Every review we hold for the Bristol office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleConsidering taking legal action against this agency after the worst and most appallingly incompetent experience with them this year unfortunately. If you're a landlord considering using them don't, they don't even bother conducting an inventory check between tenants and while they must charge low fees, they make their profit by never refunding the deposit despite providing no reason, just stating it will be due within 28 days which is well overdue now for myself and all my housemates.
Also trying to squeeze professionals into a student property and making them pay the full price of the council tax.. what a joke.
Edit: Legal action was not worth the time and costs but ended up footing the bill of someone else's rent and paying for toilet seats that another house sharer broke. Pi$stake. Got less than 20% of my effing deposit back.NegativeResponsiveness, Quality, Professionalism, Value
Louie · 22 June 2021
★★★★★ 5/5
GoogleSal was amazing! So friendly
Lottie · 22 February 2024
★★★★★ 5/5
GoogleLeah has been helpful over the phone and via email where she granted us an extension on our contracts saving us a lot of stress and worry. Now everything is complete we can not wait to move in
Lauren · 16 September 2019
★★★★★ 5/5
GoogleLaure Philips was very helpful sorting out a stressful issue I had. She helped solve the problem efficiently and was very understanding.
Kayleigh · 3 October 2022
★★★★★ 5/5
GoogleLaurence was very helpful and answered all my questions well
MarioRoskito · 2 October 2023
★★★★★ 5/5
GoogleCharlotte was very helpful with our recent viewing. She was able to answer all of our questions and was very nice. Good service.PositiveResponsiveness, Professionalism
Anoushka · 22 June 2022
★★★★★ 5/5
GoogleCarla was a great help! 👍 …
Oliver · 1 December 2023
★★★★★ 5/5
GoogleLooking for a flat in Bristol but live in Manchester ! Lauren has been really helpful and responsive. Having found a flat yet but assistance and advice much appreciated
Alice · 23 August 2021
★★★★★ 1/5
GoogleWorst company ever they wasted all our time saying we had a booking with the house when they hadn’t even booked us in which we found out on the day! Clearly this company is incapable of doing the simplest of tasks and caring for tenants and potential tenants which is absolutely disgusting
Rizzan · 16 September 2019
Agent replied
Dear Rizzan
Sorry to hear you had problems with your viewing request.
Please could you drop me a line at james.mason@purplefrogproperty.com with some more information about how you made your booking?
I look forward to hearing from you.
Kind regards
James Mason
★★★★★ 5/5
GoogleWe went through purple frog to sort out uni housing for the next academic year. Bec contacted us quickly and effectively to make sure all the relevant information was given. Any problems or questions we had she was quick to answer and contacted the landlord with property related questions
Aaron · 23 March 2024
★★★★★ 5/5
GoogleCharlotte was very kind and welcoming. She gave us useful information about the property and other ones we might be interested in.
Amy · 30 July 2022
★★★★★ 1/5
GoogleWorst company ever they wasted all our time saying we had a booking with the house when they hadn’t even booked us in which we found out on the day! Clearly this company is incapable of doing the simplest of tasks and caring for tenants and potential tenants which is absolutely disgusting
Ryan · 22 June 2019
Agent replied
Dear Rizzan
Sorry to hear you had problems with your viewing request.
Please could you drop me a line at james.mason@purplefrogproperty.com with some more information about how you made your booking?
I look forward to hearing from you.
Kind regards
James Mason
★★★★★ 5/5
GoogleBec and Michael were really helpful!
Millie · 1 December 2023
★★★★★ 5/5
GoogleLaurence was very friendly and nice!
Isaac · 1 December 2023
★★★★★ 5/5
GoogleCarla was really chatty and helpful, gave us all the information we could’ve needed!
Daisy · 1 May 2023
★★★★★ 4/5
GoogleNot only do they take several weeks to reply, they give their maintenance companies the wrong keys to enter the house, and are trying to blame the residents for the fact their kitchen is falling apart...
EDIT-
Although slow to reply, they have now accepted responsibility and are being brilliant in getting things fixed/apologising.
Tom · 16 September 2017
Agent replied
UPDATE:
HI Tom, thank you for also emailing me about the issues you had with the dishwasher and having to wait in for the contractor. It's great to hear that everything is getting sorted - sorry that it took a little while to get there. Also, sorry that it came across that we were blaming you for the dishwasher. That was not our intention, sorry that it came across like that.
Your help in bringing these issues to our attention has been invaluable and thanks for giving us the opportunity to set things right. I've sent you a personal email, too.
Hi Tom, sorry that I've not replied here on Google, although I understand that the Branch got in touch the day that you posted the review. Did they manage to solve the issue for you? If there's anything else that's outstanding and needs to be sorted, or you want to discuss the problems you've been experiencing, please could you drop me a line on 0121 796 0041 or email me on james.mason@purplefrogproperty.com? Best regards, James
★★★★★ 1/5
GoogleWhatever you do stay away from this agency. They will do anything to not return you the deposit . Maintenance is terrible and the staff are very bad at replying to your complaints. STAY AWAY
Carolina · 16 September 2019
★★★★★ 1/5
GoogleConduct and treatment of tenants from staff bordering on criminal!
If you want stress rent with these frogs, impossible to get your deposit back once you've moved out, unprofessional and unhelpful staff, its a racket, AVOID AVOID AVOID! Three years after renting and still no deposit back, criminal.
Easy · 16 August 2020
Agent replied
Dear Elliot
Sorry to hear that you've had problems with us. I couldn't find you listed on our tenant database.
Please could you drop me an email at james.mason@purplefrogproperty.com so I can find out what's gone wrong and see if I can set it right?
I look forward to hearing from you.
Kind regards
James Mason
james.mason@purplefrogproperty.com
★★★★★ 5/5
GoogleCarla was lovey taking us around the house. She was really easy to talk to and made it a comfortable experience!
Nadine · 30 July 2022
★★★★★ 1/5
GoogleWould not recommend to those in Bristol.
Cleaned the place to a BETTER standard than upon move in yet they still took nearly half the deposit.
When going through the ADR deposit dispute process, they blatantly lied about charges in order to try and trick the board into refunding them more than they deserved- which actually succeeded, until I filed a complaint clearly laying out how they had (clearly deliberately) fudged the numbers.
If you are truly adamant upon renting from them, make sure you take a photo of absolutely everything upon move in and move out, ensure that every sijngle correspondence is recorded in writing.
Wouldn't recommend the stress.
Alan · 30 July 2020
★★★★★ 5/5
GoogleCarla was great 👍 …
Iddmeister · 1 December 2023
★★★★★ 5/5
GoogleCarla was very informative :)
Kiah · 1 December 2023
★★★★★ 5/5
GoogleLaurence was extremely helpful and timely with his assistance. Great experience.
Radha · 30 June 2023
★★★★★ 5/5
GoogleCarla was amazing - very helpful with our viewings and answered all our questions!
Rachel · 1 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
