Trusted Agent profile

Cloud9 Aspirational Property Management reviews

★★★★★ Excellent

344 reviews across 1 platform

11 Downleaze, Bristol BS9 1NA

Cloud9 Aspirational Property Management's Bristol office at 11 Downleaze is rated 4.8 out of 5 across 344 reviews on 1 platform, including 344 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.

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4.8 / 5

344

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Cloud9 Aspirational Property Management. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bristol office, from every platform, shown as written. First names only.

5/5

Google

I would like to thank Daniella Baldus for an excellent and smooth experience from start to finish. The viewing was well organised, informative, and handled with complete professionalism. The entire letting process was smooth and stress-free. Communication was clear and prompt throughout, and everything was explained in a straightforward and transparent manner. I truly appreciate the amazing service and support provided, and I would highly recommend her to anyone looking to rent a property.

Jess · 13 March 2026

Agent replied · 13 April 2026

Dear Jess We greatly appreciate your 5-star review and the time you took to share your experience with Daniella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I am so happy and my children are to have found are new home we are so happy here and I don't see myself moving at all. we can't wait for the summer to come and enjoy are time in the garden. I want to say a big thank you to Daniella Baldus and pretesh for doing all they can to get me the property me and my kids wanted . I know my circumstances was not easy but we got there we did it in the end . Again thank you so so much. Top estate agents.

Lyne · 9 January 2026

Agent replied · 16 January 2026

Dear Lyne We greatly appreciate your 5-star review and the time you took to share your experience with Daniella and Pritesh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

The team at Gibbs have been excellent throughout our renting process. Special mention to Daniella, who went above and beyond to make sure we were able to view the property again before moving in, even though we were very late due to traffic. She was very professional, friendly and made sure we didn’t feel rushed. Thank you again!

Carlos · 22 June 2026

Agent replied · 22 August 2026

Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with the Gibbs Gillespie Ruislip Lettings team throughout your renting journey. It is especially pleasing to know that Daniella went above and beyond to accommodate your second viewing and ensured you felt welcomed and unhurried despite the unexpected traffic delays. Her professionalism, friendly approach and commitment to delivering excellent customer service are qualities we greatly value. We truly appreciate your kind words and thank you for choosing Gibbs Gillespie Ruislip Lettings. We wish you all the very best in your new home. Best wishes, The Gibbs Gillespie Ruislip Lettings Team.

5/5

Google

Thank you so much for the lovely welcome present, it was such a thoughtful surprise and really made our move-in day even more special. We also want to say how much we appreciate the smooth and efficient service throughout the whole process. Everything was handled without delays, which made the move completely stress-free for us. Thanks again for all your support and for helping us settle into our new home so comfortably.

Aurelija · 17 December 2025

Agent replied · 16 January 2026

Dear Aurelija Stepanauskiene, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

I would like to thank Chris O’Brein for his outstanding support. He was highly professional, determined, and committed to resolving my issue. His persistence and dedication in dealing with the landlord ensured that the problem was successfully resolved. I truly appreciate his hard work and excellent service. Highly recommended!

Alina · 22 June 2026

Agent replied · 22 August 2026

Thank you for your 5-star review. We are delighted to hear that Chris O’Brien provided such outstanding support and was able to resolve your issue effectively. It’s great to know his professionalism, persistence, and dedication in working with the landlord helped achieve a successful outcome for you. We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Chris. Best wishes, The Gibbs Gillespie Team

5/5

Google

I can’t thank Daniella Baldus enough she went above and beyond to help me and my family looking for a property. Her communication was always on point and she made sure we was always comfortable and looked after. Thank you so much Daniella ☺️

Ashleigh · 22 June 2026

Agent replied · 22 August 2026

Thank you for your lovely review and for sharing your experience with Daniella. We're thrilled to hear that Daniella Baldus went above and beyond to support you … More

5/5

Google

Trying to find a home in Ruislip area while being in Belgium was apparently not a piece of cake. Nevertheless thanks to Daniella’s efforts, it has been possible to find the rare bird with the parameters I demanded after a short research.

Guillaume · 22 June 2026

Agent replied · 22 August 2026

Dear Guillaume Collin We greatly appreciate your 5-star review and the time you took to share your … More

4/5

Google

Daniella Baldus has been great to work with whilst we vacated the house we had lived at for the past 4 years. We found her to be professional with good communication style as updates came up and all round just friendly.

Farah · 22 June 2026

Agent replied · 22 August 2026

Thank you for your review and for taking the time to share your experience. We are pleased to hear that Daniella Baldus supported you so well during your move after four years in your home. It’s great to know you found her professional, friendly, and clear in her communication, keeping you updated throughout the process. At Gibbs Gillespie Ruislip Lettings, we aim to make every stage of a tenancy as smooth and well-managed as possible, and your feedback is greatly appreciated. We will be sure to pass your kind comments on to Daniella. Best wishes, The Gibbs Gillespie Ruislip Lettings Team.

