Every review we hold for the Bristol office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe staff are uncooperative, incompetent and clearly don't know how to do their job. I have made two viewings with this company and have called in the morning on both to be sent over the exact address specifics, as requested by the company, and both times have been told that i'm not even in their systems let alone in their diary for a viewing. Complete and utter waste of time
Izzy · 16 September 2019
Agent replied
Dear Izzy
Sorry to hear that you're unhappy with your viewing booking.
Please could you send me some more information about how you booked your viewing?
We haven't been able to locate your message in the mailbox requesting a viewing and have only got notes for one conversation you had with the team on the phone.
If we have missed information from you, we need to find out why.
Please drop me an email at james.mason@purplefrogproperty.com, so I can find out more.
I look forward to hearing from you.
Kind regards
James Mason
★★★★★ 5/5
GoogleSal was amazing and engaging during the property viewing and was very responsive when answering questions.
Shamim · 22 May 2024
★★★★★ 1/5
GoogleMy daughter moved into a student rental in July. The condition of the property when she arrived to move in was shocking, with holes in the floor boards, trip hazards and water pooled in the kitchen windows. Four months have now passed and many issues are still present.
Avoid this company at all costs!!
William · 3 November 2024
★★★★★ 1/5
GoogleAbsolutely the worst estate agency I have ever had to deal with .. I’d give 0 stars if possible.. very poor communication with staff coming to carry out inspections at times which weren’t discussed with the tenants , while on the dates which were organised , no one would show.
I am gutted for anyone who will deal with them in the future ! ABSOLUTE DISGRACE ..
Lukasz · 30 July 2020
Agent replied · 30 July 2023
Dear Lukasz
Sorry to hear that we missed the pre-final inspection that we'd booked with you.
Unfortunately, a member of staff who booked the inspection has had to take some time off. You're right, we should have been better organised about this, but being a person down has a ripple effect. This is a buy time, so we've had to do some juggling to try and make sure we can keep as many promises as possible.
On this occasion, we couldn't keep our promise to you. Sorry that this mistake has so disappointed you that ti appears to have ruined what's left of your tenancy.
Kind regards
James Mason
james.mason@purplefrogproperty.com
★★★★★ 1/5
GoogleWHAT A JOKE
I'm a landlord & found this company and their staff in Bristol awfully incompetent. Their communication is delayed & sub-standard and their administration chaotic. They were charging me 6% management fee & now I can clearly see that "if you pay peanuts, you get monkeys". Don't waste your time & money with this lot; there are many better, more competent managing agents in Bristol.
Oliver · 30 July 2020
Agent replied
Dear Oliver
Sorry you're not happy with our service.
Unfortunately, you're not listed as a client and no one in the Bristol office recognises the description you've given.
Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out more about the issue you're reviewing us for?
I look forward to hearing you, so we can sort out whatever issue you might be experiencing.
Kind regards
James Mason
★★★★★ 5/5
GoogleI was a tenant at a property looked after by Purple Frog between 2015 and 2017. They were always very easy to contact and willing to help wherever they could.
Even now years later in 2023 I had a situation where I needed their support about my time at the property, and they have been amazingly helpful and incredibly timely with their responses. Laurence at Purple Frog in particular has gone above and beyond - thank you!
Keiran · 24 July 2023
★★★★★ 5/5
GoogleI would like to thank Lauren for her excellent service today! I received a call about my viewing request within an hour of sending it in which was then directly followed up with an email. She replied quickly and was very helpful and I now have a viewing booked in and confirmed.
Cora · 19 January 2020
★★★★★ 5/5
GoogleCarla was so helpful!
Katie · 18 November 2024
★★★★★ 5/5
GoogleAlice was really helpful and friendly, which made the tenancy process so much easier!
Heather · 7 June 2024
★★★★★ 4/5
GoogleThank you Laurence, Eve, Beckie and everyone that helped at Purple Frog Lettings Notts for sorting out my tenancy so speedily, much appreciated.
S · 1 December 2023
★★★★★ 5/5
GoogleLaurence has been a great help when going through the process of signing the contract to the flat. He replies promptly and is very friendly and happy to help.
