Harbourside Property Group Bristol reviews

★★★★★ 5/5

Google

Nick was the estate agent for my sale and I couldnt have been happier with the level of service. In our first appointment rather than give me the highest valuation to win my business he sat me down and explained all the different prices we could price at and the likely levels of viewers and success we’d have at each level. For the photos he assessed what the best angles and order to sell the house would be rather than just getting any photographer round at any time. When I was struggling to find a house I wanted to buy he managed the comms with my buyer well and didn’t make me feel pressurised to move out just so he could secure his sale. 10/10 would use again.

Lou · 22 December 2024

★★★★★ 5/5

Google

Since my flat has been with Harbourside property in particular Nick, I have had amazing service, all issues are always resolved very quickly and responded to immediately ! The best property management I have had in all my time of renting ! :)

Siobhan · 1 August 2026

★★★★★ 5/5

Google

Had such a good experience with Khian, he was knowledgeable, professional and has helped us find a new flat on a tight turnaround. He has really taken a lot of the stress away and kept clear communication the whole time which has been reassuring. Cleo has also been so helpful and prompt responding to email regarding the contract and in going above and beyond to make the process easy. Would definitely recommend using this team to help out given renting in Bristol can be so competitive.

Ned · 29 November 2025

★★★★★ 1/5

Google

(Ofcourse you refunded, you was in the wrong) Added the screenshot of section 21 before tenancy even signed as proof this company is lying!!! also taking legal action!! The fact you lied about the 10 month contract ,, charged 5 weeks holding deposit which is illigal before referencing even commenced ,, and sneaked in a section 21 for me to sign before I even got the keys!! Then 6 days before the move changed the terms to 12k upfront!! Then tried to blame it on the landlord your acting for,, dirty tactics by a bunch of crooks!!

Gareth · 20 November 2025

★★★★★ 1/5

Google

Very disappointing experience. One star only because zero isn’t an option. Communication is extremely poor. You can send emails and try to follow up, but they rarely respond or take action. I submitted a repair request (Issue: IS17177697) on January 27, but no one has responded to me at all. very unprofessional. There is little sense of responsibility or basic customer care. If you’re looking for an agency that actually supports tenants and responds to issues, I would recommend looking elsewhere.

Rachel · 3 May 2025

★★★★★ 5/5

Google

Nick Worlock is the best agent I have ever worked with. His market knowledge and understanding of the law has been incredibly helpful in the sale of my property. He navigated complex issues in the process very well. My property was up for sale for two months with another agent with no movement at all. I moved over to Harbourisde and had 4 offers within a week. Nick understands which buyers to pursue. I hope to work with Nick again in the future.

Stewart · 16 September 2023

★★★★★ 5/5

Google

I've used HPG for many years to manage and let my property. Nick, Rob and the team have always been helpful and responsive. Great local knowledge.

Nick · 20 November 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Nicholas from HPG for my rental property search, and I cannot express how impressed I am with the level of service he provided. From start to finish, Nicholas exhibited the utmost professionalism, expertise, and dedication in helping me find the perfect rental. Right from our initial conversation, Nicholas demonstrated a deep understanding of the rental market and took the time to genuinely listen to my preferences and requirements. His knowledge of the properties available, as well as the neighborhoods, was truly remarkable. He not only presented options that aligned with my criteria but also provided valuable insights that helped me make informed decisions. What truly sets Nicholas apart is his exceptional communication skills. Throughout the entire process, he kept me well-informed, promptly answered all my questions, and went above and beyond to ensure that I felt comfortable and confident in my choices. His responsiveness and attention to detail made the entire experience smooth and stress-free. Nicholas's professionalism is matched only by his friendliness and approachable demeanor. He fostered a sense of trust and rapport that made me feel like more than just a client; he treated me like a friend. This level of personalized service is truly rare and made the journey of finding a rental property enjoyable. Thanks to Nicholas's expertise and dedication, I found a rental property that exceeded my expectations in record time. I am incredibly grateful for his guidance and support throughout this process. If you're in search of a rental property, I wholeheartedly recommend Nicholas from HPG. His commitment to his clients and his exceptional skills make him the ultimate choice for anyone seeking a positive and successful rental experience. Thank you, Nicholas, for your outstanding service and for helping me find my new home!