5/5

Google

I used Gibbs and Gillespie to let my property in South Ruislip recently. I was very impressed by the highly professional service provided. The lettings team, in particular Pritesh and Daniella were outstanding and went out of there to help me.

Rahul · 22 June 2026

Agent replied · 22 August 2026

Thank you, Rahul, for taking the time to share your experience with our Ruislip lettings team. We’re delighted to hear that you were impressed with the level of professional service provided when letting your property in South Ruislip. Pritesh, Daniella, and the wider lettings team will be pleased to know their support and dedication made a positive difference for you. Delivering a smooth and efficient lettings process for landlords across Ruislip and the surrounding areas is something our team takes great pride in, and it’s great to hear this reflected in your feedback. Thank you again for choosing Gibbs Gillespie. We look forward to assisting you again in the future.

5/5

Google

I would like to thank Daniella Baldus for providing an excellent and smooth experience with my ongoing property search. She is incredibly thorough, attentive, and highly knowledgeable about the areas I am interested in. Her communication is …

Sandy · 22 June 2026

Agent replied · 22 August 2026

Thank you for your wonderful review and for sharing your experience with Daniella. … More

5/5

Google

The lettings team has been very helpful across the entire process of tenancy management. I would like to thank Daniella for her support during the process, she kept us updated and provided much needed guidance.

Neha · 22 June 2026

Agent replied · 22 August 2026

Thank you for your 5-star review. We are delighted to hear that our Ruislip Lettings team has been so helpful throughout your tenancy journey. It’s great to know that Daniella provided clear updates and valuable guidance to support you through the process. We really appreciate your kind feedback and will be sure to pass your comments on to her and the wider team. Best wishes, The Gibbs Gillespie Ruislip Lettings Team

5/5

Google

Pritesh at GG is superb - incredibly proactive (he kept me updated even before I asked!), ensuring every step of the rental process was smooth and stress-free. His problem-solving skills are top-notch, any issue that arose was quickly and efficiently resolved. Communication was always prompt, and they handled everything with professionalism and care. Shout out to Pritesh! Having rented properties with two other major companies before, I can confidently say that their services do not compare to the outstanding experience I’ve had with GG. As a newcomer, I was initially apprehensive about the rental process in London, but GG completely changed my perception. Their proactive approach, efficiency, and problem-solving skills are exceptional. I truly appreciate the dedication and professionalism of the team, and I hope they receive the recognition they deserve for their exceptional service. More importantly, I believe this level of excellence will continue to define GG’s legacy and culture for years to come.

Yan · 3 April 2025

Agent replied · 4 May 2025

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Google

Hi all, please be advised that that Landlord Dr Mahendra Mashru is currently advertising his property for rent with Multiple estate agents. We rented this property through kearns. Dr Mashru gave me express permission to have a dog in our property, and asked for an extra 100 a month. No issues, paid happily, just for him to decide to evict me due to "over crowding" - the dog that he was happy to receive 100 extra for monthly. He also allowed me to do the gardening for his overgrown garden (that he hadn't cut in years) in exchange for garden access. However after the garden was completed, he then changed his mind to say I could only use the garden after 6pm. I paid for my own tools and equipment to do this, and wasn't reimbursed. Please be advised and made aware. We gave permission for new tenants to view the property, and were even encouraged to tell the new potential tenants for the reasons behind our "no fault eviction" Due to this he has decided to try and rent through other estate agents. I would like to make this perfectly clear that this review has no bearing on this estate agents, and only to inform potential clients to avoid any property operated and owned by Dr Mahendra Masrhu

KSECMPUNK · 30 March 2025

Agent replied · 17 April 2025

Good Morning We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

I had an excellent experience with this agency from start to finish. The team was professional, responsive, and genuinely committed to providing outstanding service. They took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. A special thank you to my state agent Pritesh who went above and beyond to ensure I felt informed and supported every step of the way.

V · 22 June 2026

Agent replied · 22 August 2026

Thank you for your 5-star review and for taking the time to share your experience. We’re delighted to hear that you received such professional, responsive, and supportive service from the Gibbs Gillespie Ruislip Lettings team. It’s wonderful to know that the process felt smooth and stress-free and that everything was clearly explained throughout. We’re especially pleased to hear your kind words about Pritesh, who will be thrilled to know he went above and beyond to keep you informed and supported at every step. Thank you again for choosing Gibbs Gillespie Ruislip Lettings. We really appreciate your feedback. The Team at Gibbs Gillespie Ruislip Lettings

1/5

Google

I am extremely disappointed with the service I received from Daniella. We were booked for a viewing last week, and during the viewing we clearly mentioned that we would be moving in with our son. At that time, Daniella said it was not a problem. After the viewing, we submitted all the required documents and waited for feedback. A whole week passed without any response. When I tried calling, there was no answer. After calling six times, someone finally picked up and informed us that we could not move into the property because we have a child. This was very frustrating and a complete waste of our time. The communication was unprofessional, and the way the situation was handled was very disappointing. I would not recommend their service.