Jess · 30 June 2023
★★★★★ 4/5
GoogleI had a great experience with Isaac, who showed us two properties. He took us to every room in the houses, explained everything to us, solve our doubts and was really kind.
Naty · 13 July 2025
★★★★★ 5/5
GoogleMy experience with Purple frog was a positive one. Laurence made all the steps very clear to follow and was very responsive with any queries I had. Thank you!
Ademola · 31 May 2023
★★★★★ 1/5
GoogleAbsolutely the worst estate agency I have ever had to deal with .. I’d give 0 stars if possible.. very poor communication with staff coming to carry out inspections at times which weren’t discussed with the tenants , while on the dates which were organised , no one would show.
I am gutted for anyone who will deal with them in the future ! ABSOLUTE DISGRACE ..
A · 21 September 2019
Agent replied
Dear Lukasz
Sorry to hear that we missed the pre-final inspection that we'd booked with you.
Unfortunately, a member of staff who booked the inspection has had to take some time off. You're right, we should have been better organised about this, but being a person down has a ripple effect. This is a buy time, so we've had to do some juggling to try and make sure we can keep as many promises as possible.
On this occasion, we couldn't keep our promise to you. Sorry that this mistake has so disappointed you that ti appears to have ruined what's left of your tenancy.
Kind regards
James Mason
james.mason@purplefrogproperty.com
★★★★★ 5/5
GoogleSal was very informative and helpful ! also very cheerful and the tour was very good
Frances · 23 March 2024
★★★★★ 5/5
GoogleSal was great really willing to help and great charisma 🙌🏻 …
Jay · 7 June 2024
★★★★★ 5/5
GoogleLaurence has been extremely helpful throughout our contract process and always gone the extra mile to answer all our queries and questions, making the process really smooth!
Sophie · 30 June 2023
★★★★★ 5/5
GoogleLauren is an amazing agent, she is provides a fast reply all the time with amazing descriptions. She always answer for my questions with full of information. She does an amazing job. Me and my friends are really satisfied with the purple frog and her work.PositiveResponsiveness, Professionalism
Viktoria · 26 August 2020
★★★★★ 1/5
GoogleWorst letting agents I've ever come across, maintenance line doesn't ring, been without heating and hot water for a week in sub-zero temperatures, unable to even get a call back. Mould growing in every room of the house, with water dripping from my housemate's ceiling. Every time I've managed to get through to them on the phone (I have to dial the property sales extension for them to even answer) they have treated these complaints as nothing more than a slight inconvenience.
Avoid this company at all costs.
Oscar · 1 January 2023
★★★★★ 1/5
Googlereally awful. renting a student property at the moment and get no help. firstly, the properly was a mess when we moved in with mould painted over and very dirty. very bad mould issue. wont sort out the mould. wont sort out the wifi that doesn’t work. wont sort out the boiler when we have no hot water or heating. they are actually awful and wouldn’t recommend to anyone. keep sending people in for viewings and not showing up. don’t reply to our emails or calls concerning the terrible state of the property. have no clue how they are still in business. if i could rate in minus’ i would. all the staff are very unhelpful and don’t seem to care about our wellbeing at all
Ashley · 1 January 2023
★★★★★ 5/5
GoogleAndrew has been super helpful for us going above and beyond for our house. He’s really polite and respectful of our house and space. We’re very grateful!
Lauren · 31 May 2023
★★★★★ 5/5
GoogleSal was really friendly and very helpful. Would view a house from him again 👍 …
Chris · 22 February 2024
★★★★★ 5/5
GoogleThey are extremely helpful, professional and responsive but most importantly, they are very nice to their clients (or potential clients). Shoutout to Lauren who assisted me throughout the entire process of finding an accommodation, making it a stress-free and pleasant experience. :D
Stefania · 23 August 2021
★★★★★ 5/5
GoogleKatie from Bristol was absolutely lovely in helping me for the past few days from Purple Frog.
Highly recommended! Thanks a lot Katie!
Mihir
Mihir · 13 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
