Trusted Agent profile · Bristol
Verified
★★★★★
284 reviews across 2 platforms
271 North Street, Bristol, BS3 1JN
Part of Northwood, see every office.
Northwood's office in Bristol, at 271 North Street, is rated 4.7 out of 5 across 284 reviews on two platforms, including 270 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of seven awards Northwood won in 2026.
Looking to sell or let your Bristol home? Our friendly team of experts is here to guide you through the process from valuation to marketing, delivering award-winning service to help you get the most out of your property. Our office of letting and estate agents in Bristol offers a wide range of services including Residential Sales & Lettings, Property Management, and our unique Northwood Guaranteed Rent service
The Trusted Agent 2026 results for Northwood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently rented a property through Northwood Bristol. David and Divine have been very helpful and swift in getting us sorted, thanks.
Thanks Holly for taking the time to review our services. I hope your move has gone smoothly & that you really enjoy living in your new home.
5/5
GoogleEveryone at Northwood made it very easy to find the perfect house for our little family. All staff we came into contact with were all very friendly and informative where needed. David was especially helpful in helping us find our home and get through the referencing process efficiently as we wanted a fast move. Thanks again everyone!
Thank you.
5/5
GoogleWe had a positive experience with Lily and Adrian at Northwood. Lily was responsive to our enquiries, and was professional and friendly. Adrian conducted our viewing very well and all the necessary precautions were take in line with COVID social distancing regulations. We would highly recommend Northwood.PositiveResponsiveness, Quality, Professionalism
Nice to hear your happy with our service, thank you for the lovely review!
5/5
GoogleAfter concluding my first ever house purchase today I’m pleased to say that, with Matthew’s support, it has been a really positive experience. Great communication and easy to get hold of. Matthew kept us up to date with developments and a handy link between all parties. Thank you again Matthew and Northwood.
Hi Daniel. Thank you very much for your time leaving us this wonderful review. We are glad we could help you with buying your first home :)
5/5
GoogleGood service Dan and Macy. Thanks Victoria.
🙏 Anjual, absolutely delighted to hear that you had a good experience with our office. Wishing you a great time in your new home. Kind regards David & Adrian Local Directors
5/5
GoogleLucy was very helpful straight away. Made it a very simple process for us to move. She was very polite friendly throughout the process making it easy to contact her if we had any questions.
Thank you Ricky for the kind review, it is always a pleasure to hear that our team have looked after our clients. Moving can be stressful & we strive to be mindful of that. I hope you settle into your new home well.
5/5
GoogleLucy Dearman was so polite and helpful through the process. We had to adapt to modern methods of renting, our questions were answered and overall the process was smooth. She is a credit to Northwood, a great experience at a stressful time.PositiveResponsiveness, Professionalism
It’s always very pleasing to receive such lovely reviews & I will be sure to pass this on to Lucy, I hope you enjoy your new home Stephen.
4/5
GoogleNorthwood managed to arrange it for both myself and my partner to get approved and moved in within a couple of days. Despite both of us working very long hours. Lily was particularly helpful. Keeping us up to date and letting us know what the next step was.
Brogan, thank you for the kind words you have said about the team, we appreciate you leaving us a review and thank you.
5/5
GoogleNorthwood is an excellent letting agency, providing fair prices, quick responses, and professional service. We chose the 'Let Only' plan, and they initiated the service promptly. They efficiently handled tenant searches, reference checks, and created a detailed inventory list that exceeded our expectations. Many thanks to the team!
Many thanks Xiaoxue :) 👍 It is very much appreciated …
5/5
GoogleNorthwood are a good company to let your property - they have looked after mine for over 15 years.
We're grateful for your continued trust in Northwood Estate and Letting Agents Bristol over the past 15 years. Thank you Martin.
5/5
GoogleI am a first time landlord and an accidental one at that. I never planned to rent a property and was overwhelmed with everything. A friend recommended getting a letting agent and a Google search of that overwhelmed me further (so many and different options). I reached out to Northwood and a few others. Hannah picked up my enquiry and contacted me within hours of my enquiry. She was so friendly and helpful. She walked me through all the different options and helped me familiarise with the lingo. She broke things down and took all the hassle out of it. Where my situation didn't quite fit the usual mould, it was bespoked and tailored to my circumstances. The team are super friendly. I have met Divine and Matthew, and have always been put at ease (despite some neurosis on my part). I feel as though I have come across a team who are responsive, trust-worthy and above all friendly. I am confident in handing the reigns over to them and would have no hesitation in recommending their services. I cannot thank them enough for walking me through this process! Great team 👏
Hi Kimberley, I am delighted to read about your experiences with Northwood. The team will be too. It is always great for them to hear that their efforts have produced a positive result & I will be sure to pass your comments on. Many thanks for choosing Northwood & for taking the time to write your review.
