Harbourside Property Group Bristol reviews

★★★★★ 1/5

Google

If I could rate this place 0 stars I would. Bullied me into renewing a tenancy contract for 12 months instead of 6, only to be told a week later that the landlord had sold the flat. Attempted to drop the keys off today on the final date of my tenancy and their shop is closed so I can’t even do this! Impossible to get hold of on the phone, lack of communication throughout. Avoid like the plague

Beth · 12 October 2022

★★★★★ 1/5

Google

Sadly unable to submit a Zero star review, as only that can adequately explain our experience with the property Agent. We rented a property in 2017, admittedly our first time coming to Bristol, and we initially spotted problems soon soon after our move. Firstly, all the paperwork was filled with errors, mistypes and frankly poor grammar. But most importantly, they got the address of the property wrong. I'm not talking a small typo, I mean the street name, building name and postcode where of something completely different. We first thought we were wrong or had made a mistake, but after checking with Royal Mail address listings and Council Tax Registeries, we took the correct info to the Letting Agent, who looked at us like we were crazy. Took them 2 years to get this changed. 3 Months into our Tenancy, water started coming out of our electrical sockets and outlets. We immediately notified them of the issue, and they did nothing. And I mean nothing, we had to get the building management to help us and get it fixed. They never inspected the property to check on this and wouldnt even provide us with alternative accommodation, a requirement under law and their own contract. They sent "contractors" to our home without telling us or giving us due notice, also illegal and completely in breach of contract. They fail to carry out safety checks, such as boiler and electrical inspections, which highlights how much they care about the safety of their tenants. They will raise your rent, for no reason other than "inflation" and yet they cant seem to actually mathematically calculate what this is. We unfortunately stayed a year longer at that property than we would have liked, as Covid hit us and unfortunately put our financial future into question. You would think that once we found a new place to live, this would be the end of it, but you would be wrong. They attempted to charge us for professional cleaning, which is illegal under new Tenancy laws. They made a claim of £200 of our deposit for "dusty skirting board" and "some crumbs inside the oven". We contested this and luckily the DPS Dispute Reolution saw the ridiculous of this claim and did not award them this. These Agents are fraudsters, liars and quite simply imcompetent. They will try to use the system against you, and will only cause you stress and grief. EDIT REGARDING OWNER RESPONSE: Hi guys, please find attached the references for all the maintenance requests we put through via your system. IS782826 IS783405 IS3556338 IS3556345 This was reported to you via your own maintenance reporting system here: hpg.fixflo.com These reports account for various electrical and structural failures at the property, which as you can see we reported as required by all tenants. I'm sure the landlord is quite happy with your service, seeing as we paid our rent on time and everytime without fault for 4 years, despite all the issues, and you likely never told them of these anyways. If you like I can also post the email correspondence your management STAFF (not girls, they're professional adults and perfectly able to take criticism, so please don't gender stereotype) sent us that involved asking for payment for professional cleaning, and their inability to change and correct the address for 2 years. I would also be upset if my incompetence was called out, but I do my job well and honestly so no comparison really. If you're still confused by the review, I can also post videos of the water ingress I mentioned and photos of your claim to DPS for £200 you tried to get for dusty skirting boards. Hope you have a better year as well learning from this feedback. Avoid this company, they are radioactive. Apologies for the long review, but I hope this helps others see these Agents for what they are.NegativeResponsiveness, Quality, Professionalism

Daniel · 22 June 2022

★★★★★ 5/5

Google

Nick and Rob Worlock are both fantastic to work with . Rob for managing the rental of my property for a few years and also the msintenance of the whole development for all the owners. Nick for helping me with the sale of my property when I decided to sell. He not only helped with the many documents that i need to put together but also helped address the many queries on the sale. I highly recommend the services from Harbourside Property. Thanks, both for a great job!PositiveResponsiveness, Quality, Professionalism, Value

FeiChin · 22 June 2022

★★★★★ 1/5

Google

Normally I would not be bothered to write a review on bad things, but this agency is the worst i have ever seen!! I know I am wasting my time writing this, but I have to warn those who are considering renting with them!! After we paid the agency fees and deposit, horrible customer service began... So much stuff was broken when we moved in, we received no reply from them, so we have to buy our own home essentials. They are so irresponsible!! Our door was left OPEN after an inspection, and we didn't find out until we got back from work! Our light was left on after they did a house viewing. We were away on holidays, so the lights was left on for 15 days!! Also at the end, they will try to claim a lot off your deposit, even though you kept the flat so clean and tidy and returned it so much cleaner than it was given!! Deposit was not given back until 3 months after we moved out. The flat itself was amazing, but the agency was very disappointing. Don't ever rent with them! you will regret it!!