Satria · 26 August 2023

★★★★★ 1/5

Google

Very unprofessional. Never answers the phone and he even misses the appointments for viewings. This agency should shut down immediately. The guy Nicholas is very rude. He never answers the phone but has time to reply to reviews and also call people and request them to remove their review. I have tried going to 2 viewings with him but he never showed up. He does not respect his customers even the bare minimum. 🤡 🤡 🤡 🤡 🤡 🤡 🤡 🤡 🤡 🤡

Miltiades · 24 August 2023

★★★★★ 5/5

Google

Recommended . Friendly staff , lovely properties great locations and most importantly very clean , reasonable prices . Would definitely recommend harbourside property group . Also I left items at the property and Nick was very helpful in getting the items back to me . Thank you

Nick · 16 March 2025

★★★★★ 5/5

Google

Nick was the estate agent for my sale and I couldnt have been happier with the level of service. In our first appointment rather than give me the highest valuation to win my business he sat me down and explained all the different prices we …

Lou · 20 March 2025

★★★★★ 5/5

Google

Harbourside Property Group are a small friendly and approachable organisation. Nick and his team were very proactive in setting up the tenancy for my apartment. Drawing on his expertise and connections, he was able to arrange multiple viewings in a very short time. Nick kept me informed at all stages which was helpful and reassuring. He also advised on the suitability of the potential tenants based on his experience. I am really pleased that we found a suitable tenant so quickly. I would recommend HPG to anyone who is looking for a professional and efficient service in the rental market. I will continue to draw on their expertise to manage my property.

Rita · 25 May 2023

★★★★★ 5/5

Google

Used the company to sell my late mother’s flat. Nick was our estate agent all the way from probate valuation through to final sale. The service we received at all times was very professional, courteous and always tailored to our needs at …

Simon · 20 March 2025

★★★★★ 5/5

Google

I met Nick over a year ago when my husband and I were toying with the idea of selling our 1-bed flat in the Bristol City centre. Back then, we had valuations from different retail estate agencies and Nick from HPG stood out from the crowd with his straightforward, transparent and up to date valuation. Not only Nick was aware of the retail estate market's latest micro-trends withing various parts of the city, but also was able to convey in a simple and concise manner the benefits of (a) paying off our mortgage and selling vs (b) becoming landlords (BTL) by capitalising on our flat's central location. Throughout the decision making process I appreciated the help provided by Nick in making sure my husband and I took the right decision for ourselves and our future. Once we decided to go the BTL/landlord route, Nick put us in contact with his brother, Robert of HPG, who was able to (1) advise us financially, (2) help with setting up the relevant insurances, and (3) opened his own network of tax advisors to us in order to help ease us into becoming landlords and purchasing our 2nd property. I can honestly say that my husband and I could not have asked for better service from Nick and Robert of HPG. Our most recent experience was renting out our flat with HPG's help. Nick's connections and abilities to ensure a number of relevant viewings for our flat meant that within 1 day my husband and I had more than 10 suitable candidates as tenants to choose from, a significant number of which were able to pay the rent in advance meeting or going above the asking price! Moreover, within 2 weeks we had a happy tenant living in our flat while my husband and I had a great journey into becoming 1st time landlords thanks to HPG. In a nutshell, I am grateful for meeting Nick and his brother Robert and pleased with their HPG business services. If anyone is looking for honest, efficient and market competitive service, one should look no further than HPG and dare I say, try and support a family business over the allure of big brand names in the retail estate market. Whichever your choice, good luck!

Elena · 12 October 2022

★★★★★ 5/5

Google

I highly recommend working with this small, family run business. After a number of months of my flat being marketed with a large corporate estate agent (and no offers incoming), I switched to HPG. Nick was professional, straight-talking and very personal and personable from the outset, and an offer was made within 3 weeks of the listing going live. Despite complications with the sale as a result of a fire in the adjoining flat, Nick has been outstanding in his professionalism, keeping my buyer on board for over a year whilst repairs took place. I can't recommend him and the Harbourside Property Group enough - throughout the stress of selling a property in this market and with additional complications, Nick has provided sound advice and clear guidance on how best to manage the situation, and I am hugely grateful to have him managing my sale.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 27 August 2022

★★★★★ 5/5

Google

I have just moved into a flat in the BS1 area. I cannot thank Cleo and all the Harbourside team enough for their thorough process. Cleo was very helpful and answered all my questions in great detail. Would highly recommend this company. I'm very pleased 😃

Jemma · 22 October 2025

★★★★★ 5/5

Google

It was a pleasure working with Nick and his team to get our property rented out. He has excellent knowledge of Bristol market, kept us updated following all viewings and filtered through all applicants till we were able to find the perfect tenants. We will definitely be using their services again in the future.

