Cloud9 Aspirational Property Management Bristol reviews

★★★★★ 1/5

Google

Avoid if you can. They advertised a really nice flat that we viewed. We absolutely loved it and told them that we were intrested. Were happy to put the money down to secure it. After sending them the application document, they rang us saying: "the landlord prefers 0 deposit option" (This means you pay an extra 60 quid a month but you still need to pay damages). They also require a tenants insurance (Which has to be done with their partnered company that is most likely a secondary business of theirs). It was about double the price compared to other insurance policies. You had to put a 2 weeks deposit down to secure the flat. Only after that you had access to their dociments. These stated you had to pay extra fees if you don't agree with deductions of your deposit. They managed to bully us into all these things with the same phrase every time "the landlord prefers this options and other viewers were ok with these so you might lose if you don't". As I said the flat was perfect. We signed all the documents and a few weeks later they changed our move in date. Few weeks later again they said the trnants are not moving out so that's it bye. And then they started deducting the tenants insurance from my account. Avoid or be prepared to lose money and be stressed. I don't think these 5* reviews are real tbh. Something dodgy is going on there. Hopefully this review will give you an idea if the same red flags show up.

Balazs · 3 October 2022

★★★★★ 5/5

Google

We have been renting a flat managed by GG for 10 years and have never had any significant issues. Their systems and portals ensure smooth communication and efficient resolution of any problems. …

Maria · 13 May 2025

★★★★★ 5/5

Google

Ellie is a credit to the team, from organising the viewing, to contacting us frequently about the progress of renting the property, she has always been prompt and helpful throughout. Definitely recommend!

Katie · 3 September 2022

★★★★★ 5/5

Google

This is by far the best estate agents I have ever used. Stevie deserves a special mention for how brilliant she was during the whole process! She was just as disappointed when our first offer was declined but was still positive and very reassuring. When we did finally secure a place, she was probably more excited than me and my fiancé were! All her communication has been prompt, clear and concise, she’s been instrumental in helping us get set up in our new place and it seems like she always goes above and beyond in everything she does, the process couldn’t have been made easier! to say we appreciate her is an understatement.

Mo · 3 September 2022

★★★★★ 5/5

Google

It’s difficult developing the coolest house in Ruislip but (as they say) you can’t make an omelette with breaking a few eggs. Unless you buy liquid eggs but someone had to do some cracking at some point, right? Moving out thus having to rent during the build is the breaking the eggs part and Stevie (our GG agent) should win ‘lettings agent of the year’! If that award even exists? As sometimes in life, there are people that get the deal done! GG are always great fun to work with and look forward to never moving again :D

Scott · 30 July 2022

★★★★★ 5/5

Google

They helped us a lot with finding the right place to rent. Lily went above and beyond to make sure we got our paperwork in good order for the letting. Very professional of them all along the process.PositiveResponsiveness, Professionalism

Mihai · 20 June 2021

★★★★★ 5/5

Google

I have mainly dealt with Lily Kavanagh and i have to say she was amazing. She has really helped me with the process and still is continuing too. All the staff i have dealt with have been professional, honest and reliable in what i was looking for. I have lots of questions and that has never been a bother. thank you for making this easy and would highly recommend you to others.

Tan · 13 March 2021

★★★★★ 5/5

Google

I had a fantastic experience working with Kizzy. She is incredibly warm, friendly and professional, making the entire process smooth and stress-free. Kizzy consistently went above and beyond, promptly fulfilling every request and ensuring all my needs were met. I highly recommend her services to anyone looking for a reliable and personable rental agent.

Sean · 5 June 2024

★★★★★ 5/5

Google

Really smooth process to rent Stevie is the best letting agent I've ever had

Daniel · 22 December 2023

★★★★★ 5/5

Google

A great service from Zoe at the letting department.

Steve · 17 December 2025

★★★★★ 5/5

Google

Steven was brilliant in helping us place new tenants! Even with several ups and downs, he was always professional, always pleasant and incredibly helpful. We will definitely be working with him again in the future. Thank you!

Natasha · 30 July 2021

★★★★★ 5/5

Google

The team have been great in helping me find a property and the whole process was seamless and fantastic service. In particular Eimer Carolan who was fantastic throughout the process.PositiveResponsiveness, Professionalism

Abdi · 20 June 2022

★★★★★ 5/5

Google

We had a great experience at Ruislip Lettings with the help of Stevie. She was incredibly welcoming, very responsive, and made the moving process easy and enjoyable. Thanks Stevie!

Adam · 30 July 2022

★★★★★ 5/5

Google

Thanks Stevie for allyour help and the rest of the team as well in helping me find and move into a new flat.

John · 2 March 2023

★★★★★ 5/5

Google

Very quick to reletting my property. The staff arranged many viewings from prospective applicants who were vetted very well that suited our requirements in securing good tenants. This is our 6th year with Gibbs & Gillespie and they never fail to deliver. A special thank you to Charlotte in being instrumental, efficient and thorough in making this process stress free.

A · 30 July 2022

★★★★★ 5/5

Google

I am impressed with their professionalism and the consistent delivery of high-quality service. In particular, Steven has been excellent throughout and he is knowledgeable, patient and quick to respond, give you great peace of mind, thank you.

Patty · 13 February 2021

★★★★★ 5/5

Google

We received a very friendly and professional service from Stevie and the team. it was a very easy and straight forward process from the start to finish.

Mujtaba · 30 July 2022

★★★★★ 5/5

Google

I was very impressed with the professionalism of everyone in this agency, but Katie was amazing. It was a pleasure doing viewings with her, and I felt that she really understood the needs of my family. She gave us great advice and we felt cared for and supported. On moving day my 3 year old twins kept saying they were moving to Katie's house 😂

Lydie · 21 September 2021

★★★★★ 5/5

Google

Lily has been so accommodating and friendly. answered any questions and concerns i have and responds fast. pleasure working with her so far and i am sure together we will find a great home.

Jennifer · 24 June 2021

★★★★★ 5/5

Google

Great expirence with them also very supportive staff, they guide me alot to get pass references, 100% Recomended.

Muzaffar · 13 August 2025

★★★★★ 5/5

Google

Thank you Stevie! You have been brilliant, so proactive, prompt, supportive and helpful....and such a personal, friendly service. I could not have asked for more! Jo

Jo · 30 July 2022

★★★★★ 5/5

Google

Eimer from gibbs-gillespie ruislip ,she help us with all enquiries what we ask her. She is Very professional lady. Thank you so much Eimer 🤗 …

Jianu · 30 July 2022

★★★★★ 5/5

Google

Really helpful and understanding of our situation. Breydon and Danielle made sure we were always informed of any upcoming steps that needed to be done, and talked us through it so we understood every small detail. We also went into the agency almost everyday to ask more questions; they always had smiles and answers even if it was 7mins before their closing time! Great customer service and genuinely caring staff :)

Amber · 7 October 2019

★★★★★ 4/5

Google

Sarah & her team have found some great tenants for me. All the staff are friendly & professional too - vital with all the paperwork & requirements that letting requires these days! The back office system could be improved as it gave me a different point of contact with every prospective tenant - so there was no overview of the energy supplier change & multiple check-in inventory charges due to postponed & aborted tenant check-ins. And it didn't recognise a foreign tenant's substantial deposit as it was £6 short - leading to avoidable issues at check-in. However, a new tenancy with a good (foreign) tenant was successfully done even with a Covid lockdown & isolation and a merger of the letting agent 🙂

Rupe · 30 July 2021