Purple Frog Property Bristol reviews

★★★★★ 2/5

Google

I stayed at a PurpleFrog property through September 2018 to September 2019 and the standard of communication was very poor for the entirety of the tenancy. Maintenance requests were very slow to be dealt with and we have still not received our deposit despite moving out roughly two months ago. The furniture provided was very poor quality and in the house there were two wardrobes and a bed broken as a consequence of wear and tear - we were charged excessively for the replacement of these with higher quality alternatives. After renting a property from a private landlord for over a month now the experience has been very different. I would never recommend Purple Frog as there are much better agencies and methods of renting in the city of Bristol.

C · 4 June 2020

★★★★★ 5/5

Google

Katie was super helpful - fast, easy, and well informed

Syd · 9 July 2023

★★★★★ 5/5

Google

After leaving my details with these guys Charlotte was great getting in contact with me to help find a flat.

Harrison · 30 July 2022

★★★★★ 5/5

Google

Amazing service with Issac, from the beginning all the way through to the end

Aidan · 13 July 2025

★★★★★ 1/5

Google

I don't even have the energy to explain why, they've sucked it out of me. Should be called blue frog given how COLD THE FLAT IS

A · 30 June 2023

★★★★★ 5/5

Google

They have a very responsive service going on there. Charlotte has been very helpful in search for a property

Chizaram · 30 July 2022

★★★★★ 2/5

Google

I stayed at a PurpleFrog property through September 2018 to September 2019 and the standard of communication was very poor for the entirety of the tenancy. Maintenance requests were very slow to be dealt with and we have still not received our deposit despite moving out roughly two months ago. The furniture provided was very poor quality and in the house there were two wardrobes and a bed broken as a consequence of wear and tear - we were charged excessively for the replacement of these with higher quality alternatives. After renting a property from a private landlord for over a month now the experience has been very different. I would never recommend Purple Frog as there are much better agencies and methods of renting in the city of Bristol.

Callum · 20 November 2019

★★★★★ 5/5

Google

I have worked with PurpleFrog for a year now with several of my properties in Bristol. Alex, the Branch Manager, has been great to work with and his team is very friendly and knowledgeable. They always handle my requests in a timely manner and very kind when speaking on the phone.

Paul · 16 September 2017

★★★★★ 1/5

Google

Stay as far away as possible. Seemingly quite happy to work with thinly veiled scam artists (e.g Fusion Property) who will gleefully toe the line between negligence and incompetence before rounding it off with a grab at your wallet to fund whatever pathetic little dive racket they’re trying to prop up. Rodents, broken electricity and leaking are a few treats you can come to expect. Criminal.NegativeQuality, Value

Ben · 22 June 2022

★★★★★ 5/5

Google

Charlotte was very helpful when viewing the maisonette, answered all questions to a perfect standardPositiveResponsiveness, Quality, Professionalism, Value

Bomi · 22 June 2022

★★★★★ 1/5

Google

Withhold deposits for no reason at all. Have to constantly chase them for any sort of communication, they always say they'll call back but they don't. The new manager in particular is awful at his job.

Alicia · 18 August 2024

★★★★★ 5/5

Google

The house viewing was lovely by Isaac Thanks, Isaac Purple Frog

Favour · 13 July 2025

★★★★★ 5/5

Google

Laurence is very efficient & friendly. Thank you

Amanda · 31 May 2023

★★★★★ 1/5

Google

Rude and patronising staff! Useless! They don't give you the information you've asked for when trying to get your deposit back. They suck the life out of your deposit and looks like they are generally trying to make money off you! The way their system is set up so they gain and there's nothing you can do about it apart from dispute, and even then it's a battle. I would rather have lived in a tent than to go though this! Avoid purple frog at all costs!

L · 16 September 2018

★★★★★ 5/5

Google

Mrs. Charlotte Holland was very kind and helpful in assisting me find an apartment.PositiveResponsiveness, Quality, Professionalism, Value

Bader · 22 June 2022

★★★★★ 5/5

Google

Amazing customer service from Carla!! Answered all my questions and was a super lovely person throughout our entire interaction! Never had a better experience with a lettings agent !!

Richa · 18 November 2024

★★★★★ 5/5

Google

Charlotte was very helpful at our recent viewing and answered all our questions. Thank you :)

Anna · 30 July 2022

★★★★★ 5/5

Google

Isaac have been excellent and professional in handling my process.

