for the 5* review - the Crawley office are a fantastic team of staff and its always lovely to hear from satisfied clients.
5/5
TrustpilotShiquerah Smith was helpful and…
Shiquerah Smith was helpful and exhaustive with my questions
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
1/5
TrustpilotLandlords Avoid !!!!
Landlords Avoid !!!!Terrible management service by choices and rude staff ( Beth Gage) They let my house go 4 months without a gas safety certificate.the roof was leaking for four months before I had to step in and sort , because of there incompetence I had to pay 1000s to get it repaired and all the mould removed . Because of their awful management I wanted to leave choices and it cost 600 pound per property to do so . I honestly don't know how the company is still running .
1/5
TrustpilotReviewing in hopes of getting a reply
Terrible experience so far, after 2 months lack of contact constant chasing with no reply.Still waiting for an updates on a repair agreed before I moved in and work on the exterior property began with no notification, just men appearing in my window. Email x2, called x2.Hopefully this will prompt a reply.
Please can you contact me directly so I can look into your complaint on karengunner@choices.co.uk. Kind regards, Karen Gunner, Customer Services Manager
1/5
TrustpilotThis company is a textbook example of…
This company is a textbook example of how not to run a business.Terrible at getting back to you. So many wasted hours trying to get them to respond.From the number of times you have to repeat things to this company is like speaking to someone with dementia. No body seems to know what their teammate is doing.I am not sure how they have managed to get any good reviews as we certainly saw nothing worth recommending.Do yourself a favour, make the right choice by giving this company a wide berth.
1/5
GoogleAbsolutely disgusted by the customer service given by the branch manager Sam Chan Spending 6 figures with the business and the way he spoke to me over the phone made me feel really angry and that was just to book a viewing, on top of that I couldn’t hear a word he was saying probably because the phone was on loud speaker and I can hear the whole team shouting around in the background which made it difficult for us to hear each other. If a branch manager speaks rudely to you I wouldn’t expect the rest of the team to be any better. Better of purchasing else where funny enough I get a phone call the same day from The actual Sales lady and confirming that there is appointments available and explained the process much more smoother rather Sam making me feel like I’m some sort of idiot. Really surprised how Sam managed to become a branch manager with out RESPECTING a customer!!
5/5
GoogleMia was efficient and reliable. It was easy to schedule viewings with her, and she helped me find the property I was looking for.
So pleased
5/5
TrustpilotAmy Francis is amazing
Amy Francis is amazing. She is always available and prompt with an answer. She helped me with all my needs during my stay at my current place.
Amy works so very hard to ensure the highest levels of customer service, so we are delighted to read your comments and 5* review. Thank you very much!
5/5
TrustpilotEbony Ramsey is a very professional and…
Ebony Ramsey is a very professional and helpful liaison for all tenancy matters including works and legal/bureaucratic matters.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Daniels Property Services's Bromley office has 752 reviews across two platforms: 87 on Google, 665 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Daniels Property Services is rated 4.5 out of 5 across all 752 reviews, and 4.5 out of 5 on Google from 87 reviews, checked 9 October 2026.
Daniels Property Services, 422 Downham Way, Bromley BR1 5HR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.