Daniels Property Services reviews

★★★★★ 3/5

Trustpilot

Landlord hiding behind letting agency

To be fair I have had to edit my review. As you will read I am very annoyed at the lack of compassion and the absolute greed and the taking advantage of a very emotional situation.I was at the understanding that the charges we received were imposed by choices letting agency but in fact it was the landlord who pushed it through. Now, choices did have to charges on within the final demand but they have agreed to refund those charges and they stipulated that they advised the landlord to drop the charges! So, it is now in the hands of the TDS (tenancy repost scheme). They will decide wether the deposit is returned. So thank you to choices for at least trying but the landlord needs to check his values!It started when we had to find a property quick for my dad as his wife (my mam) had passed away. He could not live in the marital home any more! All went well and he moved in but you go through a different estate agent first and then you encounter choices letting! Unbeknown to my family and I my dad had vascular dementia and Alzheimer’s. a lot of things happened with my dad: drinking; black eyes; wandering in the freezing cold... my mam had kept it under wraps.So we took him out and told choices the problem. They said it was no problem as long as we paid the rent until they got another tennant. Ok that’s fair we thought! But after some time we noticed someone in the flat obviously living there but we had heard nothing and then to add insult they asked for all sorts of charges because we asked to leave early because our dad was ill.These greedy low life’s are getting no more money off my dad but they are trying to keep the deposit and charge another £300 on top for landlords fees. Do not use just a web of confusion to get as much money out of you as possible. Greed!!!Ok, I know it’s not the landlords responsibility that my dad was Diagnosed with dementia and I know they probably have every right to charge £700 but what happened to giving people a break, genuine people with genuine problems! I give up! Greed has won!

Mr · 9 June 2020

★★★★★ 5/5

Google

I had a great experience with Daniels. Sam Chung was amazing and very professional and efficient (his communication is great to as he kept in contact and was quick to respond to emails). He managed to sell our house within one day of us signing onto Daniels which is absolutely amazing. Many thanks for making my sale an easy one. I would really recommend!PositiveResponsiveness, Quality, Professionalism, Value

Theofficialkamkam · 25 August 2022

★★★★★ 5/5

Google

Ricardo is very helpful and responds quite fast via emails with the best information possible.He’s very jovial and a kind person!

박재레 · 18 April 2025

★★★★★ 5/5

Trustpilot

Michael Silk is amazing

Michael Silk is amazing The amount of effort and time he put into walking me through the process is unbelievable. From the first day that we met whenever I called quick response from Michael and very helpful he is always available to provide me with the information that I needed every decision that I made, small or big, mattered to them. Not only did I feel like I had all the information I need to make those decisions, but I also felt like I was in good hands. Thank you very much.Rashmi

Rash · 17 February 2024

★★★★★ 5/5

Google

When securing a new rental property with Daniels, I dealt with Kayleigh and Taysiah at the Downham branch and I cannot commend them more highly. Although I needed to secure the tenancy to a very aggressive timescale, they made the entire process so easy with their efficiency and my target move in date was met! Excellent customer care and communication - I was kept up to date with the process every step of the way and Kayleigh even sent a message to check that the actual move all went to plan a week after I moved in. Well Done - an overall good experience.

Shan · 15 June 2019

★★★★★ 5/5

Trustpilot

It was a pleasure working alongside…

It was a pleasure working alongside Chantel, very responsive and great communication throughout. I would highly recommend her customer service, great person to work with.Look forward to working with you in the near future.Many thanks Stelios All City Locksmiths Ltd

St · 20 June 2024

★★★★★ 5/5

Trustpilot

Renting a Property

As a first time renter, I was very nervous about the whole experience. Rosie Thompson helped me through every step of the way and made it less stressful. She has been nothing but kind and polite through all encounters.

R · 21 January 2026

★★★★★ 5/5

Trustpilot

Top notch service….choices Lettings admin…

Thank you to choices Lettings admin team shannon and lucy for making this process a smooth one. They took me step by step through the referencing regardless of it being my first time renting. Fahad was amazing, his response and professionalism was top notch. I am very happy with their services, i am finally moving into my apartment.Thanks again!

Irene · 23 February 2023

★★★★★ 1/5

Trustpilot

Charlotte Gasson is the most rudest…

Charlotte Gasson is the most rudest person I have ever come across, she needs to have a lesson in customer services and to be taught to write emails properly!!!!! Been really unhelpful and couldn’t care less how she is a manager is beyond me. We have had numerous problems at this property and nothing gets resolved. Absolutely useless!

Patricia · 20 March 2023

★★★★★ 1/5

Trustpilot

Unprofessional and unhelpful

They will ignore emails and calls and the Customer Services Manager who gives a false impression by responding to negative reviews here does nothing to help resolve the issue. They act as though you a nuicence for constantly emailing, calling and reporting the same issue. In reality, if you don't constantly call and email, you get no response. No response to an email a week ago. Currently four months and still no response about an outstanding repair that was already agreed and quoted for, rather then say they won't do it they just ignore any mention. I'm unsure if they're incompetent or purposeful. The most unprofessional property management company I have dealt with.**following the reply from Karen, I have emailed you twice, you have still not helped resolve the problem and didn't bother to reply to my second email. I cc'd you in an email on 22 September, I have still not had a reply. So your response is untrue.

