Purple Frog Property Bristol reviews

★★★★★ 5/5

Google

Laurence is a good property manager as he always answers the questions politely with my tenancy. Great job!

Lewis · 26 August 2023

★★★★★ 5/5

Google

Carla was super helpful and was so encouraging throughout, she went through everything so clearly and was so nice to all of us

Tasha · 1 April 2023

★★★★★ 2/5

Google

Generally they're good for the housing setup, however they can get things easily lost such as payment records and repair contractors are generally slow to repair. Happy with their service for now and living on a property of theirs for a second year, however I would very much like to see a boost to the overall service they provide.

Jamie · 16 September 2019

★★★★★ 5/5

Google

Sal was amazing and funny and very informative

Kiki · 23 March 2024

★★★★★ 5/5

Google

Laurence is a good property manager as he always answers the questions politely with my tenancy. Great job!

My · 23 July 2023

★★★★★ 5/5

Google

Isaac at purple frog was very helpful and friendly. He knew a lot about the property and has been very prompt and efficient with his replies.

Lexine · 3 June 2025

★★★★★ 5/5

Google

Carla was a great help showing me around a student flat :)

Bea · 1 December 2023

★★★★★ 5/5

Google

Laurence Mead has been very helpful, prompt and friendly and was always ready to help with any queries

Tom · 30 June 2023

★★★★★ 5/5

Google

Laurence was super helpful today, responding to my query really quickly and politely - thank you so much!

Ella · 30 June 2023

★★★★★ 5/5

Google

Sal was great at showing us around :)

Ella · 22 February 2024

★★★★★ 5/5

Google

Sal was very nice showing us 3 houses

Maddie · 22 February 2024

★★★★★ 5/5

Google

Sal was very nice, and efficient! Great job

Lily · 22 February 2024

★★★★★ 5/5

Google

Laurence was really helpful and was able to help us immediately which was amazing.

Susannah · 2 October 2023

★★★★★ 5/5

Google

Sal is really helpful and polite

Jack · 23 March 2024

★★★★★ 5/5

Google

Sal was amazing! Super helpful and chatty

Manal · 22 February 2024

★★★★★ 5/5

Google

Laurence is Great Guy, Who helped we with all the process of accommodation.

Mayuresh · 2 October 2023

★★★★★ 5/5

Google

Charlotte has been very helpful with my search for a house, she always rings to let me know if there is a new house on the market that would be a good fit.

Gina · 4 August 2021

★★★★★ 1/5

Google

Paid a large sum of money for a subpar living arrangment, including such issues as - No hot water around half the days I would use the shower room. - No heating for a prolonged period - Was never provided with the details to connect to the home wifi, meaning i'd have to provide my own mobile network. - Deductions from my deposit that are absolutely unreasonable, including £30 for BLUE TAC MARKS. Charged for using bluetac on a small part of the wall. Absolutely joke. Do not rent from these people. They do not have your best intrest at heart and are looking to make money from uneducated students who do not have a understanding of renters right and what an agency should be providing. There are better places, just keep looking.

Tyler · 1 October 2021

★★★★★ 1/5

Google

Looks like I have to select one star to post the review, but please note I wouldn't award Purple Frog this. To parents of students, students, and anyone thinking of renting - absolutely steer clear of this dreadful company!! Nobody will call me back. Ever. And they don't respond to emails either. My son stayed on a second year in the same house, against our better judgement, and basically because he wasn't able to really get to know his course mates during his first year due to covid. At the end of academic year all of the other housemates left and new people he hadn't yet met were moving in, but he was at home with us. When he returned to the house, his room had been unlocked without his permission. Someone else's things/rubbish had been dumped in his room. The door had then been left unlocked - with all of his belongings inside. Downstairs in the kitchen, all of his crockery, glasses, cutlery, sandwich toaster, utensils, everything, had vanished. The person I spoke to at Purple Frog completely had no interest - she blamed the students who had left for the kitchen items. Eventually, after a lengthy conversation, she did remember that the house was insured and then did email me a link about this. I thanked her for this. When I asked for an apology about my son's room being unlocked (Purple Frog are the only other people with a key) she explained that she couldn't offer an apology as she didn't yet know how this had happened! She said she would get back to me, after speaking to the cleaners, as she thought it may be them. I'm still waiting. I've waited and tried to call & email, and left messages for her with other staff members, since the 23rd July 2021. It's now the 8th September 2021. I have never come across such a rude, incompetent group of people before, they are quite astonishing. On top of this they have charged us council tax for the summer holidays between my son leaving college and beginning his first year of university (July-September). He obviously would have preferred to start his tenancy from the September when he started uni, but had no choice to take the room from July to July. We were not told about this, and in fact, when we were taking on the room I asked about bills. A member of staff told me bills were all included - I asked about council tax and he said my son wouldn't have to pay any council tax as he was a student. When I told the elusive owner of the company this he said that unfortunately I had nothing in writing and so couldn't prove the conversation had happened. I went to the council about the council tax issue - they informed me that my son wouldn't have to pay because he didn't start living in the house until the September - but Purple Frog have still charged us and no one will return my calls. If I call for any reason at all, and someone does answer the phone, they always say it's someone different that I need to speak to, and that they are; away from their desk/out at lunch/working from home/not working that day/on holiday/and unsurprisingly, have left the company... This company have made what has been a truly terrible first year of university even more miserable. Just don't do it. There are other letting agents in Bristol; choose any one of them but Purple Frog....

Joella · 22 September 2021

★★★★★ 5/5

Google

very good customer service from isaac jefferis. really helpful and answers emails very quickly!

Yogeeta · 13 September 2025

★★★★★ 1/5

Google

I would warn anyone before having dealings with this company. Our son and other students rented a property from them - there were lots of problems with the house, which we thankfully took photos of. We only took photos because the previous tenants warned us they had struggled to get their deposits back - unfortunately we only learned this after we had signed the lease. We each left them £500 deposit (which seemed quite steep, they held onto £2500 of our money for months) and then they refused to return this to us at the end of the agreement (this was during lockdown too, so no one had been in the house for months - we asked for a rent reduction, but that was refused too) They stated that house repairs had to be carried out, when we had photographic evidence to the contrary. It was sent to dispute and we received £450 of our original deposit via the ombudsman. We learnt that this has happened to lots of other students too. Refusing the return a deposit payment, the matter going to review, then months later receiving all or almost all of the deposit back. I don't think this behaviour is acceptable and I hope this review will stop you going through what we had to.NegativeProfessionalism

Dawn · 26 August 2021

★★★★★ 5/5

Google

Sal was amazing, lovely charismatic guy

Jack · 22 February 2024

★★★★★ 5/5

Google

Laurence was excellent. He helped me throughout the reservation of my room

Naval · 2 October 2023

★★★★★ 1/5

Google

Conduct and treatment of tenants from staff bordering on criminal! If you want stress rent with these frogs, impossible to get your deposit back once you've moved out, unprofessional and unhelpful staff, its a racket, AVOID AVOID AVOID! Three years after renting and still no deposit back, criminal.

Elliot · 22 June 2021