Aditi · 16 July 2025

★★★★★ 5/5

Google

Excellent service would highly recommend Rob he made a highly stressful situation much easier and gave reassurance and was open with me about all the options

Edward · 14 March 2026

★★★★★ 5/5

Google

I dealt with Nick who is one of the family member of this business. He was very professional in dealing with renting the property and found me an excellent tenant for the smallest studio in Clifton. They organised viewings in a COVID safe way and also introduced the tenant in to the property. I have dealt with many agents and Nick was excellent. In my opinion family run business, they give their heart and soul to the customers rather than a corporate agents who are just behind getting their share.PositiveResponsiveness, Quality, Professionalism, Value

Girish · 27 August 2021

★★★★★ 5/5

Google

Buying and selling is in the top 5 stressful life events! As a single person, with my family living far away, I felt quite overwhelmed by selling. Having Nick from Harbourside Properties by my side was amazing. He guided me through every step of the process, and no question was too big or too small. I felt he was there whenever I needed. He got back to my emails, messages or phone calls promptly, even once on a Sunday on his day off! It was my first time dealing with an estate agent and I knew they got a bad wrap and the butt of many jokes. Nick was such a lovely man, genuine and reassuring and I felt I could trust him from the outset. Trust is vital in a process as huge as buying and selling. Harbourside Property Group is a smaller independent company and because they are not a huge chain they can and do give a very individual, professional and high quality service.PositiveQuality, Value

Amanda · 27 August 2021

★★★★★ 5/5

Google

We recently sold our house through Nick at Harbourside property. Our sale was delayed for many months due to various issues, (not estate agents) but we were so grateful in the end to have Nick be our agent. When things don’t go to plan,it is always concerning, but I can happily say that Nick was with us all through these difficulties. Whether it be a simple check-in on progress or his help in explaining the nuances of a situation, Nick was excellent throughout the entire process. His explanations and insight were worth their weight in gold. Will definitely use again even if it’s to know that he won’t ghost us when things get tough. Thanks for all your help Nick.

Aran · 23 June 2021

★★★★★ 1/5

Google

Unfortunately rent a two bed flat from them and at then end they kept my money in different fake ways. Not trustable

Simi · 22 July 2026

★★★★★ 1/5

Google

I recently contacted your agency regarding a flat advertised online and unfortunately had a very disappointing interaction with Nick from the sales team. I feel it is important both for management and for future prospective buyers to be aware of this experience, as it reflects poorly on the agency. From the outset, Nick’s manner was unprofessional, dismissive and unnecessarily defensive. Although I clearly referenced the property by title and address when asking my questions, he repeatedly insisted on “making sure we were talking about the same ad,” in a tone that came across as demeaning and passive-aggressive. His responses carried an unfriendly and sarcastic edge, which made the entire conversation uncomfortable and unproductive. Prospective buyers reach out because they have already seen the listing and are seeking further information or clarification before moving forward. Interactions like this do not just discourage engagement, they risk deterring serious buyers entirely. This type of behaviour ultimately damages the agency’s image and reputation. I strongly urge management to look into this matter, as customer-facing communication is a crucial part of any successful sales process. I hope this feedback is taken seriously so future buyers do not encounter the same treatment.

Ultra · 29 December 2025

★★★★★ 5/5

Google

Having been very impressed by this company after using them as a letting agent for many years, we decided to use them as a sales agent for a property. Nicholas and the team were exceptional. Despite it being a very complex sale they helped us through every step of the process in a very knowledgeable (and calming!) way. Highly recommended. Thank you guys!

Anne · 10 January 2023