Trusted Agent profile
★★★★★
752 reviews across 2 platforms
422 Downham Way, Bromley BR1 5HR
Daniels Property Services's Bromley office at 422 Downham Way is rated 4.5 out of 5 across 752 reviews on two platforms, including 87 Google reviews rated 4.5. The 665 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
TrustpilotRobyn Copperthwaite is the best manager…
Robyn Copperthwaite is the best manager I have worked with in the past few years! always respond to my requests on time!
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotGreat service from start to Finnish
Great service from start to Finnish, Jamie and Milly were always on call to answer any questions and dealt with all the paperwork as quickly as they could 😀 👍
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleRic was incredibly helpful in finding me the perfect room. Professional, responsive, and understanding of my needs, he made the process smooth and stress-free. Their honesty and dedication stood out, and I highly recommend him to anyone looking for a reliable property agent.
5/5
TrustpilotFab service
Had a few trouble with choices getting people out to sort things but Honestly so greatful to this lady for getting our hot water back up and running by as soon as she could. Rang up to see if they could inform landlord and it was already done and someone came out same day. Couldnt reccomend this lady enough. Thank you so much Denisa popescu
5/5
GoogleMia Antill is the agent who helped me out to find the home of my dreams. She is the kindest person I have ever known. She was very patient and positive minded. She made the whole experience easier and had always a positive word to comfort me. Thank you Mia so very much for everything.
Hi Elira, Thank you for the kind review and we are delighted you have found your dream home with us!
5/5
TrustpilotLouise, Rosie and everyone else are aces!
Always friendly, professional and personal service. Louise and Rosie have been particularly kind to me when I needed extra help with something and then when I cried because I had a mouse in the house! Vicky was also lovely when I phoned to apologise for crying and ended up crying again. You never feel like you’re bothering anyone which is brilliant!
Thank you for your review, It is lovely to hear such positive things. Kind regards, Karen Gunner, Customer Services Manager, Choices
5/5
GoogleI would like to express my gratitude to Ricardo from Daniels agent office in Downham Way for his exceptional service. He was incredibly helpful in finding and renting a home for me. Ricardo's professionalism, kindness, and respectfulness …
Thank you so much for the 5-star review! We truly appreciate your kind words and are so glad you had a great experience. Your support means a lot to us, and we hope to see you again soon!
5/5
TrustpilotAmy Francis provides good customer service!
I've had the great plessure of dealing with Amy Francis in the last few days. I was in a pretty dire situation at the flat I've just rented (broken fridge!); Amy made it a matter of priority and sought to resolve the issue quickly. She's attentive and a prompt communicator; replying to my enquiries and providing updates quickly, much to my delight. Thanks!
Thank you for your review, it is lovely to hear when our staff are resolving issues quickly and effectively. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleI've had an amazing experience with the sales in particular mia and sam for selling my house and the lettings guy Ricardo was exceptional I cannot thank them enough for selling my house and helping me rent thank you guys
5/5
TrustpilotChantell Taijaard has been very helpful…
Chantell Taijaard has been very helpful in ensuring I had a relaxing stay at my property.I had very stressful challenge until I met her through choices and with her proactive and professional approach, I got the property.She ensures you get value for your money and respond to your queries promptly with a follow until issues are resolved satisfactorily.She's client focused.Many thank Chantell and really appreciate you!
5/5
TrustpilotRobyn Copperthwaite was very helpful in…
Robyn Copperthwaite was very helpful in sorting out my worries regarding my flat. A top man indeed
Thank you for taking the time to leave a review. Kind regards, Karen Gunner, Customer Services Manager
1/5
TrustpilotHonestly must be very mismanaged
Honestly must be very mismanaged. I would steer clear of this agency if you can. No one responds to questions even though you can see that they have seen your messages. they leave you to constantly chase them up and come up with outlandish excuses as to why your real estate agent isn't available or why they keep changing. But you have to seek out this information yourself otherwise they just won't tell you. They also will bill you incorrectly and ask for way more money and then when you say its incorrect they tell you to delete the email so you delete their evidence!!
Thank you for your review, it is showing your experience relates to issues in February 2023, and I cannot locate you on our database. Please could you email me directly and I will look into your complaint on karengunner@choices.co.uk.
1/5
TrustpilotMercenary organisation with terrible customer service
It's clear from 2 years of dealing with this company that it is a shameless mercenary organisation. Its business model is designed to squeeze every penny out of tenants and landlords, via shady business practices - both at a policy level and in terms of how the staff are coached to communicate. Not only is there zero customer focus, but the way the representatives communicate with tenants is disgusting. Rude, abrasive emails from this company's staff members often includes a signoff message encouraging the reader to logon to Trust Pilot to leave a review so the representative can win an internal competition.
