Trusted Agent profile
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★★★★★
122 reviews across 2 platforms
Bristol BS1
Part of By Design, see every office.
By Design's Bristol office is rated 4.9 out of 5 across 122 reviews on two platforms, including 61 Google reviews rated 5.0. The 61 Trustpilot count is for the whole business. Checked 9 October 2026.
We are proud to offer a different service, for homes which deserve a national audience and for homeowners who want the care and reassurance of a local, independent, expert agent. Individually independent, yet nationally networked, we offer homeowners a ‘best of both worlds’ service for their move: combining the reach of a powerful international marketing effort, with the individual attention to detail your home deserves. It is a unique proposition built around you, a plan tailored to yours and your family’s needs. Better results, By Design.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant Jacky at By Design Homes
I can't recommend the Jacky and By Design Homes highly enough - approachable, professional and flexible with great communication throughout, always willing to help with ideas, contacts and other ways of smoothing the process. Jacky managed comms between both sides and our respective solicitors really well, chasing when needed, keeping us all up to speed. We’re in our new home now and remain grateful for Jacky’s efforts.
5/5
TrustpilotHigh praise
Just wanted to say a massive thank you to all the team at the Northfield branch, special shout out to Amanda and Martin.
5/5
TrustpilotAvoid the rest, Marie is the best.
After we'd made the huge mistake of NOT using Marie at By Design the first time around, we finally saw sense and engaged after a painful 12 months with a high street agent. Marie then added insult to injury by booking more viewings in the first week, than we'd seen in the previous 12 months. The house was swiftly sold for over asking price, and we were then steered expertly through the conveyancing, and exchanged as planned. Thanks Marie, we truly could not have done it without you.
5/5
TrustpilotBy Design Homes
Working with Marie Fritz from By Design was a positive experience from the very beginning, her professional approach coupled with her energy and enthusiasm led to the sale of our house being agreed within just 2 weeks of launch. She kept us informed throughout the sale, being quick to respond and always proactive in her approach. Despite the actual sale taking longer than we’d all hoped, we were pleased to have had Marie deal with the sale of our house and wouldn’t hesitate to recommend her in the future.
5/5
GoogleOutstanding and trusted service from start to finish, William is a true professional and shows a great attention to detail at every stage of the process and would highly recommend his services.
Thank you, Rob.
5/5
TrustpilotLovely staff
The staff throughout the process here were great, Michelle, Georgie and Alison all helped us with what became a difficult sale with our upward chain causing delays. They helped with getting communication with solicitors and were always on the end of the phone if needed for reassurance or guidance. Very pleased with the experience with them and everything they did for us. Would recommend.
5/5
TrustpilotFriendly, Effective and Hardworking
They were efficient , friendly knowledgable and promptly responded all of my questions, Alison, Michelle and Georgie all made this a good experience as a buyer and can heartily recommend them!
Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. It was a pleasure helping you, and we're delighted to hear you were happy with the service you received. Your kind words mean a great deal to our team. Wishing you all the best in your new home, and if we can help you again in the future, we'd be delighted to assist.
5/5
TrustpilotHighly recommended dedicated professional
I cannot recommend Marie Fritz from the Northampton office of the By Design Estate Agents highly enough. We recently purchased a house where Marie was the Estate Agent and with her help we went from Offer accepted to in the house within 22 working days. It was a wild ride, but Marie was extremely good at guiding us through the process and answering our questions. It was clear also that she was working well with the vendors and having that high level of communication between parties is what allowed the process to move quite so efficiently. Marie also did all of this in an extremely personable manner which always makes something like making a large investment such as buying a house much more comfortable.
4/5
TrustpilotGreat office service for purchase
I bought a house through Oulsnams, Angela was very helpful and quick to respond.
5/5
TrustpilotGreat Service
We had a great experience buying our new home through Oulsnam in Kings Heath. They made the entire process incredibly straightforward by facilitating and supervising all the property viewings completely to our convenience. When it came to the critical stage, their team expertly assisted in negotiations with the vendor to ensure we successfully achieved the purchase.
5/5
TrustpilotAngela’s is professional & caring AMAZING!
We could not recommend Angela Barbaro Robins more highly if you are looking to sell your home or property.
5/5
TrustpilotFirst class service!
Marie Fritz has been great from day one! One of the frustrating parts of selling a house for me is being left in the dark but Marie has always been on top of things and proactive in keeping me updated. No doubt I’ll be working with Marie again in the future.