NT · 2 October 2024

★★★★★ 4/5

Trustpilot

Ms Chantel Taljaard is a great property manager

Ms Chantel Taljaard is absolutely a great property manager. I would like to give a 5-star rating to her for the prompt response and sense of responsibility shown by her. However, our actual property manager (not mentioning the name) has continued to show a lack of responsibility and has no patience to hear us out either.Because of the way we got treated by that person, I am not giving a 5 star rating.And I really wish Ms Chantel Taljaard to be our property manager.

Mahesh · 20 November 2023

★★★★★ 5/5

Trustpilot

I reached out and Charlotte was kind and helpful…

I was having a few problems due to me ending up in intensive care and communication from myself wasn’t possible so family tried sorting things which just ended in a massive mess of confusion but once I was well enough I reached out and Charlotte was really kind and helpful to me, replied to me and helped me sort a few things, I’m very grateful to her.

Aphoena · 4 February 2022

★★★★★ 5/5

Google

I had the privilege of Mia taking on my purchase. Mia went above and beyond. She always answered questions and was happy to do multiple viewings with me. I felt like she was always very reachable. I feel very lucky to have had her look after my purchase, especially as a first time buyer. And I wouldn't hesitate to recommend her to anyone else.

Sid · 14 June 2022

★★★★★ 5/5

Trustpilot

Rachel Nichols

"I’d like to express my gratitude to Rachel Nichols for being incredibly helpful in addressing all of my concerns. She was always quick to respond and ensured that any issues I had were resolved promptly and professionally. Her attention to detail and commitment to providing excellent service really stood out, making my experience much smoother. I highly recommend Rachel Nichols for her dedication and support!"

Helal · 30 August 2024

★★★★★ 5/5

Trustpilot

Thank you Shiquerah!

Shiquerah has gone above and beyond to solve a problem we had, extremely happy to have it all sorted before Christmas. Thank you Shiquerah!

Sarah · 23 December 2025

★★★★★ 5/5

Trustpilot

Charlotte G

Charlotte G. has just taken over the management of my property in Crawley. It was a very difficult time with tenants just being evicted, repairs to be carried out and some rush to find and install new tenants. She managed all this in about 9 days! Amazing!Also thanks to Amy who managed the house so well for several years.R,Pateman

Robert · 30 November 2022

★★★★★ 4/5

Google

So I brought my first flat through Daniels I will say the overall experience was fine I think they were having a few staff issues in the Downham branch which was apparent as one temporary member of staff said she had spoken to my solicitor …

Lewis · 16 October 2025

★★★★★ 5/5

Trustpilot

I would like to share my sincere…

I would like to share my sincere appreciation for the Rosie Thampson, Millie Lawlor, Fahad Khan and Shannan. They worked all together as an incredible team. From the very beginning, they all have been incredibly helpful, professional, and caring. Rosie always responded quickly, explained everything clearly and made me feel confident and supported throughout the entire process. Thank you very much for your support and making the process simple and easy.

Amanpreet · 17 December 2025

★★★★★ 5/5

Google

Mia was very helpful in providing me many options in available properties matching my criteria and arrange viewings in convenient days and times. She is very polite and kind, and she helps me a lot through the process of buying my first property. Thank you Mia!

Maria · 17 October 2023

★★★★★ 1/5

Google

My simple request for a probate valuation was not acted upon after two weeks waiting for the promised callback. Needless to say I will take my business elsewhere, and of course Daniels will now lose the opportunity to act as my agent in any future sale. EDIT: Three years later they leave a reply to this review. I've sold my house (using Your Move instead) and have since moved to Australia for two years before they responded. Tells you all you need to know...

Mark · 25 July 2024

★★★★★ 5/5

Google

Ricardo was very helpful and we are extremely happy with the service. Thank you!

Jana · 16 February 2026

★★★★★ 5/5

Trustpilot

RACHEL NICHOLS IS A GOD SEND!!

RACHEL NICHOLS from the Redhill branch IS A GOD SEND!!!! Every interaction I’ve had with this incredible woman has been an absolute delight. She provides the best service, constant and clear communication and emanates pure professionalism. Quick with resolutions to issues I have encountered and goes beyond that of just mere customer service.

Dwayne · 26 April 2026

★★★★★ 5/5

Trustpilot

Amy Francis

Amy Francis has been super helpful :) She has solved within a few hours what I have been chasing for two weeks. I was very frustrated but I am so grateful that it was Amy who answered my phone call this morning as thanks to her everything related to my tenancy agreement termination has been now agreed-upon. Thanks again, Amy ☺️

Patricia · 22 February 2022

★★★★★ 4/5

Trustpilot

Great service from Rhiannon

Rhiannon has been managing my property for a few months now and there have been several issues that have come up that Rhiannon has dealt with very quickly. There was some works that was required and Rhiannon made sure she was able to get the best price for me from various contractors and ensure the job was completed quickly and to the satisfaction of my tenants.

Kamal · 26 March 2021