Trusted Agent profile · Bristol
★★★★★
344 reviews across 1 platform
11 Downleaze, Bristol, BS9 1NA
Cloud9 Aspirational Property Management's office in Bristol, at 11 Downleaze, is rated 4.8 out of 5 across 344 reviews on 1 platform, including 344 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Cloud9 Aspirational Property Management, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
GoogleI can not thank Stevie enough for all her help. She's friendly, approachable, efficient and a genuinely lovely person. She went above and beyond helping me find somewhere to let. x
Dear Mandachichi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe were renting for the first time in the UK and our experience with Stevie from gibbs‑gillespie was second to none. Even though we finally didn't go ahead with the property, Stevie's availability, integrity and hand holding was truly commendable. I have to admit that we were dealing with around 10 other firms at the same time and hence 10 other agents, but none of them came close to providing us with the service and experience that Stevie showed. Stevie - thank you. You deserve to be recognised. Good luck.
Dear Nikhil Malik Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFrom the initial contact to the handover to another staff member, Eimer has been very helpful and efficient with her contact. She kept us informed of any updates and answered any queries we had with ease. Very professional and friendly. Thankyou!
Dear, Toni Howes, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleGreat staff and fast responses. The manager is absolutely lovely to talk to and so efficient. They have an easy system to fill out all the needed forms and documents. [special thanks to Stevie and Sarah for making my life easier]
Dear Celine, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was great working with Stevie in identifying a good rental apartment. Stevie has been professional and able to address all my queries effectively and in a timely manner.
Dear Dipin Kutty Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy partner and I have had a great experience here during our first Letting Process. We have had Stevie as our Lettings consultant and she has been brilliant. Her communication has been great and always very prompt to respond to any questions that we had! I can’t thank her enough for how easy she has made this process, even down to assisting us with making an offer as we were not completely familiar with things like the average prices in the area and she helped us construct a number that we were happy with offering to the landlord while being completely transparent with us the whole time. This in particular made such a difference for us as we really feel like we know that we can trust her word.
Dear Tyran Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe moved earlier this year and Gibbs were on top of everything and made the process as simple as possible. Leonie was our main point of contact. She was responsive and was able to answer/solve all our questions.
Dear David Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleStevie has been helping me with my property search and I can’t thank her enough. This was my first time looking at renting so had a lot of questions and she has been so helpful in helping me find someone.
Dear Nicola, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad an amazing experience with GG. Pritesh helped me a lot in this whole process. He was very patient with us and also kept us up to date with all updates in regards to the property. …
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleStevie was great in getting us our new rental property. From start to finish the comms was great and clear - we couldn't be happier with the service we received
Dear Umer Jatt Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with Gibbs a number of times across the pass couple of decades, as always a fantastic service. My current experience of dealing with Lily has been perfect, attention to detail, professional and caring, keep up the good work. Five Stars from me...PositiveResponsiveness, Quality, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
GoogleLiam was very helpful!! He was easy to contact and speak to throughout the process.
Dear Julia Gendre Meanda, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLeonie in Lettings was a charm to work with and extremely helpful in getting the property we really wanted by liaising with all the relevant parties efficiently. I would definitely recommend speaking to her as your go-to lettings agent.
Thank you, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBig thanks to Leonie and Stevie for helping out managing the process. The whole rental process has been smooth and easy to follow. They are helpful and cheerful. Definitely recommended!
Dear M S Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeonie has been super helpful and so efficient in helping us secure our flat! She's always more than happy to answer any of our many questions
Dear Leah Crossman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleStevie is great - she is extremely approachable and ready to help. She has gone above and beyond to make our move comfortable. She has great communication skills and we 100% recommend her for any future dealings.
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service from staff at the Ruislip branch,especially Stevie she pointed us in the right direction when finding us somewhere great to rent,always helpful whenever we needed it.
Dear John Howes Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you Stevie for putting the efforts in our journey to find the new home. Though the search is in progress but I would like to thank you for helping proactively.
Dear Anchal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeoni has helped immensely in the rental of a sheltered flat for my 89 year old Step father. Her patience, understanding and kindness as she guided us throughout the process has been very much appreciated . Taking the time to always answer our many queries with warmth and professionalism. I whole heartedly recommend her service, and would definitely use her again if the need arose. Thank you
Dear Gilly Pullem Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommended, i was looking for a new flat in ruislip and especially Eimer Carolan she helped me out finding my new house and made my moving so smooth she’s a really good lettings consultant she done her job in a proper way.
Dear Hussian Matar, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleEllie Parslow has been very attentive to our requirements and very professional with sorting things out for my family. It is a pleasure to deal with her.
Dear Eva Heinisch, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleExcellent Service throughout, Stevie was very professional and went above and beyond to ensure a smooth process in my first renting experience. Great working with you.
Dear Chris Riley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWorking with Leonie Sansom was a great experience for the letting process. She is very responsive and punctual. Would highly recommend this great service.
Dear Sedat Kula Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Google5 stars isn't enough for the amazing work Kizzy at Ruislip has done for us. She was so professional and helpful. No matter how many times i called she was always happy to pick up the phone and help us which took so much stress away. Kizzy really did make our moving very easy. i will defiantly recommend again. Thank youi
Dear Michelle Lambert Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cloud9 Aspirational Property Management, Bristol won Gold.