Bernard · 13 July 2025

★★★★★ 1/5

Google

If I could give zero stars I would. We have had absolutely nothing but trouble from this horrendous agency. When we first moved in we were assured we'd have all of our bills and wifi set up for us included in our rent (£450) we were then told that bills would be another £60 on top of that hiking our already pretty expensive student house to £510 a month way out of our price range. When we moved the house hadn't been touched by a cleaner it stank it was damp and full of rubbish with shattered glass dumped in cupboards, black mould coating nearly all the walls and filthy ancient furniture. Bearing in mind we were told the house was being completely renovated over the summer it had clearly not been touched in years. After staying in the house ONE night I woke up absolutely covered in flea bites and started seeing them jumping around when they finally gave in and got us an exterminator he did a half assed job and left within 15 minutes and to no ones surprise that did nothing and I continued to get bitten relentlessly. We later discovered a bag full of piss soaked cat litter shoved behind a door (that explained the terrible smell) It got to the point where we had to get our parents involved, as first time renters this was all very alien to us. We went down to their offices asking for something to be done as my bites were so bad that I couldn't possibly stay there another night but I had nowhere else to go as my family live in Exeter and there was no way I could commute every morning. We sat in their office for hours while they made excuses as to how all of this was somehow not their fault. Finally after me being reduced to tears at their complete lack of empathy they agreed to let us stay in one of their empty apartments and refund our first months rent (to this day their operations team ask us for this money as there is zero communication within this organisation) as the house was uninhabitable. We were assured this would only be for a couple weeks this turned into a month and when we came back the mould had been treated but I was still being covered in flea bites I had to take time off work and go stay with my boyfriend in wales as the bites were too painful and I couldn't handle the stress of moving all belongings for the third time, not that they offered. I had to fight and beg for them to get another exterminator, them still claiming this was not their fault. Throughout this whole experience the staff were blunt and rude when told problems. This whole ordeal has triggered extreme anxiety in me which has affected both my university studies and my work life severely. It's been nearly 7 months now and we still have problems with them on a daily basis and we're still finding faults with the house. If you want to speak to someone in particular they will never call you back as they assure you they will. They'll turn up at your door unannounced with a group of strangers for a house viewing they haven't told you about and this will happen several times until you finally deny them access and they then proceed to be rude to you as if their sheer incompetence is your fault. They will just not pay your bills until a debt collector turns up at your door and when you tell them about it they do nothing until you receive a court notice. I can't put into words the unprofessionalism I have witnessed through this company I'm disgusted and horrified at the way we have been treated from a company that claims to be there to help students but does nothing but take advantage of them and makes their lives miserable. I strongly advise any new renters or renters at all to stay as far away as possible from this poor excuse of a letting agent.

Blythe · 16 September 2017

★★★★★ 1/5

Google

I rented a property with purple frog in my second year of university, the house itself was disgusting but at the time we were students and simply needed a place to live, the first day we moved in we found mice droppings! The ceiling in the kitchen was falling through, none of the Windows had seals on them, there was a complete lack of security, and even though we reported it as Maintence, no one cared enough to come and fix it! Thought the whole tenancy I was loyal, sent all my money on time, never created any issues for them, unfortunately my housemates weren't as considerate, they late paid a couple of times, and for this, purple frog will not return a single penny of my deposit to me. At the beginning of the tenancy they took guarantors for all of us obviously for issues where they can't get the money from the tenant directly, however now, it is 2016 and I have been arguing for my deposit back for a whole year, I have done nothing wrong, but they are holding my money and will not give it back to me even though I owe them nothing, it's the other tenants that owe Them some late fees however they continue to punish me for their late fees, I am no longer in contact with the tenants so I can't even ask them for my money back, I have just been robbed of my money, don't let the same happen to you, STAY CLEAR OF THIS AGENCY, THEY ARE A RIP OFF, YOU WILL NEVER GET YOUR DEPOSIT BACK IF YOU CHOOSE PURPLE FROG, BE WARNED THEY ARE THE MOST UNPROFESSIONAL, UNFRIENDLY, JOKE AGENTS I HAVE EVER COME ACROSS.

GEORGINA · 31 July 2016

★★★★★ 5/5

Google

Carla was very helpful and kind.

Sanaa · 31 May 2023

★★★★★ 1/5

Google

Agreed a viewing of a property with the company. Arrived 20 minutes early, no agent arrived for the next 25 minutes. We called the company, they said they had made a mistake, and were very rude on the phone. No apology or anything.

Yashm · 22 February 2024

★★★★★ 5/5

Google

Thanks Charlotte for your speedy response to my queries regarding a student accommodation, it was very helpful at a trying time.

Madan · 23 August 2021

★★★★★ 5/5

Google

Carla showed us round three flats - brilliant customer service and answered all our questions very well. Also noted she was very respectful of the current tenants.

K · 25 November 2024