Hi Tejus, thank you for taking the time to review your experience with Marie, we're glad to hear that it was a very positive one. We hope to work with you in the future.
5/5
TrustpilotMarie is absolutely fantastic at her…
Marie is absolutely fantastic at her job. We were giving up on selling our property as we had no interest with another agent, however since being on the market with Marie we have had loads of viewings and now interested buyers. The service is second to none. Thank you Marie
Hi Victoria, thank you for taking the time to leave a review. We are very pleased to hear that you had a great experience with Marie and By Design. We wish you the best of luck in your new home!
5/5
GoogleWilliam has been wonderful to work with on our purchase. Super responsive, easy to communicate and never have to chase! We are yet to complete however it’s been a great experience so far.
5/5
GoogleWilliam by design was a great estate agent very productive with great communication. He made my experience of selling my dad’s house very easy! Thank you
Thank you, Maia.
5/5
TrustpilotAmazing!
Both Marie and Kirsten have been excellent regarding the sale of our house. I cannot imagine any other estate agent who would been able to support us in the same way, particularly as aspects were quite tricky requiring them to chase the buyers on our behalf, on multiple occasions. Their marketing process also was second to none with use of videos and social media, such that our house sold within the week. Cannot thank them both enough
5/5
GoogleWill did an outstanding job helping us through the entire process. He was very professional and knowledgeable, and always available to answer any questions. He not only guided us through the sale of our house but also provided valuable advice on buying, going out of his way to help us negotiate on our purchase! We truly appreciated his clear communication, patience, and expert advice at every stage. Couldn’t have asked for a better agent - highly recommend!
5/5
GoogleVery professional experience buying from By Design. Excellent communication and personal service from William, a real cut above your standard estate agent experience. Highly recommended.
Thank you, Ellie. Wishing you and your family all the best in your new home. William
5/5
Trustpilot5 Star Service
Marie from ByDesign is a breath of fresh air. From the initial meeting, through to marketing and then selling our property and through to completion, we received 5 star service all way, even when met with some problems lower down the chain. Thank you so much Marie, we would not hesitate in recommending you. This is how estate agency should be done!
5/5
TrustpilotProfessional and stress free service
Alia was so professional and supportive during the time we marketed our home. She went above and beyond conducting all the viewings and giving constructive feedback. She made this a much easier process while we were facing a difficult time personally and took a lot of the stress away. No hesitation in recommending her
1/5
TrustpilotExtremely disappointing
My experience with this letting agency was very disappointing.
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. As a managing agent, we have a duty to present to both landlord and tenant any proposed deposit deductions supported by the check-in and check-out reports, invoices and other relevant evidence. We do not make the final decision where an agreement cannot be reached between the parties. In this instance, agreement could not be achieved despite discussions regarding the proposed deductions, and the matter was therefore referred to the Tenancy Deposit Scheme (TDS) for independent adjudication. This is precisely the purpose of the deposit protection process, providing an impartial assessment where there is a genuine dispute. We fully respected the adjudicator's decision and ensured the deposit was distributed accordingly. Whilst we appreciate that you disagree with aspects of the landlord's claim, it is important to recognise that differences in interpretation of inventory reports are not uncommon, which is why the independent adjudication process exists. We are sorry that you felt our communication fell below your expectations. We always aim to deal with disputes professionally and courteously, and we take feedback regarding customer service seriously. We wish you all the best in your future home.
5/5
TrustpilotMarie is the perfect estate agent
Marie is the perfect estate agent. Is professional, calm and reassuring. We all have moments of self doubt when buying/selling our homes, Marie is the voice of reason, who helps guide us down the correct path.
Hi Fiona, it's great to hear that you had a positive experience with Marie! We wish you all the best and hope to work with you again in the future.
5/5
GoogleIt’s rare to meet someone as exceptional at their craft as Will. His professionalism, approachability and knowledge are a genuine breath of fresh air. Will has made the sale of our house a smooth, stress-free experience from start to finish. I cannot recommend him highly enough. If you’re looking for a property agent who truly cares and delivers outstanding results, look no further.
5/5
TrustpilotA process made easy by an exceptional team.
We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
By Design's Bristol office has 122 reviews across two platforms: 61 on Google, 61 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
By Design Bristol is rated 4.9 out of 5 across all 122 reviews, and 5.0 out of 5 on Google from 61 reviews, checked 9 October 2026.
By Design Bristol, Bristol BS1.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.