Ishan · 13 March 2026

Agent replied · 13 April 2026

Dear Ishan Hapuarachchi, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

I am so excited that I have this new amazing flat in a quiet area without any noise or disturbance. Thank you Daniel Creese for taking me through the process.

Ololade · 13 March 2026

Agent replied · 13 April 2026

Dear Ololade Fayemi We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We want to thank to Pritesh and his all team For being very helpful with everything we ask and been all the steps in contact with us for getting move quickly in to our new home. 10 stars for everything they done. Thanks again

Vlad · 13 October 2025

Agent replied · 9 December 2024

Dear Vlad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Five Star service from Kizzy! The moment I viewed the property, I was greeted with an agent that was vibrant, energetic and friendly. All characteristics that added to my excitement of renting my first property. I put my offer in and again my excitement was matched when Kizzy called to say congratulations. Anything I needed Kizzy was available to sort and returned every call and email in a prompt fashion. I cannot thank her enough. Kizzy, thank you for making the search for our first home so effortless

Bianca · 5 June 2024

Agent replied · 19 June 2024

Dear Bianca Clarke Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Shout out to Daniel Creese for a smooth and professional move in. Highly recommend!

Harmohan · 22 May 2026

Agent replied · 22 August 2026

Thank you for your kind review and recommendation. We're delighted to hear that Daniel Creese made your move-in experience smooth … More

5/5

Google

A big thank you to Zoe Lynch and Sarah Cleverly for their fantastic service in dealing with our end of tenancy and deposit release arrangements. Zoe in particular was very helpful in dealing with all concerns raised and went above and beyond to ensure that the team resolved any issues we had. Many thanks Karim

Karim · 27 April 2025

Agent replied

Dear, Karim T, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

100% recommend using this branch for Lettings. Pritesh was absolutely professional and helpful covering all my needs giving me support and clear approach to all my queries not just regarding to the property but knowledge of the surroundings …

Robson · 13 October 2025

Agent replied · 13 April 2026

Dear Robson Oliveira We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Kizzy has been an absolute star in helping us move into our first flat. She picked up the phone whenever we had questions and was always there to help us out and to support us. I honestly couldn't recommend her enough to everyone. She's amazing! Especially as I communicated with 20+ estate agents whilst trying to find a flat, she was by far the most helpful and friendly, putting any of our concerns at ease :)

Harry · 21 March 2024

Agent replied · 19 June 2024

Dear Harry Ford Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I can't rave enough about Stevie, From day one, she made the whole renting thing a breeze. She gave me the lowdown on all the options and helped me figure out exactly what I needed. Her knowledge of the market is spot-on, and I felt super informed every step of the way. What I love most about Stevie is that she really cares. She took the time to understand what I was looking for and made sure I was comfortable with everything. No question was too small, and she had a way of making the whole process feel like chatting with a friend. She's on top of everything! Stevie jumped in to handle things before I even knew they were things. Talk about proactive! It's clear she loves what she does, and it totally shows. Renting can be stressful, but with Stevie, it was a blast. Her positive vibes and friendly attitude turned what could've been a headache into a smooth ride. If you need a renting agent who's not just a pro but also a fantastic human being, go with Stevie.

Di · 22 December 2023

Agent replied · 19 June 2024

Dear Di Zhou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Would highly recommended Gibbs who found us tennants within a day of being engaged with excellent and professional service by the team and Sarah the lettings manager

Z · 17 November 2025

Agent replied · 16 January 2026

Dear Z A, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

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Questions about Cloud9 Aspirational Property Management

How many reviews does Cloud9 Aspirational Property Management have?

Cloud9 Aspirational Property Management's Bristol office has 344 reviews across 1 platform: 344 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Cloud9 Aspirational Property Management's rating?

Cloud9 Aspirational Property Management is rated 4.8 out of 5 across all 344 reviews, and 4.8 out of 5 on Google from 344 reviews, checked 9 October 2026.

Has Cloud9 Aspirational Property Management won any awards?

Yes. In The Trusted Agent 2026 awards: Cloud9 Aspirational Property Management, Bristol won Gold.

Where is Cloud9 Aspirational Property Management's Bristol office?

Cloud9 Aspirational Property Management, 11 Downleaze, Bristol BS9 1NA.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.