Harbourside Property Group Bristol reviews

★★★★★ 5/5

Google

Was looking at Properties in Bristol, popped in to Harbourside properties and Marika and Robert gave me some great advise. Really helpfull friendly people. Thanks. 🙂 …

Alex · 16 March 2025

★★★★★ 5/5

Google

At a very stressful time I had a really good experience renting a property through Harbourside. Everything was done quickly and efficiently and both Alex and the Landlord have been friendly and flexible. Thank you

Helen · 28 February 2020

★★★★★ 5/5

Google

Fantastic service from Nick at Harbourside property, he managed to negotiate the best deal on a difficult property when a lesser agent might have given up. I highly recommend this agency .

Simon · 4 March 2023

★★★★★ 5/5

Google

We decided to put our house on the market and chose HPG as a referral from a friend. We were hosted by Nicholas Worlock who from day one acted so professionally. He simply helped us decide how to market our property successfully always taking into account our ideas and needs. Even after we decided to pull out from the sale he responded tactfully, respectfully and fully understanding our situation. To us, HPG has been the saviour of a non deeply reflected decision. Thank you. If we ever change our minds and decide to sale our home we will definitely contact Nick again.

David · 30 October 2020

★★★★★ 5/5

Google

Excellent service from the team, especially Rob. Thanks so much for making everything so simple and straightforward.

B · 10 January 2023

★★★★★ 5/5

Google

It's been a delightful experience living in the rental apartment provided by Harbourside Property Group in Bristol since start. …

ChatGPT103 · 23 May 2025

★★★★★ 1/5

Google

Short story: - maybe good for landlords - terrible for tenants - very hard to contact - totally wrong details for letting flats Long story: The contact with them is TERRIBLE! I've never get quick response for any of my email or call - for most of the time I needed to send 2-3 times the same email to get any response from them. When I needed to change details of my deposit, the agency has done nothing for 3 months. When I was moving out from the flat, agency provided wrong floorplan and the whole flat on the plan was much bigger. EPC was also incorrect and it was different by 20 (65 vs 85 it's a pretty big different!). Of course, there was no information provided about "around" details, so I assume agency didn't even notice wrong details about the flat. This is definitely a red flag for landlords. I chatted about it with my landlady and she got totally different opinion about the agency, so I guess the agency doesn't care at all about tenants, but is trying to keep landlords in comfortable position. Watch out on the opening hours! On the Google Maps are wrong hours and it's not open between 9am till 5pm, Monday-Friday, but it's 10am till 5pm Monday-Saturday! I came once just after 9am to be able catch train to Bath and I saw closed office and I lost my time for walking to the office.

Przemysław · 28 February 2020

★★★★★ 1/5

Google

Short story: - maybe good for landlords - terrible for tenants - very hard to contact - totally wrong details for letting flats Long story: The contact with them is TERRIBLE! I've never get quick response for any of my email or call - for most of the time I needed to send 2-3 times the same email to get any response from them. When I needed to change details of my deposit, the agency has done nothing for 3 months. When I was moving out from the flat, agency provided wrong floorplan and the whole flat on the plan was much bigger. EPC was also incorrect and it was different by 20 (65 vs 85 it's a pretty big different!). Of course, there was no information provided about "around" details, so I assume agency didn't even notice wrong details about the flat. This is definitely a red flag for landlords. I chatted about it with my landlady and she got totally different opinion about the agency, so I guess the agency doesn't care at all about tenants, but is trying to keep landlords in comfortable position. Watch out on the opening hours! On the Google Maps are wrong hours and it's not open between 9am till 5pm, Monday-Friday, but it's 10am till 5pm Monday-Saturday! I came once just after 9am to be able catch train to Bath and I saw closed office and I lost my time for walking to the office.

Przemysław · 1 October 2019

★★★★★ 1/5

Google

Tried BOTH lettings and sales to put a property On with them BUT nobody will answer the phones,how is a potential renter or purchasers Suppose to get hold of them No thanks I'm using an agent that answers the phone.

Andrew · 26 August 2021

★★★★★ 1/5

Google

This estate agency has definitely been the worst that I found in my life. The guys in charge of the letting service has been incredibly rude and unprofessional. First time I booked a viewing for a property and nobody came to show me the house. I tried to contact the number provided by the agency 5 times and after 30 minutes but nobody answered me. I waited 40 minutes in front of the property (It was the right one because they gave me the full post code and the name of the house) and then I gave up completely disappointed because, in order to view this house, I had to delete others appointment booked for the same day. The next day I called them to have some explaination but the same guy aswered me by the phone saying that he was there, outside the house, and probably I was in the wrong one and when I tried to explain him that I was sure about the place he closed the call. Second time I arranged a viewing for a property located in the center of Bristol and they told me to come in their office first. Unfortunately I had some difficulties to find the office, which was really close to me (1 minute by walk), I was in time and I immediately call them to explain that I was in the street and asking where exactly the office was. The same guy aswered me and said that HE DIDN'T KNOW where the office was and then he interrupted the call. So, I REALLY WOULD NOT SUGGEST THIS ESTATE AGENCY EVEN TO MY WORTS ENEMY!