5/5
GoogleLucy, Matt, Matthew and Hannah have all been fantastic when helping me let my property. They respond to queries quickly and helpfully, and have always endeavoured to keep me informed when there have been ongoing matters. Unlike some of the other agencies I spoke to, they were keen to let the property at a fair, rather than predatory, price. They emphasized the importance of building a good relationship with a tenant so they are likely to stay, which is important to me. Their fees are good value. Everything I wanted in an agency really!
Thank you so much for taking the time to leave this review Monique. I am delighted that you had such a positive experience & I will be sure to make the team aware of how pleased you are. I hope everything runs smoothly with your new tenants.
5/5
GoogleOur experience when buying our first house with Northwood was great. Hannah was absolutely fantastic in keeping me informed throughout the process, which was not an easy one due to having a lot of problems with the solicitors we chose. Hanna was amazing. Thank you to the whole team :)
Sonia, Thank you very much for the lovely feedback! Much appreciated! We wish you all the best in your new home!
5/5
GoogleLovely agency that help you in all that by you need. Always with a smile. My boyfriend and I are really happy with this team. We will use this agency in the future. Thanks to Lily Chapman for help us to do this easier
Thank you very much for the lovely review!
5/5
GoogleRecently moved in to a new flat in Bristol and Lily has been very helpful with everything and allowed us to be stress free as she prepared and organised everything and explained all we needed to know due to me not being very knowledgeable in those areas.
Thank you for the lovely review! We are happy to hear that you felt that your experience was stress free and were happy with our service.
5/5
GoogleNorthwood Bristol (Hannah and Lily) have been a pleasure to deal with during our rental procedure. They have been very helpful, professional, always keeping us informed and shown us that they care and we do matter. Well done.PositiveProfessionalism
Thank you for the review Bryn, I am glad that your experience has been such a positive one, I know that Hannah & Lily work very hard to provide a good service.
5/5
GoogleHannah and the team have made it very easy for me and the wife to become first time land lords. Very helpful, communicative and responsive. I forget we have a flat and tenants most of the time - that's how good Northwood's fully managed service is!
Thanks Mike, it is so good to hear that we are achieving what our Guaranteed service is designed for, Landlords feeling hassle free!
5/5
GoogleNorthwood and Lucy were extremely responsive and quick during the rental agreement. Within a week of the viewing, I moved to the agreed property and signed the contract. The service was professional and friendly throughout.PositiveResponsiveness, Quality, Professionalism
Many thanks for taking the time to leave your comments Sam. I will make sure the team get to see it & I wish you a lovely time in your new home.
5/5
GoogleMy girlfriend and I moved from Canada to Bristol and it was honestly a nightmare dealing with agency after agency who couldn’t really help us, the Northwood team on the other hand went above and beyond to help us get an amazing flat! We couldn’t be happier!
Thank you very much Kabir for your lovely words!
1/5
GoogleAgents don't get more morally bankrupt than this! I have had the displeasure of dealing with this company as a tenant. If you are a landlord and you care about the fair treatment of human beings, go elsewhere! We were renting a property and requested to change 2 tenants, who we had found ourselves, due to 2 people moving out. They wanted £600 to change 2 names on a contract. When I asked what these charges were for, I received patronising and inadequate answers. Realising that we going to stand up for ourselves, they claimed that the Landlord wanted us evicted due to the recent inspection report, and served an eviction notice. However, said report DID NOT EXIST (there was only an email with 5 bullet points (nowhere near the thorough report we had seen after the first inspection)), and I later spoke to the landlord WHO WAS ON HOLIDAY IN SPAIN AND HAD NOT SEEN ANY REPORT NOR WAS AWARE THAT WE WERE BEING EVICTED. Northwood Bristol are corporate parasites and professional liars. They fed their profit from our misery, after we had kept the property in good condition (as evidenced by the full deposit being returned to us after the tenancy) and we had paid rent on time every month.
5/5
GoogleI recently purchased a flat through Northwood, and the acting agent Matthew Bingham. I couldn’t fault the service Matthew provided from the initial viewing through to completion. He was proactive, responsive and hugely helpful throughout to ensure my purchase progressed in difficult circumstances.
Thank you Luke for your kind words. Matt will be delighted to know how pleased you were. Congratulations on your new home & we hope you are enjoying living there. All the best David & Adrian Local Directors
5/5
GoogleSuper happy with the service throughout - would definitely recommend.
We're pleased to hear you were super happy with the service and appreciate your recommendation.
5/5
GoogleNorthwood sold our house for us in the Summer of 2020. The Northwood team on North Street were patient and reassuring throughout, and our buyers would have appreciated having them there during the process. David marketed our house expertly and achieved in excess of the asking price at a time of great uncertainty. Northwood come highly recommended to anyone who plans to sell their house in the area.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had an excellent experience dealing with Matt. He was attentive, patient and really helped us feel comfortable as first-time buyers. Matt's correspondence and diligence was faultless and we were extremely happy to deal with him. Thanks Matt and the Northwood team.
Thank you for your review! We are pleased to hear that you are happy with the service that Matt provided for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Northwood, Bristol won Gold; Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Portsmouth won Gold; Northwood, St Albans won Trusted Agent; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