Olivia · 28 February 2017

★★★★★ 5/5

Google

HPG provided me with financial advice for a mortgage. Robert was very helpful and quick to reply with my queries and helped me find the best available mortgage for my situation. Would recommend for anyone in need of mortgage advice.

Laurence · 13 February 2021

★★★★★ 5/5

Google

Overall really impressed by HPG. Great quality photographs of the property, Nick and the team are really responsive, and excellent value. Clear communication and really honest in assessments. Honestly just a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value

Alasdair · 22 June 2021

★★★★★ 1/5

Google

The worst experience ever. Went there with full time job and many references, after paid their fees they gave me an expensive flat which was very filthy, I couldn't even spend one night there, so I paid an hostel and deep clean the whole flat by myself, then I realized there is no balcony no dryer...ok: let's use the washing machine, BROKEN. Since the landlady was a ghost I needed to fix it by myself! Sometimes I could't even sleep because the fire alarm was crazy and I risked an heart attack for that. When I decided to move from there the landlady delayed a lot to give my deposit back and she always ignored our messages, NEVER took my calls. So I decided to speak with the Harbourside Property Group about all this but they simply ignored me every single time, even the manager. All they did is to start spamming their ads on my email... that just reminds me to don't go there anymore in my life and I moved from Bristol because I have horrible memories there thanks to this WONDERFUL TEAM OF HARBOURSIDE PROPERTY GROUP. Seriously, Gumtree is still a better option than this useless agency! (My first "1 star review" of my life)

Alessandro · 29 February 2016

★★★★★ 5/5

Google

Thanks to everyone at Harbourside Property Group. Especially to Nick who went above and beyond. Nick found us the perfect Property. His dedication and professionalism always shines through. With thanks

Demi · 2 May 2025

★★★★★ 5/5

Google

Nick from HPG is the best property agent I've met in Bristol so far out of around 8 agents. He is very friendly, responsive, personable and helpful. He tries to know what we really wanted and updated us whenever he found a good match. The initial call, scheduling and viewing were all done by him and we got his phone number so there was no "lost in between" or awkward "automated voicemails". His company seems to be small in size but very focused on City Center area, especially on newly built apartments so the selection of flats are all well built and strategically located

Mercia · 11 March 2022

★★★★★ 5/5

Google

Very nice experience with this letting team. They were always cooperative and understand the requirement . During our stay, we have not faced any issues and the property manager was quick enough to resolve the day to day housing issues. Post we left the house, they made sure to keep us updated on deposit and returned us within 10 days. Surely recommend them

Abhinav · 27 September 2023

★★★★★ 5/5

Google

Honestly the best experience I've had with estate agents, from seeing so many houses as was looking to buy, and also from renting over the years. We had Nick overseeing the purchase of our house, he checked in with us and the solicitors when it was necessary throughout the whole process. Every question we asked he listened and give concise, helpful and caring advise. Clearly taking pride in his work to a really high standard. Even after the sale, checking in with genuine care. He really went above and beyond. I liked that as much as I could feel that he really cared about our sale, he also really cared about the sellers- and went back and forth between us a few times coming to a solution that suited us both. If your looking to buy or sell harbourside property group will deliver. Thank you so much for making this super overwhelming experience as smooth as it can be, A* ALL ROUND!PositiveResponsiveness, Quality, Professionalism, Value

Jess · 27 August 2021

★★★★★ 5/5

Google

Needed to find a property in Central Bristol with very short notice back in 2017 and Harbourside suggested an excellent quality deluxe apartment in the City centre at a very reasonable price, which I ended up stayed on for far longer than I originally intended. They managed to finalise the details very quickly and have been helpful and professional ever since. especially during the start of the pandemic when plans changed very quickly.PositiveProfessionalism

Laurence · 22 June 2022

★★★★★ 5/5

Google

Friendly and helpful service. As first time buyers, Nick was very helpful in guiding us through the process and making our purchase run smoothly all with a friendly and professional manner.PositiveResponsiveness

Gwilym · 22 June 2021

★★★★★ 5/5

Google

I can 100% recommend HPG - they were extremely professional and knowledgeable with my mortgage and house purchase. Will use again, thanks to Rob & his team!PositiveQuality, Professionalism, Value