Eleonora · 28 February 2019

★★★★★ 5/5

Google

Great estate agent, worked hard for me up until the completion. Couldn't ask for more. Rob and Nick are extremely amenable and professional people who offered me a balanced opinion on issues when discussed. Would thoroughly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 22 June 2021

★★★★★ 5/5

Google

Best experience I have had in Bristol so far! Very friendly and patient when I was looking for an apartment to rent. Alex was very efficient and helpful indeed.

Sasha · 28 February 2020

★★★★★ 5/5

Google

Great service and communication with Nick from Harbourside Properties when letting out my apartment in Bristol. Friendly, professional and very easy to deal with. Highly recommend HPG

Nick · 25 February 2023

★★★★★ 1/5

Google

Unprofesional agency..as soon as they got paid they ignored our calls and emails.not to mention that they charged us £20 extra to what was mentioned in the receipt which we knew about later... Then after receiving the apartment it was filthy so we had to buy stuff to clean it which took us days and around £200 especially the dirty carpet..we signed for 2 tenants but only received 1 key set and after calling a couple of times and going in person to their office they managed to give us another key almost a month later...there are some things that needs maintenance but like I said we sent them emails at the beginning of our tenancy period a month ago but no one replied.. I can raise a complain to a trade body or trading standards but right now I'm too busy with uni stuff....

ESSA · 6 June 2018

★★★★★ 5/5

Google

The agent helped me a lot. Very patient nd always helped me solved difficulties effectively and efficiently. Super helpful!

Camille · 30 September 2023

★★★★★ 5/5

Google

HPG gave accurate advice and delivered a smooth and easy process that quickly resulted in getting tenants into my Bristol property. I would definitely use them again to find new tenants.PositiveResponsiveness, Quality, Professionalism

Jules · 22 June 2022

★★★★★ 1/5

Google

Unprofesional agency..as soon as they got paid they ignored our calls and emails.not to mention that they charged us £20 extra to what was mentioned in the receipt which we knew about later... Then after receiving the apartment it was filthy so we had to buy stuff to clean it which took us days and around £200 especially the dirty carpet..we signed for 2 tenants but only received 1 key set and after calling a couple of times and going in person to their office they managed to give us another key almost a month later...there are some things that needs maintenance but like I said we sent them emails at the beginning of our tenancy period a month ago but no one replied.. I can raise a complain to a trade body or trading standards but right now I'm too busy with uni stuff....

ESSA · 28 February 2018

★★★★★ 4/5

Google

Responding to Broken Shower Emergency! I had a shower emergency in my flat and contacted Harbourside Bristol immediately. They were incredibly patient, understanding and professional despite my frustration and escalated the process to ensure that my shower was fixed ASAP. They maintained constant communication with me regarding the process on my request and ensured I was constantly in the loop. Very helpful plumber dispatched to assist within days and brand new shower sourced and in place within a matter of days!!!

Seyi · 28 February 2018

★★★★★ 5/5

Google

A very professional setup. We sold a flat in Bristol city centre and We had a difficult buyer and Nick handled them very well. I feel we had a high quality service throughout. I would, without any doubt recommend this agency.

Mark · 29 November 2020

★★★★★ 5/5

Google

Rob helped me find the best deal for my mortgage, he was very quick to respond to any queries. I would definitely use HPG group again and highly recommend them to anyone else looking for a mortgage broker

Michelle · 17 July 2021

★★★★★ 5/5

Google

Been working with Nick, he has successfully managed to market and Rent my property and continue to go over and above their normal day to day helping me find a new Buy to let investment . I cannot thank them enough.PositiveQuality, Professionalism

Dan · 22 June 2020

★★★★★ 5/5

Google

I've Just sold my Apartment through Harbourside Property and I have to say how impressed I have been with their unrivalled service! They worked tiresly to ensure that my sale was completed to the highest standard and went through smoothly at this stressful time making the whole process seamless. Thank you! I really couldn't fault the hard work and dedication. Very good professional service - exceeding my expectations. I highly recommend Harbourside Property Group if you're looking around for an agent in Bristol!

Steve · 29 February 2016

★★★★★ 5/5

Google

Just started renting out my property with HPG and so far it’s been great, very fast whist ensuring quality. I recommend it

Gabriella · 25 May 2023

★★★★★ 1/5

Google

Beware this agency - Paid them a deposit of £474 on 17th Sept for a Student house share for my Son and 4 of his friends after they advised that the house didn't require a HMO (license for multiple occupation). Following intervention by council enforcement officers the Landlord withdrew the property on the 19th September and they advised me my fee would be returned. It's now 29th September and they haven't returned my deposit and my emails and calls to request clarification have not been returned.

Robc9069 · 1 March 2015