Northwood Bristol reviews

★★★★★ 5/5

Google

Really helpful and fast to respond to all questions or issues, would recommend to anyone looking to rent in Bristol.PositiveResponsiveness, Quality, Professionalism

Mat · 8 January 2022

★★★★★ 1/5

Google

A bunch of idiots! Twice in a month breached the contract entering the property without notice (“sorry miscommunication of our team”) and giving the key to a builder that entered the property without letting me know and trashed the flat(“sorry we forgot to let you know”). Once they called to double check if I paid the rent when for the past 8 years I’m paying direct debit so money goes out automatically (“sorry mistake from our end”), another time they tried to bill me 50£ fees coz agent didn’t manage to gain access to the property for inspection (“sorry keyfob didn’t work so need to pay a fee for the agent to come again”) I was at home waiting for them and I’m pretty sure the agent went to the wrong address or had wrong set of keys as the next time the keyfob was working fine! And I could go on... What services are we talking about? Since signing the contract in 2010 I only heard from you every 6 months for the inspections ( I don’t even know if you are coming for those inspections coz you don’t bother to leave a note or to let me know that an agent visited the property!). Every single year after the contract expires it’s me that I have to call to request a new contract. In 8 years I called twice. Once requesting a plumber as after coming back from a holiday there was mess coming out from the toilet and your response was “ put some towels on the floor”! and the second time when the heating stopped working in winter and your response was “ buy electric heating”. In 8 years no one carried out any maintenance in the flat whatsoever and I never complained about that. On one occasion one of your agent came for inspection with a trainee and started to pick on the furniture “ oh there is a chip on the washing machine! “ The washing machine is mine as the rest of the furniture, the flat was rented out unfurnished! I mean...c’mon! If anyone is reading this comments please note that there was no meeting so they are lying about this as well.

Red · 9 February 2019

★★★★★ 5/5

Google

This was my first experience of selling a house and I could not have put the sale in better hands than those of the Northwood team. They were excellent throughout the whole process and only too happy to help whenever I had a question, a request or needed an explanation of something that I did not understand. The staff always got back to me exactly when they said that they would and all the paperwork associated with the transaction was dealt with in an efficient and timely manner. A particular mention should be made of Hannah, the office manager, who went well above and beyond the call of duty in chasing up a number of outstanding matters in the final few days of the sales process, and also of Matt, whose attention to detail in the photography and marketing of my house helped to sell it more quickly than might otherwise have been the case. Selling a house whilst buying a new one to move to can be a stressful experience so it was welcome to know that my sale was in such reliable and capable hands. Thank you again for all your hard work and efforts. Should I ever be in a similar situation again I would not hesitate to use Northwood.

Jon · 2 January 2019

★★★★★ 5/5

Google

All the staff at Northwood Bristol Estate agent have been brilliant , very helpful especially Lucy who has been amazing xPositiveProfessionalism

Karon · 1 January 2022

★★★★★ 5/5

Google

The Northwood Process was very easy and efficient. Helen, Lily and the rest of the team answered all my questions and could not recommend them enough.

Ben · 1 January 2021

★★★★★ 5/5

Google

I chose to use Northwood as a letting agent as I had used them previously many years ago. They are an excellent letting agency and I can’t recommend them highly enough.

Excel · 10 October 2024

★★★★★ 5/5

Google

On 13th December I starter having heating issues (no heating, no hot water) at my home, temperature at my home was 15*C, agency reaction was really fast, literally just after few hours they brought me electric heaters so I didn’t have to be worried by the temperature anymore. Just day after the technician has arrived and fixed the issue.

Grzegorz · 1 January 2023

★★★★★ 5/5

Google

Our experience with Northwood was nothing other than positive. All aspects of our letting and later sale were handled in a very profesional and prompt manner. The dealings were always very friendly and personal. I would not hesitate to use them again in the future and would highly recommend them to anyone selling or letting their property. The people that well deserve the mention in this review are Emma and Siobhan who provided us with an outstanding service throughout and made the whole experience a very positive one.

Katarina · 3 January 2016

★★★★★ 5/5

Google

Very happy with their help, fast cordial. thank you for your help, for you maybe it was a little, for me it was a lot. You're the best .

Nicol · 10 October 2024

★★★★★ 5/5

Google

Lily was very helpful and guided us through the reference process and the agent who showed us round the property was lovely.

Sarah · 1 January 2021

★★★★★ 5/5

allAgents

"The..."

I have used Northwood many years now after working with other agents and they are the best. Reliable, friendly and very professional. Also they are people oriented and really care the customer whether it is the tenant or the landlord.

Jonathan · 11 June 2025

★★★★★ 5/5

Google

Really friendly, helpful and responsive! bought my first place through these guys and I wouldn’t be hesitant to sell through them in the future.

Liz · 10 October 2024

★★★★★ 5/5

Google

Lilly is amazing so helpful would highly recommend this company very professional and outstanding service 👍 …

Lucy · 8 January 2021

★★★★★ 5/5

Google

Very helpful staff. I have been a client for a number of years and Northwood Bristol have been always extremely professional. Highly recommended.

Kateřina · 2 January 2018

★★★★★ 5/5

Google

Excellent service from start to finish. Very responsive and helpful.

Paul · 18 March 2025

★★★★★ 5/5

Google

Northwood acted fast and efficiently to get our kitchen updated. Marlene was friendly and helpful.

Ashleigh · 1 January 2021

★★★★★ 5/5

Google

Very good and accommodating. I recommend them to any new tenants who is new in uk. Very grateful for your services

Rebecca · 3 October 2024

★★★★★ 5/5

Google

Great service, found and vetted new tenants within days. Everything looked after for us - effective, efficient and worry free!

Carolyn · 10 October 2024

★★★★★ 1/5

Google

The worst agency in Bristol. They let me an apartment with everything completely broken inside. Nothing was working. Avoid them

Fabio · 9 February 2018

★★★★★ 5/5

Google

Lily was a pleasure to deal with, very responsive and professional. Thank you!

Bailey · 8 February 2021

★★★★★ 1/5

Google

Bad! Booked a viewing, turned up with entire family including 3 year old. Stood outside until our booked slot, phoned the agent to see if the agent was on time and they tell us all viewings had been canceled. Post man over hears us and tells us he has seen lots of people waiting outside and then being told its canceled.

Buster · 8 February 2021

★★★★★ 5/5

Google

Thanks Marlene for all your help last week much appreciated Mr williams

Dank · 1 January 2021

★★★★★ 5/5

Google

Marlene Sheppard was very friendly and helpful, quick to respond to my concerns. Thank you.

Katie · 9 February 2020

★★★★★ 5/5

Google

Lily was very helpful and clear.

Mark · 1 January 2022