Vinnie · 22 June 2021

★★★★★ 1/5

Google

I have many experience working with real estate agents in recent years, both lettings and sales but never seen such unprofessional real estate agent like this one. Their timeline to respond to your request is quite random, sometime in a day, sometimes more than a week. When they do reply, they just keep saying the same thing over and over again instead of reading your message before replying. Professionalism and quality should be part of an independent estate agent. Just realized that several people mentioned that this estate agent is not professional and slow or lack of response to enquiries. I guess this is a long lasting issue with this company and obviously they never make any changes in recent years. If they really care about their reputation and service, they should make relevant changes (at least fire or retrain those unprofessional and unethical staffs) instead of speaking ill of customers. We provide feedbacks to help the company to improve and warn others to be aware of these problems. If the company think they don't need any feedback or improvement, you can put a banner to tell your customers. No one will bother to leave any reviews any more. It's far better than bad mouthing customers after they leave feedbacks and continue act unprofessional to ruin the reputation of independent estate agent.

John · 30 September 2020

★★★★★ 5/5

Google

Great experience, worked with Nick on the sales team. He did a great job with keeping me up to date with everything. The team were also really friendly and helpful. I’d highly recommend!

Jake · 28 February 2020

★★★★★ 5/5

Google

What a fabulous team Harbourside are, I have let my apartment via them for a few years now and they have always acted in a speedy and positive way to any query I have, in all the years I have never been without a tenant, I have never had a complaint which they didn't deal with for me. Right from my first encounter whilst buying the flat to my rental being paid promptly and updates and support during this unusual time with the covid-19 situation, I could not have asked for more well done to the whole team.PositiveResponsiveness, Quality, Professionalism

Debbie · 22 June 2020

★★★★★ 5/5

Google

Very satisfied with HPG on selling our investment property which was not at all straightforward having cladding issue's and commercial units underneath the domestic dwellings.

Paul · 16 March 2025

★★★★★ 5/5

Google

" I arranged for Nick Worlock (Sales and Marketing Manager) to value my flat. In addition to the valuation, Nick generously shared his knowledge and experience of the market and changes that I could consider making to the flat. What I was really impressed by was the consideration that he showed: returning my call without delay, arriving on time, taking his shoes off - all things that demonstrate the type of relationship he wants to build with his clients."

John · 30 September 2020

★★★★★ 1/5

Google

If only 0 stars was an option, Absolutely awful. I Do not recommend this estate agent to anyone! Me and my Dad took a day off work to view 3 properties, this one being the first. We booked an appointment at 10:30 in the morning to view a property along the harbour-side. We arrived promptly at the estate agents at 10:20. The two workers were both talking to each other as we walked in. I explained we had a viewing at 10:30. The Lady said ‘ oh that one was already soled over the weekend’ (bare in mind today is a Monday so they had plenty of time to inform us that the viewing was cancelled. I said when did you open, they said 8/9am (2 hours before hand) and they didn't bother to inform us! I asked to speak with the manager, the manager was right there. All he said was ‘sorry’ and had nothing else to say when I said ‘ why didn’t you inform us before hand if you were open at 8/9AM! This is a VERY unprofessional service. I am Extremely disappointed, I have lost money from taking time off work, I own a business and a complete WASTE OF MY TIME.

Parisa · 13 April 2020

★★★★★ 5/5

Google

I recently purchased a property marketed by Harbourside Property Group. A great company; Nick is highly professional, enthusiastic and would always go the extra mile. Thanks again for all your help!

Ceri · 1 August 2020

★★★★★ 5/5

Google

One of the best agencies I've used. Fast, professional and responsive. Special thanks to Archie and MiaPositiveResponsiveness, Quality, Professionalism

Felix · 27 August 2022

★★★★★ 5/5

Google

Flat 31: in all my years - and there have been plenty of them so far - God and COVID-19 (or are they the same?) willing, I have dealt with countless estate agents. Not one has given the same care, consideration and courtesy as Harbourside in Bristol. A very difficult market at present for selling except at a give-away price. Nick has worked tirelessly to pull this sale off at a good price. Such a relief!PositiveResponsiveness, Quality, Professionalism, Value

Julian · 22 June 2020

★★★★★ 5/5

Google

I could not recommend this family business enough. We had a remorgage of our house done together with insurance, and they really did a great saving package. We also needed a valuation of our house and we were provided it with some helpful advice regarding selling and/or renting of the property. They are very efficient and quick whenever we have a query. Rob and Nick offer professional and high quality service.PositiveResponsiveness, Quality, Professionalism, Value

Iva · 22 June 2021