I am sorry if you have not been satisfied with any service provided, please can you contact me directly and I will look into your complaint: karengunner@choices.co.uk.
5/5
GoogleWe have had such an amazing experience with Daniel’s selling our property. Sam Chung has been extremely supportive throughout & only ever a phone call/email away. Thank you so much for helping us sell our home to move into our new forever home.
5/5
TrustpilotA very good customer care from Rachel…
A very good customer care from Rachel Heaney at the head office. Rachel has dealt real well with my enquiry and the correspondence has been smooth with no problems. I am glad my issue was resolved thanks to Rachel and my Landlord. Sarah
We're very pleased to hear that Rachel dealt so well with your query. Thanks very much for the 5* review.
5/5
TrustpilotFab communication, highly recommend!
I started my tenancy through choices at the top of the year and I couldn’t recommend them more. Amy Francis is our rep, she has been wonderful to communicate with and has pushed on every issue we’ve had. Couldn’t give a higher recommendation!
Amy is a valued member of our team and providing great customer service is very important to her, so we are delighted that you have taken the time to leave a 5* review. Thanks very much.
5/5
TrustpilotRobyn is very helpful
Robyn is very helpful always in terms of coordinating and scheduling with our services.
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotHad a great experience with choices
Had a great experience with choices, any issues and they get on it straight away. Special shout out to Robyn for being so attentive.
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleBrilliant assistance on selling my house provided by Sam and his team Mia and Ella at Daniels in Downham. It was efficient and effective and very quick. Very friendly team, amazing experience. I strongly recommend Daniels at Downham!
Hi Joanna, we are delighted for you and thanks for the review
1/5
TrustpilotTHIS IS A MESS OF AN ORGANISATION.
THIS IS A MESS OF AN ORGANISATION.AVOID at all cost first thing they make me come collect keys after paying over £3000 and then they tell me not ready come back 3 o’clock. I went back 3 times after and said each time we need more stuff from you rather than telling me first thing in morning, or telling me when I first attended.No one informed me anything before this day or told me what they wanted me to do. No help from anyone in office as the manager waved me out the office as quick as possible. While ignoring me pretending to be busy after telling her I would be homeless and everything is in my car waiting to be moved in as they promised me the property will be ready today.Terrible service terrible staff terrible company with zero compassion or respect treat me like an animal.They also refused to give me my initial deposit back as if I was in fault.The guy who was supposed to be helping me didn’t do nothing to help while I attended the office 4 times left it for his rude,ignorant and unhelpful manager neda.Although it not my fault I call back next day to fix it and the guy told me no we will send your big deposit back the property isn’t available for me? Sneak business the property is already gone to someone else the next day how this possible if yesterday evening it was mine.This place doesn’t deserve to be in business!!!!!
I am sorry you did not pass referencing to move into on of our properties, you could not provide any rent statement, failed the referencing criteria and could not provide a suitable guarantor therefore we were unable to let to you on this occasion. Of course, I am sorry to hear if any of the service received was less than expected.
5/5
GoogleMia looked after us during the whole process and kept in touch with feedback from viewings - we were only on the market for four weeks before we had an offer we accepted - thanks Mia
Hi Sharon, we are delighted with achieving the sale you needed and look forward to your next steps
5/5
GoogleSam Chung has been excellent in his interaction with us. He is dedicated and persistent which is what you need with an agent. He is honest and will go the extra mile to ensure you get the right property. I would and will recommend Sam to anyone looking for a property.PositiveResponsiveness, Quality, Professionalism, Value
We are so pleased to receive this excellent testimonial
5/5
TrustpilotGreat company with best people working…
Great company with best people working to help from start to finish. Everything was approached fast and easy. Thank you
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotGreat company to deal with
Great company to deal with. Rachel phoned me requesting my services (locksmith) and I have to say from beginning to end her service was 1st class. Dealt with a lot of letting agents and Choice is bar far the most efficient. Anyone thinking of renting a property from them don't hesitate, you won't be disappointed.
Thank you for your review, Rachel is a new member of the team so it is wonderful to read. Kind regards, Karen Gunner, Customer Services Manager, Choices
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Daniels Property Services's Bromley office has 752 reviews across two platforms: 87 on Google, 665 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Daniels Property Services is rated 4.5 out of 5 across all 752 reviews, and 4.5 out of 5 on Google from 87 reviews, checked 9 October 2026.
Daniels Property Services, 422 Downham Way, Bromley BR1 5HR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.