5/5
GoogleGiven a response to my query quickly and politely. Charlotte was very helpfulPositiveResponsiveness, Quality, Professionalism
Trusted Agent profile · Bristol
Verified
Purple Frog Property Bristol reviews
★★★★★
538 reviews across 1 platform
134 Whiteladies Road, Bristol, BS8 2RS
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Bristol, at 134 Whiteladies Road, is rated 3.7 out of 5 across 538 reviews on 1 platform, including 538 Google reviews rated 3.7.
About Purple Frog Property Bristol
Purple Frog specialise in the letting, management, sale and development of student property in Birmingham, Nottingham and Bristol. The company's founders were students when they set up the company and they strive to ensure they provide the best possible service to landlords and tenants.
Reviews
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
Google5/5
GoogleWe came into Purple Frog by chance, after visiting three other agencies that couldn't find what we were looking for. There, Alex Parsons greeted us with a joyful smile AND a place to visit. And we loved it ! It was exactly what we wanted, only cheaper.
Agent replied
Hi Aude Thanks for the lovely words about Alex and the company. I'm delighted that we were able to help you find a place that you love! Thanks Patrick
5/5
GoogleLaurence was very helpful.
5/5
GoogleLovely experience, wonderful customer service from staff (Isaac)
1/5
GoogleHonestly have not had a more OUTRAGEOUS experience with a company before. Completely unprofessional, gaslighting service. I couldn’t recommend less. I’m convinced the reviews are fake tbh, unless they decided that we in particular didn’t deserve basic human respect. It’s almost laughable if there wasn’t so much money involved. AVOID.
5/5
GoogleLaurence was amazing!
1/5
GooglePossibly the worst experience with renting a property I have ever had. Awful communication and has taken over 3 months to get our deposits back. No one answers the phone or emails and always make excuses. Multiple issues constantly being ignored. I would NEVER use them again.
5/5
GoogleReally please with the experience and professionalism received by Isaac
5/5
GoogleVery good experience, Carla was amazing!
5/5
GoogleCharlotte has been amazing helping me with viewing a sheard housing.PositiveResponsiveness, Professionalism, Value
5/5
GoogleAndy was great, loved all of his help
5/5
GoogleCharlotte is really helpful and responsive. A pleasure to work with! :)
1/5
GoogleSTUDENTS AVOID AVOID AVOID! No idea how this company hasn't been shut down. Awful staff, awful mistreatment of tenants and good luck on trying to get your deposit back. No maintenance, large hidden costs and a company incapable of basic maths.
Agent replied
Dear Marnie Sorry to hear that you're not happy with the service you have received. You have not received your deposit back because you are in rent arrears by a considerable amount. If you have cleared the sum since it was last discussed with you, please let our accounts team know so we can update this and return your deposit. You can reach them at accounts@purplefrogproperty.com. Sorry to hear there were maintenance problems at the property. I can see that you had to report the dryer malfunction twice, but that we completed all reported maintenance at the property. Please could you email me at james.mason@purplefrogproperty.com with some information about how the team has mistreated you? I cannot see anything in your tenancy notes that would suggest this has happened. But if anyone on the team has treated you unfairly, we do need to know. I look forward to hearing from you. Kind regards James Mason
5/5
GoogleI've been with Purple Frog for a few months now and have been particularly impressed with the customer service given by Laurence - he consistently responds to emails within a few minutes and is really helpful and friendly when dealing with any issues or queries.
1/5
GoogleThis agent took holding deposits from two groups on the same property (not allowed under holding deposit rules). They have failed to return the money to the group who they didn’t let the property to, in over three weeks. (7 days is the maximum they are allowed to keep holding fees in case of rental not going ahead).NegativeProfessionalism
5/5
GoogleLeah was excellent at liasing with us for our student flat and was always very helpful! Professional, friendly and made everything so much easier!
5/5
GoogleLeah wyre was helpful when arranging a viewing for me. Can’t wait to have a look around at my potential student accommodation! Thanks Leah
5/5
GoogleThe property we viewed was lovely and the lady helping us, Carla, knew all the information and was very helpful with any questions.
5/5
GoogleThank you Charlotte,very professional and helpful.highly recommended to help your needs.PositiveProfessionalism
1/5
GoogleHandled our tenancy very poorly, ended up getting emails from a ridiculous amount of people to deal with our 1 group, which led to a lot of confusion and us having to explain our situation to multiple people. It was clear there was no communication within their agency as to who was dealing with our house and the information we provided. Very unprofessional and stressful experience. Would not recommend
5/5
GooglePurple Frog have been great yet again, this is my 2nd time setting up a student rental for my son and Bec the Operations administrator has been lovely. Thanks for all your help Bec and for making the process easy. I would definitely recommend Purple Frog.
1/5
GoogleJust terrible. All students look elsewhere. They where charging far too much for a property that was not only unfinished but also did not have the correct permits. They might respond to your email in a blank manner or just delete your email entirely. After living in a property with them I can now say the company is a joke along with its name.NegativeResponsiveness, Professionalism
3/5
GoogleNot a bad place, got an accommodation through them but the accommodation was thrash due to the flat mates and this was not their fault but the landlord. I feel that they should do more thorough checking before giving.
Agent replied
Hi Mary Thanks for your feedback. We realise that you had some problems with your tenancy, but these weren't really our responsibility. As you say, the problems you had with the other tenants weren't in our control. We are in charge of helping you find a place to live. We can't really control whether you will all get on. Kind regards James Mason
5/5
GoogleCharlotte was very efficient in responding to my enquiryPositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
